Very honest guy Matt. Had my Trek bike delivered and he assembled. Great experience. Will use them…read morefor service.

Rolled Up here looking for some great gift ideas at Marty's Reliable Cycle of East Hanover and I…read moregotta say it's an impressive new bicycle shop to hit the area with a solid inventory of high quality bikes for both off road and on. This Marty's is part of a chain of stores that are situated throughout the county and are an authorized dealer for brands like Trek, Moots, Pivot, Seven Cycles, and alot more. Plus they also carry an excellent array of biking accessories and equipment for every kind of rider from beginner to professional.   There's also an on site expert repair shop located here too so they can help You deal with any problems that might come down the road, no matter what it is. The folks here at Reliable also have an excellent connection to the local community by holding group rides and bike related events which I gotta say is pretty cool too.

Best service ever! I got my seatpost clamp bolt off when other places jus stripped the bolt…read more If u meed help definitely go here

Great service, excellent follow up skills and execution of a new e-bike set up. Delivery was easy…read moreto schedule and they were great at coordinating.

Went in, salespeople solid for pickup and at the cashier, or asking if I needed help multiple times…read moreas I walked through the store. People like to work here, it seems. Changing rooms are buzz for a helper. Definitely enough staffers and people who are friendly to help all over. Three staffers were talking about one pair of ski boots they sold with the wrong insoles (it was the display old blue insoles instead of the new ones) and trying to find and contact that customer to the best of their ability. Good customer service, there. Winter gear almost all out in February, so end of season and clearance sales on some items, but not others (same snow bib for women was on sale, the men's version - not on sale? guess it's about how many they've sold?). Didn't really find any ski socks of note. Some jackets on sale. And some weird jelly bean flavors. Skip the bubble tea version, they taste terrible. Bike and ski services in the back. Prices aren't too bad, so hopefully would be smooth to get service. Will bring back my bike later this year to see what they can do about a sticky lower gear.

Interesting visits.Years ago I went to the store and the staff were no where to be seen. Recently I…read morereturned, I was in to SHOP! :). A staff did ask if they could help me but they just had other things to do seemingly. I ended up being there for a a couple of hours and purchased a large amount of items. (15 full price) and becoming a 'member'.The staff that let you in the fitting room were extremely helpful. Upon returning twice to return a total of two items, the cashier staff were rude and not caring, almost disgruntled. Very odd and won't be returning here even though it is close to work. I liked and enjoyed the shopping but the staff either get heat from their corporate people (which is probably the case) or are just very unhappy. I can't imagine why outdoor loving people would be unhappy!

I have been using bikeland for tune ups and repairs for a number of years now. They are friendly…read moreand helpful and very competent. I trust them. Their prices are reasonable, and on one occasion, they quickly fixed an issue for no charge. The owner gave me valuable advice on where to get a trailer hitch installed. They have kept me riding. Would highly recommend.

Great service and family owned business. Very helpful with sizing for my daughter's bike.read more

Mike is a gem. Friendly and knowledgeable. Helped me out with my daughter's bike issues fast and…read moreefficient. Great bike shop. Thanks again.

When I stopped in for some air, since this shop is a mile from my house, the owner looked at my…read moreSpecialized bike and told me he will put me "on a more comfortable bike" suggesting that I bought a bike that I do not understand or is out of my ability. Rude? Yes. When I shopped for bikes for my kids, I bypassed the place and bought mine in Ft Lee! After 20+ years of patronage, I am never to step in there again because the owner condescends on his customers! Not everyone who rides a road bike rides 10,000 miles, but a local shop owner should not make them feel inferior when they have supported them for so many years.

Looking for bikes, equipment and accessories this is a good place to visit. The staff is friendly…read moreand knowledgeable.

Loved this place! The man running it was very cool and had a lot of knowledge about bikes. Felt…read morelike my bike was in good hands at Pedal Sports!

IDK. Hard to give a giant sports store 5 stars. I found some good sneakers there, found a guy in a…read moregreen shirt (someone told me who to look for, otherwise I was a bit lost and would have started wandering to customer service), and he found them in my size. That's the last I saw of anyone, practically, until the cashier rushed out as I was waiting and apologized. Friendly kid (I feel old calling her a kid), got me rung up and out the door. I think I got my last shoe or two here. So it's not bad, not great - prices are around average. I think I'll round up from the 3.5 since it was a very short experience, I got what I wanted, and the old Sports Authority I used to frequent is no more.

Horrible customer service. We had Jonathan in the shoe dept. First off you can tell he hates his…read morejob. I asked him to measure me and he refused. I asked him for suggestions on certain sneakers- he could have care less. He made it clear in front of my friends we were not a priority and he was just down right rude. If I'm gonna spend 100 + bucks I want the experience to be worth my while and to have somebody who works there that is knowledgeable. I mean, if you hate your job so much and you don't wanna measure people and you tell them to just do what's best and you can't be bothered. Why then are you working there? Such a shitty experience.. these guys need to be trained on customer service and they need to be trained on their own product. Some of them didn't even know what a tennis shoe was or a pickleball shoe was. This is a very well-versed area. People should know what they're doing, want to be there or want to learn.

My family bought a high end bike from this store and gave it to me for Christmas. I rode for 2…read moreminutes on Christmas and then stored it because there was snow on the ground for the next 4 months. Then, 10 min into the real maiden voyage, the right pedal flew off and I ate it. Also, noticed the brakes were squealing and ineffective. The lest pedal was not properly torqued. I took it back to Martys - despite the fact they put the pedals on they blamed it on the manufacturer (Trek) or me for "backpedaling" (which I didn't do). Couldn't possibly be anything Marty's did, right? And, they said my brakes need to be replaced because I stored it in the garage for 6 months. Again, not because Marty's stored it in their basement for months before selling it, right? Never again will I put safety in their hands.

Marty's employees helped me choose the best accessories and tires needed to fix up old bike. They…read morewere patient with me and showed me everything I asked for to add to my bike. Their sales people were attentive and made great suggestions. Not only with helping me pick the best accessories but also made the process quick and painless. They completed all the work in a timely fashion and the bike is great. I will continually give Marty's my business as their customer service and knowledge of their job was top notch.

I have shopped here several times. The clerk was helpful. Very nice. Did not know much about the…read moreaccessories i was looking at. The consistent issue is the computer system & printer are garbage. They rarely work. Every time i shop here the purchase process is quite lengthy & time consuming. The clerk had to handwrite a receipt. 15-20 years ago that was the normal procedure. This reflects how little the ownership truly invests in this business. Ownership, you can do better. So do better.

Management is usually never around when the sales personnel can't sympathize with my asking price…read more "The customer is always right" doesn't imply to what ultimate fitness stands for. Their profit is more important than customer satisfaction & needs. I didn't enjoy my shopping experience & wouldn't recommend anyone to go there. I've heard good things about leisure fitness & will go to them for my physical fitness needs.