I like the store. Nice selection and en excellent customer service. I am returning customer. This time I bought Tern Link D7i. I wanted a very specific bike, which had to be ordered. I got my bike in less than a week time. I love my new bike and I will be back at the Diamond for all my bike needs. read more

The employees at Diamond Cycle truly care about their customers. From e-bikes, road bikes or whatever you could need, they have the quality brands that you need. read more

Great service from very friendly staff. Fixed both a major problem and made minor adjustments to my e bike in good time and at a reasonable price. Highly Recommend! Fast on picking up the phone too. read more

Great service, a group of friendly people. I really like the service that they provided in the staff was very down to earth and open for the exchange of ideas regarding service it up filling your a bicycle. read more

Great experience! Everyone is super friendly and knowledgeable. We ended up going with a liv road bike; going on a week of having it and riding it has been amazing! Looking forward to my next trip to shop. read more

Recently purchased a Cannondale Synapse Carbon 2 LE road bike from a shop in NYC. Had an issue over the weekend and brought to Diamond Cycle and they treated me like I purchased the bike them. Chris even took the time to readjust my handlebars and the position of my breaks which felt much better when I went for a ride. read more

Thanks to Craig and Diamond Cycle for setting me up with my sweet sweet Covid Bike. Craig was and continues to be a huge source of information, support and guidance as I learn my way around my new (and first) road bike. So thankful to him and the Diamond Cycle crew who continue to help and cater to the needs of customers during this extremely hard time. read more

Diamond Cycle Center - Bikes Near Me - Montclair, New Jersey

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I was looking for a sturdy bike for my son. He's hard on stuff. We went Diamond Cycle to check out the Norco line of mountain bikes, and talked to Craig about getting a bike that could ride bike park and rough trails. We ended up getting a Norco Range and I've been totally impressed on how well the bike was built and has held up. The service was excellent and the selection of gear was awesome. I highly recommend buying a bike here. It's hard to find things these days that are built so well. It always costs a little more, but you definitely feel you got what you paid for. A bike that will last. read more

Diamond Cycle Center - Norco Range in the bike park - Bikes Near Me - Montclair, New Jersey

I want to thank Chris for taking care of me. He fitted me to my new bike and took his time to make sure I was comfortable. No rush great service. He gave me a tutorial on how my DI2 system works and even upgrade the firmware. He recommended a Garmin system for my cycling needs. Sold me only what I needed and nothing more, The customer service here is incredible. I highly recommend this place for your cycling needs. I'm glad I made the trip. read more

