I'm an incredibly busy person so when I had an accident where my door needs to be replaced I was very frustrated and worried that dealing with the insurance company and the rental and the collision center was going to be a hassle. The day started out bad. I was late to my appointment with caliber collision because of work and I had a doctors appointment to get to so I had to reschedule. The lady at the front couldn't be nicer (I forgot her name but she's very nice) She was very accommodating and understood the stress I was under. She helped me find a time to see my rep. When I got my appointment, Ana the service rep. Was super sweet. She reviewed the process with me, we did the walk through of the car together and even gave me a breakdown of the time and repair cost when they came in. The paperwork was a breeze and it took no time at all. Very professional and personable. Caliber also called the rental for me. I was shuttled to the enterprise and my car was already ready. Very happy with the customer service! read more

I received my car prior to the due date which was awesome! I was so excited to have it back, I've heard people are having to wait at least a month to get theirs back due to the supply chain issues. Regardless, the customer service was great and it was a wonderful experience from the front office to all the follow up calls and pick up. I did notice that the work was a little sloppy, the glue , I'm assuming is what it was, was not smooth and I actually pierced my finger when randomly grabbing the door. I was contemplating taking it back to get it smoothed, or just covering it with masking tape. I really don't want to be without my car for a while again. Additionally, there were other shoppes that were recommended to me that also detailed the vehicle, this was not the case with this delivery. I do appreciate the quick turnaround time, although I wish the work wasn't sloppy. Regardless, my car is drivable now and I'm glad to have it back. Thank you. read more

came in today for an 8:30 appointment and checked in with front desk. she told me to sit down as she checked in with someone. 30 mins passed and nobody has checked on me or started checking my car to give me a quote. the only time someone asked me if i've been helped was when a couple came and someone from the back checked them in. i told the lady that my appointment was 30 mins ago so FINALLY they get someone to help me out. i don't know if it was because i was younger but not being wary of time is f*cking upsetting. the lady at AAA told me that it would only take 30 mins for them to give me a quote and i scheduled my appt to be that early because i have work. what's the point of making an appointment if the business won't be on time??? and to put the cherry on top NOBODY ELSE WAS THERE WHEN I GOT THERE so i don't understand the delay??? probably going to look for somewhere else to go to after this. this place sucks. read more

They did a great job in 8 days, 4 actual work days. Super professional too. Communicated everyday on progress of the vehicle. I recommend them. read more

I waited until I got my car back to write this review. I had a hard time getting an appointment When I walked in they were so rude. My appointment was an hour and a half late because of them yet they seemed to be apathetic about it. It took them 3 months to fix my car which they said was due to supply chain issues. When I would call everyone was always in a meeting and they would never call back. I would get attitude when I had to call back when they didn't return calls. I would not recommend this place. read more

Still haven't gotten my car that was suppose to be ready 11/3. Emailed the customer service email, with no response. When I call the place, I'm met with "he'll give you a call back" which means I have to call back in a few hours. Update: got my car 11/4 right before closing and waiting 20 minutes. To end my "oh so lovely experience" with this company, the representative said "I hope I never see you again." Don't worry, I'll be sure to take my car to a different company next time read more

My car was supposed to take fifteen business days. They actually completed the job in less then 10 days. Robert was very friendly and helpful. He gave me updates throughout the whole process. I would recommend this auto body shop to friends and family... read more

Great Service. Would recommend to friends and family. Lifetime warranty on the repairs.

My wife and I took our car to the Santa Fe Springs location and got a call the day after dropping off our car that it was being sent to the Torrance location due to Santa Fe Springs having To MUCH WORK. We asked can the car can be sent to the Long Beach Location. We were told no, "they have a lot of work to and can't take it." So I called the Long Beach Location and spoke to Gabby and told her my situation. She said "wow, I'm sorry they said that. I'm going to ask my manager and see what we can do do you!" She got all the info she needed and came back in the line and said "I got you. We can take your car! I'm going to call them right now and have them send the car over to us asap!" We wanted the car sent to Long Beach because the location is closers to our home, work and kids school than Torrance. She understood our problem and solved it right await within seconds. Thank you Gabby for all you're help. I know our car is going to be taken care of because you have amazing people working there like Gabby!!! read more

Anna was such a light in this dark tunnel and extremely wonderful to work with. She checked in often and was always available when I had questions. She always returned my phone calls same day if I couldn't reach her when I called. She definitely stayed on top of things and I have yet to see my car but her professionalism and personality reassures me that my car was in the right hands and everything will be the way it was and better! read more

My vehicle was rear ended and my insurance company sent me to Caliber for repair. I worked with Robert who provided great customer service. He kept me informed of the process (quote, parts provided and repair time), confirmed all parts used will be OEM and always returned calls, text or emails. Robert is very reliable and on top of things. The only hiccup which was not Robert's fault was during the pick up. They were a little understaffed and it took longer than I anticipated. But I am happy overall. Thank you. read more

Anna was such great help throughout the process. She provided consistent weekly updates and was able to finish fixing my car in a timely manner. My car feels and looks brand new! The staff here are professional, knowledgeable, and friendly. I recommend coming to this location when your car is in need of repair. read more

