Why support your local business when they will not support you?! Bought a Stihl trimmer. Spent…read moreabout $45 more in order to support a local business. When the trimmer string broke, they told me they could not help. One guy literally laughed, yes laughed at me. So F Elliott's. Not what they used to be.... Might as well just go to The Home Depot and get same shi--y service for less.

Ordinarily I find Elliots has it's place for finding hard to access small hardware that the big box…read morestores don't carry, even if their prices are relatively up there. That said, I'm top coating the deck on a sailboat and needed a very soft tipping brush. The ox hair brush by Purdy was $39.00, but if it didn't leave lines in the finish I was okay with it. Fast forward to this morning, I go out to the boat at 6:00 am and begin the roll and tip topcoat. However with every other stroke the brush was shedding bristles into the finish. Long story short I take the brush back to Elliots and the front desk clerk, says we can't take back brusjes that have been used. I said how could I know the brush is defective if I didn't use it. He then says that's not what's happening here. You bought the brush, used and now that you're finished you're returning it. Anyway the store mgr. ultimately made it right, but my issue is being accused of being a thief, I was definitely not okay with that and I expressed that to him in language the preacher shouldn't hear.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

I find myself coming here more frequently. We have Lowes and Home Depot nearby as well, but Rooster…read morehas just about everything they do and it is more convenient in terms of parking and just navigating the store. Prices are a bit higher than at the big box stores, but not so much that it really matters. The cashiers are always friendly and talkative. The store just has a friendly vibe. Best of all, the kid likes to go with me so she can play with the chickens. That feature compensates for higher prices right there. The reason for 4 stars and not 5 is that the last few times I have been there, the price for an item at the cash register is higher than the shelf price. It is usually only a $1 difference or so, but it is annoying. You think you are getting one price but it turns out it is different. They need to coordinate shelf prices with prices in their database. Other than that, I am a big fan of Rooster and will continue to buy stuff here.

I always get great customer service from the staff. While they don't have appliances and other…read moreheavy hitting items, they do usually have what I need - gardening supplies, household supplies, and key replacements. It's really fun to shop there. They are a True Value shop, so they can order what they don't have in stock.

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

Great Customer Service!! & the location was beautiful inside and out as well, shelves were fully…read morestocked and the selections were affordable! My husband and I do a lot of projects around the house , so will be visiting here quite frequently. Shoutout to the Santa of Melissa , TX. You were amazing and very helpful around your store, very knowledgeable as well! We look forward to having pancakes with you with Mrs. Clause!

I cannot say enough about this Ace Hardware!…read more Davis greeted us at the door, walked us over to the paint section, talk to us through various options and eventually call a specialist over. When in the gardening section the gentleman there was giving great advice, but mentioned he wished that someone else was there. He stepped away to call the person whose day off it was, who agreed with his advice, and then came back and followed up with us to ensure that we were doing the best thing for our new landscaping. I don't know when I've had better customer service, these people know their stuff and actually care about your home. Do not hesitate to give them your business!

We've been to this location for hardware stuff but never bought any plants here. I saw they sold…read moretomatoes so bought a 4 pack of burpee slicing tomatoes and that was one of my best buys in a long time. The 4 plants produced more tomatoes than I can remember ever getting from only 4 (we've grown tomatoes for 35 years or so) I will definately check out other plants they carry and will buy my tomatoes from them next year.

In April 2025, I purchased five different kinds of Dizzy Pig seasonings while picking up an order…read moremy wife had placed for some chlorine. I collected the chlorine from the front desk and made a separate purchase for the seasonings. I didn't use the seasonings until this weekend when I fired up my smoker. It was then that I noticed the "best by" date was from May 2023. While I understand that a "best by" date is just a guideline, two years past that date is quite excessive. I called the store to request an exchange but was told "NO" due to their 30-day policy, which I understand. However, the "manager" repeatedly informed me that seasonings don't expire; they just lose their smell, potency, and flavor. He emphasized multiple times that they were not "expired." Having cooked for over 20 years, I know what happens to seasonings past their prime. When they lose their intended qualities, I typically discard them as they no longer serve their purpose. So, I ask you this: What do you buy seasonings for? The smell? The flavor? The potency? All of these attributes diminish over time. The fact that this store sells products with dates from two years ago is quite concerning. Since the manager offered no assistance, I will be leaving reviews to inform the public that this location sells outdated products and is inflexible with their "policy."

