Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

If I could give Mr. Glass more than 5-stars I absolutely would!!!…read moreI was trying to navigate a glass claim for my mother thru Geico (side note: Geico handled the whole situation so unprofessionally that by the time I spoke to Marilyn at Mr. Glass, I thought my head was going to explode) and Marilyn helped me from the moment we first spoke on the phone. She was kind and so helpful; she and the techs went ABOVE AND BEYOND to get my mom's window replaced. They personally picked up her car and brought it back in one day and followed up with us as well. I hardly ever write reviews but I had to for this business because the customer service was amazing!!!

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

My first appointment was cancelled by phone message because the replacement had a flaw. Two days…read morelater the installer put a windshield in with an obvious chip and some hazing. (He didn't say a word to me.) He also made other obvious mistakes leaving the cowling open and other trim loose. I called the tech and he said his manager would contact me. This didn't happen because he never reported my complaint. I studied the cowling issue and found that GM had a fitment problem, many owners complained that the lower cowling was flawed. The manager said a replacement part was unavailable, but my Chevy dealer had it available overnight. Just lies, bad workmanship and installation of a damaged windshield. The second install went better (different tech,), but I had to point to one mistake after he finished.

Horrible customer service, unapologetic and irresponsible attitudes. This Safelite location damaged…read morepaint around the windshield with some sort of pry bar, did a sloppy perimeter gasket install, damaged the cowl on one side, and never reinstalled the 7 cowl retainer clips under the hood. See photos. Had another appointment to have these things fixed but Kevin the manager decided it was more important to be unprofessional and argumentative about the entire situation, so I didn't have them fix their mistakes and I left with a damaged car caused by incompetent unprofessional windshield replacement hackers.

Stopped by gerbers on Monroe avenue a couple of weeks ago. The staff was so kind and professional (…read morewe used their services before) ONe of the staff looked at the bump, Gor a tool and repaired it in less than three minutes. For free!!!!!!! We offered to pay something and she refused. I highly, highly recommend this business. You couldn't ask for a more customer driven mission. Thanks again and I never got the mechanics name I hope she sees this Judy Clay Rochester Ny

Repair took significantly longer than what I had been told to expect, which resulted in me having…read moreto spend a ton out of pocket on rental, as I hadn't planned on it being a long repair and didn't have rental as part of my insurance policy. I was able to get some help from family and friends to ease that financial burden, but inconvenienced them as it was difficult to get a direct answer from the shop. Customer service was poor, and I was not updated on progress, unless I called, and even then was told I would get a call back, which I did, but was often at the very end of the day. I felt terrible and like I was annoying the poor receptionist with my frequent calls. Then there is the issue of competence, which seems to be lacking. Staff there do not seem to know the difference between left and right, and ended up replacing a part on the wrong side of the vehicle, so they replaced a perfectly good part, and then were stumped when it wasn't working. This led to them setting up an appointment at the dealership, and the mechanic in the dealer showed me what had been replaced which confirmed that the wrong part had been replaced. At this point I decided Gerber was not to lay another finger on my vehicle. They denied replacing the wrong part. The dealer understandably needed authorizations to order specific parts and do certain tasks, as Gerber was footing the bill at this point. They took their sweet time with returning calls to the dealer, so by the time they got the approval it was so late in the day that nothing could be done until the morning, further extending the time needed to complete the repair. All in all, which should have been a simple 3-4 day project (replace 1 sensor and a bumper) got stretched out over 2.5 months. I was able to get my car back in between some appointments, but the money wasted on rentals and time and frustration wasted due to incompetence has led me to never trust them again.

