OK. I realize that some people may have had bad experiences with this shop but that hasn't happened to me. The front desk (Jocelyn in particular) and customer service was PRISTINE and CLEAR from the start! I admit, I was a bit nervous but I took the car to them anyway because it was vandalized (from a crazy landlord). Anyway, I was told by them that the damage was extensive and that it would take 20 days to fix. I was dismayed but customer service took me outside and assessed the damage and it took such a short time. I can honestly say that they communicated with me throughout the process and they received permission from my insurance center IMMEDIATELY. I was shocked at how thorough they were! Not only were they thorough and communicative, they were friendly and I genuinely felt VALUED. Rarely have I encountered an auto center that made me feel this way. Finally, to top it off, they finished the car 7 days (!) in advance so it didn't take the full 20. I WILL be taking the care back to them, and I wish that they did oil changes and tune-up(?) I would just take it to them for my auto needs. I gave them a perfect score because of the level of professionalism, communication, and yes timeliness of the project. P.S. I am attaching a picture of my car so that you all can see the QUALITY of their work. read more

Number One Auto Center - Body Shops Near Me - Long Beach, California

I took my vehicle to this dealership as recommended by my insurance and the bumper recently slipped off during the recent heavy rain. It seems to be on, but I always have to force it back into place on the side that was damaged. It appears they used some sort of cheap adhesive to stick it back on after repairs & used a bumper that does not fit my current vehicle model. For the most part, the paint matched, the turnaround was about 2-3 weeks but honestly I've had much better experiences else where. Many years ago I had worse damage on a vehicle that was handed over to me within a one week. I'm just bummed because I'll have to take it back once I save up for another 2-3 weeks of car rental which gets expensive. read more

This place was recommended by my insurance, and I have no idea how they're considered a "preferred vendor." What a joke. My car was supposed to be done the first week of November, then got pushed to the 11th, and now it's maybe Friday -- if I'm lucky. Every time it's something new: wrong parts, more delays, endless excuses. They've had my car for weeks and still can't give a straight answer. Absolutely ridiculous service. At this point, I'll be shocked if I even get my car back this month. Save yourself the headache and go literally ANYWHERE else. read more

Just picked up my car. They are very clear about what will be replaced including all costs. They even fixed (at no extra cost) another issue that was not a part of the original claim. Their mechanic also did an assessment before the car was returned to me. Wonderful staff and really clean repairs, highly recommend! read more

STAY AWAY! These people are thieves and cheats. My car came in with rear end damage and they messed with my engine. My car does not sound right. It's a hybrid and used to have a heavenly sound to it, now it sounds like it's struggling. This car is a 2024 with 5k miles and zero front end damage. Why was so much done to the engine? The body work is terrible and the paint is terrible. There are scratches and tool marks they left around the car that were not there before making the car look damaged. Some pieces were not put on correctly and you can see gaps that were not there before. The paint job is no better you can see the imperfections in the paint, the color is very diffrent and there is to much orange peel. It seems they got some sort of coating on my rims as well that they were not able to take off. The front rims are smooth (like they should be) and the back rims are textured. These people also stole my samsung charging cord along with my prescription rayband sunglasses in a raybands case. It looks like they tried to steal the phone holder as well because it is broken and you can see where they stuck a tool to try and take it off. I would not trust these people to even fix the mistakes as they have already stolen over $500 worth of items from me along with doing a bad job. read more

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I don't know how they're running this place. Came in with a fender bender from a car accident and was told it would take a week. A week later, I had to call back and ask about the status of my car. The front desk representative said it would now take an additional 10 days on top of the original week so 17 days. They would have not contacted me or told me anything unless I called them. went over and looked at my car and all they've done so far is take the bumper off. My car is sitting on their lot, not being worked on. She asked about a check from the insurance company and then she volunteered that she was digging through my car to look for it. That's where it was. SO WEIRD THIEF VIBES TOO. All around terrible vibes, terrible attitude from the representative, terrible service. If this kemper infinity insurance hadn't recommended #1 auto I wouldn't have used them. They are #0 in my mind. read more

PHENOMENAL JOB. The team at Number One Auto did an amazing job, my vehicle practically looks brand new again. Jocelyn, Jayson, and Kim were especially helpful and continuously provided excellent customer service. This shop is not shady like others & ensures that your vehicle is taken care of. They will take care of you here, especially the manager Jocelyn. I will be recommending this shop to others. read more

