Great overall place and experience with everyone! Very clean front office with popcorn and coffee .

This place did a terrible job on my truck. Had to go back 3 times already. Got my truck back with the bumper loose and crooked because they used broken clips because they said new ones would take too long. Terrible job at color matching the area they painted. They also broke my tonal cover. Save your the time and go anywhere else. read more

I noticed that the passenger front fascia on my vehicle was dangling as I walked out of the bank. I had no clue if someone hit me or if the bolts just fell out. Anyway, I filed a claim with my insurance company and they sent my claim to this location closer to my work site. Every process from scheduling the estimate through the pickup process was smooth, with the exception of a little delay as my vehicle is co-owned and I think they got a mix up with the names on the claim, but it was all sorted out. My vehicle was estimated to be done by Tues, 11/4/25; however, I received a call this morning that my vehicle would probably be done today, and sure enough, it was! I left work a little early to drop off my rental and pick my car up and upon inspection, it looks perfect and they also washed my car so it was nice and clean! I mainly dealt with Anna Ramos and she was very friendly and provided excellent customer service! I also spoke with another employee and dealt with the estimator initially and both were super friendly and helpful as well. Hopefully I will never have another accident in my life, but if I do, Caliber would be my first choice! read more

I brought my car in & was met with amazing customer service! The turn around time was fast (within a week) and everyone was so friendly.

I brought my Lexus to this location after a fender bender under insurance. I chose this place based on it being an authorized Lexus collision center and due to good reviews. Since the repairs were covered by insurance I can't comment on the price but I was satisfied overall with the end results. My car was restored to original factory condition. One of the things that really impressed me was the ongoing status updates that I received during the process via text and phone calls. I was kept in the loop each step of the process. Additionally, I liked that I could leave my rental car at Caliber collision once the repair was complete. They coordinated w the rental company on my behalf. I also liked how they cleaned the car once the repair was complete. Tyler was the person that helped me out. read more

Came in for a quick estimate, Anna was able to attend me right away and was very helpful with all the questions I had. Highly recommend this location. read more

These folks are the real deal! Dropped my car off on Tuesday and they were done today. I could not drive to pick it up so they were kind enough to deliver it to me and return the rental for me. I was informed everyday of what they were doing. Done by the best. I will never go anywhere else. read more

I was so happy to get my car back in 2 days. Caliber Collision did an amazing job. My bumper was repaired and now it looks brand new! Ana was amazing and communicated each step with me. I also got my car back nice and clean inside and out. Thank you all for your great work. Would definitely recommend this shop to family and friends! read more

Caliber Collision - Vehicle - Body Shops Near Me - Long Beach, California

My check in experience was so great with Gabby that I had to give her a 5 star review! From the phone call I made before coming, throughout the entire check in process once I arrived, and her ensuring I got home safe was awesome!!! If this place is half as good as she is, I know I'll be completely satisfied with my car repair. I will definitely update this review when I get my car back but in the meantime, 5 stars for Gabby!!! read more

I am grateful that I had a great experience with Caliber Collision. I found them based on State Farm's approved list of body shops. I then read reviews on the locations near me and I decided to choose this location. Despite seeing some negative reviews, the postive outweighed. I was able to get an appt 2 days after calling which I thought was great. Everyone was friendly when I came and walked me through the process. Super communicative during the process. I appreciate the text messages to let me know the status. The repair took longer than I would have liked it to, but they were very upfront and honest about how long it would take. They even finished a day early. My car door looks like there was never any damage and I couldnt be more happy. God forbid I need their service again but if I do, I'll definitely try them again. read more

Caliber Collision - Door before repair - Body Shops Near Me - Long Beach, California

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Got my car fixed here & they did an amazing job! I was greeted as soon as I walked through the door, the check in process was quick and easy, & they even called enterprise for me to pick me up and get my rental! My bumper looks better than it did before, definitely recommending this place to my friends and family. Great job team caliber! read more

I had the best experience, they fixed my car quickly and Jose had consistent communication with me throughout the whole process. I have recommended this shop to my friends and family! read more

Great work and amazing service. They really do go above and beyond. My car looks great!!

Everything turned out great, good work! I would definitely come back and recommend it to my friends and family.

I took my car in after my bumper came off and Anna was able to assist me right away. She was super helpful and extremely nice. I couldn't have made a better decision. read more

Just got my car back and I couldn't be more happier. Anna was my estimator I highly recommended asking for her if you're in need for repairs . She was amazing kept me informed through the entire process and my vehicle was completed sooner than the promise time . Thank you so much for making this such an easy experience read more

Thank you Anna and staff for helping me with my car. You guys made the worst thing that had happen to me better. The experience at caliber was the best experience I ever had with any autoshop. You guys are responsive and worked really fast on my car. She looks brand new. I am very happy with the outcome. Thank you LB Caliber especially Anna for helping me. read more