Diamond Cycle Center - Bikes Near Me - Montclair, New Jersey

I'm an honest guy. I'm fair and I think I'm smart enough to understand the current course of events. It has taken me over 2 weeks to gain my sense of civility before posting this review. While I believe Craig and his crew have a great cycle shop, I am convinced they are well beyond their means during these past few months of COVID experience. So while I'm angry and bitter about my experience, I'll garnish it with some salt, but I need to explain so other potential buyers are aware. My wife and I were convinced that we should spend our recent government COVID stimulus check at or on (a) local business(es). We assessed our needs and carefully chose Diamond to fulfill my wife's long time desire for a bike. In her case, an electric iZip bike so she can join me biking with her bad knees. I made the inquiry IN PERSON in May 2020, after waiting in a very, very long line at the rear of the store with a blazing sun. During my very short conversation with an associate when my time came, I was instructed to make my new purchase online at their website. Had they ever answered their telephone (which, btw, was never answered for WEEKS due to the high volume of inquiries), I would have saved time. This was Monday. So off I went home to make my purchase. When I went online the instructions were clear! "Not available online - please come to the store to order." Was I livid? Yup. But I waited until the next day as I was too angry to return. Next day, Tuesday, I met the same long line and finally reached Craig, told him about the situation. He did not seem to care, only to sell the bike. Okay, he's tired and I understand that. I paid in full for the bike on the spot and was told "I need that box your bike came in, so I'll be getting to it this week!", Craig stated. Days passed. Weeks passed. I never heard anything and my emails to Craig from his business card went unanswered. His telephone always "off the hook" (busy). Three-weeks later I decided, "enough is enough" - let me go back to ask (politely, always politely) when I'd be getting my wife's bike. After standing in "the same long, hot line" for nearly 45-minutes again, a very lovely lady took down my information, approached Craig and he said, "I just didn't get to it." I was really disappointed. "I promises, this week." The young lady took my information and said she'd place it in a predominant space for Craig to act quickly. Another week passes. I go back because the phone is off the hook. Same long line. "Oh, man, I'm sorry, I just forgot. I'll call you tomorrow!" And "tomorrow" never came. Later that week, I returned and, while still being polite, I was a bit more forceful in my request. He acknowledged I'd been there several times, always enduring a long line of no less than 40-minutes each time. So he said, I'll get it right now while you wait. I told him I'd rather have my wife here so you can explain the bike to her. He agreed, and off I went to get her. That took a total of 30-40 minutes to return. I figured, the bike should be ready. WE STOOD IN LINE AGAIN IN VERY HOT WEATHER to only see the bike still in a box!!!!!!! I cannot tell you how many times I had to grit my teeth and bite my tongue. During this 2-hour wait outside, he had people constantly interrupt him with questions about helmets, repairs, advice, etc. Now, I understand he's in a business to make money. HE HAD LITTLE TO NO BIKES LEFT and repairs were estimated for several weeks. I have no idea what fiscal situation he is/was in, but I'm sure with a virtually empty store, this unanticipated boost to the business was not ill received!! I very much WANTED to say, will you please stop addressing everyone and put my damn bike together so I can get my wife out of the hot car and up here for instruction and adjustment. But I bit my tongue and let it take it's 2-hour course. Finally! The bike was assembled. I got my serial number and now we could get on to some guidance on how to utilize this new purchase and adjust it. Well, this was where I nearly lost it!! Craig adjusted the seat, told her to take a ride around the parking lot. She had some concerns about the seat height which he adjusted and the handlebar height that he said, "well, I like it that way" and my wife looked at me and I at her and he basically brushed us off to help the growing long line of customers. WE GOT NO INSTRUCTIONS ON HOW TO USE THE BIKE!!!!! Did he expect us to know everything about it? My wife hadn't had a bike in years and the first bike "with gears" and her first "electric" bike. So we left completely deflated and yearning for an explanation of how to use the power source. There were other things that didn't feel right, but there's no point addressing them. I think I've civically explained what happened to use with enough for the reader to make a conclusion on the service Craig and Diamond Cycle can provide. I'm not happy. I truly am not. I'm not "complaining" - but I am sharing. We spent over $1700. Just not fair. read more

Good bike shop. Nice enough staff. Not sure if it was a one off but I did not have an amazing experience. I brought a bike to them for a build during a busy time. They accommodated me with building it in two days. Charged me a little extra than they quoted me over the phone, which I was okay with however they didn't mention it at check out. I noticed it later on my receipt. I would have preferred transparency with the extra charge. I come back one day later to pick up and after getting home with my bike I noticed they did not give me the tools the bike comes (or the owners manual which is obviously small potatoes but I like to keep them). I called back and I returned to pick up the tools but they did not have the owner's manual. (I did bring the bike to them brand new in the box so perhaps they just placed it aside or threw it out). My husband had the same bike built at another shop in town a few days prior and we had a better experience. read more

Very nice store. The setup inside is clean and put together. There's also a bike mechanic on site in this location too. The gentlemen that work here were very friendly. If you're looking to invest in a bike this a good location to check out. read more

Diamond Cycle Center - Front of the store - Bikes Near Me - Montclair, New Jersey

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Great staff, super knowledgeable and friendly. It feels great to have a LBS I can trust for fast, quality work, especially in the difficult times and strain COVID has seemed to place on many shops and businesses in general. Vinny,, Chris and Joe have all gone out of their way to make me feel like a lifelong customer. I can't say thanks enough. 5 star shop w very competitive pricing, and none of the attitude I experienced at some other local vicinity shops, that sit atop hills. If there is a line, the wait is worth it, and it moves along very quickly. Have a safe ride ... read more

I purchase a bile last Summer for a very reasonable price. The guys there are very nice and they fix it for me for free whenever I need. They were extremely busy on Saturday but they managed to get my bike ready for TD 5 Boro Bike Tour. 40 miles in a brutal weather without any issues. read more

Diamond Cycle Center - My bike purchased from Diamond Cycle Center. - Bikes Near Me - Montclair, New Jersey

In the midst of CovID. They still had outstanding customer service. Thanks Diamond!!!

