Paul and Derek were great to work with. Easy communication. Showed up on time and did what they…read moresaid they would do. Great source of guidance to make the best decision for what we needed. Highly recommend this business!

We had our limestone floors cleaned and repaired. The guys showed up on time, worked all day and…read moredid an excellent job! I had no idea my floors were so in need of a deep clean. We plan on having them come back to clean our epoxy garage flooring. The owner was easy to work with and very knowledgeable and professional. Very affordable prices!

We love Jorge! This review is very overdue (I actually thought I had posted it but not sure why it…read moredidn't). Jorge did the tiles in our kitchen. We wanted the look of a seamless, no grout backsplash but did not have the budget for this. So we got incredibly large tiles and Jorge's team was able to install them with as minimal seams to give it that continuous look. They went from the countertop all the way to the ceiling. The work is beautiful and the price was incredibly reasonable. Additionally he is unbelievably kind and easy to speak with. I cannot wait for an opportunity to work with him again. He's one of my favorite people, to work with and just generally!

We are beyond happy with the tile work Jorge did in our shower!!! The shower floor tile was worn…read moreand stained. All the wall tile is in great condition. Jorge's work replacing the floor tile was professional and exceptional. He is a true artisan at his craft, and super professional. We highly recommend.!!!!

I have been in the flooring business for 40 + years. Castle tile owner & her son are absolutely the…read morebest. Anything in Tile, Stone they do it & do it Fantastic... Gus The Floor Guy

We had a great experience with Castle Tile. We loved that it's family owned and a long time local…read morebusiness.. Most importantly, they had beautiful tile options for our bathroom remodels. We'd been dissappointed by what we saw at other stores, then my husband and I both fell in love with the options here. Their service, advice and follow through were also great.

We are in the middle of a major project in our home and Floor & Decor has exactly what I was…read morelooking for and more. I was excited to find this place. But what stood out to me most was the customer service. Just want to take a moment to give a special shout out to Brian and Tanner. I came with a lot of questions. Tanner walked me around and helped me find the specifics of what I was looking for, never seemed rushed nor put out, only happy to help. When we got to check out, Brian was there to help us make an account and explain how it would be useful/helpful to us. While there, they both answered more of my questions and never once lost their smile, never made me feel as though I were bothersome. These days, customer service like that is hard to find and is really appreciated. With a project as large as the one we're working on, I'm adverse to spending my money with people who make me feel as though I am bothering them. These guys were top notch. Will definitely be returning.

It's a little overwhelming...so many choices for tile and flooring. Staff stops by to ask if you…read moreneed any assistance with being pushy. Nice showroom.

New kitchen counters are beautiful. We love the results! The owner, Will, gave us a $150 discount…read morefor not showing up or notifying us in advance for a one-day delay in beginning the work. On what was supposed to be the last day of the job, the plumber was not able to come to reconnect the faucets and stove top because he wasn't notified in time, and we had to wait another weekend with no water in the sinks. I would use Stone Creation again, and really liked Samantha, our salesperson, but I would call or text every day to check on the schedule

Will and his team did an amazing job with the new countertops!…read moreVery friendly and easy to work with, pricing was competitive, and the communication was wonderful. I knew what was happening at each step of the process and there were no surprises. Everything went well with the install, and the installer was very respectful of the house. I highly recommend Stone Creation as I've already told my neighbors!

The staff is awesome and provides exceptional service. Showroom is beautiful and organized…read more A big shout out to George who helped contact the vendor for us regarding an exchange for shower glass tiles. The outcome was positive and we are very happy. We highly recommend Tile Elements. They have many selections of tiles etc. Thank you again George for all your help. You are the best as always Warmest regards Jenny and Eddie

My review for this place is twofold…read more The showroom is beautiful, with a great selection to choose from. Our experience with Polina was excellent, she was friendly, kind, and very helpful in guiding us through our tile selection. Where things fell short was communication and delivery...especially disappointing as this was our first time shopping here. When we placed our order, we specifically asked if the product was in stock and were told that it was. After we paid and left, we received a call saying the product was actually not in stock and would take about a week. Frustrating, but what made it worse was the response we got when we followed up. We spoke with Glenn and explained that had we known, we might have gone elsewhere. His response was essentially that we were free to do so. Having worked in customer service for over 10 years, I found that surprising and disappointing...there was no effort to retain our business or make things right. We decided to continue with the order since we had already paid. Fast forward about two weeks, and we hadn't received any updates. I called to check in and was told the shipment was still in transit and might arrive by the end of the day. I asked to speak with a manager, and Glenn called me back. To his credit, he acknowledged the earlier interaction and apologized for the delay, but there was still a lack of proactive communication or effort to improve the experience...especially considering we had already, made multiple trips for payment and a partial pickup. Ironically, I received a call just before closing that the rest of the shipment had arrived and would be ready for pickup the next day...but only after I had reached out first. I would still recommend this place for the showroom, selection, and the help we received from Polina. Just be aware that the follow-through and communication may not match that initial experience.

Thelma at Floor & Decor is generally and helpful. Overall , the service is great for purchasing…read morematerials, and always as smooth when it comes to coordination, installation referrals or detailed information. I will get back to you once my floor is complete. Thanks, Thelma! Happy 4th of July weekend

AJ at Floor & Decor in Fountain Valley was absolutely wonderful to work with. She helped us select…read moreproducts for a safe bathroom remodel for an 80-year-old while still keeping everything looking clean, updated, and within our budget. She quickly narrowed down the best options that met safety standards, which made the process much less overwhelming. What we appreciated most was that AJ truly listened to both of our concerns. She was patient, pleasant, and somehow even provided a little free marriage counseling along the way, helping us compromise on product choices with humor and ease. After we selected our tile, she walked us through all of the finishing details, including edge trim, grout, and a shower niche, so we could make every decision in one visit. We left with all of our choices made and were able to get home in a timely fashion. AJ made what could have been a stressful process feel easy and even enjoyable. We highly recommend asking for her if you visit the Fountain Valley location.

Elmer and his crew went above and beyond! They were able to start the project earlier than planned…read more Then they finished in half the time he told me originally (2.5 days instead of 5). Everything looks great! Removed old marble tile bordering my concrete steps and installed travertine tile. Also removed some marble tile from the short stucco walls, fixed the walls, and re-painted them so they look like new. Elmer is very professional and kept me updated with texts and pics showing the progress throughout and upon completion. Definitely will use him again for future projects and refer my friends to him.

Scheduled time for Elmer to come repair bathroom tile. Said he had emergency and rescheduled,…read moreoffering discount like the other reviews mentioned. Rescheduled for this morning. No show and not responding to texts or calls. Awesome, not.

I want to give a shout to amazing company. I had a little problem in the parking lot with a man…read more I almost hit his car. He overreacted and was yelling and I got extremely upset and embarrassed. They help me calm down with so much respect and care. We need more people to care how much everyone in that store handled it. I'm forever grateful for there help. Thank you again!!!!

I am so happy! Alexi worked with me every step of the way from vision-to execution…read more I had a style that hat was hard to explain but she saw it and leaned me toward pieces I would of never thought would work and they were fantastic Highly recommend them and wouldn't highly recommend Alexi

Rabia was very responsive and helpful in locating specific tile that we needed and was able to get…read moreit for us quickly. She was also very responsive. We'll be coming back in the future

I worked with Joshua today, and hands down the best customer service! I called and he checked on…read moresome products I was interested in. So once he confirmed availability he got the information for a quote and sent it promptly! I couldn't ask for a better experience! Thank you so much for all the help!