This is by far the best Derrel's mini storage in kern county. Barbara and Dean go above and beyond…read morewith their customers they're very helpful very knowledgeable very willing to help. We really appreciate those two they probably are the best team that we have ever seen and we've been to. We've been to many different Darrel's in town because of the locations that we've lived at and needed storage. They do go above and beyond for their customers and we really appreciate them. The friendliness is awesome. I love going in there and chitchatting with Barbara. She's very friendly waves through the window. I just really think they are the neatest people.

this branch is awesome , Barbara was very helpful with everything that we need , I would definitely…read morerecommend this place to friends/family who needs storage.

The girl was very kind and took the time to show us the place and help us very well she did a great…read morejob thank you so much

Very rude staff They don't even greet you when you come in…read moreThey're constantly rolling their eyes and have rude remarks, I tried to make conversation and they were not enthused, please do not rent here

Great service V e! They accommodated me at the Last minute with several pivots! Im very grateful…read morefor their fantastic customer service and willingness to be flexible. I ended up with 3 units at a very fair price. Highly recommend!

Ty was able to answer all my questions about my move in. The unit isn't climate controlled, but…read moreit's clean and inside a hallway so it feels cool because of the concrete walls. The price is high, the gate is manual and the office ladies are always nice. I rented a truck from them too, which was convenient for my move.

I never thought I'd need a storage unit. But after a few years planning events and parties you…read moreaccumulate a vast amount of stuff. Eventually my three car garage went from housing two cars, to one car, and then no cars. It was time I considered a storage unit. I realized the need for a storage unit late last year, but it wasn't until recently during COVID that I had time to go down and visit Derrels and open an account. The process was as easy as it gets. But I will say, we were incredibly lucky that we arrived on a day that a 10x10 became available. This location seems to have several long-time clients and getting an available unit can be tricky. The managers were incredibly friendly and helpful. They showed us the unit and we signed that day. Moved in the next. The facility is exceptionally clean. Every nook and cranny was spotless. The unit has plywood siding so that you can hang racks and what not. The 10x10 has plenty of room for our stuff and I can FINALLY reclaim my garage.

This is the review for the location on Rosedale and Jenkins. Great service and made me felt so at…read moreease considering this is my first time moving and utilizing a storage unit. The guy who helped me was so helpful and kind. He explained everything so well and I felt safe knowing that my personal property is safe. The unit is clean and well kept. The price was great too.

Went in asking questions as I have never rented a storage. Older lady in the front desk seemed…read morebothered by every question asked. Asked twice to see a unit she pretty much didn't want to show me. Asked about the special since they have the effin sign outside. She said I was too late for the special. I walked out ... shitty customer service

Always have had our RV parked here and it's great. Safe, secure and a clean storage facility…read more I guess that there is not much to say in a review except that there are many many locations for this particular chain and actually one is going in just a few blocks from my house so we probably will be moving to that location just for the convenience. Otherwise this is a very nice large facility that the office staff is always helpful and friendly. We have changed our spot several times due to buying different RV's and going from covered to not covered and they've been very patient. Also they give me the courtesy call so they can charge my card when rent is due when we pay quarterly which is helpful. They are organized and well run. We've rented from them for years now.

We've rented twice from them in the last year. Once for our 5th wheel and again for our cargo…read moretrailer. They are a new facility so everything is new and nice. Their outdoor parking is all paved and it makes it nice, keeps the dust down. Our only problem was trying to see the tiny numbers on the site so you kind of have to get out of your vehicle to read them and the aisles are not yet marked. But everyone in the office are really nice and helpful and we've never had any issues with our items stored there. They have a lot of surveillance cameras so they can see what's going on, on the premises. Prices are decent compared to other places in town. I just don't like that they are closed on holidays, that means you're unable to take your rig back if you come home on a holiday.

Knowledgeable friendly management staff. Extremely clean and well maintained facility with great…read morepest control. Very reasonable promotional pricing and easy access. A close proximity made for an easy choice.