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Took the car to caliber since they done prior work to it they gave an estimate, but when we took it in since the transmission was slipping, and the gauges were out, they couldn't do the work rebuilt the tranny fixed electrical issue took it back. They took the car apart And said the frame is damaged where the bumper connects said they couldn't do the work. They're the ones that fix the bumper before they said some other prior damage. Either way we had to pay to get the car put back together to take it elsewhere if I were you, I'd take your car somewhere else. read more

I always worry when I have to get car work done because as a female, I don't want people to take advantage of me. When I went to this location, they did a good job, they paid attention to some details I had missed, and when I had my husband check it afterwards, he said everything was done right. They're friendly and trustworthy which can be hard to find in the industry. If I have issues again in the future this is where I'll definitely be taking my car. read more

This review is actually for Caliber Auto Glass for the Long Beach, CA area. I would have originally post for Caliber's original point of origin (Lewisville, TX), but that will not be advantageous for my local Yelpers. I just want to say Caliber (Armando T.) did an amazing job. I got the chip on my front windshield a week ago and did some shopping around with the vendors provided by my insurance...decided on Caliber based on previous reviews and it being local and mobile. Armando arrived within 15 minutes after confirming he was on the way and he was done within half hour. During that time, he was very courteous, and communicated well in regards to the process of the chip repair and what needed to be done, along with explaining how repairing a previously repaired chip was not possible and that I would need to keep an eye out because it would eventually required a windshield replacement. I was originally quoted online $75 for the repair and it the chip he fixed was free of cost. I believed it was handled by my insurance. All in all, I would highly recommend Caliber for windshield breaks. From point A of calling in, making an appointment and the actual service. It was a smooth process. read more

Brought My Bros Car In To Be Restored After A Fender Bender And They Came Through. My Car Looked New Again, In Just Over A Week And The Best Part Was The Communication, Not Having To Chase Them Down To Get An Update Was A Relief. having Experienced The Opposite To Everything I Just Mentioned With Different Body Shops Before Makes Me Glad I Chose Caliber Collision. (Hopefully Never Again) But If Needed, I Know Where I'm Bringing My Car. read more

When I tell you Anna, is amazing. I MEAN she is amazing!!! The wheel tire arch got caught on a pole and had lifted up. I popped into Caliber for an estimate to fix it. Anna looked at it and said, girl, I can have one of our repair guys pop it back in for you right now. I agreed, handed her the keys and before I knew it my car was parked back out front. It took all of maybe five mins for them to fix it for me. Sis, saved me thousands of dollars. She is a godsent! Thank you so much, again!!! read more

If you want somebody that has TERRIBLE communication skills and could care less about your inconvenience this is the place for you! Would NOT recommend this place. They told me car was done picked it up but had to take it back because they messed up the multimedia system. Took it back same day spent an hour waiting for it but they couldn't repair it. Since I had already taken back my car rental I had to arrange transportation to bring car back another day which I did. Waited all day but NEVER received an update so I finally called them (3:30 pm) to get a status. Was told it SHOULD be done at closing time (5:30 pm) but to wait before picking up car until they called to confirm it was finished. Of course they didn't call so I called again 15 minutes before they closed and was told it was done. VERY FRUSTRATING!!! read more

Wanted to give a shout out to Ana! I appreciate her really listening to my concerns and doing an amazing job on getting my car restored :). Also, another shout out to Gaby for being very attentive! read more

You can trust this center to alleviate your vehicle headaches! I unfortunately have been in multiple accidents leading to vehicle repairs and I have not encountered a better collision center than Caliber Collision on South Street. If you can ask for Robert to help with your claim. Highly recommended if you have a Lexus. Very big thanks to Robert and the staff! read more

Great Service, quality of work, and great customer service! They were extremely helpful from the start of the process until the completion. Would highly recommend this Location off of South Street. read more

My parents were rear ended on the freeway and we were recommended to use this Caliber Collision location although it was much further from us. For our estimate and drop off, the staff very very friendly and explained things slowly for my parents who don't speak English perfectly. There was a minor hiccup with the bumper replacement due to supply chain issues which is the norm these days. What was supposed to take a couple days almost took a month to come in. However, Robert was so communicative and kept us updated on every step of the process. They tried to reach out to multiple vendors for us to obtain a replacement bumper we needed. He would call and update me as soon as each step was finished, we're friends now! Really appreciate the amazing service and Robert is the man! He made some magic happen! Will definitely use this location again for other needs. read more

Thank you for taking care of my car, AAA recommended you guys and i couldn't be happier. My car looks great!