What a wonderful store and employees! They helped me find the best smoker without pushing the…read morehigher priced ones they could have. Explained cleaning and what they do as they own the smoker I got. We had to order and I knew exactly when the order needed to be in, when the store would receive it and what day was pick up. It was ready a day ahead of what they said. We got there about 5 min prior to closing but were so nice waiting til the truck arrived to load it (SIL was getting off work and rushing over). Even though it was after closing they loaded it and I never heard a harsh remark or saw a roll of eyes. Definitely will always see if I can buy from them as needed.

We love Elliott's. The staff there is always super friendly and helpful. It is a great hardware…read morestore with a broad selection of virtually everything you need. It is well organized, and things are easy to find. Prices are great too!

The entire team at this special neighborhood store are so warm, helpful and tend to go above &…read morebeyond to ensure customers walk away satisfied. Maura is a rock star.. love this place.

I ordered a couple of things online from this store for delivery. I got a call back 10 minutes…read morelater "You ordered something from Stihl. We have to get a signature for that, and our delivery service won't do it. If I drop it off at your house myself on my way home from work, will you be home?" Who does that sort of customer service anymore? AND he refused to let me tip him.

I recently went this store to shop and unfortunately the owner and/or manager would not match the…read moreprice That was on the Ace Hardware Website, insulted me and me by showing me his phone stating my Google search and item number which matched his exactly was incorrect I've learn via customer service that each store is individually owned and they can price what ever they want to. I went to the Ace in Richardson Texas where I received the most wonderful customer service and help AND the price of the product matched what was on the Ace Hardware website. Wow!!! Looks like it's just a matter of honesty and integrity. Thank you Ace in Richardson Texas for restoring my fate on good old fashion customer service.

So I'm looking for a part for a step van and no one can help me. Reliable Chevy sent me to…read moreFriendly Chevy. They sent me to Friendly Chevy Fleet Service. They sent me to Austin Hardware. I get to Austin Hardware: I walk in the office area and they send me to the warehouse area. As I walk in the door, I see signs that say, "No walk-ups." "If you don't have an order, please dial 8100 and talk to a salesperson and tell them you are at the Dallas warehouse." Of course, I called the number and got a "fast busy" and finally a guy came and said he was going to get a salesperson to help me. So Tom comes out and says, "can I help you?" I tell him, "I have a step van with a tilt hood and I need the buckle that holds down the hood." *Tom's looking at me as if he's not understanding me at all.* "It's a Chevy P30 with a tilt hood?" *Still looking at me as if I'm talking a foreign language.* me: "Okay, so it's a 1996...." Tom: "I don't know what you're talking about. What do you need?" I finally figure out that this place sells just the hardware. They don't know what the hardware goes on, so of course he doesn't know what buckle goes on which car, he just knows the buckles. Me: "I have a van that has a broken buckle, it's rubber and it looks kinda like these" *pointing to a picture on the wall. Tom: "hmm.. let me bring out the catalog and you can look at those." *off he goes* He comes back and starts flipping through.. Me: "Oh, I have a picture of the buckle..." *fumbling with my iphone* Tom: "Oh, that's a (such and such) series. Let me see if we have one." *off he goes again* comes back again "the nearest one is in Elkhart, Indiana. We can have it shipped down here but it will be a couple days. Me: "Can I have it shipped to me directly?" Tom: "Sure, I just need your address and a form of payment." *off he goes once more and comes back with a receipt and we're all done. The whole experience was difficult but mainly because I didn't know what to expect but luckily, I had a picture of the part I needed and Tom knew exactly what that part was. Thanks Austin Hardware!

My purchasing agent has been trying to contact Tom all day to get a simple answer about locks he…read moreordered. He was told they'd be here no later than 4/19. It's 4/23 and not only are the locks not here, but Tom has lost his ability to answer a phone, return a call, and the hardest task of all, reply to an email. Because Tom couldn't handle the difficult task of answering, we didn't have time to re-schedule our installers. Now all of our lockers are going to site to be installed without locks and we'll have to re-schedule our installers to make another trip to the jobsite to install the locks if they ever get here. If you like being lied to, ignored, and having costs added to your project, by all means shop here.