This is the young lady who helped me try to locate a faucet after several others couldn't find nor what to call the item! Where are the men when you need them, and Esmine can running with a solution! Located the faucet and the exact picture!Thanks Home Depot hiring mgr, as she is a true jewel! She needs a pay increase and her official name badge too! read more

Good selection of products. Decent prices, but the customer service is horrible. Good luck finding someone who can help you. It's like the few employees that they do have are hiding in the back. I hate when I need help when shopping here. It's quite pathetic. When you do find someone, most, not all, are not knowledgeable about anything home improvement related. It's quite frustrating. read more

Staff was nice. Items were overpriced. Overall, this branch itself was decent. Returning was a hassle.

I just wanted to leave a quick review about one of your workers Justin. He was FANTASTIC! He was so kind to me when he was getting orders together and helping me find what I needed! Justin mentioned he is also in college and working! He is juggling school and work!? With such a great attitude and passion for his work! WOW! Just WOW! What a great kid! Need more hard workers like him! I will always go to this Home Depot as long as Justin is there working!! read more

This place has wonderful customer service. We came here looking for something to kill the mosquitoes for a backyard BBQ. The employee walked us to the section of the store with the insect repellents and explained each one to us. He did not have to take time to do this for us but he did. The only reason this place is not receiving 5 stars because the checkout line is a jumbled mess. read more

This is my referred contractor being arrested after calling the cops because he was so high he was talking to trees and acting unpredictably after the other two left him. I called Home Depot about this and the seemed not to care that multiple felony warrants and drug addicts is who they referred to me. Even the cops were joking about how these are Home Depot referred contractors. It took them 3 days, they used interior wiring outside and tried to fix damaged wires with twisting and electrical tape. Now I have to fix everything, out the money already spent for them, embarrassed due to all the neighbors witnessing this show for 3 days. Seems like Home Depot only cares about the contractor and not the end user. I'd go elsewhere and definitely not use their pro referral system. read more

The Home Depot - This is my "pro referred" contractor from Home Depot getting arrested for multiple felony warrants and being high on heroine. - Hardware Stores Near Me - Rowlett, Texas

Dulce at the customer service desk was very nice! She helped me return an item and find the correct thing I was looking for. Thank you Dulce!!! read more

I've always been a home depot fan but the management here makes this place even more awesome! read more

The Home Depot - Hardware Stores Near Me - Rowlett, Texas

Upon checking out my one item had no price and the customer service lady up front just picked up the item and took it without offering to help me with a price and then told me I would have to go get another one and she couldn't help me . I explained to her that was the one item I had came for . She just seemed not to care . I had to check out and then walk back to the other side of the store to get what I came for and check out again . Come on Rowlett Home Depot let's improve customer service . read more

I went to home Depot, and I'm female and someone actually looked me in the eye, and someone actually said can I help you. When I go to home improvement stores I'll be come invisible somehow my superpower wore off, they actually saw me. Going to Lowe's has taught me you need to bring your own man but I felt like a celebrity, I heard excuse me Miss can I help you I'm like do they think I'm somebody else or what. I'm so thankful home Depot you did a great job of acknowledging me and making me feel like I guess I'm not a ghost when I walk through those doors. Thank you home Depot rowlett you did a great job. read more

I asked one of the workers where the lightbulbs were. He just looked at me and said "We Bleed Orange" then walked away.

These people have the worst customer service. Came in looking for something specific and spent about 5 minutes looking for it on my own. Meanwhile, I spot a group of workers all standing around as if they were deciding on were to go to lunch. None of them acknowledged me or asked if I needed help looking for something (that just ticked me way off) and I'm pretty sure I looked lost...All the while ANOTHER worker who was walking behind also didn't acknowledge me; I finally turned around and ask where to find the product. Not the most pleasant experience concerning customer service and at least the person working the self-check out said hello to everyone ready to check out. With that being said I'll probably keep driving to the Garland location near Firewheel because at least they acknowledge their customers whether the customers need help or not. read more

I want to give a BIG Thank you to Ms. Christy and Mr. Ty. Lets start off with Ms. Christy. The entrance i came into i must of overlooked where the flat beds were located at. I stopped at her register to ask her where they were. She not only showed me but asked me to wait snd went and got one herself for me. Then she showed me where the wire shelves were at. Since it was right after Christmad they were rearranging things back to normal so it was a little hectic. Her amazing attitude and lovely spirit and smile through the mask she was wearing you could see. Her willing to HELP. Now to TY, I was standing at the key area looking at keys and walks by and asks how can i help you. He was so polite and sweet. Helpful and kind to make all 8 keys for me. Conversation about his travels and love for 49ers(sad) and not the Cowboys..lol. All while he is diligently making my keys. Far too many young generations have forgotten what it means for customer service. Christy and Ty have restored my hope in what customer service is suppose to be. I pray that God continues to bless them. Let the light continue to shine through them to others. Thank you! read more