Great experience buying my first bike at Diamond! Joe was extremely helpful with my bike selection. Diamond provides personalized customer service experience and a great warranty service program with all the bikes you get. They also have a wide selection. Highly Recommend!! Chris is very talented and was able to take care of my bike with any adjustments and issues! read more

Everyone is knowledgeable, honest and friendly. Prices are reasonable and they are upfront with costs. This was a great experience as always! read more

Got my new bike delivered today !! Thrilled ! Vince at Diamond Cycle Montclair has been excellent from day one when this absolute novice who hasn't biked in more than a decade, decided to buy a bike amidst the COVID quarantine. Vince was patient, thorough and knowledgeable and demonstrated excellent customer service. He answered all of my questions and made a fantastic recommendation of a bike as well as all of the accessories I need to be safe. (helmet, seat cushion, bell/horn, lights, lock, pump etc.) A friend in Cleveland also purchased a bike about the same time I purchased my bike. First step; call Vince! Vince was awesome as always in recommending a bike as well as a bike shop in Cleveland. Giant needs to tip Vince; he made two sales of Giant bikes and equipment in a week! My bike delivery was also top notch! Craig called ahead, delivered my bike, and ensured that I was properly situated (all while we were both properly protected and socially distanced). Overall the team at Diamond Cycles delivered a distinctively excellent customer experience in challenging times! Thank you all so much! Paulette read more

I hadn't ridden a Bike in many years. I remember getting my first bike from Diamond in 1974. I decided to dust off my Schwinn and ride again. The gears needed adjusting so I headed up to Montclair not knowing if Diamond was even still there. To my surprise it is there and thriving. I was met by a gentleman who directed me to the back of the shop. I watched a gentleman quickly and efficiently fix my bike. Decent pricing and very well stocked with everything bicycle. This is the only place to go for all your cycling needs. Although, there have been several owners in the over 100 years it has been open, the service and professionalism remains stellar. read more

I purchased a Cannondale Quick Neo from Diamond Cycle on January 30, 2018 and still haven't received the correct bike and its associated parts over two months later. They first shipped me a ladies' version and then a men's version that was received with broken and damaged parts that still haven't been replaced. Their failure to communicate honestly and completely is the first time in my 74 years' of living that I have experienced such poor performance from anyone. I definitely would not recommend Diamond Cycle to anyone. Chuck Lander Sequim, Washington read more

I couldn't have imagined a better experience! I originally called multiple bicycle shops asking about fitting for a fat tire bicycle, I'm 4'11. No one was very helpful on the phone and I was hesitant to travel if I wasn't sure I'd find something. I called Diamond Cycle and spoke to Chris on the phone. I had such a good feeling about visiting because he was giving me so much useful information. I decided to come in the same day! I had originally wanted a 3" tire mountain bike but due to my height, it was impossible to find. Chris went above and beyond to find me a very close match! A plus size tire mountain bike, JR size, but it was perfect! He had the bike assembled and ready for me to pick up in just a few days and even assembled a bike rack on my car! He helped me choose a MIPS bicycle helmet and even recommended trails for a beginner to try. I am ecstatic with my purchase. The pricing was very reasonable, the service was exceptional, overall a great experience. I'd give 10/5 stars if I could! I highly recommend visiting Chris at Diamond Cycle! read more