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It was such a pleasure working with Cynthia. She's very knowledgeable and walked me through the repair process. She's definitely your go-to gal! Thanks Number 1 Auto for making it so easy! read more

I wouldn't trust this place again!!! Their thief's!!!! You leave your car to get fixed and pick it up with your stuff missing! I should've read the reviews before but now I see why others wrote the same thing! I picked it up and there was some kind of cbd oil in the middle console!!! Some idiot that works there left his evidence! JERK!! They were snooping all through my stuff and stole a wallet I had just bought! I had other stuff from my trunk missing too!!! They fixed the front end damage to my car but now it has paint chipped on the door!!! I've had enough with this place! I call and the girls who answer the phone keep giving me the run around!!! Save yourself the grief and go elsewhere!!!! read more

WARNING! GO SOMEWHERE ELSE FOR CAR REPAIR!! My car was damaged in a hit and run accident and while they did a decent job in repairing it. The lowlifes that work there stole a lululemon wristlet I recently got for Christmas AND they stole the pack of toiletpaper in my trunk from Costco. If you do end up here I would STRONGLY suggest emptying your car COMPLETELY prior to even going to this place. To top it off I'm sure they took my car for a joy ride because I found CBD oil in my car once I picked it up! This is a shady business that takes advantage of their customers by STEALING from them!! I would be ASHAMED of being the owner of this dump. read more

Number one Auto center took care of my Jeep compass and went above and beyond for me. I am truly thankful for this team and how they handled my jeep! It looks great and runs even better than before my accident! Thank you! read more

while they did an amazing job fixing my car there is a thief who works there that stole my Burberry sunglasses out my middle console . when I called and complained they didn't even acknowledge it. not my first time getting work done there but its my last. unethical behavior read more

Amazing body work and service to my car will definitely recommend this shop and thanks to Cynthia with the great customer service .

I had a great experience here. They were very willing to work with my needs and made the whole process of repairing my car very easy. Not to mention they finished it very fast and efficiently! read more

Awful just awful. Took my car in to have my roof replaced. Had to wait 2 weeks to bring it in and it took them 5 months to fix it after constant phoning and, "It'll be ready next week, no the week after I mean, no no the end of the month for sure." its ridiculous. Was first told they couldn't find the part. When I called 2 weeks later its "Oh no we have it we're just having issues with your insurance" News to me?!?!?!? Maybe call and let me know about the delay or something. Then nothing for a month. No call or update just nothing until I called them. Im told the part they got sent was wrong and they needed to reorder it. Fine stuff like that happens so I wait, "Got sent the wrong part again" ok "Oops wrong again!" ... They could not find the part and told me "Its out of our hands Maybe you can call and see what's going on?" Dumbfounded is the best word to describe the feeling I felt after hearing that. But I shouldn't've been surprised, they never called me about updates so why should I expect them to do the bare minimum and call about my part. Queue months of waiting with no definitive answer on when im getting the part and finally I have to settle for A USED PART IN A DIFFERENT COLOR. Awesome glad I waited almost half a year to get my car back in the wrong condition. But the cherry on top? When I finally called (yes I STILL had to call to get the update on my car being done, shocker.) They didn't finish the detailing. Told me I should get it the next day maybe. And I do finally pick it up,(still didn't call me to tell me it was ready) all my stuff is tossed in the trunk including a little trash can they didn't bother to check if empty and sunglasses that are now scratched up. To top that off, as if it couldn't get worse, they messed up my steering wheel. Its dirty as f*ck, there's a gash in the leather grip some how, and all the chrome is ruined as its flaking so bad it comes off in my hands while driving. They had the audacity to say "oh well when you brought it in it was kinda already like that" No dumb*ss, I brought it in with a slight imperfection to the wheel. I got it returned with most of the chrome gone. All in all a terrible experience A 5 min google search pops up many listings for a headliner and calling these sites for info confirm they had them in stock and could ship overnight. They don't do their jobs. Waste of time and everyone should avoid this place. They don't give two shits about you and you can very clearly hear it in their tone of voice. Half the time its sounds like they forget their at work its sad. Couldn't be bothered to remember who you are even if you called and hour ago. And zero sense of agency. Fire Claira or Carla or whatever her name and the rest of the girls in the front office is and get some ppl in there who actually care and know what their doing. But better yet just stay away and save yourself the headache. I should have listened to the 1 star reviews and hopefully whoever reads this does too. read more

