Great hardware store. I thought for years why would people go to this little store that often cost…read morea little more when they can go to the giant super stores and save a few bucks. BECAUSE ITS BETTER. Now after a couple decades of going to the big stores and shockingly ending up at Ace for what I need .. I now start at Ace .. and go somewhere else if needed. They just have more of the precise things I'm looking for and most often they greet me when I walk through the door .. McGyver!! Yes because the salespeople recognize me ... they don't have 100 full time employees and 200 part time employees... they do generally have the same knowledgeable folks that I see each time I come in. .... I've always wondered why people go into those big impersonal mega stores when they're Ace Hardware in most neighborhoods.

Have been here for hardware needs but never bought any plants. This year I found a 4 pack of burpee…read moreslicing tomatoes. Man was that a find!! They produced more tomatoes than I can remember getting from 4 plants (and we've been growing tomatoes for 35 years here in Carrollton) I will definately check out other plants from this location.

We had an incredible experience at our local Ace Hardware today. The store manager Diamante was so…read moreknowledgeable and helped us and our elderly aunt find EXACTLY what we needed. I highly recommend this store for all your hardware needs.

I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

I have been shopping at Jabo Ace Hardware in Coppell for over 30 years, so I have a long-standing…read moreappreciation for this store and the people who work there. Today, that appreciation grew even more! I reached out to Jabo's on behalf of Reach Out Honduras as we were gathering donations for our annual fundraiser and Jabo's Ace Hardware was very generous in supporting our event. We are so grateful for their willingness to support a cause that is helping provide educational opportunities and a brighter future for vulnerable children in Honduras. The manager I worked with, Mr. Spalding, was kind, gracious, and genuinely happy to help! As an extra-special surprise, we discovered that he was actually a former Mockingbird Elementary student where I taught years ago! What a fun connection and such a small world! It great to have him back in Coppell. I know businesses often hear from customers when something goes wrong, so I wanted to make sure Jabo's heard from someone who had a genuinely wonderful experience. Betty and another store associate helped me with another purchase. They were helpful, friendly and fun! After 30 years of shopping here at Ace Hardware, I can honestly say that their commitment to their customers and their community is something worth recognizing! Thank you, Jabo Ace Hardware, for your generosity and for having such wonderful people representing your store. Your kindness is very much appreciated! P.Taylor

I'll never shop there again. Over a decision as simple as making a key. They are now prioritizing…read moremaking 4-5$ over taking care of local people. I have shopped there for 12 years, perhaps 2-300$ a year. I brought in a blank key I had purchased many years ago and asked them to make a copy of my house key. They told me I had to buy a new blank or they couldn't do it. People shop at places like Jabos to get the service you can't get at the box stores. The young man couldn't figure out how to operate the machine and wouldn't admit it. Then he got a lady who gave me the "you have to buy from us" routine. Neither were friendly. Then the manager finally came and gave me the same routine. Finally I asked him if he was going to be able to help me. I asked the question in a way that got to the point and made him decide. He stammered around and never did answer. At that point I did say "shit" to which he got immensely offended and started pointing his finger at me. "The new machine won't let us". Surely there is an override and in the rare event that there isn't, I hope the owner takes note. Needless to say, but I won't be returning to the local small business because of two things. Poor attitude and poor service. As the manager of a small store, you have to make big decisions. they made me feel as though I was at one of the big box stores. The sad thing is that I shop there because I had come to enjoy and expect the service, in a world that service is hard to find. Before you judge me, let me ask you. If it was your store which decision would you make. Make a key or 4-5$?

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

I have to admit that I had never even heard of Harbor Freight Tools until last weekend. Since the…read morepandemic, my husband has picked up woodworking as a hobby. For any tools, we normally head over the Home Depot. I will definitely consider this store over HD now. It is located in a sad plaza but don't let that deter you. The prices are SO much cheaper! Yes, it is a small store but they offer a wide variety of auto, gardening and wood working items. My husband was searching for a dust bag for the saw. The employee was very nice to help us locate where it is shelved. Unfortunately, they were out but she went out of her way to search another of their stores for ones that had it in stock. This is a secret gem of a store! So much nicer employees, too!

Helpful customer service and support Great products have in…read morestock such a big store with everything you pretty much need

I've been to this Lowe's several times and I always had a decent experience…read more With that being said, I have not done any online ordering or custom work at this location so I can't speak to that experience. I'm usually in and out fairly quickly because I know exactly what tool or part I need. Typically from an emergency project like a busted pipe of the water facet in front of the house. Argh! First, I search for the part I need on the Lowe's website and if it's in stock the website will show the aisle and bay number so you can easily find the product in the store. Then, I drive to the store then head straight to that aisle and bam... there is what I'm looking for! There are times when I needed to return a few things, and the team at the customer service desk is friendly and helpful.

Just wanted to brag on Pete in gardening. I miscalculated just how much sod I needed for my…read morebackyard and managed to go 3 times in 2 days. Pete was there every time and made my trips enjoyable. Pete is an extremely hard worker, knowledgeable, and extremely kind. He kept offering to try and help me measure my yard, but I told him I didn't mind coming back up to see him. Thanks again for all the help Pete.

Good parking and better service than Forest location. I like that they have a scrap pile of wood…read moreyou can take.

Atleast Home Depot online ordering is consistent - they have screwed up every single order…read more The app sucks, the tracking can fluctuate multiple times within 4 hours=》 no, this is not normal. Ive paid extra for expedited shipping, only one item go expedited. Every time the order gets screwed up and not delivered, the item is a key component, meaning NOTHING CAN BE DONE. HOME Depot has cost me thousands because of blatant stupidity and incompetence. Home Depot thinks they get credit for compassion by adding a note of regret to these reviews=who in the HELL goes back to the review to read the B/S note!! Who ever looks at reviews thinks Home Depot cares, we'll your B/S games are idiotic and piss the hell out of the people that continually get screwed. Home Depot has shut down atleast 10 jobs because of blatant incompetence. Home Depot - DO NOT PUT A B/S NOTE OF REGRET ON MY REVIEW. How about, Don't Be A Coward Home Depot, Call Me. 469-432-2533

I am from out of state and was in town building a fence in Carrolton with my father. He is now…read moreretired, and worked in IT his whole life. If you met him though, you would think he was a wood inspector by the way he is constantly returning boards to Home Depot that are not 100% to his standards. He has done a few projects at my house and this is always the case. When I was tasked with picking up the cedar boards for our project I feared many would not meet his standards. We initially ordered about 100 pieces from Cedar Supply to do one section. When my father inspected them, he didn't find a single board to reject. He was so impressed, he sent me back up to get additional boards. I'm not a cedar expert, but even as a layman I can say the quality is miles ahead of the cedar from Home Depot. Staff also answered my questions and helped advise about the correct types of wood for the project. Will certainly be using Cedar Supply for our future projects.

Abimael was so fantastic! Exceptional service, knowledgeable & fast. Great selection and proce…read more Would recommend them to everyone!