The best shop in Long Beach/ paramount area if you got a beat up car they'll make it look brand new…read moregot into a bad hit and run, took it into the shop the next day and they made it look brand new again, the paint, parts, and service was exquisite and they will work with you. Overall great and comfortable experience they will get and treat you right!

These guys are the real deal. Over the course of around half a year I was doing steady upgrades to…read moremy s2000 to make it look more like a Club Racer version. I took this car to this body shop twice for both upgrades; one for the bumper and lip and the other for the trunk and wing. Galaxy Auto Haus did a great job for all aspects of the upgrade, from paint matching to panel fitment. I really can't tell that the paint on the bumper, trunk, and body are not from the same painting run; the color match on these panels is that good. Pricing was pretty fair and Honorio was very meticulous when it came to getting all of the details right. If I have another kind of project for a car like this, I know that these guys will get it done right.

I brought in my truck in a Wednesday for a scratch and paint repair. The owner was very helpful and…read morefriendly. I picked up the truck that same week on a Friday and they did an amazing job on the repair thank you guys so much! Definitely recommend them for anyone looking for paint and body damage.

This shop caused multiple areas of damage to my car and I would not return…read more The damage was never disclosed to me, not when the work was completed, not when I picked up my car, and not when I paid for the repaint job. I only discovered it once I got home. When I confronted the shop owner, Pat, he admitted to the damages but communication from that point on became challenging and more difficult than it needed to be. There were long gaps without his response and at times the tone felt dismissive or unnecessarily tense, which made the situation even more stressful. I've made many attempts to work with Pat to find a fair and reasonable solution. To this day, I'm actually still waiting for a reply to my last message asking again to discuss a reasonable solution. After repeated non-responses and apathetic communication, it became clear that no compromise would be reached. The only option he is willing to offer is the one solution I clearly stated I'm not comfortable with: bringing my car back this same shop that damaged it in the first place. Given the damages my car received from 5 Stars Automotive, my hesitation is understandable. I even tried to negotiate a different solution by providing multiple repair estimates from other reputable auto shops and he responded by calling this practice "dishonest" (very ironic, I know). I'm leaving this review because I believe it's important to be transparent about my experience. I put my trust in this shop to restore my car's appearance, but instead I'm forced to deal with additional damages they caused.

scraped front end, new car. I was very concerned about paint match…read more mike from bumper buddies spent 3 hours and the car is looking brand new. Body shops wanted the car for 4 days and double the cost. Dings, dents, and scrapes, BB saved me time and money and did a pertfect job. Shout out to Mike the tech, he is an artist. Randy W

This photo was what I submitted when requesting a mobile repair quote, and the damage is centered…read moreon the reflector itself, along with dents above and below it. The repair quote I received did not specifically exclude the reflector repair, and it included a charge for "additional materials." Because of that, I reasonably believed the visible reflector damage was included as part of the repair. When I called the office before making the appointment, they didn't tell me that the reflector itself will not be fixed. When the technician arrived, he informed me that they could only repair the dents above and below the reflector, and that the damaged reflector itself was not included. When I called Bumper Buddies for clarification, I was told that because I, as the customer, did not specifically request reflector repair, it was not included in the quote even though the dents directly above and below the reflector were included. As a customer, I relied on professionals' expertise to evaluate the photos and provide an accurate estimate. If a major visible part of the damage was not included, that should have been communicated with the customer or clearly stated in the quote rather than assumed to be excluded. It's not unreasonable for customer to expect the communication of "hey, I see your reflector was also damaged, but we cannot fix the reflector itself, but we can fix the dent above and below it". The repair quote may have matched their internal interpretation of the estimate, but it did not match a customer's reasonable expectation based on the photos submitted. During my follow-up call with Nick, he repeatedly stated that it's a "communication error" and the quote did not include reflector replacement because I had not specifically requested it. That explanation raised even more concerns for me. As a customer, I relied on their expertise to identify and quote the visible damage shown in the photos. I should not be expected to name every individual damaged part or anticipate every technical detail in order to receive an accurate quote. If I had the professional knowledge to identify every repair item myself, I likely would not have needed their service in the first place. That is exactly why I turned to them for an estimate. Based on this experience, I would not feel confident on any future estimates from them unless every single item is spelled out in writing beforehand.

Craftsman Collision demonstrates outstanding customer service, communication and repair work…read morequality. Specifically, Angie contacted me within minutes of ending my call with AllState. Angie was professional and patient trying to fit me in for an estimate during the week. When I arrived for the estimate, Angie greeted me immediately. Without delay, Clay met with me to inspect the damages. I was pleasantly surprised with the cost. Clay also took time to go over the repair process so I had a better understanding of how long the repair would take. Prior to scheduling the repairs, Angie texted me the information on Enterprise Rental. When I returned for the repairs, Clay checked me in and made sure I retrieved any personal belongings I would need. They also sent periodic text updates during the process. Our vehicle was repaired ahead of schedule, and the team made it look like new again. Specifically, I was pleasantly surprised that Clay also had the headlights polished. Angie also conducted a final walkthrough and suggested I return if any issues occur. As a result, I highly recommend Craftsman Collision, and I greatly appreciate the professionalism by Angie and Clay!

