Need to drain water from my new Hot Tub and call for instructions and product to use which was the…read moreHot Tub System Flush and instructions to remove head rest and filter run motor on high for half hour.. then drain wipe clean replace with clean filter and balance water... Eaze Pezy

This company use to be wonderful but has gone downhill. I went online and filled out a service…read morerequest and never received a response. A few days later I called and nobody answered. I called the following day and again nobody answered so I left a message for them to call back and guess what. No return call. I called again and finally spoke with someone that informed me it would be $199.00 to come out to my home. Once they got here they would give me a quote. The $199 doesn't get deducted it's what they charge just to come to your home.I purchased my Hot Springs hot tub 20+ years ago and have never been charged for them to come out to my house. Something has changed at this place. They use to be a Hot Springs dealer only but appears no longer. If you purchase anything from them beware of these fees they started charging.

9-16-25 I DON'T recommend this pool supply store. the lady…read morethat runs this location is extremely rude and unprofessional. I called because the motor-pump quit working. She claimed it's not under warranty. Even though I tried getting simple information. She screamed and yelled at me and then hung up on me. This store doesn't even deserve 1 star.

Horrible customer service. Female from up north with a thick accent maybe Boston or New York with a…read morenasty attitude walked in. She rolled her eyes at me asked us for a telephone number. It was already on the bottles which every store we've ever gone and just scans it and it pulls it right up. She was talking to me like I owed her for pain and suffering in her life. Gave her the telephone number she grabbed both of the bottles and again with a nasty tone why the heck are these warm. I immediately asked for the container back and said I would go to a different store again horrible piss poor Customer Service.

Great service. Best pool closing experience. Shawn is great to work with. Definitely will keep long…read moreterm contact.

Shawn and Andrew have been doing an outstanding job keeping our pool in top-top shape for about…read morethree years. The biweekly visits are just the right frequency. Their service costs are reasonable, and I am very appreciative that Samhain just came out to do leak detection. For $59.50 he located some skimmer leaks and sealed them. The seal seems to be doing the trick. The last pool leak company was very expensive - about $600, so I am beyond thrilled. Thank you Shawn and Andrew!

Special thanks to Ben for coming out to chat with us on short notice - Ben was professional,…read moreresponsive, and very honest. He was respectful of my time and showed up on time. I would highly recommend Ben for all of your pool and spa needs.

Out of all of the ones I called, Benjamin was able to fix the problem that others couldn't fix…read more This guy is honest about his work and worth the money. He did not let us down. I highly recommend his work.

Bobby is the only pool company we use. Every year he opens and closes our pool. This past summer we…read morehad our pool liner replaced and it fits like a glove! Thanks for everything you do Bobby! Highly recommend!

Best Quality price and awesome workmanship! Gave me everything at cost and troubleshooting my pool…read morefor Free saved me from filling my pool in th Bob!

We gave Phillip Terry (owner) our deposit of $1450 to get our 18x36 vinyl pool liner, he was very…read morenice, measured our pool with two other people and picked up the deposit the next day. He kept in touch with us, kept telling us that the liner just wasn't ready yet but as soon as it was he would be out there. He called and let me know that he got COVID and bronchitis, but he was still working and running his crew, and assured me that he would still make sure that our liner got done. That was the last time I talked to Mr. Terry. I was still receiving correspondence from his phone number. They were giving me "updates" on my liner, saying they haven't received it yet. Finally, I received an email from Teresa Terry (Phillip's wife) letting me know that Phillip had passed away. He was a very pleasant man and I showed my sympathy as best I could. Until a couple weeks had went by and I was asking to either be reimbursed or have our services rendered, showed my receipt of payment, and was informed by Mrs. Terry that "nobody ever measured our pool" and that there was no proof of payment. I was completely dumbfounded. I told her that I was going to have to make a police report, she said "go ahead, my name isn't on the company so I'm not liable." Please do not fall into the same trap I did. I thought I could trust this family with my business. I have a small child and don't have $1450 to throw away. If I could give 0 stars I absolutely would. Attached is a picture of the contract I signed which is proof of payment and that someone measured our pool.

we gave phillip, the owner, a the first installment check on Nov. 17, 2019 to have a pool…read moreinstalled. A vinyl pool installation should take about 8 weeks. It's been 5 1/2 months and it is only half finished. That is not the worst part....the pic below was taken on April 22, 2020, the day Phillip QUIT AND WALKED OFF THE JOB, leaving is with a big muddy mess. He had a MELTDOWN, and yelled and cussed in front of my neighbors young child because we questioned him why he is never here and what is taking so long. We caught his in MANY lies....So we can't believe a word he says. Now it is almost summer and not only do we not have a pool, but we have a HUGE MESS ON OUR HANDS. We have filed a lawsuit, but that doesn't help us now.

If your looking for an honest company, then you've found the right place. I asked them to quote me…read moreabout settling foundation. He told me that my cracks were not that bad and I can keep an eye out if they get worse, and he gave me the details on how to do that. He (great guy, cant remember his name) gave me a, just in case quote, and it was substantially lower than the other 3 I had. I'm grateful for the honesty, and when/if that time comes, they will be the first I call and the only person I will call for any future issues. Thank you

They did a fantastic job waterproofing our finished basement. On time and very reasonably priced…read more Completed in June 2017, no water issues since.

I love hardqre stores. I shall love them forever!!! The staff are very polite and help me whenever…read morei Need it. Prices are very good and overall a great store! Call me a glazer if you want, but cara the employee is amazing

I've lost count of how many times I came to this location only to find that the item I was looking…read morefor was not in stock, or it wasn't sold here. Sadly today, in the midst of fall with leaves everywhere, there wasn't a Home Depot paper bag (for my leaves) in sight! (at YOUR store) I was told to look in 2 locations, the 1st was an empty pallet, the 2nd there was none. I thought I was done when I waited in the paint line and was ignored. I'm not even upset. Your location has been going downhill for years, and yet I still came. Today, I'm done. nice knowing ya! You only got 2 stars today cause for the first time in YEARS, somebody asked me if they could help me find something.