From the very first design sketch to the final splash, this experience was nothing short of EXCEPTIONAL! A huge thank you to Steve, whose creativity and vision brought our dream pool to life and even under budget! Amber kept everything running smoothly with clear, consistent weekly communications every step of the way and never missed a beat being able to answer questions and respond to emails no matter what day or time. Gary managed the project with professionalism and precision, ensuring everything stayed on track and visited the site daily. And Sean made the entire process seamless, tying everything together behind the scenes and also helping to guide the contractors each step of the way. It's rare to find a team that delivers not just quality work, but genuine care and dedication from beginning to end. We couldn't be happier with the result and the journey it took to get here. Thank you to the entire crew to helping our first-time pool building experience one to cherish and remember and finishing up the project over a month earlier than projected!!! Our Labradors, Latte and Mocha, are enjoying their "Sploosh" and we are now able to enjoy our BEAUTIFUL backyard as if we are indeed at a resort! Our custom designed turtles and light show are an added bonus to enhance the nightly moods. So very glad and blessed to have found such a family-owned company to work with! Thank you from the bottom of our hearts for such a GREAT experience and for making us feel like family as each member of your team truly resounds the Ohana experience from start to finish! read more

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Where do I even begin with this company. From the moment I put down my deposit, I felt like I was dealing with children. At that point I was locked in and couldn't switch companies, which made the experience even more frustrating. It's honestly shocking that these individuals consider themselves professionals. Steve misrepresented what they could deliver and seemed to have little understanding of their own capabilities. Kim became extremely difficult to work with once I called out their inconsistencies, responding in a petty and unprofessional manner. And then there's Brad, the "COO," who presents himself as polished but ultimately comes across as completely unqualified and out of his depth. The only person who demonstrated any level of professionalism was Gary. To highlight just a few issues: the pool equipment broke during installation and instead of properly replacing it, they patched it. They caused an electrical issue in my home and denied responsibility, even though everything was functioning perfectly before their subcontractors worked on it. Their lack of understanding of inspection requirements ended up costing me an additional $3,000 out of pocket. I understand that problems can happen on any project. What made this experience so frustrating was their refusal to take accountability. Instead of addressing mistakes, they argued constantly and responded with childish, petty behavior. They will promise aggressive timelines during the sales process, but those promises are not reliable. Even setting that aside, dealing with such an unprofessional team simply isn't worth the headache. After the project was completed, my landscaper noticed moisture near the pool. Upon digging, we found water actively leaking underground. When Sebastian came out, he immediately denied responsibility and blamed the landscapers--even though I have camera footage clearly showing the landscapers had not even begun work when the leak was discovered. And even beyond the issues, the final product itself is unacceptable. After spending tens of thousands of dollars, the workmanship--especially the concrete--is sloppy and poorly executed. Overall, this experience was extremely disappointing and far below what should be expected from a professional company. read more

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From start to finish our pool build went smoothly and on time. Very professional team from design to finish . They were very easy to work with. We had Desert Soul do a complete yard design to our plan. Great quality at a fair price point. read more

Desert Soul is a great company, they are very responsible and they deliver what they promise. Since our first meeting with Laione, followed by Kim keeping us updated on everything and Gary with the construction team you can't find any other company better than them. They are very fast with all the process from getting permits to delivering the finish project. I took about 6 weeks to finish everything even though there were some rainy days that delay the completion of the project. I recommend them 100% read more

We had an appointment scheduled for them to come out to our house, and it was on the books for several weeks before they canceled our appointment because we are no longer in an area they service. We weren't a big project for them, so I think they dropped us because they are having some success and can afford to turn down the small jobs. read more

Desert Soul is simply one of the best companies I've the honor to worked with! They deliver what they promise and that is an anomaly in today's world. The entire team is professional, experienced and passionate about their business. From design, scheduling, construction team and service, they are an amazing group of people. Thank you for creating my dream pool Desert Soul..cheers! read more

Desert Soul was incredible. I will try to keep it short and sweet. When we moved into the neighborhood a few neighbors threw out a couple different company names, one being Desert Soul. Other neighbors said not to use the other companies since they took so long. (close to a year) Desert Soul had a reputation for being fast. One neighbor said, only 2 months. Not that we were in a rush or anything, but I did think it would be nice to be swimming sooner than later. So, I gave them a call. We got on the schedule for a consultation within 2 weeks of my first call. Laione came out on time for the appointment. Great guy seemed smart and trustworthy. I told him what I wanted and a week later we go into the office for the full consultation with CAD drawings and mockups. Ill post them to this review as well. We were blown away. And my favorite thing was, I gave him my budget and he stayed exactly under it. I was definitely expecting for him to try and sell me on a ton of other things but he didn't. And when my wife wanted to save some more money off of the budget, he quickly and easily RE- DESIGNED to meet our needs. He recalculated easy and wasn't pushy about any decisions we were making on the spot. Once we agreed on a price, and shook hands, we were off to the races. Literally. We received our "clear to start" from our association on a Thursday afternoon. We let Desert Soul know and they immediately had us on the schedule for Monday morning. They seemed ready to go. My wife and I had never built a pool before, so our expectations were literally zero. But it seemed like they were eager to get going so we were thrilled. On August 14, DAY 1 of Construction. The hole was completely dug. From then on, EVERY SINGLE DAY there was someone on site working with a team of guys absolutely grinding. It was awesome coming home every day after work and seeing something new. Progress was made with each new day. It was truly incredible. We have been bragging about how good this company has been throughout the entire process. and 4 weeks later we have a pool. The pool as filled with water after the 4th week and the hardscape and turf was completed around the 5th week. One thing I hope is that this review doesn't lead anyone to create unrealistic expectations as far as a timeline goes. But I will say, If it takes longer for any future jobs, it is NOT because they aren't on top of thing. Whatever the reason is, I would believe them 10000 percent. The schedule they laid out was accurate from the beginning. The response time anytime I emailed them with questions was usually same day. I cannot stress this enough how good they were. The reviews are 100% true and I trust that any issues that may come up in the future will be addressed the same way. I didn't mention the quality but just look at the pictures. These boys did a damn good job! read more

