Lusk built my pool in 2006. I can't complain about their professionalism during that building…read moreprocess. The pool and the apron have held up well. Great work! Even though I do most of my own maintenance, they have always been good to help test my water and help me keep the water balanced. At any rate, I believe they are the best in the business in our area.

I've been a Lusk customer for about 4 years, for new pool owner education, maintenance, annual…read moreopenings and closing, water testing. I'm sad to write this review. In December I asked them to schedule the install a salt water system...I didn't get other estimates bc I trusted Lusk and their service department. Strangely, it took me about 3 weeks to finalize a date (after I signed a contract) because Miranda, who handles this, never returned emails or voice messages, was available to take a call, or was in the office when I stopped by. I finally insisted on speaking with someone else, and scheduled the conversion for my pool opening date, which they recommended. Had it been another company I would have bailed based on lack of responsiveness. I called on the scheduled date to get an arrival window and was told the salt water was happening the next week, another communication issue. Bc the water level in my pool was low, they couldn't fully open pool that day but said they would do it when they converted the pool in one week. The next week, I called about 9:30am on the day of the conversion to inquire about arrival window and was told they weren't working that day due to potential rain...just another communication issue. I had to wait til they heard from Miranda for a reschedule date but requested they at least finish the opening quickly. One day later I was called and told they may be able to install salt generator at the end of the week, but I would need to give them a 50% deposit. I was extremely puzzled, especially considering I reached out many times, by email and phone, in December asking if there was anything they needed from me beyond the signed contract. I told them to forget the saltwater, just finish the opening (which I was charged for the first day, before it was completed). They did come out two days later to open and did a very subpar job. They never vacuumed the debris from my pool, just skimmed and swept it to the deep end. I spent about three days backwashing constantly bc of the debris. Had to run my pool bot about 4 times a day, emptying the basket after 30 minutes bc it was filled with debris...couldn't even climb the walls bc it was so full. After a little research I discovered Miranda is the new co-owner of Lusk, along with her husband. Maybe it's just taking them a minute to figure out how to run a business, and I do hope they figure it out bc this business used to be a gem. Until that happens, beware.

The owner who is also my technician has been doing this Pool for three weeks today he came and did…read morenothing and submitted a work order saying that he completed the job. He did not do anything no chlorine no tablets no brushing no vacuuming then he told me I can cancel the service if I want to. About an hour later, a person by the name of Chelsea, who claims to be over operations called me acting like a complete lunatic and ended the phone call with "that is why your is green" She also told me in the middle of the phone conversation that I can clean the pool myself. I am not sure that anyone wants to listen to someone act like they are unhinged in reference to customer service, but they are lacking severely in all departments.

Roberto started off doing fine. Then the week of the 4th of July our neighborhood pool started…read moreturning green. I contacted Roberto and he came out right away. After 4 weeks the pool was still green and the neighbors were complaining. Week 5 he came out and got the pool clear again. A week later the pool was green. I was told we should have been doing service twice a week. then i was told there is probably something wrong with the pump. It should not take 5 weeks to figure out what is wrong with the pool. That is when I told him we would find someone else to fix the situation. So they immediately invoiced me for 5 service calls and a chemical clean. I was asked if I was going to pay and I said I would have to run it by the board at our next meeting. At which point everything went south when some lady calls me yelling at me and telling me how horrible I am and how she hates HOAs and would not even let me speak. I never said I would not pay the bill. what I expected was a small business to try to make thing right and at least listen to their customers. I finally had to hang up on this person because she was so irrational and demeaning. I highly recommend you stay clear of this business,

We purchased a home with a Desjoyaux pool and we were having some trouble. Jeff and Kurt were very…read morehelpful and went over and beyond to help us resolve the issue permanently. We are very thankful!

