This is by far the best Derrel's mini storage in kern county. Barbara and Dean go above and beyond…read morewith their customers they're very helpful very knowledgeable very willing to help. We really appreciate those two they probably are the best team that we have ever seen and we've been to. We've been to many different Darrel's in town because of the locations that we've lived at and needed storage. They do go above and beyond for their customers and we really appreciate them. The friendliness is awesome. I love going in there and chitchatting with Barbara. She's very friendly waves through the window. I just really think they are the neatest people.

this branch is awesome , Barbara was very helpful with everything that we need , I would definitely…read morerecommend this place to friends/family who needs storage.

The girl was very kind and took the time to show us the place and help us very well she did a great…read morejob thank you so much

Very rude staff They don't even greet you when you come in…read moreThey're constantly rolling their eyes and have rude remarks, I tried to make conversation and they were not enthused, please do not rent here

This storage service is the best there is! They bring your storage unit to you. They also do custom…read morework on the storage units! They can be converted for many uses! Great customer service, very nice folks!!!!

Nice facility, easy to find - on/off access from freeway. Alison at the front desk helped me out,…read moreshe was very friendly, professional, great customer service. Thank you

The only reason I'm giving this place 5 stars is because of Denise. She is the most kind,…read morewelcoming, wonderful human being I've ever encountered. Shes the only one here and helped me with a difficult situation with such grace and professionalism. I hope this place appreciates her as she's a true gem and deserves a gigantic raise. Thank you Denise for making my life easier and so much better!

The ONLY Reason I'm giving Any Stars is because Hope (at the 4020 Wible location) is AWESOME!! That…read morebeing said...on with the review: DO NOT get Sucked In by the LOW RATES, Because a use They WILL NOT LAST for More than 3 Months...GUARANTEED!! They say that SOMETIMES (QUITE OFTEN; Couple/Few Times a Year!) they "Need to 'Adjust' their rates based on the Market/Inflation". But If THAT WERE the case then they'd be LOWERING the price from time to time, ALSO!! THAT NEVER Happens!! But you WILL Notice that the Exact Same Unit is being Offered to NEW CUSTOMERS at a Considerably ($15-$50!!) LOWER Rate!! More Often than Not you'll see that happen, Literally, a MONTH OR TWO AFTER they JUST RAISED YOUR RATES!! Anybody with half a brain should be able to figure that one out! I've, Literally, seen a 10'x20' that was listed FOR NEW CUSTOMERS​ at a LOWER PRICE than what MY Rent had JUST been (2 Months Prior!) Raised To on my 10'x15'!! My unit has also been broken into (along with 80ish Other Units; over the course of a 1 Month Crime Spree!!) by someone who Apparently has Mastered the Art of Breaking into SecureCare Units. And where Hope Handled things Beautifully, it still leaves a Bad Taste in my mouth when They are So Consistently RAISING their Rents (AFTER They Hook NEW CUSTOMERS with LOWER Rates that WILL BE RAISED IN 3 MONTHS...GUARANTEED!!), But NONE of THAT Money seems to be going to Making SecureCare MORE SECURE!! I Am Definitely going to be moving to another storage facility, but its gonna HAVE TO BE AFTER the Holidays, And When it's a little More Convenient to HAVE TO RENT a Uhaul And Find Some Willing Masochists to HELP ME Move Everything in a 10'x20' that is PACKED from Front to Back; Ceiling to Floor!! Their rates aren't As Low TO START, But they also Don't Raise their rates More Than once a Year...IF THAT!! Hopefully this review helps Someone to NOT BE Taken In by those INTRODUCTORY RATES, cuz THEY'LL BE GONE BEFORE YOU CAN BLINK...GUARANTEED!!

Amenities listed aren't available - electronic gate access is not available. Rent has been raised…read moretwice in last year and gate still isn't fixed

This location has dropped from a 5 star to a 1 in only a few months. The MANAGER ANTONIO has shown…read moreto be a canceress induvial for the co company. Showing poor management, and customer skills along with the appearance of a lazy induvial as the property is falling apart from lack of maint. Here is a few key issues about my concerns., 1. Facility Maintenance of lights, trash etc, not being addressed. 2. Increase in possible illegal activity with no management supervision. 3. Appreciation and credits not being offered to tenants for referrals,. 4. Belittling of customers and a sense of retaliation, I'm scared to refer to anyone else going forward 5. Improper and possibly unlawful rate increases. 6. Unlawful locking of units demanding payment at 3 days past due. 7. Being banned from facility using the "To take order" section from contract. which is a long reach to be able to justify their wrong actions over personally feelings.

Very good service love the attention to detail nice clean facility and very professionalread more

Very good experience with North Chester Mini Storage. Amazing service. Even a follow up call to see…read morehow everything went

It's 108 degrees outside and we discover that we were missing the backup key for our storage…read morelocker. Went into the office to buy another lock and was just going to cut my own lock off. Not thinking anything of it, the staff informed me it was against the storage laws to cut or grind any locks yours or not. My apologies to them and not aware of these laws. So in purchasing a new lock they were gracious to throw in a free removal of the lock with the purchase of a new one. Great, nothing is free anymore. On top of that, the gentleman the removed the lock saw that when we open the locker there was a 1/4 inch of dust over the whole area. Seeing the dilemma my sister & I had he also offered us his cordless blower to use with a mask also! Despite the heat, we were impressed that the storage staff were so accommodating. May not seem like a big deal, but you certainly cannot take even the small things for granted for how we see things around us today. We thank the staff very much for the kindness and support that was shown to us during this visit.

an increase of the rates is ridiculous and the reason is it always goes up & I tell them about…read moreweeds and insects in there and nothing gets done

I am extremely unsatisfied with the people that are running this location. Rude, rude, rude!! I…read morehave actually been hung up on by the guy! For asking a question. This new, younger couple are very unprofessional & very rude. I miss the former people that ran this place. I've had this storage unit for about 7 years. I would not recommend storing here to anyone. Currently in process of relocating our storage contents to another place! Do NOT do business with these people! The ONLY reason I gave them one star is because I had to rate them. Otherwise ZERO stars from me, my family, & the horrible service!

Highly recommended! Cassandra literally made my day when I went in to rent a unit. Super nice and…read moregreat customer service. Plus the accessibility hours are way better than Derrell's. Thanks again!

Just checked in. Located in a good part of town, looks safe. The office and units look clean so farread more