Had to return some plants I purchased the other day and they were really cool about it (I guess cuz I had my receipt). This place Is conveniently located right off the highway and they have a great selection of plants in their nursery section. I would support this place because they help out local nonprofit organizations with discounted materials for build projects. read more

The ladies at the pro desk are so awesome they always come threw. They go far and beyond they're paid duties in my opinion. In my opinion this is the best service by any Homedepot in the Dfw metroplex! And for this reason I'll continue to spend my money at this location!! read more

The lady up at the customer desk is rude? Helena she need s to retire. We was told to go up to pick up our washer an drier at will call. We told her that we was here for the stuff we purchased an it was in will call. She said it's NOT will call. I said it's what we was told an she said not an you don't have to yell. I told her you want me to yell I sure will. I went out side before I told her off. My wife said the whole time she stood up there an complained the whole tim wit yelled at her. She is very rude. I give the store a 5 an her a 1 read more

TERRIBLE customer service, employees are uptight and rude for no reason. Definitely not coming back to this location again.

Great experience! The associate in appliances, Cash, was so helpful and kind. He deserves a raise! 5 stars for sure!

I needed the bottom pan of a cage tiled, and I thought I wanted ceramic tiles. This awesome associate dan (or david) in the flooring department, showed my the vinyl tiles and told me how these would be more flexible with movement and I wouldn't have to worry about breaking tiles, he was going to teach me on how to install them properly, but after seeing the apprehension on my face. He cut and installed them for me too. The customer service was exemplary, and I will always return to this store for any home improvement needs. read more

When you walk up to a register that has a light on that's an indication the register is open so when the cashier is steadily typing away not even acknowledging that you're there with I'll be right with you I think it's a training issue so I really think you should look into this Sunday returns checkout line around 12 noon you figure it out with dark hair and glasses read more

Horrible service at the Rowlett, TX location. I was looking for an industrial floor fan. There were 2 that looked identical but were $45 and $70 dollars. I asked for assistance and when someone finally came to help me, she didn't know so se went and got another sales associate to help me. They did not know what the difference was in the fans. Both boxes were already opened so I asked if we could just plug them in to see the difference and I was told no. I said I didn't want to pay $30 more for a fan if it was the same and that I would go to Lowes and the sales people said "Ok, bye". I will not waste my time going to this Home Depot again. read more

Strike two against this location and it's DIY Workshops......they don't exist as offered. Workshops at the Rowlett Texas location are the most disorganized we've experienced at any Home Depot. For the second time NOW we've driven to the Rowlett TX location near me to participate in the DIY workshops BOLDLY listed on both the location website AND entrance to the store. Each time the Staff scrambles to find out WHERE in the store the workshop is being held. This time not even the STORE MANAGER new....he didn't know and ASKED ME "whats the name of the workshop ?"  The cashiers didn't know, service desk didn't know and the one guy in the MANAGER thought would know WAS GONE TO LUNCH......REALLY ! Stop wasting our time and gas Rowlett Home Depot.  If you can't organize the workshops properly then stop offering them. read more

Very friendly staff, helped us right away. We were shipping for a few final house painting materials and we were greeted promptly and assisted! Definitely a great Home Depot to shop in! read more

I went to Home Depot looking for an item that showed in-stock online. I got to the store and the associates looked but couldn't find the item. Eventually they said that I would have to go to another store to get it because they did not have the item (even though the website said they had 9 in-stock). I wish Home Depot had offered a discount or something for the trouble of having to drive to another store. I went to another Home Depot to get what I needed but that was additional time and gas money spent all because Home Depot's website didn't reflect what's really in store. read more