Unfortunately: discourteous. I understand the new business hours and policy in light of Covid precautions, but upon arriving at the back of the store for service at 12:40 -- store allegedly opened at 12:00 --- there was a line of 7 socially-distanced patrons and no Diamond Cycle staff in sight. So we wait. And we wait. A staff member eventually emerges from the store to check on a palette, and ignores the patient line that has queued up. Almost 1:00 (an hour after store was supposed to open) still waiting for the first person in line to receive service. How about the staff greets the waiting line of customers? Say something friendly like, I'll be with you in a moment? So I left. A business that does not respect its customers (let alone acknowledge a waiting line of customers) doesn't get my business. read more

I recently paid a brief visit to Diamond Cycle Center to purchase a lock for the bike I received as a birthday gift. I sauntered in wearing a cleavage-bearing sundress and a ditzy summer glow but was nevertheless tended to immediately. I informed the salesman of my wish to purchase a cheap lock, and he-- rather than attempting to upsell-- simply provided me with a totally justifiable disclaimer about cheap locks, and asked me where, when, and how long I'd need to secure my bike, in the interest of making an appropriate sale. In the end he presented me with a $30 combination model, desmonstrating how to set, open, and close the lock. When I fumbled in my attempt to remember the last four digits of my phone number, he made me come up with a more readily recalled set of four digits before proceeding to set the combo. Finally, he insisted that I set, open, and close the thing myself-- just to be sure. If this is their standard level of customer service (and it probably is, as they've been at this since 1912), buying a bike from Diamond Cycle is probably a pretty rockin' experience. They carry Cannondale, Giant, Haro, Diamondback, and other quality brands, but also serve those who have to Ride or Die on a budget with a nice selection of used bikes. Everybody get your roll on. read more

I LOVE this place! A newbie to bikes before July, Aaron helped me choose a good fit, and has since helped me with all things cycling! A couple months after buying my hybrid from them, I was "given" a road bike. I took it to Diamond Cycle, and they checked it out for me. I learn something new every time I go. I especially like that there is absolutely no pressure to purchase anything. It makes it easy to actually buy something, to support the business. I am one happy cyclist, thanks to the crew at Diamond Cycle center. Thanks so much! read more

Thanks Diamond Cycle! I called over 8 different bike shops in order to find my Giant Dash 3 and they had it in stock! I called around 1030AM, told them what I wanted, said they had it and started building it for me. I arrived at 1PM from Brooklyn (Park Slope) and I'm already back home with my bike, built and fitted. It's 230PM :) Great service and they took the time to show me a few things about my new bike. Very nice shop! I'll be back for my tune-up. Finally a place that has good customer service! It's amazing with all the places in NY, I went to NJ to get what I wanted. They were fast and very reliable! read more

Its always a pleasure to go speak with knowledgeable people at Diamond Cycle. My son was extremely happy with the purchase of the Kink Drifter bicycle. read more

I've been a Diamond Cycle customer for 11 years, since I moved to NJ and a neighbor recommended them as good people running a great shop. He was right. The staff at Diamond love bikes and the people who ride them. They don't oversell just to get someone on a pricey bike that is not right for them. Their repairs are solid and they can fix anything. All around, it's a value-oriented shop offering solid bikes that give a lot for the money, repairs that aren't too expensive and heartfelt service. read more

My wife and I were interested in buying a couple of Brompton folding bikes. Brompton's are usually ordered be-spoke and as there are many choices in configuration, I was looking for dealer who could assist in the ordering process as well as the post purchase maintenance. I found Diamond Cycle on Brompton's list of authorized dealers and after speaking with Craig who is a Brompton expert and rider, we decided to order the bikes and that this was the shop we wanted to deal with. Craig let us test ride several times to be sure we made the right choice in model. In the whole process there was never any sales pressure and Craig was great about making several changes after the initial order was put through. On picking up the bikes they were tuned and set up and the staff there made sure that we understood how to properly fold and unfold the bikes. After riding the bike a couple of times I found that I needed a higher seat post and again Craig was cool with making any changes needed. The shop is a full service well stocked bike store that has been there for around 100 years. If you're looking for a Brompton I would highly recommend them I'm very happy with my choice of both bike and bike shop. read more