I have the patience of Job sometimes and often times to my detriment. If anyone is contemplating…read moregetting a Desjoyaux Pool in TN, think twice. I was so excited two years ago and this is what my pool has looked like for most of the summer. To be very clear, my beef is with the manufacturer/US Distributors out of Atlanta GA. Their customer service is well below acceptable. In a conversation a few weeks ago, one of their staff members (Jeff) actually laughed when I told him I had a green pond in my backyard with frogs. It's not a laughing matter, period. My pump was sent back to them, at my expense, over a month and a half ago. My pool continued to grow its own little ecosystem. They have neither reached out to address the issue or my concerns. I have been forced to mitigate my damages and prevent further damage to the rest of the equipment, again at my expense. Pool ownership is expensive in its own right but is balanced by the enjoyment it brings. There has been absolutely nothing enjoyable about dealing with this company. To say that their customer service is horrible is an understatement.

Best pool service in Georgia! Excellent service every time. They're reliable, honest, and do…read morequality work. My pool always looks great, and any repairs are handled quickly and professionally. I highly recommend them to anyone needing pool maintenance or repairs!

Other pool companies were not able to get our pool clean and clear. They were able to get our pool…read moreclean and clear and have done a fantastic job keeping it in perfect condition! We highly recommend them!

The service is terrible. They are dishonest. More to follow but I've spent over two thousand…read moredollars to repair the damage and negligence from their work. It will cost me even more over time. They charged me to clean filters that needed replacing. They charged me for pump service on a pump that needed replacing. I switched to Pool Pals and all my problems were resolved. Do not do any business with Andy's Pool

I called Andy's for a minor repair and a salt cell clean. They immediately sent Kyle out to give…read moreme an estimate. 5 days after the estimator came out, I had to call the company to get the price - estimator hadn't called. The company had him get in touch me with the price which was reasonable, but he quickly added it would be 3 to 5 weeks out. It was April 27th, so no worries. I asked him to put us on the schedule and then for a quote to see if they did stain removal on vinyl liners. Again, no estimate, so I called the company and Kyle emailed back, we don't do that. I asked if we on the still on the schedule and he said yes for Thursday or Friday of the week of May 14th. We haven't heard or seen their people yet. Extremely frustrating company to deal with!

I rated it 1 because I have called and left messages twice in the last week and no one every call…read moreme back. I needed a company to come out to the pool due to having issues with vacuum sucking for a while and then it stops.

The guys are great! I have hired them for multiple times for my pool issues through the last few…read moreyears. They are always friendly, reliable, and always give me a very fair price on work done. I will continue to call them "my pool guys" when I need their help.

These guys are awesome! Good Pool companies are hard to come by and these guys do not disappoint…read more So many times this stuff is over my head, but they take the time to explain all things needed and equally important, what's not needed. Pricing is extremely fair and the work is top notch. They are my new pool company and I've passed their name to many friends who also have a pool.

We have a new pool and I called to speak to someone about their services. I left a message with…read moresomeone and was told to expect a call back. It never came. I called again, left a vm, and again... no return call. I guess they aren't looking for new business. Shame.

After receiving several pool renovation quotes, choosing Jose was easily the best decision I made…read more From the start, he stood out from the competition. While other companies seemed uninterested or slow to respond, Jose took the time to thoroughly assess my entire pool setup and offer knowledgeable recommendations to ensure everything would function at its best. Throughout the project, he was professional, responsive, communicative, and always left the work area clean. He kept me informed every step of the way and clearly takes pride in both his workmanship and customer service. What impressed me most was his honesty and integrity. Two weeks after the job was completed, Jose let me know I had overpaid and promptly refunded the difference. That level of honesty can be rare. The finished result exceeded my expectations. My pool & steps look brand new again, inviting, and ready to show off. If you're looking for someone who genuinely cares about the quality of his work, communicates well, and stands behind what he does, I highly recommend Jose. I would hire him again without hesitation.

Perfect, thank you! Good job good job. Good job... The liner looks great, no wrinkles, nice guys…read morevery polite! And I enjoyed eating pizza with them!