This is my first experience with Craftsman and I'm honestly not sure how to feel. On one hand, the…read morefinished product looks absolutely immaculate. I would never be able to tell that someone hit my car, dented it, and scratched it while parked. But on the other hand, I was expecting to get my vehicle back within, I would say, 3 to 5 days, and ended up getting delayed by a little over 2 weeks. Luckily, I'm in a position where I freelance and work from home, so that wasn't too much of an issue, although it still was with errands and such. But a lot of people need to commute, and 2 weeks is a long time to pay for a rental car. I decided against that since even with a discount, it would still be a lot for a rental. So just keep in mind that they do good work, but I do feel that it was quite slow, most likely because, unfortunately, it's a mega service center for insurance companies, so a lot of people get referred here, and so there's a lot of people in the queue in front of you. That said, considering how many people were in the queue in front of me when they were finished with my car, I was impressed with the attention to detail. I didn't feel like I was skimmed over for probably the next 10 people next in the queue. Funnily enough, while this is happening, and other family member's car had an issue where the air conditioning broke. They took it into Pet Boys and got it back faster than I got my car back, but were much less satisfied with the service than I was with Craftsman. So another thing is, as long as the part is still being made, I have a lifetime warranty on the parts and service and paint and everything that was conducted. So that's huge. It almost makes it worth the 2-week wait. I just would have appreciated a bit better communication on why the delays were happening rather than, hey, it looks like it's going to be delayed. Is it delayed because there's a lot of people in front of me? Is it delayed because they're waiting on a part to ship? Because there was multiple delays, and although there's not really much I can do about that, I think you should give the customer a more detailed response explaining why an error has occurred rather than just saying there was an error. The error being the delay. So just know that Craftsman will do a great job, but you might be waiting half a month for your vehicle back.

Jose was awesome and he did an amazing job on my car. He went above and beyond to ensure that I was…read more100% satisfied with his work. He took his time, did not rush the job, and made sure that I loved the end product. Very reasonable pricing and could not recommend more!

We had a hit and run side-swipe dent on our drivers side door of a 2024 Audi. Called for an…read moreestimate and received an immediate response. They came to my home to examine the car, fully explaining their analysis. Dropped off the car at their shop in Santa Fe Springs. Dent was fixed, painted, and the door realigned. We received text updates of the status and photos. The work was excellent. The level of communication was appreciated so we we never left wondering what was going on.

Super happy with the service I received! Everyone was helpful and willing to answer all my…read morequestions. I would recommend!

I had a great experience with this car shop! From the beginning, they communicated with me and gave…read moreme daily updates on the progress of my car. They originally told me that their system estimated about 10 days for the repair, but they actually finished my car early--on the 7th day! I was also pleasantly surprised that they detailed and cleaned my car before I picked it up. When I saw my car, it looked flawless--almost like it was brand new again! I really appreciate their excellent work, communication, and attention to detail. Thank you for taking such great care of my car. I highly recommend this shop!

Brought my 2018 Highlander to Auto B Craft on the recommendation of a friend. Dan and Ulysses were…read morefriendly and professional. They let me know what the repairs would cost and how the repairs would be done. They went out of their way to make sure I had a ride home. My car was ready in a little over a week. The car looks great and I could not be happier with the work they did. Would highly recommend Auto B Craft to everyone. Over all a great experience.

My parked Kia EV6 got said sideswiped a few months ago. I've been putting off getting it repaired…read morebecause I didn't want to turn it into the insurance. Decided to bite the bullet and pay for it myself. Dan over at Auto B Craft literally has my car looking better than new. Got it back in about a week. The customer service is top notch. I missed by Candy Apple Red "Elektra" iykyk

Albert is the best! From start to finish, he provided outstanding customer service and exceeded my…read moreexpectations. He repaired several dents on my Tesla, repainted my front bumper where it had minor damage, and now it looks like the damage never even happened. He also polished and ceramic-coated my car, and the finish came out absolutely amazing. On top of that, he repaired damage on two of my wheels, and his attention to detail was exceptional throughout the entire process. Albert is honest, professional, and truly takes pride in his work. If you're looking for high-quality auto body repairs or paint less dent repairs, I highly recommend reaching out to Albert. Just send him a few pictures of the damage, and he'll give you an honest assessment and take great care of your vehicle. I couldn't be happier with the results!

So happy with the turn out! Honest and quick. This dent has been a sore in our side for a while…read morenow. So happy I came here. Check out the before and after shots!

I had a great experience with DJ's Paintless Dent Removal. The shop is very clean and…read morewell-organized, which immediately gave me confidence in their work. They did an excellent job repairing the dent on my truck--it looks like nothing ever happened. I especially want to highlight Adam for his exceptional customer service. I needed the repair done on a specific day, and he went above and beyond to make it happen. He was professional, reliable, and truly cared about meeting my needs. I highly recommend this place if you're looking for quality work and outstanding service.

Danny & Adam are 1st class. The office and working environment is top tier, it's truly an art on…read morehow they repair dings, dents. bumper repairs etc. Your treated with respect and most of all quality work. Please take write seriously! They are " Top Tier" in quality of work and kindness in all aspects of their expertise of work. Take your car to this location you'll truly be satisfied.

It began with the owner, Art, answering the phone and explaining the procedure for inspecting…read moredamage. We made an appointment, and I dropped off my car with a staff member driving me home. Three days for repair was 3 days and they called to pick me up. It was done beautifully, and Art and his staff were professional and polite. It looks like new, and I am a happy camper again. You will not be disappointed as a customer.

I requested an estimate for repainting a bumper. Instead of receiving an estimate, I received a…read moregeneric "unable to service" message back. My guess is that this business is gaming the speed of response metric by just shitposting back when you ask for an estimate. Very disappointing.