What a joke of a restaurant!! Please read through as I have never felt so strongly about boycotting a business than I do about this one!!
I don't mind Denny's, sometimes they are quick and hit the spot... This was not the case here but food and service were not the reason for my strong stance.... We had to eat here because we stayed next door at the hotel and it was 9pm. It took us an hour to get our food and my daughters food was cold and we got all our food in bits and peices! My husband was completely done and went out to the car to check on our dog when I got my breakfast meal (for dinner)... I would have walked out and probably not even written a review at all however....
I was at the counter to check out and this sweet young guy from Norway and his 2 children just came back in (in front of me) and said very calmly, "what should I do, can you call the police, someone just broke into my rental car" After a bit of prodding and conversation back and forth, the girl at the friend agreed to call the police. (she was taller, slender and longer dark hair, I think her name was Sara but I may be mistaken) The gentlemen walked out to check on his wife and the car.
She took care of another person in front of me and it was my turn. I said " I can wait for you to call the police so this poor guy is not waiting all night, we are in no hurry and staying next door so go ahead and do that first". She said " Oh, my manager said I can not call the police" so I said What, why not? Were you going to tell him or just let him sit out there freezing with his small children?? Why did you tell him you would? Why can you not call? I was so angry...... wait for it....she says, because I have to do my job instead. I said may I speak with the manager please? She said no, they are short handed and she is helping the cook line. (That would explain the hour wait, terrible and cold food I guess. Probably no the best use of her time)
BTW you can see the kitchen from numerous angles at this place.
SO I walked back to the side we were sitting and into the kitchen...."may I speak with a manager please? The girl at the front said that you told her not to call the police for the family that just ate at your restaurant and is stranded in your parking lot with 34 degree temperature, broken glass all inside their car and 3 more hours to drive. "
She said " I told her to look up the sheriffs office number, I didn't tell her not to call the police". mmmm ok, thank you.
I proceeded back to the front desk and confront the lying individual. She said, oh, well I can't look it up as my phone is dead... I confronted her lying to my face and she said my manager requires me to work not look up numbers. OMG, your manager to TOLD you to look up the number and call WTH.... what a horrible inconsiderate person...no one else was really helping either by the way (our server tried but got no where) In the mean time, my daughter jumps on the phone and calls for this sweet family. We outside and also helped called Budget and sat on hold for a long time while they tried to help . We spent about hour and half with them and got them hooked up and taken care before we headed back to our hotel. He emailed me the next day to say thank you and that Budget finally showed up at 1:30 am and they were on their way. So terribly said they had such a bad experience. BTW, 2 guys with what looked to be black shirts and Dennys name tags were out checking car doors another witness said.... guessing thats possibly why no one was helpful in there.
They were useless, passionless, the food & service is terrible and compassion for other human beings is beyond absent!
I beg you.... do not go here unless its your only option and then I would go to the minimart across the street and get something there, its probably better tasting anyway..
This is one place that I hope not only fires that horrible person at the front but also loses business. They should not be in business!!! read more