We were a bit hesitant at first to use a mobile service for such a major job, but R&R Mobile Auto…read moreBody completely blew us away! Our vehicle had a broken hood, damaged fenders, and complex engine issues, but they far exceeded our expectations.The very quick response and quality of their mechanical and body work is absolutely excellent--everything looks and runs perfectly. On top of tackling both heavy collision and engine repairs, their pricing was very reasonable, and the turnaround time was incredibly quick. If you are on the fence about a mechanic or body shop service handling extensive damage, trust R&R. They are professional, efficient, and do top-tier work right at your convenience!

Damaged the air damn for my Mercedes E350. It was hanging low and away from the body of the car and…read moreit looked hideous. I called Ricky, got a quick estimate over the phone and had him come over Didn't think he'd fix my that day, but he did, at a reasonable price and with quality work. If use Ricky again

Great service and reasonable prices! I had an issue with my Mazda and needed help the same day. He…read morecame out quickly and did an excellent job. There was a piece missing, and he came back two weeks later to install it at no extra charge. Not many businesses provide that kind of service anymore. Highly recommend!

Seamless color match and flawless dent repair. No one would ever know I hit a pole and had…read moreextensive damage. Unbelievable value for the high-quality of work received, not to mention the convenience of having the shop come to you. Extremely professional and explained every step of the process.

I had a disappointing experience with the staff and Javier, the manager. I initially called them…read moreabout replacing the vented window in my Toyota van, having had a frustrating experience with SafeLite (another story for another day). When I arrived on Monday, June 22, Dan (the adjuster?) haughtily stated they couldn't use the required accessory parts needed, which I specifically bought from Woodbridge Toyota, because they couldn't "guarantee the quality or that they were the correct parts." Dan stated he wouldn't order their parts until I left the van with them. News flash: That should be clarified with a customer before they stop by (as a professional courtesy) so that the customer can make plans AHEAD OF TIME and avoid the back-and-forth and wasted time that so many businesses (like Caliber Collision) think is "acceptable." Needing the van back ASAP, I drove it over after hours that same night. Dan assured me he would order the parts Tuesday, June 23 and that it would take a couple days. Thursday, June 25, I get a message that the parts have arrived and that the van would be ready later that day. Great! However, I got a call late in the afternoon that, oops! They needed to order another part but that the part would be delivered Friday, June 26. Okay, more shagging rides and imposing on friends. On Friday, I'm again told the van would be ready later that day. But wait! Dan "the expert" informed me that his technician stated they still need two additional parts! (Again, THESE ARE THE PARTS THAT WERE RESEARCHED, WHICH I ORDERED FROM WOODBRIDGE TOYOTA, and which Dan snootily rejected.) When I expressed my frustration about having to wait for another delivery, Dan stated, "Well, normally when we order a used window, it has all the parts with it." What? Wait a minute! Dan REJECTED my authentic Toyota parts (sans the window itself) "because they couldn't guarantee the quality or that they were the correct parts." And yet they're installing a USED window in my van!!! When I finally was granted the opportunity to retrieve my van a week later (Monday, June 29), I asked to speak to the manager, Javier. He came out of his office and I explained the fiasco and incompetence, including the condescending way our man Dan had addressed my concerns (and those of another customer, who came after me on Monday June 22.) Javier seemed to listen to me, but when I pointed out the hypocrisy of rejecting the accessory parts needed to complete the repair (which had been painstakingly researched) while ordering a "used window," Javier handed me the tired excuse of, "Well, that's what we have to do, because your insurance will only cover so much." I said, "Hold on, that's crap. You're using a used part to increase your profit margin. I'm not stupid." Javier said he would "look into it." And here's the icing on the cake: When I called today (July 7, just 8 days after meeting with Javier) to hear what he had found out, I was told Javier was on vacation for 2 weeks. Totally ducked the issue, slinking away on vacation without the decency to get back to me. Moral of the story: Incompetent, condescending, and entitled. DON'T GO TO CALIBER COLLISION!!!!

