The project started off very good. They removed carpet in three areas and replaced it with…read morehardwood flooring that matched our existing flooring. They did a very good job on this. You can't tell what was the old flooring and the new flooring. They also did a great job on the stairs (removed carpet and replace with oak steps. During the project the team was very good to work with. Their team moved our heavy items onto the garage which was very nice of them to do so. We also liked the way the taped off a sanded part of the floor and put 6 staining we picked out so we could see how each looked on the floor. this was a great help in determining which stain we liked most. Junior and team were great to work with and did a few extra things which ended up looking great. The team was very personable and professional. However, there were three main issues we had after the job was done and we had an opportunity to look closer at the quality of the staining and followup: 1) They didn't tape the baseboard to prevent stain or final coating from getting on the baseboard. There were many spots on the baseboard that had stain on it. I tried to wipe the stain off but it was on to stay. We had planned to have the interior painted next year but had to move that schedule up to right after the flooring was done so the baseboard liked nice. The paining company (Colorado Painting) did an excellent job and the baseboard looks great now. If you use Gold Hardwood flooring insist they tape the baseboard before staining. 2) They do not do a good job with corners. We have 5 corners that look bad because they didn't do a good job sanding and staining them (there were a few spots which were not corners where the stain didn't take but the majority of issues were corners). I understand corners require manual sanding and staining which is time consuming but these spots are not a quality finished product. These spots were originally fine looking before this job and now they don't look like a professional did the work. If you have Gold do your floors make sure you check all the corners before final payment. 3) We were told we could have them come out (within reason of course) if we found any issues. We called on an issue we found (bad staining not in a corner but in front of the fireplace) and they come out and tried to fix it but they couldn't because they said the wood wouldn't take a stain (they manually sanded the spot and re-stained but it didn't improve). This was odd because that spot looked fine before the job so the wood took the stain when the builders put the hardwood floor in. As you can imagine, we had to have everything out of the area being worked on. As we started to put things back we noticed many corners that didn't look good. I sent Gold an email (with pictures) asking them to come back and see what could be done with them. I did get one reply saying a picture with a stain dot was done by the painters and I replied that the painters didn't use stain. I also got a reply saying I would contacted on Monday to set up a time. This is now Thursday and I haven't heard anything from him. At this point, we'll probably just live with what it is. Thankfully many of the spots aren't in a high traffic area so they aren't easily seen by others.

Junior and his team were incredible. truly the best contractors I have ever worked with. My…read morehardwood is stunning and perfect. Rodrigo was fast, sweet and communicated along the way. I can't recommend this team enough! they also worked in my tight schedule ! Im located in Castle Rock CO.

Amazing service. Great quality I would hire them over and over…read more Amazing service. Great quality I would hire them over and over.

5 stars across the board!! All City refinished our floors and did an amazing and beautiful job. We…read morewere going for a lighter color, so it was really important to do a great job at the edges. Our house cleaner (who has seen many floor refinishes over the years) said she has never seen a better job! Many friends had warned me I would have a big cleanup job to do after the sanding and refinishing, but thankfully there was no cleanup. I highly recommend you take advantage of the option to have the plastic hangup and cleanup as part of the job. The whole crew was wonderfully responsive and professional from the initial quote from Cliff, Leigh Ann's scheduling and answering my many questions, and my sanding and refinishing team led by James. And, they were less expensive than my other quote. Kudos to All City!

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

ok round two = i had the company come back to fix the things they needed to - modeling in the…read morekitchen - glue on the floor - well there was a spot on my baseboard that the paint had been removed - well instead of paint it they put cocking over the spot - how cheap - then they broke the leg on my dining room table when moving it and the crew manager told me it was my fault and i needed to deal with it. never again - i did email the owner with no reply. have a good day!

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.

Fabio of F&S Hardwood was fantastic. He came out to see my project on the same day as my inquiry…read moreand started the following day. My timeframe was short because I needed to move a few days later and was grateful to find somebody who could get the work done quickly. I added a second project, which was also promptly completed. Very happy with the results. Fabio put me at ease and was trustworthy too. I'd happily hire him again.

Grateful for such excellent and expedient service! I wish I had taken before photos of the repaired…read morearea. Looks good as new and totally seamless!

We have used Bryan and Floors Free twice now in the last year. We have LOVED the work and service…read moreand plan to use the company again for other projects. About a year ago we hired Floors Free to take out carpet and put in hardwood floors in two rooms to match existing hardwood in our kitchen. Bryan and team also refinished the existing kitchen hardwood and stained all three rooms to match. The process was unbelievably smooth and the quote was extremely reasonable. Communication was easy and the project was done in no time, before we even moved in. The floors are beautiful and we remark all the time how they totally transformed our house. Bryan's team matched the existing hardwood perfectly - we actually can't remember where it started and stopped. The work is just fantastic and we plan to call Bryan again when we re-do some other flooring throughout the house. Then most recently, Bryan and his team put in our kitchen backsplash (previously we had an adhesive "tile" until we were ready for real tile). After initially starting work with another more expensive company that we fired (dodged a bullet!), we remembered that Bryan's company did tiling. We were so happy we contacted him and wished we had sooner - quote came back next day and we were able to get work scheduled within two weeks! Bryan told us his tile pro was an artist and he truly was. The work was clean and took much less than two days. Bryan worked with the tile we had previously purchased, and we supplied tile adhesive and the grout - we loved that we bought them ourselves and were not up-charged for supplies. Thomas the tile pro was in and out - he was so friendly and obviously proud of his work. We wouldn't hesitate to contact Bryan again for more work. Reasonable prices, easy to get ahold, completely flexible - great all around. Floors Free has taken our house from bland to beautiful!

Floors Free is the best flooring team out there. Prompt. Quick. Hardworking. High-quality…read moreproduct/results. Goes the extra mile. On-schedule. Gives solid suggestions that they don't need to. Excellent communicators. Bryan and Kieth are simply ... OUTSTANDING!

They did a big jost for us 5 years ago. Hiring them again now to do the rest of the house!read more

I had them do an estimate for carpet after I had gotten one from one of the big carpet chain…read morestores. The owner, Mick, did a much better job of explaining everything about carpet. He even got on the floor and checked to see if my doors would clear the carpet that I was interested in. His bid was almost half of the chain store and saved me a few thousand dollars. And his installers did a great job, really happy with it

Very diligent and disabled into the customers need. While they did not win the bid at my rental I…read morewould definitely use them in a heartbeat at my primary home.

We purchased our home from the previous owners, who had these floors installed by Simply Floors…read moreabout five years ago. Unfortunately, they are already falling apart throughout the house. Whether it's due to poor installation, poor-quality materials, or both, the flooring has not held up as it should for such a significant investment. Given the amount the previous owners paid, this level of durability is extremely disappointing. We now have to replace the floors much sooner than anyone should reasonably expect. We will be using a company that stands behind its workmanship and products with a warranty and quality that extends well beyond five years. Based on the condition of these floors after only five years, I would not recommend Simply Floors. A few photos below but it's all over the main floor you can tell they were not installed properly as they are all popping up. And yes I know the warranty was not transferable I just wanted to post so others know the quality to expect before making such a large investment!