Highly recommended! Cassandra literally made my day when I went in to rent a unit. Super nice and…read moregreat customer service. Plus the accessibility hours are way better than Derrell's. Thanks again!

Just checked in. Located in a good part of town, looks safe. The office and units look clean so farread more

CUSTOMERS BEWARE! IF THERE IS LESS THAN NO STAR, THAT WOULD…read moreBE MORE SUITED. Date of incident: 4/18/24 I and my assistant arrived at the Payless Mini Storage facility between 3pm to 4pm. Our purpose is to move items out as much as we can from Storage unit 522. A buyer for the items who followed us and came around 5:00pm. A buyer who just had a surgery a couple of weeks prior and her assistant came. I left the facility at around 5:30pm as I had to catch a Bus going back home. The buyer and another woman were left there waiting for the truck with a trailer. I called the Buyer around 7:20pm and this is the time I learned that the Buyer went outside the gate before 7:00pm and her assistant was left inside with No phone. The buyer told me that Payless Mini Storage employee told them 10 minutes before 7:00pm that they need to be out of the business facility no later than 7:00pm, otherwise they have to pay $400.00. MY COMPLAINS: 1) If they have a Hard Policy that All customers need to be out the gate at exactly 7:00pm, they should have a Sign posted in the Facility of such Policy and/or have someone announced via microphone and speakers to be heard by everyone giving the customers enough time and notice to leave by 7:00pm. I took pictures and videos of the Gate, windows and door of the office, driveways, storage units frontages and of All the signs they have everywhere. THERE IS NO SIGN posted regarding this Policy. Their argument is I signed a contract with that Clause. Yes, I signed the Contract back in October 2023. However, as a normal business operation, I work with people who did not see the Contract. It is their responsibility to make everyone who enter their business facility to make them informed of their Policies and Rules just like any other Stores, Offices and business establishments. Even driving on the Freeways and Roads , the Speed Limit rule is posted in every certain distance. They gave me 8 Pages stack of Papers in October 23, 2023 when I opened Storage unit 522. The page with the clause regarding the $400.00 fine after 7:00pm if still inside the facility is on Page 7. This is beyond reasonable that they expect me to relay this Policy / rule to my staff/assistant/ buyer after several months. To me, this is a trap for them to make outrageous amount of money for No value/consideration provided. 2) The Account was under my name. It is just a good judgement and business practice that they should have called me at the moment of this incident. I have never heard a word from anyone in this Business organization. Very BAD Communication and BAD Customer service. 3) Their employee locked herself in the office after 7:00pm. She also locked the Gate. No one was able to either went out nor went in. No one answered the phone call after 7:00pm. She is aware of one person inside the facility and one person outside the gate. This is a major neglect of their responsibility. Should anything happened to these two people, this business should have been responsible. 4) They charged my card for $410.00 which is $10.00 more than what is stated on the Contract. The contract stated $400.00 per hour or part of an hour used. They did not provide a proper Invoice with proof showing the Actual time used. Again, an Overcharge for No Value/consideration provided. 5) They also argued that NO other person disputed this Charge. They have a very Deceiving business practice by having the Customer signed a contract with clauses buried amongst the fine prints and pages to unreasonable trap customers money. Most people just take the lost and moved on with the busy life rather than losing more time to file a complain. 6) I tried calling several times and asking to speak to the Business Owner. It did NOT go anywhere. This is the worst Customer Service I have ever encountered in my years of doing business.

Under my name it says Orlando FL. I don't know who put that there but I'm in Bakersfield Ca. Never…read moreeven been to Orlando. Don't be fooled by the security cameras, chances are there wont be any play back to look at by the time you realize something is missing from your storage. When you trust your stuff is safe with an onsite live in manager, you should not have to pay an outrageous fee to look at the footage either. They have all the advantage and they know it. Im still sick that all my family heirlooms and heritage was taken by people who so easily get away with it. I do have proof but statue has run out.