Excellent work , in timely fashion. Great people to work with. Added nice touch they detail the…read moreinterior, and the outside of the car. It looks like new when I picked it up.

If I could give zero stars I would. I took my car here after I put a tiny dent the size of a half…read moredollar in my rear bumper. Should have been an easy fix new bumper paint and assemble. They took 7 days to figure out how to complete this monumental task. They purchased a cheap Chinese made bumper and were shocked it did not fit after beating and banging the bumper into place it still did not fit. The paint is some of the worst paint I've ever seen and I've seen quite a few DIY spray can jobs that blow this painter out of the water. I had to call these people just to get a progress update they refuse to call anyone. After asking about the progress they magically got it done in one day. I go to pick up my car this is the nicest car I've owned and it's my pride and joy and they butchered it the bumper is hanging off the car the paint doesn't match scratches everywhere missing hardware. I get in my car and it reaks of vomit everything is covered is a slimy slippery film even the pedals and steering wheel I love slippy pedals very safe. Their detailers if you want to call them that have zero clue what they're doing neither does the painter or the assembly people. You would think this came out of a high school body shop class with how crappy the quality coming out of this shop is. They disconnected my dash cameras there a lot more miles on my car than when I dropped it off. Why is the passenger seat moved from its normal position just to pull it into the shop you usually at least I do drive from the drivers seat. Nice to know my car was used as a joy ride for a week. The alignment is off the breaks are soft. It's pretty obvious someone was driving my car pretty hard and put the wrong fuel back into it to hide their tracks they put regular into a car tuned for 93. If you're looking for a shop because Geico referred them like I was please for the love of God go anywhere else it's going to cost me thousands to fix the damage they've done to my car.

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Have been a long time customer, but I just (6/28/23) called to ask them what should I do with my…read morecar that just have been tboned. Thge young man at the other end just told me to get lost and go someplace else.

the owner, Peter, is very reputable. He has great pride in the finished job. He has high integrity…read more i hav had our vehicles repaired at Peck Collision over the last 20 years and extremely satisfied with the work and the fair price.

Just picked up my 2024 Telluride where they repaired a collision to the driver side. What a…read morebeautiful job! It looks fantastic!!

I am very disappointed with the service I received at Mini of Rochester (New York). I brought my…read more2003 Mini S JCW in to the shop because I was concerned that the engine might have overheated for a minute or so and I wanted them to check the radiator thermostat to see if it was working correctly. I also needed them to address a problem with the power door locks. They indicated that there was nothing wrong with the thermostat, but that the radiator fluid might have been compromised. Close to 2 months later, and over $4,500 poorer, I got my car back from the service station. They upsold me on a need to replace the oil pan gasket, which was the bulk of the charge. I didn't see any issue with oil leakage or loss to justify this, but went with their recommendations since they were the experts. They also damaged the oil pressure sensor during the repair and couldn't figure out how to fix it (we compromised on them installing an external oil pressure gauge, which I had to purchase). I now found out that they also damaged the wheel speed sensor (which per a repudiable outside shop showed signs of being removed and reinstalled with a pliers). This has resulted in the classic "Mini Trifecta", and has cost me an additional $400 to get repaired. I was afraid to bring my car back to the Mini Dealership for repair after the last mess they made. Now I know why my brother in law (who also drives a Mini) drives an additional 100 miles one way to get to Buffalo to have them work on his. As my Mini is starting to get old I was considering getting a new one. With this kind of local support I certainly can't justify that.

The most unprofessional dealership my partner and I have ever worked with. We have purchased and…read moreleased vehicles from a dozen or more dealerships over the years and MINI of Rochester is the only one we'd never return to. After several years with the our first Mini, we looked to acquire another Clubman, but the sales tactics used against us were overtly predatory, especially for someone that was already a customer. This included withholding information from us, like equity in our vehicle, until we signed an agreement and gave them a down payment for a new vehicle. They told us that they could inform us of the equity only when we came to pick up the vehicle in several weeks to several months. We asked several times for them to at least provide a range, and they refused. This pushed us to look elsewhere for a vehicle, and no other local dealers put us through that during the process. BMW of Rochester, Audi of Rochester, Ide Volkswagon, and others, were all wonderful to deal with and were very transparent about the entire process and the costs involved. We decided to not pursue another transaction with Mini of Rochester due to this experience. We did however turn the vehicle in to them, and when we did this, they agreed to cover the disposition cost, as a courtesy, as we were 15k miles under the lease agreement. It was our fault for not getting this in writing, as we've now received a bill from Mini Financial for the cost of the disposition, as the dealership never paid it. The dealership has now admitted that there was a miscommunication on their end and that they would no longer be covering the disposition costs. So we are left footing the bill due to their mix-up, which is inappropriate at best. Our experience with multiple salespersons, managers, and customer service representatives at Mini of Rochester have all exhibited a complete lack of care for their customers. If you're looking for a Mini in the WNY area, you'd do yourself a favor by heading to Mini of Buffalo instead.

This place is the best!!!! I hit a deer last year and damaged the front end of my Honda Element. It…read morewas so severe that I didn't think it could've been repaired. My car was towed to Sofia's. I can't tell you how much they made this an easy process for me. My insurance covered everything except the $500 deductible, so I wasn't too concerned about the price for the repairs. I was just thankful that Sofias could repair the damage done. This place is awesome!!!! They repaired my Honda Element and she looked brand new!!! She ran great!!!! They went above and beyond for my car!!! They really know what they are doing at this garage!!! Everyone was so helpful. They kept me up to date on everything. They were honest and upfront with me. I trust this place and if my Honda needs work again, I won't hesitate to call them. They're so friendly and reliable. I highly recommend this place and if you're a dog person, there's a cute dog by the name of Elle there. Love this place!!!! This place is great!!!

Best body shop I have ever experienced . I brought small problems to them on three separate…read moreoccasions and they made time and took care of me right away. Very organized and friendly, and they can do everything. Highly recommended!

I found the staff unfriendly and their estimate was much higher than other places. Perhaps the…read moreestimate was higher because it was going to be a direct pay and not through insurance. Be careful, always get at least 2 estimates!

My husband really enjoys working with cars, but he is not a mechanic or detailer, so there are some…read morethings he can't do himself. Recently he hit a raccoon or larger rodent on a night drive and it damaged the front bumper of his supercharged G8. A friend at work recommended this shop in victor to have the work done. They got him scheduled very quickly, and completed the work even faster than expected. The white paint match was great, and the finish was good. The crew even took care of a quick mechanical repair that was unplanned, and did so at no cost even though they could have rightly charged 30 minutes of labor. We'll definitely go back!

The owner there has always done a great job repairing a few cars of mine including a rather…read moretroublesome old Jeep Wrangler! Highly recommend this shop and the experienced talent he has working there to address big problems!

Quick & friendly. Completed changing fluids. Fair price no problems. Plan on using for my go…read moreto for auto repairs & maintenance

Repaired my car after a run-in with a big deer. All went very well, without problems. My car looks…read moregreat once again.

Hawk staff is very friendly and professional, and they stand behind their work. I had one small…read morearea from a recent repair that I was concerned with and when I brought it up months down the road, they happily took it in and made things right. They even cleaned the inside of my car for me and found a pair of my reading glasses... and those were spotless, too. I will be coming back here any time I need collision repair services, which i admit I hope isnt too often :)