My car had huge scratches from hitting a pole. I got a fair quote and the car was done beautifully…read moreby the time promised. They also detailed the car which was a great bonus. They are a reliable local shop that I recommend. Their only downside is you may have to wait to actually get in because they are busy but it was worth waiting a few weeks.

I had bought a used Lexus that was in great shape but had some scrapes on the front and rear…read morebumpers. I thought about buying new bumpers but decided it would be simpler to just get the existing ones fixed at Smith Automotive Paint and Collision. They fixed the rear bumper, but after I picked the car up from Smith, I noticed they hadn't fully fixed the front bumper. I took the car back to Smith and they agreed to finish fixing the front bumper, which would require removing it again. Unfortunately they didn't fix it the second time. They left a significant mismatch in the paint, which they could have easily avoided if they had removed the bumper again and painted the entire bumper. Instead they short cut the repair by leaving the bumper on and painting only part of it. Now I've spent nearly $900 and wish I had bought new bumpers instead of going to Smith.

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Tl;dr They don't stand behind their paint work which is not…read morevery good. I had the hood of a vehicle repaired painted in 2020 by MARS of Rochester. After having the hood painted my initial inspection found several inconsistencies in the paint which MARS of Rochester called fish eyes. They reassured me that this wasn't a problem. When I pushed to have the issue remedied I was told that it was a problem with improper surface prep. This communication was all done remotely with photos being sent. They then requested to see the vehicle. After trying to set something up I was told they are going to need a couple weeks "We're gonna need a couple weeks. The reason those happened are because there's moisture in the air lines. So if we paint it again now it'll happen again. We're installing an air conditioning unit in our air compressor which will take care of the problem" Over a month goes by with no response I reach back out and was reassured that those defects wouldn't be a problem and they didn't repaint my hood. Now the paint on the hood is peeling all around the spot the defect was repaired and where the "fish eyes" were. I reached back out and was told " That's totally fine. Like I said, we painted that hood over 2 years ago. We don't warranty work beyond 2 years, for the reason that many factors can contribute to paint coming off/peeling off of a car. Stone chips are the most common cause of that. The defects before were called fish eye. They happen when something gets trapped in the solvent. That was sanded completely and repainted. You can post a review if you'd like, but unfortunately since it has been 2 years there's nothing we can do free of charge. I thought we did. If we didn't it's because you didn't reach back out to set that up. Like I said, this isn't something we could fix free of charge due to the time frame. NYS requires work to be warrantied for 90 days after repair. We are well beyond that. Have a nice day." Not only does the story change multiple times about the paint job they don't even stand behind their work and redo it.

My wife had a 15 year old Civic that was in very good condition until she backed up into another…read morecar and put a good size scrap in the rear bumper. I first took the car to the unnamed auto repair place where I work for an estimate. It was entirely unrealistic for a car this age. I then took it MARS. Chris gave me a very, very reasonable estimate. One day later I had the car back and it looks great! I am very pleased and so is my wife. If you want amazing professional work at a great price done by a friendly crew this is the place to go.

They were very nice people to deal with ,the ladies at the front desk were very helpful from day…read moreone. The Estimator Semaj Stinton guided me from start to finish .letting me know each day's progress with my vehicle much appreciated. Thanks to all at Gerber collision on 15 Elmgrove Park

We are returning customers to Gerber. I brought my car in for a dented bumper and scraped pain. The…read moreaccident occurred when my husband was dying at Strong Hospital. Gerber was aware. They had my car for 10 days. When I requested twice if they could drop it at my house they put me on hold and never came back. They never stated their policy of no drop offs. The Uber driver who dropped me off said he'd never take his car there. He had a bad experience as well. The items I had in the car were tossed about and rags and glass cleaner were left behind by workers I'd get calls saying it'll be ready Friday...no car Monday...no car. The wrong part came in etc. I expressed my disappointment to 2 employees. Poor customer service. I will not return

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!

Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

Currently called Bob Johnson Toyota Collision and Glass, I had a car accident in late 2023 and…read moreneeded to go here for repair earlier this year. Their quality of repair is not good and comprehensive, because I needed to head in three times for fixing every issue involved in the car accident. Poor communication efficiency and low value. Won't recommend.

I had forgotten that we had a previous vehicle repaired here with no problems…read more I had emailed about an estimate for non-insurance related body work. The manager responded and suggested I bring the car in for a possible free fix. I did bring it in. An estimate was done as well as a temporary no-charge fix. Given this experience as well as previous experience, I would return in the future should we need their services!

Waited to post this now because back in 2015 I didn't see they uad a facebook page…read more All I can say is use a different company because they did half the work and never came back and didn't answer their calls when I called them or called me back. I needed an airbag and an airbag module put in, and they gave me an estimate of 150, which I was impressed cause I knew that was too cheap for what I needed. The owner, Bob Dow, said it takes two hours, and that's it. I was more impressed cause online said 6 hours, which I told him, and he said, "You're wrong." I know what I'm doing, and there are two ways of taking it out." Nope, he was wrong and must have read the wrong plans to the car. So after he realized he was wrong he said he would come back the next day which he did and put the passenger side airbag in and told me he would come back after I got the other part in cause he couldn't find it. So he said pay me 75 now and 75 later and of coarse didn't have change for 100 so I said keep the other 25 and I'll only owe you 50 when you get back he said OK that's fine. I called and called left messages and never came back. Then that year I brought my 97 Camaro to Vogels where they contacted Bob Dow to come down and do the guy. I had no idea of this because I would have told them no he owes me money back or to do the job for the price he quoted me. So he got me twice on 1 job. Dude is a real piece of work and to me is a con artist. So if you use this guy, which I recommend you don't watch out cause he might scam you like he scammed me. He told me well it was more work, and I gave you an estimate of 150, and it should be more, but 150 is fine. I would have been OK to pay more cause, like he said, an estimate is an estimate, not a full price, and might go up. Don't low ball your self cause you were wrong and took more time. I would have been glad to pay more for your service. SO AGAIN, IF YOU USE HIM WATCH OUT FOR HIS SCAMS CAUSE NO ONE LIKES TO BE SCAMMED.

Bob came recommended from another Rochester auto repair shop that's been in business for 50+ years,…read moreMytee. He made a trip out to examine the ignition on our older Honda Accord. Rather than making an unnecessary repair, he conducted tests and applied a specialty lock lubricant. This is an honest gentleman who handles dozens of steering column and ignition repairs every year. We'll call Stolen & Recovered when circumstances require it. Luckily, we saved the cash this time around.