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To who ever does business at this shop, just so you know your vehicles will be parked 1-2 blocks from the location.This place looks like they over book for the limited space it has. I live across from the shop & I've counted as much as 15 cars on the surrounding streets. The farthest I saw one was on Linden & 15th. Don't be surprised if you guys see extra dings, dents or scratches on your cars. A few weeks ago there was a horrible car accident where a drunk driver crashed into 6 cars on 15th & Elm. Luckily it was after hours, but who knows if any vehicles were the shops. This business should have more respect for one's property. read more

My son got into a minor fender bender, and Jose and his team at Number 1 Auto were once again incredibly helpful with our repair work for my son's 2024 Jeep Wrangler Sahara. As usual, Number 1 went above and beyond being incredibly accommodating, working with my insurance carrier, and getting the repairs done super fast. My son and I are very content with the work completed by the bodymen at Number One Auto. The car looks brand new as if nothing happened. My son was all smiles. Thank you again, Jose and his team, for making it an amazing experience. read more

This review should have been written months ago. Please avoid this shop at all cost. If I could give this place negative stars I truly would. Extremely unethical practices and they use scare tactics for people to force them to choose their services. I feel extremely sad for the people who have fallen for their poor practices. We encountered a few issues from this awful establishment. The first one my husband left his car here to obtain an estimate. The owner Jose kept our car and told us he had to wait until he received the payout estimated amount from the insurance adjuster. After he knew how much money the insurance was going to pay then he told us how much he was going to charge us to fix our car. He added an additional 2k above the amount from the insurance. My husband refused his services because he lacked transparency on how much labor and supplies would cost. It felt like he was trying to maximize his payout at all cost! Jose the owner refused to release our car if we didn't pay him storage fee which was over $3800, he held our car unlawfully and forced us to hire an attorney. I feel so bad for the people that can't afford legal representation from this bullying establishment. We were able to obtain our car without charging us any storage fee. This place is truly awful and unethical. He also lied about our car needing a new transmission and additional work. This was after him (Jose) knowing how much the insurance was going to fund the fixing of our car. He was adding more issues than what the car truly had. He was rude, disrespectful and unprofessional. read more

Came in to get my car serviced and from the beginning to end the gentleman helping me out where completely knowledgeable and professional Mark in service was amazing. Miguel in sales is a straight shooter which is something I value, I will be coming back to purchase my next vehicle with my guy Miguel. read more

Do not take your care here unless you want to wait weeks and weeks expecting your car just to find out you have to bring it back and leave it for a few more weeks. They ordered wrong interior parts and then received flawed part, then waited again for the right parts to bring my car back to wait again 2 weeks because they broke more trim parts on take down and still had to paint the door and wait to dry in the middle of the second week. Still waiting on my car, at first they said pick up on Monday, then Tuesday and now they are saying it will be ready tomorrow on Wednesday. Do not take your car here unless you want smoke blown up your @$$. read more

This place is horrible. Took my car in for cosmetic work...a simple insurance repair. The customer service is the worst I ever experienced in any industry. I was assured by the manager Henry that I would be updated (after I complained the first time). Needless to say, Ive been provided no update and when I call the person I need is at lunch, sick, or not at their desk. STAY AWAY FROM THIS PLACE. read more

Friendly staff. Adequate communication with regard to updates on any repairs. Make sure to call and make an appointment before heading over. I made an appointment, but they didn't inform me that they were going to need me to leave the car, so they were expecting me to get a car rental to go home, which was less than 2 miles. I kindly insisted that they drop me off at home because no one informed me; they were kind enough to take me home. read more

Thank you for the Amazing Work on my Vehicle. Getting the job done efficiently and Right the first time.. Great customer service and informative team. Keep up the good work guys! I will send my people over your way if need be. read more

Number One Auto Center - AMAZING WORK! - Body Shops Near Me - Long Beach, California

The only good thing I can say is how friendly and kind the front office staff are. I've had my car in the shop for a week and a half and not only did they order the part a week after I sent the car in, they haven't even started on my repair. Make sure if you go with them then you have rental car services paid for to your insurance, otherwise you will double your bill just by renting a car while waiting for them to finally get started on your vehicle. If it wasn't for their rental discount through enterprise, I would have picked up my vehicle a week ago and gone somewhere else. read more