Hard for me to imagine a worse overall experience-- I would have been much better off never having…read moreinteracted with Safelite and just living with the crack in my windshield! Erroneously believing they were auto glass experts, I brought my car in to the Safelite shop to replace a broken (cracked) windshield. But I got my car back with a whole bunch of OTHER things carelessly broken and damaged, damage I have to live with because the replacement parts are no longer made for my car. I will be very sure to go elsewhere the next time I need auto glass work! It started with an initial windshield replacement appointment-- set in-person at the shop-- that required me to take time off work. I then was advised over the preceding weekend it was necessary to reschedule the appointment as the windshield had not yet arrived to the store. Ironically I still received an automated confirmation of my original appointment date and time, but now I had to take more time off of work for a second appointment. On Monday 3/10/25, I brought my car to the Safelite shop on East Ridge Road to have my windshield replaced onsite and in-shop. To my shock and disbelief, an unbelievable amount of totally preventable damage was done to my car in the process of changing the windshield. What got damaged...? 1. The wiring for the radio antenna was so damaged the radio would no longer tune in my stations (I immediately returned to the Safelite shop to advise them of this damage, but they were not able to correct the problem) 2. The paint got scratched on the upper fender 3. The paint got chipped on the upper edges of both front doors 4. Interior plastic trim got scratched 5. Sections of the door weatherstripping were needlessly cut and left jagged 6. Plastic finish trim removed to change the windshield was reinstalled improperly such that it got caught in the hood hinges and deformed, and as a result the hood wouldn't close properly 7. The wiper arms got gouged up during removal 8. The new rubber windshield surround molding fits poorly against other trim on the car I relied on the recommendation of my national auto insurance company thinking the entire process would be fast and easy, but instead I was left with MORE problems and MORE damage to deal with than before I brought my car in to Safelite! What's worse was I brought my car for in-shop service to ensure the best possible service in a heated and fully-equipped shop, but instead it was a disaster. The morning after this awful experience, I called in to Safelite corporate customer care to inform them of my profoundly negative experience, including sending before-and-after pictures clearly showing the extent of damage done to my car. The customer care rep said my concerns would be forwarded to the store manager and regional manager to address. A full week after the damage was done, I finally heard from the assistant manager from the store. I politely informed the assistant manager I was not interested in returning to make a "Warranty" claim, an exercise in futility and wasted time since the damaged parts of my car are no longer even made and really can't be replaced. And after the extensive damage Safelite did to my vehicle the first time around, I would never trust or allow them to touch or work on my car again anyway. I also politely turned down an unspecified offer of compensation since no amount of money could undo what had been done, it was more about ensuring that no one else would ever have to go through what I did. Based on my abysmal experience, protect yourself and avoid heartache and headaches-- don't choose Safelite for your auto glass replacement needs.

There was a problem with my insurance. The manager on duty worked with me to discount my out of…read morepocket price. He didn't have to, although he was sympathetic to my issue. I appreciate the customer service. Top notch.

Safelite was able to get me in within 24 hours, I went to the site and waited until the windshield…read morereplacement was finished. Every employee was very kind and welcoming, and checked on everyone in the waiting area individually throughout the wait. They have massage chairs, water, and coffee in the waiting room. The replacement was done well and within an hour. Would highly recommend.

Waste of time. Call center for appointments is bad, they recorded information inaccurately…read more Safelite is so bad they ask you to discern if it's a repair or a replacement. Then the criteria they ask you utilize isn't accurate in making that distinction. No call no show on the house call appointment, had to follow up myself to reschedule, they did not give preferential treatment to those who have already had missed appointments. So I set up an appointment to go in and they said upon arriving that they do not have my windshield in stock. Scumbags.

Friendly owner and staff. Professional Service and Installation. We go to Glass Doctor for glass…read moretops for all our wood furniture. It provides excellent protection for fine furniture. We also have some very large mirrors and they fit and install them perfectly.

Going to the Glass Doctor was the best decision I have ever made when in need of glass repair i…read morefound the folks at the Glass Doctor to all be very friendly and the work is the best I have ever seen I needed my driver's side window put up untill the part came and that they did for me at no extra cost you don't find people like that today I would love to recommend the Glass Doctor for all your Glass needs they are the best Thank You John McIntyre Jr