The people who work here are tops! Helpful, friendly, courteous. Prices are good…read more I've found that if they don't know the solution to a problem, they'll do the research and find the answer... or give you a number of the options to consider. I appreciate that very much: try to get that level of service in Home Depot or Lowe's! Despite being busy, I've always found that they're willing to spend the time to consider how a given problem can be solved. One other thing I also appreciate: when you order a tool or part needed, it's always there when promised. (I've been trying for months to get a part from a store located a few blocks away... always promised, but somehow the order gets lost or just doesn't come in.) The people here make the difference. They're a good crew to work with.

without a doubt one of the finest 'neighborhood' hardware stores ever. incredible helpful staff,…read morehuge stock of needy items and more than fare prices. don't go anywhere else for your hardware needs!

When we moved to Wickenburg this store was a key place to go get the things we needs for a new…read morehome. The owner and the employees are extremely helpful and friendly. I can't recommend them enough.

Had an amazing experience here yesterday. Am working with tight deadlines and complex challenges…read moreand ACE WICKENBURG delivered. Customer service is on it! Their hours too were better than the competition which made a difference. Young man called DOM when above and beyond to exceed my expectations and be so helpful! This place is the bomb!

Thank you, John, for helping fix my outdoor faucet leak. I am also a fan of the Ryobi bundle for…read more$200. I was so tempted to buy more plants but refrained. This place is full of temptations.

I've been a HD cardholder and customer for 20+ years, but this is the end of our relationship!!…read more Chantel at HD HQ in Atlanta listened intently and was sympathetic to my situation. She showed true empathy, but she didn't accomplish what I wanted (or needed) to get done... have two (2) thresholds installed between two (2) carpeted rooms that abut a common tiled floor. I told her I went to the local HD store to try and buy the thresholds myself, but no one at the store helped me. The reason I wanted the thresholds installed was because the carpeting was loose and coming up in the doorways and HD's contractor (USIG) had to come back to fix their mistakes/sloppy work. The reason for the carpeting coming up? They cut the carpeting a tad too short for the doorway!! After spending over $3,000 for new carpeting, what would it have cost HD to install two thresholds? HD's contractor, USIG, wasn't responsive to my request, and sometimes, hard to deal with. In short, if I have to hire a handyman, I will; and my HD card will never see the light of day at an orange cash register ever again!!

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

The people there are pleasant enough, but it seems as though they're overworked…read more There are deals to be found there, but I haven't had very good luck: the vast majority of off-brand power tools seem to break easily, don't last very long, and they all have one thing in common: made in China: I purchased a compressor and the tank; its replacement couldn't reach the pressure needed for my power tools; its replacement had a bad pressure gauge; its replacement had an electrical short in the motor. With each of these failures, I had to make a 103-mile round trip. Truly exasperating. Stay with the name brands... if you can find them. I had almost the same experience with a lawn mower purchased there; similarly, with a gas-engine leak blower; and with a backpack type gas-powered sprayer. Basic tools are worth buying, but I've had a couple of sockets strip or wear out much too quickly.

Great experience. Needed a little metal bar, they just gave it to us. Also, well priced propane.read more

Great service, They answered all of my questions and they were very knowledgeable…read more I will be back

I needed a wall outlet replaced. I didn't wanna drive into Prescott Valley so I did a google…read moresearch. I had no idea this little store was there. The gentleman working there was very helpful. Got my outlet then decided to get 2 keys made. He was done so quick and they work! If you need something for home repair check them out. They don't price gouge you either. It's located in Cortes Lakes 1 or 2 streets past the library. Look for the Uhauls. Even the Uhauls were clean and newer. A couple guys just helping the community.

I needed keys made for my motel from guests losing them, or housekeeping mistakenly threw them…read moreaway. I called John and he was out the next day to rekey the motel and make extra keys for spares. He was fast, courteous and reasonably priced. He is very knowledge able and lends a hand if needed. I would recommend him for you lock needs.

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

My go to hardware store in the area. From screens to screws and paint to patio decor, Sun City…read moreTrue Value offers a fantastic selection of just about everything you need to keep your house in order. The local, knowledgeable, friendly staff delivers great customer service. Be sure to join their customer programs for deals and discounts. Their sister location in Sun City West is also a great place to stop in. Prices may be a little higher than the big box stores, but overall value is fantastic.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

I work in a dental lab and my model trimmer has a water hose that is part of the machine well the…read morehose disconnected from the water source so I took the part off and walked over to ace Howard came over to help me and with determination and patients we found the part !!! This machine is very vital in my everyday in the lab!! SO THANK YOU HOWARD you are my HERO !!!