I have a 2003 Lexus SC 430 with an annoying, loud rattle in the rear of the car whose repair had defied the Lexus Dealership and other mechanics - until I took it to Caliber Collision on South Street in Long Beach. The team at CC-LB took the time - including several test drives - to understand, diagnose and silence that darn rattle. I can't say enough about their expertise, professionalism and diligence - they don't give up. Thank you to Jesse Arreola, Trever Lopez and "Wally." read more

Two days after purchasing a new car, I got rear-ended while waiting at a red light! The situation was very stressful and I was worried about how long it would take to fix. Anna was awesome! She was very professional , friendly, and explained the process very clearly. I'm so glad that she was there to help me. She kept me updated on the stages of repair and left me messages when I couldn't pick up. This really made me feel at ease and let me know that I was taken care of. When the time came for me to pick up my car, Anna went out of her way to help me. I didn't have a ride to drop me off at Caliber, so they delivered my car to my apartment! Anna arrived in no time with my receipt and summary of the repair. My car was washed and looked amazing. Overall, my experience with this location was excellent. I will definitely be coming back for any future repairs. read more

Anna is hands down one of the best to talk to here. Shes very attentive and understanding of the situation with my vehicle being stolen/ stripped for parts. She has made this whole process less stressful and I couldn't be more grateful for her and the team that she works alongside. Keep up the great work. Thanks read more

Anna was great! I brought in my new car because I accidentally scratched the tailgate opening it in my garage ‍ She was so sweet and helpful. I definitely recommend asking for her, she will take care of you! read more

I am a USAA member and they partner with Caliber Collision to perform repairs to damaged vehicles. I turned in my vehicle for repairs a few times at this location. They are a pleasure to work with! I am incredibly pleased with the level of service we received working with Robert. He was very polite when we first met him. Once we turned in our vehicle, he provided us with status reports by telephone throughout the entire time the repairs were being made to our car. He went over all of the paperwork thoroughly, I really felt like we were in good hands. Lastly, the work performed by the body shop employees is phenomenal, the color match is flawless, its as if nothing ever happened to the vehicle. We live near this location which makes it even more convenient. We will continue to take our vehicles to this location in future if they need to be repaired. read more

they tried getting me for a side mirror replacement for $709 and they take forever to check in while no other customers are in there.

We recently had our car worked on, Robert assisted us he was very helpful throughout the process he provided great customer service he communicated every detail to us. I rate caliber collision 5 stars over all everyone was so nice and helpful from beginning to end. we are satisfied with the work done to our car we got out car back in no time will use them again. read more

I am very happy with the work at Caliper Collision! This is my second repair with Caliper and I wouldn't go anywhere else in the future. They first fixed my Subaru and John was very helpful and kept me updated. They just fixed my Toyota tundra and Christian was very helpful and called me often with updates. They fixed the car a week before they estimated. My favorite part was that they took care of everything and I never had to worry about my car. I never had to call to find out the progress of my car because of the constant updates. They treated me as if my car was very important to them even though I'm sure they're very busy with other repairs. Both cars looked brand-new after they were fixed! The paint job was pristine and they returned them washed and clean! Thank you Caliper and Collision for fixing my cars! read more

Robert Rancho very professional and came out on time to do my estimate. I highly recommend this place!!

They worked fast and did a clean very good job. A part was going to take a month to get, but the service tech Anna was on it and able to find it within 2 days. Also got a clean car back! We did not expect that. read more

Originally, I was set to take my car somewhere else and they gave me the runaround for over a week . Then I decided to go with Caliber that was recommended by my insurance . My car was rear ended . From the beginning to the end, the customer service was amazing. Robert assisted us from beginning to end. Every day we were notified with progress, and our car was done a lot sooner than the estimated time we were given from the beginning. I definitely recommend caliber collision in Long Beach and if I ever needed I'll be going there again. My car looks new again. read more

Jesse and the Long Beach shop did an awesome job! Jesse kept me updated on the progress of my car during the entire repair. My quality expectations were surpassed based off of previous experiences with other auto body shops. I would definitely recommend the Caliber Collision Long Beach location to family and friends! read more

Robert Raucho provided excellent service from beginning to end. Our car was ready before the promised time, and Robert advised us on the best way to handle the repair. He communicated very well and showed genuine concern about ensuring a great outcome. We are very pleased with the results. read more

My guy Christian helped me out really well. Car looks brand new. Go check them out. They do a really good job over there!

Anna Ramos provided excellent customer service the entire time. She did an amazing job!

Took my car in for some minor damage and it got done pretty quickly. Robert helped me out and constantly gave me an update on it. They did an excellent job and I would recommend this place. read more

I broke my passenger door side mirror and scraped my car as well. Caliber was nothing but helpful as I received repairs. My insurance company recommended this location to me and I couldn't be happier. Their customer service is amazing. I am a young adult woman and they helped make me feel comfortable with the repairs. I felt totally helpless when I hit my car and they helped calm my fears. Great place to go and get repairs. I am more than happy! read more

Great service! The employees are very nice and do a great job throughly explaining your cars needed repairs. They also do a great job staying in communication with your insurance incase the repairs cost more than what the insurance adjusters first quoted. They also call you back frequently to give updates on your car repairs. read more

Very professional and fast. My car looks exactly the way it did before my accident. Anna helped the process go very smooth and kept in contact with me throughout the entire process letting me know what was happening and completion dates. All the staff were very friendly and helpful. Highly recommended. I am super happy with the results. read more