I had an excellent experience with The Dent Shop in Ashburn from start to finish. Valerie and Macey…read moreat the front desk provided outstanding customer service and made the entire process incredibly easy, especially when it came to working with my insurance, dropping my car off and picking up. A huge thank you to Thomas, who performed the work on my Toyota GR86. He is truly an artist at his craft. My car had some difficult and unique dents, and he was able to get every one of them out. The car looks brand new again--you would never know anything had ever happened to it. What impressed me even more was that Thomas took the time when I picked up my car to walk me through the repairs and explain the work he had done. You can tell he takes a lot of pride in his work and genuinely cares about the finished product. I'm extremely particular about my GR86, and I couldn't be happier with the results. I highly recommend The Dent Shop in Ashburn, especially Thomas, to anyone looking for high-quality paintless dent repair and great customer service. Five stars all around!

Update -- 7 years later, same fantastic work, same exceptional standards…read more This time Thomas was our technician. The repair required highly skilled work in areas with very limited access, using tools that looked more suited to an artist's studio than a mechanic's shop -- and yet when the work was done, there was absolutely no trace of the damage. Paired with a very reasonable price, a loaner car, and excellent communication throughout, this is simply the highest standard you could expect from any repair shop.

The other day, I went to see Jim and he was exactly what others have already said--super nice and…read morehonest. He took a look at my door ding and pretty much sent me off. He didn't want to take my money bc, due to the positioning (access point), he could easily make it worse. He recommended I touch it up myself. You won't find many guys like Jim in this business. And for that reason, I highly praise him for his sincere honesty. I will definitely be back the next time I'm in need of PDR services. Definitely give Jim a holler if you're seeking honesty and professionalism. I can't vouch for his craftsmanship, but the majority of reviews praise his work quality. Thank you, Jim!

I visited Jim expecting only an estimate. He offered to do a very basic "pull" of the ~ 7x9 inch…read moredent for free to see how I liked it. I was impressed but gave him the go ahead to do a complete job for the agreed upon price (which was about 1/3 that of a local body shop). I waited and after about 2.5 hours of work the result was AMAZING! Jim is very thorough, honest and talented. Before and after photos attached.

Mo was able to paint my front bumper to match beautifully. I highly recommend this shop for…read moreservice and value!

I had to come back to leave another great review this shop is literally the best and they truly…read morecare about their customers and their work. I would recommend them to anybody and everybody. Every time I have had an issue they have done everything they can to help me. I'm coming back to leave this review after buying a new car and having literally the worst experience of my life dealing with scummy salesmen. Because it really puts into perspective when you find somebody/someplace genuine. I'm a forever customer when I need a service Gem provides.

I'll start by saying this is the body shop for a more discerning customer who actually understands…read morethat complexities of matching paint and wants things done properly, not quick and cheap. D&V has been the go to shop for my fleet of work trucks as well as my multiple project vehicles over the years and I have nothing but good things to say about their attention to detail and integrity. The most recent project they completed for me was a complete repaint of my 1991 Nissan Skyline in which they replaced the left rear quarter panel, both rocker panels and addressed various other locations in which rust had started to spread. It took right around a year which was to be expected for a project of this scope and my car looks incredible. Every panel was properly stripped, prepped and painted. The finish is consistent across the entire body, even the engine bay and trunk. The entire time my car was there the whole team was very communicative and kept me in the loop anytime they encountered something that required my opinion or additional parts/labor. There isn't another shop in the DMV that I'd trust my projects to.

As a returning customer, I can say the work and service have massively deteriorated. Only thing…read morethat went up is the price. Charged me over 1100 to paint two small trim pieces and paste onto the doors. Wanted 550 upfront. Sent me the bill on Friday, and by Monday morning gave me the "payment overdue" notice. I should've stopped there. But went for it due to past experiences. The car came out worse than it went in. Paint had tiny dents along the edges, most likely due to poor prep. They can't seem to find the door's edge for a simple alignment. One side gap was so large I can put my hand into it. Even worse? Someone decided to spray tire shine as part of the clean up, but didn't bother to properly apply to the tires. They just sprayed a few spots on the tires and let it drip. So the oil and grease in the tire shine flowed unto all four wheels. My wheels are anodized, so the grease permanently tarnished the wheels, leaving them with unsightly streaks that can't be washed off. And believe me, I tried. Bottom line: overpriced mediocre work and overall lack of care that caused more problems than solutions. Hopefully you'll have more luck, but I'm done with them. Very disappointed that it has to come to this, but this is not the shop I used to know.