On Tuesday, August 16th, delivery associates with Daryl Flood delivered a dishwasher I purchased through Home Depot. Upon leaving my house, my Dewalt impact driver was taken from my counter-top. Initially, it was claimed as an accident because they use similar tools to mine. My impact driver had my initials written on the front top part of the tool approximately 1 inch in size, in black permanent marker. After several days of communication with the driver of the crew, he returned my impact driver that he received from another associate with my initials being mostly removed along with the serial number label partially removed. My original battery, also containing my initials marked on it, was not returned. I was given a similar battery that has obvious wear and tear markings. This no longer made the taking of my property an accident. Once one of the associates tried to remove my initials, it became theft. I have been in contact with a supervisor to try to replace the battery with a new one since my battery was not returned to me. The best answer given to me was there is no evidence of it being taken, kept, or defaced by any delivery associate. The supervisor said since my drill and a battery was returned to me, he could do nothing more than talk to his employee to ensure something similar does not happen in the future. I will very likely not be purchasing another appliance through Home Depot since they contract out to companies with thieves for employees. read more

Love this place! They have great customer service and their department people know what's up! Always giving great advice and never pushy with trying to sell the most expensive product. Only the right product. Go check them out if live in this area! read more

first time to visit this location. Everyone was very friendly, from the time I entered. But David in the paint department was just the best , great personality and friendly. I felt like I made a new friend. And Gabriel was offering home heat installations he was fabulous .This is official the home depot store i will be coming to from now on. :) read more

Yesterday, June 19th, 2018 my husband and I went to Rowlett Home Depot to find out why we were not notified by phone by the person who was supposed to come measure our house for venetian blinds. When we arrived and went to the back of the store we discovered that due to employee call ins that day we would have to wait for someone to help us. We patiently waited and the person that came and went out of his way to assist us without once uttering a complaint was Gary. It turned out to be a lengthy and involved problem but Gary remained devoted to solving our problem. He stayed with us until we checked out at customer service. I will always look for Gary if I need anything at Rowlett HD. He is the best! read more

Great employees. I am renovating a house near this store and the staff is very helpful,friendly and knowledgeable.

While at Home Depot in Rowlett today, my son and I were shopping for a lawn mower. The chosen model was in a box on the upper rack which would require a lift to get it down. An employee came over (Lew), and after a couple minutes of standing there asking multiple times "which one?", there was the discussion of which lift would better serve the purpose. This person walked away and we never saw him again. Minutes later another guy and a very slim younger guy stood at the end of the aisle and the older guy was was telling the younger one that there's someone that needed a lawn mower brought down, I heard them and waved at them and said that was us. The older man nodded at me then proceeded to tell the younger guy that he didn't want to do it, and both walked away. After 1 minute or 2 more, so we left that store and shopped at another HD in Garland. It would not surprise me to see the Rowlett store close down if that's how they treat customers!! read more

Worst home depot store. The customer service is so bad. Rude and Mean people

I have shopped at Home Depot in the Dallas/Richardson, TX area for many years. I recently moved to Rockwall, TX and shop the local HD most of the time (and they are helpful most of the time), however, in completing the many projects in my new home, on occasion, I have been in the Rowlett area and stop at that HD. They have ALWAYS been attentive, helpful and have NEVER failed to help me. They always go above normal service to 110%. I only wish they weren't 15 miles from my home as I would shop there always. read more

The garden area employees are always helpful with my many garden and patio questions. After we checked out, some of the guys even came and help my husband and I load up his truck with all my purchases without anyone asking. read more

the folks here will keep looking for you until they find what you need... this has happened on more than once in my many visits there... they offer suggestions without making coming across arrogant... next time I am in... and an individual goes out of their way... I will post their name so they will get the recognition they deserve... the self checkout people are always on the ball as well...gotta remember... these folks don't get paid a whole lot of money... but they always seem to have a great spirit about them... read more

On November last year I went to this Home Depot store to get a refrigerator and stove I want to have them before Christmas but the appliances I like weren't in the store (on stock) therefore the store had to order them. At first they told me that they will arrive at my house on December the 26th it was fine with me, but before the 26th they called a member of my family and told that they were calling me and my husband (they didn't) to let us know that the appliances will arrive on March 2017, but when they told us I already made the 1st payment (without having the appliances) I went to the store to talk to the manager about it. When I went to the register to asked for the manager a cashier gave me an attitude and told me to wait I did wait. Then, the cashier sent me with somebody else (the appliances sellers) I spoke to a very nice lady and explained her what was happening I told her that I wanted to cancel the order because I couldn't wait 3 more months I also told her that I had already paid the first payment she help me through the whole process, when I asked her about getting my payment back she told me that I had to call the credit people and I did, they sent me a check with the same amount as my payment, this lady was so helpful, but I did not like the idea of Home Depot about getting my appliances to late I wish they can do better next time and call me not somebody else and talk to their employees about being nice to customers. read more