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We knew we wanted a pool and also knew we had to do our due diligence to select the right company. After doing our research, looking at reviews and seeing many recommendations for Desert Soul, we knew this was the right pool builder for us. From the first call to schedule our initial meeting, which was about 4 weeks out, communication was professional, clear and concise. We met with Brad to go over everything and he was very knowledgeable, professional and friendly. We put a deposit down on July 22, excavation started September 24 and our pool was filled November 11. We're still in shock it all was completed so quickly!! Throughout the entire process we received weekly updates, then daily communication as the project was wrapping up. Our project manager, Gary, was always very friendly, professional, thorough, patient and took his time to answer all our questions as were first time pool owners. Drew with Nexus Pool Care came out once our pool was filled to set-up our pool equipment and explained everything in detail. With everything during Covid being on back order, delayed or no longer available; Desert Soul was prepared and finished our project ahead of schedule. We had to make one minor modification because of inventory not being available, but we're happy with the substitution. With hearing so many nightmare stories about other pool builders; we'd HIGHLY RECOMMEND Desert Soul!! We're EXTREMELY satisfied clients!!! read more

Desert Soul Pools - Pool & Hot Tub Service Near Me - Gilbert, Arizona

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After obsessive searching and extensive investigating- our family decided to work with Desert Soul Landesign to help us build an amazing new backyard. We worked with Laione to measure and design the pool, features, hardscape and landscape. He was easy to work with, had great communication and was flexible with his time. He designed the perfect "tropical" backyrd that we were hoping for! Our overall up-front experience with Desert Soul was fantastic- all questions were answered promptly and we they prepared us well for the build once we signed the contract. There were no surprises. Once the build began things got really exciting. We love that Desert Soul (DS) works with the same crews as it makes things easier to keep expectations in check. This means solid schedule and quality work each build. DS also has a quality control rep (hi Preston) who checks in regularly to ensure the build is moving along at the proper pace and with high quality of work. We felt the crew that built our waterfall feature was amazing- the level of detail they put into crafting a real-rock waterfall was fun to watch. I feel the price was very fair. We got a lot of bang for our dollar. High-end travertine stone, top tier pump/filter system, great plastering, and high end turf. It really made our decision easy. We were told early on that the average build takes around 4-6 weeks depoending on the size and compolexity of the job. Our pool and backyard design was right on the middle of that scale and our total build took about 8 weeks to finish. I will say that the extreme heat and excessive heat warning caused some understandable slow down through the project. I mean, we had average high temps well over 110 every single day. It said a lot to see these workers in this heat for 8+ hours per day getting things done. The final work was amazing- our family is so happy with the end result. It's beautiful- exactly what we wanted! We're so excited to use all of the space- from the outdoor social spaces for cooking and eating to the pool to the patio. The landscapers did an awesome job and we love all of the design features selected. Owner Gary was on-site many times and was always happy to have a conversation and check in. A genuinely good guy. His wife Michelle is the company's "glue" keeping all of the scheduling on point. We received regular emails from Michelle letting us know exactly what to expect each week, keeping any stress levels way down. Anytime we felt there was an "issue" with something it was easy to contact DS and get immediate attention. The issues were nominal but the point is that the DS team is always there to help address concerns and questions along the way. From the beginning excavation dig to the "pool school" ending, it was a seamless, low stress process. We were even given all the supllies to get us started- chemicals, pole with net and brush, etc. Just anice touch to end the process. Site was left super clean!!! Can't wait to show off the pool to friends and family! Thanks to the team at Desert Sould Landesign for making our first pool build experience an amazing one! We can't recommend enough! read more

