I have been working with Rembrandt since June 2022 and as I write this it's October 21, 2022 and my issues are still not settled as the counter tops that were replaced on October 20, 2022 still have so many issues such as the an unprofessional looking caulking job and stained granite countertops. I highly suggest you look elsewhere for your remodel needs. I will never work with this company ever again and will tell everyone that I know to stay away. I would also like to say that I missed many days of work as they consistently cancelled or rescheduled appointments at the last minute. Please do your research and find another company. read more

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I called this company for over a week just trying to get scheduled for measurements. I was recommended by Ikea. I never got a call from anyone who knew how to do their job. Stay far away from these amateurs. It's clear they have zero idea what they're doing. read more

Rembrandt has made a mess of my family and my kitchen. I asked them to cut the slab stones, so that the grain would run a certain direction, and would be uniformed throughout the project. That didn't happen. Rembrandt cut those slabs up like it was a Picasso project, and looks very amateurish, and cheap. They insisted I except the slabs or they would sue me in court. Here is my nightmare with Rembrandt described below: I called Rembrandt out to do a measurement and quote. During the measurement, we were unsure at the time if two slabs were going to be enough and I needed to decide on 3mm or 2mm thickness, so I wait for until we had it figured out. We agreed I'd send my granite slabs too Rembrandt's Phoenix's facility, and they were to call me when they arrived, and scheduled us an appointment. We were to layout of the slab's grain directions of each piece, and select seam locations. I would pay my 50% deposit, and sign an agreement after this was all figured out. A couple days later, I got a call telling me the slabs had been cut, and we're ready for installation. Rembrandt never called me to schedule that appointment, I never paid a deposit, and we never had a sign agreement before they incorrectly cut the granite slabs. They got the grain direction 90 degrees different from what I had ask, with sales. The slab I had chosen for the Island, ended up in the back splash, and looks like I've got grease, running up the backsplash from the stove (I look at it everyday and want to clean it.) :( I again tried to settle this in a gentlemen's manner, and they walked over me. They assured me I would be happy with the results. I should have taken them to court for destroying my slabs, and ended it there. The installation was a nightmare, requiring their installers to come back out, telling me they would need to remove every slab, to correct the grain issue and all seam cracks. We suspect they used the wrong "glue", holding the slabs together, or the product they used was either expired, or contaminated in some way, although installation technique is more probable by those more experienced then I. They installed over a screw protruding a 1/4", between the granite and the wood sub board, causing the countertops to be un level, running spilt milk off the countertop before having a chance to grab a rag. The installers never sealed off the rest of the house while installing the countertops, and as a result, the house had a mist of granite dust over everything. We clean their mess up our selves. In May 2016, our 16 year old air conditioner started making blower fan noises, an indication of failure. We opted to replace the air conditioner, although we expected another 4 years of use ($6500). I was brushed off, by Rembrandt. I called for a month asking for those I was working with to schedule the reinstallation. I could never get them to return the phone calls. I even wrote their president a direct email asking for help. Nothing. I still hadn't paid them anything, and we had no written agreement. I was at a loss what to do, we had no contract, and they abandoned me. After 6 months of living with this crappy installation, we decided to remove Rembrandt's mess, and started working with a different contractor. The new contractor pointed out more problems Rembrandt created. It was about late November, and we decided to have the countertops replaced in January with a different installer. Late December 2015, Rembrandts attorney called (out of the blue) demanding payment. We put our replacement countertop on hold, while I tried to work out an arrangement with Rembrandt. I told Rembrandt, I was removing the countertops in January 2016, and would return them, when I got them removed. We have been in court for almost a year now, and my kitchen project is still not complete. I've included a few pictures to back up my claim. One of the seams/cracked I look at everyday, to reminded of the slip shoddy workmanship Rembrandt performed on my kitchen. I've been defending myself in our court. I'm not a wealthy man, and deal daily with an injury (Disabled Veteran). Rembrandt has run up over $6000 in attorney fees. All I wanted was my countertops done by an artist, and what I got, was a waded up piece of canvas, heading to the trash. In May 2016, we signed a settlement agreement. I paid Rembrandt the agreed amount in the settlement agreement, getting them out of my family's life. After I paid them, they filed another motion demanding their attorney costs and other legal expenses, so we are back in court. You be the judge. Open up each picture. I used my cell phone to take the pictures. Click on each picture (7 of them) to read more details. The pictures will tell the story. Looking for a way to post a video of the spilt milk running off the countertop. I'll also try to get a photo of the screw sticking out a 1/4 inch between the slab and the wood backing. Hope this helps. read more

