I was so favorably impressed with the skill of the staff and attention I received for relatively…read moresmall purchases. First was help getting a bicycle part and second was a flat tire repair. In both cases I received friendly/polite help at a very reasonable cost. I will return.

Awesome bike and a great shop! Thank you, Nico, for taking the time to explain the ins and outs of…read morebikes. I didn't know anything about them, but I wanted to get into the biking world. You were very pleasant, knowledgeable, and patient. Thanks again for all your help!

Nothing but Nice people over there and great service. Any needs for your bicycle they will make…read moresure it's done. They are the absolute best hands-down!

Great service from experts!! Really appreciate their knowledge and expertise- highly recommended!!!read more

Very honest guy Matt. Had my Trek bike delivered and he assembled. Great experience. Will use them…read morefor service.

Rolled Up here looking for some great gift ideas at Marty's Reliable Cycle of East Hanover and I…read moregotta say it's an impressive new bicycle shop to hit the area with a solid inventory of high quality bikes for both off road and on. This Marty's is part of a chain of stores that are situated throughout the county and are an authorized dealer for brands like Trek, Moots, Pivot, Seven Cycles, and alot more. Plus they also carry an excellent array of biking accessories and equipment for every kind of rider from beginner to professional.   There's also an on site expert repair shop located here too so they can help You deal with any problems that might come down the road, no matter what it is. The folks here at Reliable also have an excellent connection to the local community by holding group rides and bike related events which I gotta say is pretty cool too.

Great at selling $1,000+ bikes, but terrible at servicing them. I've now had two very negative…read moreexperiences with this shop. The latest was not just frustrating, it was dangerous. After they serviced my son's bike, the rear wheel came off while he was riding because the quick-release skewer had not been tightened. He fell and required stitches in his knee. They may be efficient, but forgetting to secure a wheel is an unacceptable and potentially very serious mistake. I no longer trust this shop to safely service my family's bikes. Go elsewhere for repairs.

Oooo so I had my bike delivered here and they wanted a surprise $100 to assemble it. I thought I…read morewas buying it from an affiliated company.

I have been using bikeland for tune ups and repairs for a number of years now. They are friendly…read moreand helpful and very competent. I trust them. Their prices are reasonable, and on one occasion, they quickly fixed an issue for no charge. The owner gave me valuable advice on where to get a trailer hitch installed. They have kept me riding. Would highly recommend.

Great service and family owned business. Very helpful with sizing for my daughter's bike.read more

My friend and I needed air in our tires. Also the stem going into my tire was bent. Theresa who…read morehelped us and straightened out the bent stem, could not have been kinder or more helpful

As an avid cyclist it is very difficult to find a great bike shop where people actually know what…read morethey're doing. When you find a place like hilltop stick to it, they are friendly, knowledgeable and professional. I've had quite a few repairs done here, and bought a few items too. They even put one of my bike together that I had bought elsewhere. Never had an issue with any of their services, if anything it's quite the opposite. I know they have another in Madison where I went to get my bike fitted Thank you for always providing us with great service Hilltop!!!

Parking can be difficult, but I'm told that customers can park in the bank lot next store. Very…read morehelpful service.

Emailed the store in early March letting them know that I wanted a tune-up for my bike. Long…read morestory short, someone wrote back and said they were very busy and that if they could find the time, they'd let me know. It's about 10 weeks later 10 week's later and I've heard nothing. Fortunately, there are other shops in the area with more stars that happily accepted my business.

Went in, salespeople solid for pickup and at the cashier, or asking if I needed help multiple times…read moreas I walked through the store. People like to work here, it seems. Changing rooms are buzz for a helper. Definitely enough staffers and people who are friendly to help all over. Three staffers were talking about one pair of ski boots they sold with the wrong insoles (it was the display old blue insoles instead of the new ones) and trying to find and contact that customer to the best of their ability. Good customer service, there. Winter gear almost all out in February, so end of season and clearance sales on some items, but not others (same snow bib for women was on sale, the men's version - not on sale? guess it's about how many they've sold?). Didn't really find any ski socks of note. Some jackets on sale. And some weird jelly bean flavors. Skip the bubble tea version, they taste terrible. Bike and ski services in the back. Prices aren't too bad, so hopefully would be smooth to get service. Will bring back my bike later this year to see what they can do about a sticky lower gear.

Interesting visits.Years ago I went to the store and the staff were no where to be seen. Recently I…read morereturned, I was in to SHOP! :). A staff did ask if they could help me but they just had other things to do seemingly. I ended up being there for a a couple of hours and purchased a large amount of items. (15 full price) and becoming a 'member'.The staff that let you in the fitting room were extremely helpful. Upon returning twice to return a total of two items, the cashier staff were rude and not caring, almost disgruntled. Very odd and won't be returning here even though it is close to work. I liked and enjoyed the shopping but the staff either get heat from their corporate people (which is probably the case) or are just very unhappy. I can't imagine why outdoor loving people would be unhappy!

IDK. Hard to give a giant sports store 5 stars. I found some good sneakers there, found a guy in a…read moregreen shirt (someone told me who to look for, otherwise I was a bit lost and would have started wandering to customer service), and he found them in my size. That's the last I saw of anyone, practically, until the cashier rushed out as I was waiting and apologized. Friendly kid (I feel old calling her a kid), got me rung up and out the door. I think I got my last shoe or two here. So it's not bad, not great - prices are around average. I think I'll round up from the 3.5 since it was a very short experience, I got what I wanted, and the old Sports Authority I used to frequent is no more.

Horrible customer service. We had Jonathan in the shoe dept. First off you can tell he hates his…read morejob. I asked him to measure me and he refused. I asked him for suggestions on certain sneakers- he could have care less. He made it clear in front of my friends we were not a priority and he was just down right rude. If I'm gonna spend 100 + bucks I want the experience to be worth my while and to have somebody who works there that is knowledgeable. I mean, if you hate your job so much and you don't wanna measure people and you tell them to just do what's best and you can't be bothered. Why then are you working there? Such a shitty experience.. these guys need to be trained on customer service and they need to be trained on their own product. Some of them didn't even know what a tennis shoe was or a pickleball shoe was. This is a very well-versed area. People should know what they're doing, want to be there or want to learn.