DO NOT take your car here! I brought my car here because my check engine light was on and they…read morecharged me for the Diagnostic and for a new air filter but the very next day my check engine came back on. I've brought my car back to them twice in the past two weeks to fix it and now they are saying my car had a different issue and are refusing to give me a refund for misdiagnosing the issue and causing me trouble. Now I have to take my car somewhere else and pay even more money to get it fixed. They also inspected my car but I will have it inspected again elsewhere because I do not trust the quality of this auto shop. Save your money!!!

Jimmy is quite Amazing, both as an interesting Individual, and Professional Mechanic! Our Family…read morehas been going to his for minor and major car repairs for some 15 years now, and He's never let us down: I don't think he even has it in him to deceive a customer - regardless if he's ever met the person or not!! Reasonable prices and Honesty that's priceless' in this day and age, you can't go wrong.

Just moving to upstate NY, I have been working to get an understanding of what repairs my car…read moreneeds. Calling people all over Roc and in the more rural areas, everyone either had no clue as to what was going on and was trying to sell me stuff, or they did not even want to take a look. Talking with the guy on the phone, he was immediately concerned about my situation and car and had me drop by so he could take a look. He did not have to, but he gave his time to take a OBD2 reading of my car and a visual inspection of it. He let me know the info I was given was false. Although, he did not have time to do a repair, he also advised that I should watch out for scamming mechanics and if I ever need a second opinion, to call him. He was super concerned and did not want to see me get taken advantage of by other mechanics and their shops. People like this don't exist in NY and it's amazing to see an honest person provide input and support!

These guys here were friendly, responsive and fast. Fixed all my breaks/pads, and one of my…read more calipers for a reasonable price and even pointed out which store they'd recommend grabbing the replacement parts from to save some cash. This is where I'll be going from now on for car maintenance/repairs.

We have been using this mechanic for a couple of years now and have always been happy with Jon and…read morehis work. We own a Kia Soul and a Volkswagen EOS. Jon has a knack for knowing what's up with our vehicles off the smallest clue which is pretty cool. My Kia had an ongoing issue that stumped a few other mechanics and he immediately knew what the issue was and fixed it. He's also proven to be honest with what our vehicles need and what maintenance/repairs can wait. Prices are very fair and Jon will go through an itemized list of every cost of repair over the phone with you before doing any work. Our vehicles are always done on time and a loaner is provided when needed which is convenient. Him and his staff are also super nice and personable - always a plus I absolutely recommend this mechanic.

I really hate doing this but it's gotta be done. I called Jon to get my car diagnosed & get an…read moreestimate. He was able to look at my car that day & diagnose it & give me an estimate within an hour. Cool, so I ok'd the work. He wanted to wait until he got a check so it took me 1 week to get him a check for over $900. About a week and a half after that I had a bit of difficulty getting ahold of Jon so get an update on my car but I did eventually get ahold of him and he gave me an estimate for when my car would be ready. Those days passed & I didn't get my car back when he said I'd have it back by. 3 weeks after he got my car & 2 weeks after he was basically paid in full I told him if my car was not done that day then I wanted to cancel the oil change & wiper blades replacement (he didn't cancel it & charged me more than what he told me). He offered me a loaner vehicle so I waked 2 miles to pick up the loaner vehicle & it was a nice gesture but the van was pretty dirty even having rubbish in it & the gas light was already on like it was past E. So then I finally got a call 4 weeks & 4 days after he got my vehicle & 3 weeks after he was paid over $900 saying my car was ready. I gave him his van back with more gas then he gave me. My driver side door had a big scuff on it which he wiped off with a rag. He charged me for the oil change & wiper blades that I told him I was canceling $57. He told me the wiper blades were $8 each but charged me $10.99 each. And on the way home I got grease all over my hands because he didn't bother wiping off the steering wheel. I asked him why it took so long & he said he wasn't busy when he got my car but then got slammed after he was basically paid in full. He was paid & had my car for 3 more weeks after being paid over $900 so I guess paying in advance doesn't make it a priority. Other than that Jon seems like a nice guy but idk if I'd use him again. Their motto is "home if the honest mechanic" but I didn't find him to be upfront about it having to take so long or why it took so long & I got no apology for it taking more than 4 weeks or no thank you for my patience. Honestly I think he messed something up & it took him a lot more time to fix his mistake but who knows. What I do know is I've never had a mechanic hold my car for 1 week let alone 4 freaking weeks! Seriously 4 weeks & 4 days... that's almost 5 weeks!

In my 60 years in Rochester and Southern California, I have never had such great service as I did…read moretoday at BMW of Rochester. Both Scott (Yockel) and Doug went out of their way to get my new BMW in, serviced and out quickly. They went above and beyond to get the part I needed in record time. Their service driver, Ron Lalik, kindly drove us to a nearby diner for a great breakfast. The repair was done well and the work they did was shown to me for approval. A+ job all around.

I called as soon as they opened and was told I needed to speak to a service advisor to ask a…read morequestion. I was told they would call back. I then tried their online chat system; they couldn't answer the question so they informed me a service advisor would call back. I called about once every hour trying to get to someone but no one answered after my first call: not sales, service, no one and no call back. We were looking at a car in this lot and another. Won't consider them anymore. Customer service and communication are very important. That's the first impression.

Fantastic experience!! First, Johnny, the owner, is extremely friendly, genuine, and welcoming…read more It's a pleasure doing business with an actual person, instead of an automatron. Side note: his dogs, who were manning the counter, are ridiculously adorable!! The work on the car was fast and reasonably priced. He also has hourly appointments throughout the day for fast services such as oil changes and tire rotations. Very convenient and we immediately made an appointment for our other car. It's reasurring to find a trustworthy auto care business with an honest leader.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

It is amazing to find a gas station that still has expert mechanics and the equipment necessary to…read morerepair cars. In addition, everyone I've met there is enthusiastic about tuning, service and maintenance. One of our cars is an EV, but they have willingly helped with a blown tire, and for our internal combustion cars, it's great being able to buy Sunoco 94 octane gas at a price that is lower than surrounding stations. I like the people who work at the station, have confidence in their work, and highly recommend them.

Updating my review. I'm not sure what's happened from the first time I went there but ever since,…read moreI've called them for auto repairs they can't look at the car for at least a week. They had great service/prices the first time and got the car in a completed in a few days. I don't even call anymore because I can't be without a car for over a week.

I've been incredibly pleased with the work that Ryan and the crew have done at Redi Imports. They…read moreare always patient, friendly, and honest... and do great work! I am particularly thankful for Ryan's ability to break down the mechanical issues your car is having into terms that you'll understand.

After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!