I am State Farm user and there is confusion on my insurance. Robert helped me to approaching with my problem. High recommended to people to repair your Lexus car read more

Loved the repairs they did on my vehicle after my car was side swiped while parked :( Everyone there was very professional and got the job done in a timely manner. Ana was great, well organized and super efficient, kept me informed through the whole process. My car looks brand new, you can tell they take oride in their work! Highly recommend. read more

Caliber Collision is great . Their staff are extremely responsive, nice and professional . Robert was the best . He made sure my auto repairs looked spotless and he finished my car extremely fast ! He even went out of his way to get me black caps to match my car . Will definitely be back and refer others to them as well . read more

At South St Long Beach, we were there 30 minutes before closing, our car was not ready yet so we've been waiting for representative. there were other people behind the reception who talk about their customers not knowing me and my husband were still sitting outside waiting. And worst We can smell the weed coming from the Girl at the counter, we're sure it was her, she smoked weed, cause smell was too strong. its legal but not during work hours, you better check yourself! Another person said hope I never see them again! well, we also hope you guys should be carefulof your words because we as customers bring business to you guys. read more

Literally the worse Caliber collision I've ever been to. Chris is not helpful at all and unprofessional. My vehicle was wrecked pretty badly in January 2023, per my insurance I brought it in to this caliber, where I was told "do to previous repairs done on my vehicle, they couldn't repair anything with my vehicle, they then charged me a "deconstructing fee" of $156 that I've never heard of, just to be told they couldn't fix anything or even touch it, which they already did. My vehicle was towed to a different shop where they worked on it with no problem, a Tesla certified shop. When my vehicle was finally repaired, in June of 2023, I noticed my spare tire was missing. I called my shop, where they then called this caliber and found out that they removed my spare tire while deconstructing and did not put it back! They then said to "just come on in" and they'll put it back. I come in to retrieve it and Chris who was in charge of my vehicle when it was here, doesn't communicate and leaves me sitting in the waiting room with no eta as to when he'll be able to assist me as if I'm the one that caused this inconvenience. The front desk person then has to have her manager help, which also has no eta and has me waiting for over 20 minutes. This isn't the first time I've had a bad experience with a Caliber Collision in Long Beach. If your insurance uses them, find any other place! read more

I received my car prior to the due date which was awesome! I was so excited to have it back, I've heard people are having to wait at least a month to get theirs back due to the supply chain issues. Regardless, the customer service was great and it was a wonderful experience from the front office to all the follow up calls and pick up. I did notice that the work was a little sloppy, the glue , I'm assuming is what it was, was not smooth and I actually pierced my finger when randomly grabbing the door. I was contemplating taking it back to get it smoothed, or just covering it with masking tape. I really don't want to be without my car for a while again. Additionally, there were other shoppes that were recommended to me that also detailed the vehicle, this was not the case with this delivery. I do appreciate the quick turnaround time, although I wish the work wasn't sloppy. Regardless, my car is drivable now and I'm glad to have it back. Thank you. read more

I'm an incredibly busy person so when I had an accident where my door needs to be replaced I was very frustrated and worried that dealing with the insurance company and the rental and the collision center was going to be a hassle. The day started out bad. I was late to my appointment with caliber collision because of work and I had a doctors appointment to get to so I had to reschedule. The lady at the front couldn't be nicer (I forgot her name but she's very nice) She was very accommodating and understood the stress I was under. She helped me find a time to see my rep. When I got my appointment, Ana the service rep. Was super sweet. She reviewed the process with me, we did the walk through of the car together and even gave me a breakdown of the time and repair cost when they came in. The paperwork was a breeze and it took no time at all. Very professional and personable. Caliber also called the rental for me. I was shuttled to the enterprise and my car was already ready. Very happy with the customer service! read more

came in today for an 8:30 appointment and checked in with front desk. she told me to sit down as she checked in with someone. 30 mins passed and nobody has checked on me or started checking my car to give me a quote. the only time someone asked me if i've been helped was when a couple came and someone from the back checked them in. i told the lady that my appointment was 30 mins ago so FINALLY they get someone to help me out. i don't know if it was because i was younger but not being wary of time is f*cking upsetting. the lady at AAA told me that it would only take 30 mins for them to give me a quote and i scheduled my appt to be that early because i have work. what's the point of making an appointment if the business won't be on time??? and to put the cherry on top NOBODY ELSE WAS THERE WHEN I GOT THERE so i don't understand the delay??? probably going to look for somewhere else to go to after this. this place sucks. read more

They did a great job in 8 days, 4 actual work days. Super professional too. Communicated everyday on progress of the vehicle. I recommend them. read more

I waited until I got my car back to write this review. I had a hard time getting an appointment When I walked in they were so rude. My appointment was an hour and a half late because of them yet they seemed to be apathetic about it. It took them 3 months to fix my car which they said was due to supply chain issues. When I would call everyone was always in a meeting and they would never call back. I would get attitude when I had to call back when they didn't return calls. I would not recommend this place. read more

Still haven't gotten my car that was suppose to be ready 11/3. Emailed the customer service email, with no response. When I call the place, I'm met with "he'll give you a call back" which means I have to call back in a few hours. Update: got my car 11/4 right before closing and waiting 20 minutes. To end my "oh so lovely experience" with this company, the representative said "I hope I never see you again." Don't worry, I'll be sure to take my car to a different company next time read more

My car was supposed to take fifteen business days. They actually completed the job in less then 10 days. Robert was very friendly and helpful. He gave me updates throughout the whole process. I would recommend this auto body shop to friends and family... read more