I am deeply disappointed with the service at Caliber Collision. They did not repair my car…read morecorrectly, leaving it with poor workmanship, misaligned body components, and unresolved functional defects. Even though they heavily advertise a "Limited Lifetime Warranty," they have completely failed to honor it or fix their mistakes. They returned my vehicle in an unsafe, incomplete condition and have refused to make it right. Avoid this shop if you expect your vehicle to be restored to factory safety standards.

My car needed body work on the driver's front bumper and fender. The car had scraped the side of…read morethe garage while backing out. Jose gave me an estimate. The car was ready when Jose said it would be. The cost exactly matched the estimate. The work was flawless. What I liked most is how I was treated. I felt welcomed and cared about. I enjoyed chatting with staff. Good work. Good people. Today was my third experience having Fair City Auto Body work on one of my family's cars. It sure looked like they had the car interior too!

Fair City Auto Body is by far the best autobody shop in the area. Look no further because you…read morewon't find a better or more honest shop. Stayed within the estimate to the penny, and the car was ready exactly on schedule to the day. Makes the impossible, possible. Pleasant family owned business to deal with. Quality of work incomparable. Cannot recommend them highly enough. Wish I could give them 10 stars+

Great value, fixed the problem very quickly! Came to my home…read moreand was done very quickly! Good experience! Would recommend!

I took the wrap off my car and it took half of my paint with it... Robert went above and beyond to…read moresand my car down, repaint it AND he even went as far as cleaning my hazy lights for me which I didn't expect. My car looks awesome now & it was a GREAT reasonable price. He finished the job in one day, sanded, taped, and painted my car. Amazing guy, he and his son were very personable & nice guys! I would definitely recommend them to anyone! The best part is they're mobile and will come to you! People in my neighborhood were even stopping to compliment him on his work and ask for his card. THANK YOU SO MUCH ROBERT!! & your son Steven as well for his quick response and reasonable quote.

Been taking all cars for the last 10 years. Zero complaints. Their tool that shows you the…read morediagnostics reflects transparency. I am very comfortable taking my cars there.

I went to Craftsman Auto Body in Burke, VA. I had some difficulty dropping off the rental car and…read morepicking up my car. I was rushing in from DC so I would get there right at 7 and the doors would be locked. This happened 2 days in a row. The second day, I actually called Geico to complain because of the inconvenience. I was not happy. Then, I caught movement in the front window and saw a guy had sat down at the front computer. I knocked on the window. From this point on, my experience with Craftsman changed. I was very irritated initially but he opened the door, immediately called his manager - went above and beyond any level of customer service one expects to receive in this day and age. I cannot say enough about the level of kindness exhibited by this employee to make sure I would not have to drive out a third time to pick up my car. His service was exemplary. I suppose, as consumers, we become used to people only doing what is required. So, when this individual went out of his way to help me, processing the payment for the insurance portion of the claim, walking me around the car to make certain everything was attended to, making sure I had all the receipts and guarantees - he really surprised me when he told me he was only responsible for cleaning my vehicle. This guy should be a manager. He should be in some position of power. Promote him to Estimator. He completely turned my experience from bad to outstanding. If you want customer retention, put this guy front and center. I know I am now a loyal customer. If I have friends who need auto body work, this is the place I will recommend and Mr. Don Perry is the person I will tell them to ask for. He is Craftsman's best kept secret and Craftsman should do something about that. They should put Mr. Perry in a position to deal directly with consumers. I guarantee you won't have complaints. I really cannot say enough about his level of kindness except that it is truly impressive. I hope when I return, he is an Estimator and I can deal with him directly. If any person in Virginia deserves a promotion, it is this guy.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

Wanted to get a small door ding and minor cosmetic scratches fixed and sent them the photos they…read morerequested and then they said to complete the estimate they would have to take off the bumper (which had NO damage) as well as other car components? Made no sense whatsoever

Went in twice and they found the issue I knew about and gave me really fair estimates within 20-30…read moreminutes of my visit. After confirming the service I wanted to move ahead with, I dropped my car off and expected to wait about 3-5 hours. Instead they got the work done in less than an hour and half. Super friendly staff and they look for good deals for parts!

Mike is friendly , thorough, and WT auto body has kept me cars safe for 3+ years. love this place!read more