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Derrel's Mini Storage

5.0 (2 reviews)
Closed • 7:00 am - 7:00 pm

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2 hours

Response rate

100%

Services - Derrel's Mini Storage

Self storage

Vehicle storage

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1 year ago

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Ashley F.

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3 years ago

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Derrel's Mini Storage

Derrel's Mini Storage

(4 reviews)

We used to rent an outdoor parking space here for our 5th wheel trailer. We'd been there for a good…read morefew years without any issues. Next thing we know, 4yrs in, us along with a lot of other outdoor space renters who were parking their trailers out where we were, were told, "You need to find another place to rent. We're clearing out all those spaces where you are to build more storage facilities and we need you all out by the end of the month." We had to scramble to find another facility nearby where we could house our 5th wheel. You could tell everyone was looking because spots were going fast. Mind you, the managers of the place had told us that it was a corporate decision, and they couldn't make sense of it seeing how almost 80% of the storage spaces in their facility were still vacant. But nonetheless, it was the inconvenience they caused and additional expenses they placed on everyone forced to relocate. Fast forward 2yrs and there has been absolutely no progress on any additional storage facilities being built. Figures! We moved from the Stockdale Hwy facility to the one on 7th Standard and we are very pleased. The facility is clean, easy access to our 5th wheel, the managers are great, and we ended up renting a storage facility from them too. They have confirmed that they have no intention of relocating any of their outdoor parking space renters.

I called a few different storage facilities before deciding on Darrel's. I had anticipated that…read moreother storage facilities would be a better deal because they didn't seem as nice as Darrel's...let me tell you that they weren't. Others offered deals like buy two months get one free but Darrel's offers a promo price for three months that is 1/3 cheaper so it is the same rate ultimately without locking you into three months. It was a smooth process booking my unit and it's very easy getting in and out. The associates were helpful and nice and really treated me well.

Derrel's Mini Storage

Derrel's Mini Storage

(8 reviews)

ZERO STARS! The man behind the counter is absolutely one of…read morethe rudest customer service agents I've dealt with. I walk in and he was on the phone. All I got was a "yea?" when he hung up. I couldn't believe it. I asked if there were any specials and he said not at this one. This one what? I told him he was extremely rude and I left. I could hear him mumbling as I walked out the door. I drove to the Stockdale (west) location and they were awesome!

EDIT As all can see…read moreAshley responded to this review & requested I contact her. She can't be found in the corporate phone directory. This is nothing but this company trying to save face. I have a recorded phone conversation as well as voice mails to back up my story as detailed below. I have spoken with Ryan Bonner on numerous occasions trying to recover my memories. His last voice mail indicates the buyers are 'Hispanic' and maybe don't understand his voice mails. We live in California which is majority Hispanic and he can't find someone to translate? I'm sorry. The onsite manager lied to me! He tried to make it up by calling me to say it was being auctioned 5 days AFTER he said the earliest this unit would come up was December. My memories were sold. This includes diplomas, funeral books, 35 years of ornaments marking milestones, my Mom's Barbie collection, my Dad's favorite jacket, pictures, scrapbooks etc. Tons of this has no value to anyone but my family. My heart is broken & I cry every time I think about it. What price can you put on this emotional devastation? I'll be suing out of principle. But this won't make it up in my heart. DONT LISTEN TO ONSITE MANAGERS. They have no authority to let you know ANYTHING. And even if they do? Doesn't matter..... Find a storage company who allows their onsite managers to actually check the status and if they can't check status MAKE SURE THEY WILL TELL YOU THIS. RYAN Bonner said the onsite manager has NO AUTHORITY TO EVEN TALK TO YOU ABOUT YOUR ACCOUNT. My advice is find a facility where the local people have some control. I had used this facility for close to 6 years dutifully paying their 110 per month..... Leon knew exactly what was left in here and what it meant to me......that's why he called and left a detailed message with me. ________________________________________________ I was behind on rent. I admit this. Leon, the on site manager on 1330 Coffee Road in Bakersfield CA advised I was good until December. On November 3 at 10am he called to say my unit was being auctioned off. I was in a meeting. I immediately called corporate. They said they'd attempt to recover my lifelong memories. Leon told them he never talked to me. He lied. Lost a lifetime of memories. Don't trust the onsite managers. Apparently they know nothing. At all. If you get in a situation where you're behind, call corporate. Not that they'll do anything either because they gave me the run around too, but at least you'll stand a chance. I spent hours and hours searching on every site I could think of to find these buyers and offer them more money than they could have possibly paid for this unit. No luck......

Derrel's Mini Storage - selfstorage - Updated May 2026

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