Manager followed up with us later, apologized for the mix up. It was nice to have someone follow…read moreup and work on improving the shopping experience here.

I toyed with a 4 or 5 here because in some ways Ace is a chain. The however, is that it's still…read morelocally owned. I've yet to walk in here for the past couple years they've been open and not been immediately helped and problem solved. Just now, I brought in a random nut I needed to ship a huge piece of gear across the country. First cat I found took me right to the solution. It's like that everytime. Huge store, all kinds of goodies and like my check in. Better than HD or Lowe's for what they do. Slainte

Prices seem to be a high And No veterans discount for…read moreveterans The folks working there are fine

Love talking to Mike. Soon as I walk in always ask what I'm looking for. Even if they are busy…read morestocking, employees will stop what they are doing to help me find and get the right part.

I went to look for a specific electronic lock gun floor safe and Asst Manager Loren helped me…read morelocate it. Once I decided to buy it, Loren got a dolly to bring it to the cashier, and even loaded it into my car. I appreciated his friendly attitude and willingness to help. It was my first visit to this location, and I'm definitely coming back ! Other HF in the area haven't been as friendly as this one. Loren made me feel like a valued customer, and that can't be beat!

I'll give em good scores on products/selection/price points, but their service gets 0 stars. You…read morecan never find anyone who is willing to help and getting checked out... don't get me started. Never in my life have I seen anything slower than the employees in this store. I feel like I'm trying to buy stamps at the Rowlett post office. It's horrid. Be prepared for a long customer experience.

This is the young lady who helped me try to locate a faucet after several others couldn't find…read more nor what to call the item! Where are the men when you need them, and Esmine can running with a solution! Located the faucet and the exact picture!Thanks Home Depot hiring mgr, as she is a true jewel! She needs a pay increase and her official name badge too!

Good selection of products. Decent prices, but the customer service is horrible. Good luck finding…read moresomeone who can help you. It's like the few employees that they do have are hiding in the back. I hate when I need help when shopping here. It's quite pathetic. When you do find someone, most, not all, are not knowledgeable about anything home improvement related. It's quite frustrating.

Shout out to Jonathan at Lowes in Rockwall!…read more He is the sweetest person! He helped my husband and I pick out new fans. BUT to take it one step further he helped us test out light bulbs! Who knew you could even do that. He was knowledgeable, friendly, and absolutely the best customer service ever. Completely made my night. If you go to Rockwall Lowes, go find Jonathan to help you shop! He is amazing!!!

If you think someone is going to help you load mulch, think again. Their employees both made eye…read morecontact and let me load it myself while they hid behind the stockpile.

condescending jerk behind the counter caused me to walk out and drive all the way across Dallas to…read morefind some customer service.

As a beginner welder, they were very helpful recommending tank size for home welding and other…read morequestions I had. Will definitely revisit soon.

Clean, knowledgeable and helpful people working there. Great variety of equipment at a fair price.read more

Very clean well-stocked store! The sockets are actually my in order unlike the big box stores…read more Their brand of products is very nice. Every time I go I can walk around for hours looking at everything! It's one of my favorite stores! Staff is also very very helpful and will go out of their way to help you find something.

I love coming to this location to check out the garden center. Their plants are always well cared…read morefor. They have helpful staff who are willing to answer questions when needed. You can always find a good value especially when they combine plants. They give you a good idea of flowers that work well together.

This Home Depot has me smiling!! The returns process was very easy for some extras that I purchased…read morea few weeks ago, and sometimes you got a judge a store by how friendly they are when you're returning something. And this one totally is excellent. I also shop here, and it's clean while organized, and people are willing to help you find what you need. They have lots to choose from, and I feel like Home Depot is one of the best value places to buy things. I want to give a big shout out to Monica, who literally made my day so much brighter. I was talking about how much I really enjoyed the Wicked movie, and all of a sudden the team started singing, "Popular, you're gonna be popular!". I came in for some home supplies, and came out feeling very welcome!!!!! Thanks Home Depot !!

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!