Super-nice guys, always treated kindly. Helpful and informative. I've brought my son's bike here for repair and have always been treated well. After having a bad experience with a bike purchase at another store, I've only bought accessories here, but advice has been on point, service has been pleasant, and prices are fair. A good place for bikes! read more

Their website allows you to rent bikes even though they haven't been renting out bikes since Covid began. Wasted time and money driving here just to be told that they don't rent. Refunded instantly but very poor communication on their website. read more

Great Experience. I went to a total of five bicycle shops in effort to purchase a hybrid bicycle for my girlfriend. My budget was $400 but it quickly escalated into $600, you get what you pay for. All the shops were helpful and informative but two things made Diamond Cycle Center the place for me: 1) the bike I was looking for was $50 cheaper. 2) the sales person let us ride the bikes without hassle or too much pressure. Good prices, knowledgeable sales people - I am a happy client. read more

I think at first i was intimidated by this store because it looked like a pro bike store which it is and i was just looking for a kids bike. They have a nice small collection. When purchasing they don't pressure you or give you a heavy sales pitch. Everyone in there is always very busy giving you freedom to browse. Purchasing was painless and in my case they assembled mine for me. I wrote this review partly to help small businesses during this time. And when my son is older hopefully buy more bicycles. read more

Two years in a row we reserve rentals to find that they do not have them ready for us. It's awful we made reservations, put a deposit down and yet they don't follow through. I would not even recommend this place as a last resort option at all to anyone. I will never step foot and in this poorly ran establishment again. I cannot believe this place is still even open. read more

So this is a follow-up post to my experience at the Montclair Bikery looking for a balance bike for my youngest son--yikes! When I left Montclair Bikery to scour craigslist or freecycle for a balance bike I noticed Diamond Cycles tucked off Bloomfield Ave--I don't think I've ever seen it before. It's a little tough parking on the street (you know how Bloomfield Ave is--not as bad up in Montclair, but it's double parked the closer you get to Newark). I figured I'd give them a shot, since I prefer buying locally and supporting the shops. It's not like the shop was bustling with activity--I actually couldn't tell who the staff were and who the customers were--everyone seemed to be minding their own business and no one seemed to be being helped. After one wrong attempt asking someone if they worked there (they didn't) I snagged a "salesperson". I think they picked the wrong group of people to try and sell things (or maybe a balance bike just isn't worth their time), but it seemed from his attitude that I was wasting his time just telling him what I needed. I was so embarrassed that I wanted to walk out. He finally took me over to the computer and answered a few phone calls while he looked up the balance bikes. You'd think I'd asked him to move the world when I asked about color variations! Not my best experience at a bike shop--it made me appreciate my experience at the Bikery more--and I don't know if I'll be going back. I really prefer to be treated like a customer, not a nuisance even if I am just buying something small. read more

Awesome service. Reliable tune ups! I go there for the knowledgeable service and access to great bike and accessories. read more

Stopped in with my daughter and asked if they could help adjust her bike seat. Guy looked at me like I was crazy and said no we don't let people borrow our tools. Looks like a nice local bike shop but it's anything but that. Go to the nicer one on Midland. read more

Very knowledgeable staff. But on trying to make a sale for a new mountain bike (which was logical) one of the staff (not Vinny or Chris) was a little (OK, a lot) condescending and then tried to sell me a bike $100 more than their advertised price and was trying to make me think he was doing me a favor as he was willing to come down $50. So $50 more than their advertised price. And still $100 more than the same model in a frame one size smaller (confused? Yeah, buying a bike should not be confusing). I'm really trying to show my support for local store owners, but I'm not an idiot. Two other stores selling the same bike for either their advertised price or lower..and they are trying to price gauge. read more

Purchased a new bike with Thule ride along. They helped out with any questions i had. Very professional.

Expert employees that go above and beyond, along with great pricing, make this my number one bike shop.

Chris is the best always attentive to my needs. They don't oversell you anything you don't need. They are great mechanics, always a pleasure to do business with them. Honest and knowledgeable shop. I highly recommend this shop for your bike needs. read more