10/10 recommend! Working with Behzad was a great experience. He was friendly and professional, and…read morethey fixed my car at a great price. When I picked it up, I was pleasantly surprised to see that they had also cleaned it. Highly recommend!

My son was rear ended by a woman who blew 0.3% BAC. Thankfully, the damage was minor, but the first…read morefew shops near me were booked out 4 weeks. I called Elden Collision Center and they said bring it by, so we headed over. They were able to get it started a few days later. I brought it in Monday and it was ready Friday. I never thought I'd say I had a good experience with a body shop, but this company is FANTASTIC. If I ever need a body shop, this will be my first call. Excellent workmanship, competitive prices, and customer service.

I want to thank Sal and his team for doing wonderful work on my Lexus. Sometimes you cannot be…read morecompletely sure the 5 stars is what you are going to get however you will with this company. I will recommend this company to all my friends. Jim

I had a very bad accident and planned to sell my car right after repair. However, after seeing the…read morequality of the work done, the car looked brand new, even the drive was smooth. I decided to keep it. Highly recommended for the outstanding service and trustworthy management. In case you need any car type of car service, this is the place to go. Every penny is worth spending at Dulles Auto & Body shop. Thank you!

I got rear ended in my 2004 Durango which is a real "beater" that also had a damaged front end. The…read moreother drive's insurance took care of the back, I asked them to see what they could do with front for $1000. Not only did they do a great job on the rear end, the front looks great, and well under any previous estimates or the number I gave them. The Durango is what it is, and serves me well for moving stuff, landscape projects..., but now my better half is willing to ride in it(: And I can't say enough how informed and great to deal with Tania was. She's exceptional!! Thank you to the NOVA Automotive team, Geico (they were great), and the aforementioned Tania!! I hope to not need Body Work on any of my cars, but if I do, I'll go to them for the work!!

I left a 5-star review several years ago but something has changed. We brought our vehicle by at a…read morescheduled time for an inspection on damage to the bumper that would likely need to be replaced. We waited for over a week before calling them back asking where the estimate was - it was only supposed to take few days. They indicated it wasn't ready and asked for a couple more days. We called back after another week and it still wasn't ready but was told it would be ready soon. It's now been more than two weeks later and still no estimate or no contact from them. I guess they don't want our business.

Never a "great" day when you find yourself here (probably because you've been in an accident) but…read morethe staff and location itself is pretty efficient! Large check in area, several kind ladies who answer all your questions and understand your dilemmas. The owner himself performs checks on vehicles, they work hard and know what they are doing. I've come here after an accident and within a few days all was taken care of, they have a rental spot in the same place and they set me up without any hassles. Most recently, I came for a quote from damage I sustained getting a service done elsewhere and they took care of it easily and even offered to print out multiples in case I wanted to consider a rental charge as well. Highly recommend this spot if you are in a pickle and want to be in good hands with expert help!

Save your money and go somewhere else. I had my roof painted…read morehere less than a year ago. Getting the job done at all took two months of back and forth, and I left thinking I'd finally gotten a decent result. I hadn't. I covered the car for two weeks while I traveled, and when I came back the paint was bubbling, a clear sign of a bad prep job, not anything I did. When I brought it back, they refused to cover it under their own warranty. No inspection, no repair, no partial credit. The manager offered nothing. A warranty you won't honor is just marketing. So I paid full price for work that failed inside a year and got no recourse. MAACO would have charged me less and done it better. Whatever you're quoted here, factor in that there is no real guarantee behind it. Do not waste your money.