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Do yourself a favor and steer clear. We used this company successfully 2 other times. But with the new owner Duane, we received the worst customer service-or lack there of we have ever experienced. We picked a remnant slab for a bathroom remodel. After weeks of no communication, unanswered phone calls and emails, we went into the office and began proceeding with the office manager. We paid our deposit and were assured in multiple emails that our slab was there. We continued to communicate-our project was measured, we picked an accompanying sink, we were told that our piece was fabricated, we were given an install date. The date comes and goes-no install, no phone call. No answered phone call or email. We had to go into the office to get answers. We were then told by the owner Duane-oh we don't know where your slab is. Then when we showed him the slab we were told they didn't own it. Stay away! Not the same company as we used in 2014. We wasted 6 weeks and now have to start over....... WORST EXPERIENCE EVER read more

Howard and the crew at Rembrandt did the quartz countertops in our kitchen remodel in Phoenix. They did a superb job. A year later we remodeled our Prescott kitchen and asked them to do that job, as well. You can't go wrong with this company, in my opinion. In both remodels, they've gone above to ensure both slabs matched and the sink installation was right before measuring. I'm very impressed and recommend them with complete confidence. read more

My husband and I are building a house in Oregon while living in Arizona. Our countertop/tile contractor in Oregon suggested we use Basix Quartz as an alternative to Caesarstone. He referred us to Rembrandt to look at the color options. Ira Lemberg at Rembrandt was gracious and helpful in assisting us even though there was absolutely nothing in this arrangement to benefit his company. We really appreciate his time and, if his treatment of us is any indication, Rembrandt is a great company to work with. Thanks Ira! read more

My 87 year old mother in law lives with us and twice she has almost fallen trying to step into the tub/shower. Something had to be done immediately. I looked at kits on line and at Home Depot and thought that my son and I could get this done on our own. We figured we could do it in a weekend and spend about $2000 on the kit, pan and door. But when looking closer at the three panel kits I started to have some concern about doing all this and then having leaks and resultant mold in the wall. So I bit the bullet and hired a professional. I did my research on Angie's List and other places. I talked to about six companies, viewed their info on their websites and received bids from three. Amazingly they were all within 10% of each other so it came down to gut feelings. One of the companies had a small kiosk in Sam's Club and thought that they would be completely vetted by Sam's Club. But doing my own research while I did not find anything derogatory about them they did not have a contractors license in their name by were operating under the license of another company. So I would be paying one company but if anything went wrong I would have to go after the other company for restitution? I am not a lawyer but this just didn't sound right to me. The other company was some what brusk and really didn't want to spend time talking with us about options. So we went with Rembrandt and I cannot be happier. Russ, co-owner and an assistant worked for a week getting it done. The wall panels were custom made as was the pan and has a granite look to it but is more like Corian. After the tub and surround were out, Russ had to move the drain which was buried in the concrete slab. This took most of a day to jack hammer it out and then put a new one in. When any work was being done that was dusty they had the shop-vac going so no dust got into the house. After each days work the bathroom was cleaned and ready for use. BTW we run two businesses out of our house and they were very respectful of making noise while we were on the phone. Being in the house while they were working I would pop my head in to check on their progress and sometimes Russ would be working through an unforeseen problem. You never know what you are going to find when you open a wall but he always came up with solutions. Russ also put in 2x6 blocking in the wall for grab bars and a fold down teak seat. He made careful measurements of where the blocking was so that he would be sure to hit it when installing the grab bars. The new sliding doors were installed today and everything is wonderful. Russ and the rest of the crew from Rembrandt Baths were exceptional and we are already talking to them about redoing the master bath and new counter tops in the kitchen. I am so glad I did not try to tackle this myself, it's a bigger job then you think. Give them a call you will not be disappointed. read more

We used Rembrandt to make and install custom countertops for our kitchen and bathrooms. The product was just what we wanted. They were able to customize the counters and install them in a timely manner. We highly recommend them and would definitely use them again. M. Brand read more