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Desert Soul was incredible. I will try to keep it short and sweet. When we moved into the neighborhood a few neighbors threw out a couple different company names, one being Desert Soul. Other neighbors said not to use the other companies since they took so long. (close to a year) Desert Soul had a reputation for being fast. One neighbor said, only 2 months. Not that we were in a rush or anything, but I did think it would be nice to be swimming sooner than later. So, I gave them a call. We got on the schedule for a consultation within 2 weeks of my first call. Laione came out on time for the appointment. Great guy seemed smart and trustworthy. I told him what I wanted and a week later we go into the office for the full consultation with CAD drawings and mockups. Ill post them to this review as well. We were blown away. And my favorite thing was, I gave him my budget and he stayed exactly under it. I was definitely expecting for him to try and sell me on a ton of other things but he didn't. And when my wife wanted to save some more money off of the budget, he quickly and easily RE- DESIGNED to meet our needs. He recalculated easy and wasn't pushy about any decisions we were making on the spot. Once we agreed on a price, and shook hands, we were off to the races. Literally. We received our "clear to start" from our association on a Thursday afternoon. We let Desert Soul know and they immediately had us on the schedule for Monday morning. They seemed ready to go. My wife and I had never built a pool before, so our expectations were literally zero. But it seemed like they were eager to get going so we were thrilled. On August 14, DAY 1 of Construction. The hole was completely dug. From then on, EVERY SINGLE DAY there was someone on site working with a team of guys absolutely grinding. It was awesome coming home every day after work and seeing something new. Progress was made with each new day. It was truly incredible. We have been bragging about how good this company has been throughout the entire process. and 4 weeks later we have a pool. The pool as filled with water after the 4th week and the hardscape and turf was completed around the 5th week. One thing I hope is that this review doesn't lead anyone to create unrealistic expectations as far as a timeline goes. But I will say, If it takes longer for any future jobs, it is NOT because they aren't on top of thing. Whatever the reason is, I would believe them 10000 percent. The schedule they laid out was accurate from the beginning. The response time anytime I emailed them with questions was usually same day. I cannot stress this enough how good they were. The reviews are 100% true and I trust that any issues that may come up in the future will be addressed the same way. I didn't mention the quality but just look at the pictures. These boys did a damn good job! read more

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My pool was done in 5 weeks from dig to fill. Amazing! This company has it all together. Professional, courteous & they keep you informed. Highly recommend. read more

The entire team at Desert Soul is fantastic from start to finish! This was our first pool/spa build and they made the experience great and easy! Now it feels like a tropical Oasis in our backyard and we love how everything turned out. If we ever move to another house and do another pool build we will go right back to Desert Soul again! Thank you Desert Soul for doing such an amazing job! read more

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If you are building a pool, use DESERT SOUL. I cant say enough about everything from design to prep work to build out. When they say they will be there, they will be there. Built my pool in 5 weeks, everyone said it couldn't be done but they did it and flawlessly I might add!!! Thank you Desert Soul read more

Well we could not be more happy choosing this family run business. Gary a veteran made sure all the crews were doing everything to his standards. If there was any problems Gary would fix it or redo it to make it right. Michelle coordinates all the scheduling and would contact you every week with what to expect. Laione started the process with the design and layouts. We had just moved here and there are a lot of pool companies out there and all have this and that. But at the end of the day Gary and his team ended up doing the the pool, decking, rock, travertine and turf. It was nice to have one contractor baby sit the whole project. Highly recommend this company. read more

Desert Soul Pools - Pool & Hot Tub Service Near Me - Gilbert, Arizona

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Emailed them about interest in a pool quote and then received this email below. Completely wasted my time when they advertise clearly, they build pools in Mesa. Then they express concerns over a permit requirement in Maricopa County. If you find a builder concerned about a building permit it says a lot about their quality and warranty. Thank you for your interest in Desert Soul Landesign, LLC. After reviewing your address, we are no longer building in your area. We stopped building in areas that require a Maricopa County Permit. We wish you the best of luck with your new pool! Have a wonderful day! read more

Very frustrated with this company. They just finished my pool, and they cracked the concrete under my AC unit and also my driveway. I emailed the company and they told me that they will not fix it and it's what to be expected. They also left a 7in gap between the pavers and my patio and said i was not offered a drain because they are very expensive and no one gets them and i should just put gravel there. I also felt as though this company took no accountability for these issues and it was always told it was "in the contract." I would have recommended them but in the end it was not a good experience. read more

I had a pool built with this company and they finished ahead of schedule. I was dreading the process of finding a company to do the job because of the sales pressure. However when the company rep Laione came out he was so laid back and very informative. He designed my pool and The process was laid out thoroughly verbally and in writing. I never had to guess what was happening or going on in my yard. If I had a question during the build , Gary the company owner/Forman was always available. It was an excellent experience. The pool is beautiful and everything I wanted and more. I even received a very nice card thanking me for my business from Michelle, Gary's wife. This company is a Class Act. read more

Desert Soul Landesign completed our pool and landscaping in exactly 5 weeks. We had never owned a pool and were a little nervous about choosing a company to put it in. After reading online recommendations and checking with friends for their experiences, we chose Desert Soul. The owner, Gary was on site every day to make sure everything was going well. He always answered my texts and kept us informed on progress. Michelle sent weekly scheduling updates. We have used many misc. contractors and this was our best experience by far. We highly recommend them to do your pool and landscaping project. Betty and John read more