The girl was very kind and took the time to show us the place and help us very well she did a great…read morejob thank you so much

Very rude staff They don't even greet you when you come in…read moreThey're constantly rolling their eyes and have rude remarks, I tried to make conversation and they were not enthused, please do not rent here

This is by far the best Derrel's mini storage in kern county. Barbara and Dean go above and beyond…read morewith their customers they're very helpful very knowledgeable very willing to help. We really appreciate those two they probably are the best team that we have ever seen and we've been to. We've been to many different Darrel's in town because of the locations that we've lived at and needed storage. They do go above and beyond for their customers and we really appreciate them. The friendliness is awesome. I love going in there and chitchatting with Barbara. She's very friendly waves through the window. I just really think they are the neatest people.

this branch is awesome , Barbara was very helpful with everything that we need , I would definitely…read morerecommend this place to friends/family who needs storage.

During the 55 years that I've lived in Bakersfield I rented numerous storage units. Most were good…read moreand served my purpose well. I have had personal items stored here for nearly three year. As we parted with lots of things (junk) we downsized the unit. Throughout the time the staff has not only been excellent at their job but have been pleasant and personable! Further, the complex is exceptionally clean and seemingly maintained, a feature not always addressed. Five stars and ...

Just checked in. Located in a good part of town, looks safe. The office and units look clean so farread more

Great place to do business! Sophia is so very friendly and helpful! Awesome customer service!…read more The place is clean with wide lanes to drive so no squeezing into anywhere. Seems very secure. Would highly recommend this company for your storage needs.

This location has dropped from a 5 star to a 1 in only a few months. The MANAGER ANTONIO has shown…read moreto be a canceress induvial for the co company. Showing poor management, and customer skills along with the appearance of a lazy induvial as the property is falling apart from lack of maint. Here is a few key issues about my concerns., 1. Facility Maintenance of lights, trash etc, not being addressed. 2. Increase in possible illegal activity with no management supervision. 3. Appreciation and credits not being offered to tenants for referrals,. 4. Belittling of customers and a sense of retaliation, I'm scared to refer to anyone else going forward 5. Improper and possibly unlawful rate increases. 6. Unlawful locking of units demanding payment at 3 days past due. 7. Being banned from facility using the "To take order" section from contract. which is a long reach to be able to justify their wrong actions over personally feelings.

I never thought I'd need a storage unit. But after a few years planning events and parties you…read moreaccumulate a vast amount of stuff. Eventually my three car garage went from housing two cars, to one car, and then no cars. It was time I considered a storage unit. I realized the need for a storage unit late last year, but it wasn't until recently during COVID that I had time to go down and visit Derrels and open an account. The process was as easy as it gets. But I will say, we were incredibly lucky that we arrived on a day that a 10x10 became available. This location seems to have several long-time clients and getting an available unit can be tricky. The managers were incredibly friendly and helpful. They showed us the unit and we signed that day. Moved in the next. The facility is exceptionally clean. Every nook and cranny was spotless. The unit has plywood siding so that you can hang racks and what not. The 10x10 has plenty of room for our stuff and I can FINALLY reclaim my garage.

This is the review for the location on Rosedale and Jenkins. Great service and made me felt so at…read moreease considering this is my first time moving and utilizing a storage unit. The guy who helped me was so helpful and kind. He explained everything so well and I felt safe knowing that my personal property is safe. The unit is clean and well kept. The price was great too.

Always friendly staff their facilities are top notch grounds are well kept clean and orderly units…read moreare clean have a light inside I haven't seen any rodent droppings or cockroaches like a couple of them here in town have just a nice place !

This is our second time storing our 5th Wheel with Derrel's Mini Storage. We got a 40 foot covered…read moreparking for our RV. the gentleman that helped us was so friendly. We were able to drive around and pick our spot. They offer a discount if you pay by the quarter(every 3 months). The storage facility was easy to navigate and very clean. They also have M & S Security patrol their facility. That makes me feel a lot better about storing our RV.

Used to be nice, newer people, not nice, read the other low reviews, heed the warnings unless you…read morewant to lose your items! Use another business for your needs!

I enjoyed coming in when Ramona and Robert were working, as they were always very kind,…read moreprofessional and helpful to me and others. They were in sharp contrast to some of your other employees that I have dealt with in the office, namely Cookie and Audrey. I found them to be extremely rude, condescending, and impatient with the customers. They are not really cut out to be in customer service at all. I have actually discouraged friends from using this storage facility due to the poor treatment that I received from them various times. You never know who may come in to rent storage, and word of mouth carries a lot of weight here in Bakersfield. I will not be returning to this facility. I only gave one star only because of Robert and Ramona, as their kindness was always much appreciated!

Amenities listed aren't available - electronic gate access is not available. Rent has been raised…read moretwice in last year and gate still isn't fixed

The only reason I'm giving this place 5 stars is because of Denise. She is the most kind,…read morewelcoming, wonderful human being I've ever encountered. Shes the only one here and helped me with a difficult situation with such grace and professionalism. I hope this place appreciates her as she's a true gem and deserves a gigantic raise. Thank you Denise for making my life easier and so much better!

The ONLY Reason I'm giving Any Stars is because Hope (at the 4020 Wible location) is AWESOME!! That…read morebeing said...on with the review: DO NOT get Sucked In by the LOW RATES, Because a use They WILL NOT LAST for More than 3 Months...GUARANTEED!! They say that SOMETIMES (QUITE OFTEN; Couple/Few Times a Year!) they "Need to 'Adjust' their rates based on the Market/Inflation". But If THAT WERE the case then they'd be LOWERING the price from time to time, ALSO!! THAT NEVER Happens!! But you WILL Notice that the Exact Same Unit is being Offered to NEW CUSTOMERS at a Considerably ($15-$50!!) LOWER Rate!! More Often than Not you'll see that happen, Literally, a MONTH OR TWO AFTER they JUST RAISED YOUR RATES!! Anybody with half a brain should be able to figure that one out! I've, Literally, seen a 10'x20' that was listed FOR NEW CUSTOMERS​ at a LOWER PRICE than what MY Rent had JUST been (2 Months Prior!) Raised To on my 10'x15'!! My unit has also been broken into (along with 80ish Other Units; over the course of a 1 Month Crime Spree!!) by someone who Apparently has Mastered the Art of Breaking into SecureCare Units. And where Hope Handled things Beautifully, it still leaves a Bad Taste in my mouth when They are So Consistently RAISING their Rents (AFTER They Hook NEW CUSTOMERS with LOWER Rates that WILL BE RAISED IN 3 MONTHS...GUARANTEED!!), But NONE of THAT Money seems to be going to Making SecureCare MORE SECURE!! I Am Definitely going to be moving to another storage facility, but its gonna HAVE TO BE AFTER the Holidays, And When it's a little More Convenient to HAVE TO RENT a Uhaul And Find Some Willing Masochists to HELP ME Move Everything in a 10'x20' that is PACKED from Front to Back; Ceiling to Floor!! Their rates aren't As Low TO START, But they also Don't Raise their rates More Than once a Year...IF THAT!! Hopefully this review helps Someone to NOT BE Taken In by those INTRODUCTORY RATES, cuz THEY'LL BE GONE BEFORE YOU CAN BLINK...GUARANTEED!!

This storage service is the best there is! They bring your storage unit to you. They also do custom…read morework on the storage units! They can be converted for many uses! Great customer service, very nice folks!!!!

Nice facility, easy to find - on/off access from freeway. Alison at the front desk helped me out,…read moreshe was very friendly, professional, great customer service. Thank you