Beware!!!! Don't bring your car here. My truck was suppose to be ready by May 13 and till this day I still don't have my truck. I called multiple times and they give me the run around and the girl I spoke to is so sarcastic worst customer service ever. I'm pretty sure that after they read my review there probably going to make me wait longer for to get my truck back. Ppl please don't bring your car here save yourselves a headache go somewhere else. They should change the name from number one auto TO over 3 months to fix auto!!!! Beware!!!!!!!!!!!!!!!!! read more

My tailgate and bedcover were stolen from my truck, and Mercury Insurance recommended Number One Auto Collision for the repair. I am currently furloughed from my job, which makes this situation even more stressful. However, meeting with the staff of Number One Auto Center made me feel a lot better. Larysa at the front office was extremely friendly, helpful, and empathetic to my situation. The owner Jocelyn was also there, and she was terrific. She seemed to care about her customers and took the time to explain the process to me and was very accommodating. Also, I am a bit of a germaphobe because of COVID, but their office was immaculate and very clean. While I was there, it was continually sanitized, and they took every precaution to ensure their customers stayed safe. My car hasn't been fixed yet, but based on my interactions with the staff and owner today, I highly recommend Number One Auto Center. read more

My husband and I dropped our car off here to have a bumper fixed in April. (Our insurance wanted us to come here) It took this place three weeks to send in an estimate to our insurance. We had to call over and over to get someone to even send the paperwork over. Our car has still been at this shop with random new things being repaired. Each week we call we get a different excuse as to why our car isn't complete. Each week we are told it'll be done in another week. Apparently they sent our car out for alignment but don't know where they sent it, billed our insurance for the alignment, next week we call and they say they are sending it that day for alignment work. ???? They also haven't sent us a narrative and breakdown on all they've done even after we've asked repeatedly. Nobody there knows anything, they don't know where our car is, apparently they ordered a headlight, didn't get the right headlight, told me they had the right one and it will be done Wednesday. Today they told my husband they didn't have the right one and it won't be done in time. This shop has kept our car now for almost 3 months. They are difficult to deal with, unresponsive, unprofessional and we are fearing either our car has been stolen by this shop and they are committing insurance fraud or that they have completely ruined the car and are trying to buy as much time as possible while milking our insurance. We have submitted insurance fraud investigation with our insurance due to the billing not matching their statements, we will be filing a police report for our missing vehicle, and we will be filing a BBB report against them. This place needs to be shut down asap. read more

Let me start off with the positive, +Rena is AMAZING. She was very responsive throughout the entire ordeal--even after I picked up the vehicle and I had a few issues with it. Issues: -Time to Repair was not even close to the initial estimate they give you--I understand it's an estimate but the time lapse is drastic. -My vehicle had surface scratches on the hood near the top on the drivers side (did not notice it until later that day after pick up) but thankfully Rena was able to buff it out a few days later when I was available to come in. -A week later, my friend notices the hazard light from the repaired side does not work, I call Rena and she happily agrees to take a look, turns out the bulb was missing. ***My Clubmaster RayBans went missing during fix read more

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This business is truly insane. The rudest, most unprofessional, aggressive for no reason girls work in the office. They had my car for two whole months and then gave me the car and told me they'd call me in a few days, because they still needed to install the grille. They never called me. It is literally the end of July and I've been calling since November to get an answer. They would put me on hold and never come back, hang up on me, transfer me to a voicemail and then not pickup when I called back, etc., I'd constantly ask for the manager but he was always "on lunch "or "in a meeting". If Mercury suggests this place, DO NOT GO, I swear! Glad it's over. read more

The name is a joke because they are really number one out of five stars. Worst service, didn't fix what was wrong with my car even though I told them over and over what was wrong after over a month of them so called working on my car they said it was ready. I was an Uber driver and was going to work Coachella . I drove it off there driveway, not even 2 blocks and my steering wheel freezes up and car slows down. They lied when they said they fixed my car and they didn't fix what was wrong with it. Cosmetically they so called fixed it which was crap work. I hit a raccoon on a blind curve. The following morning I get in my car and my car would turn on but would not move and the dash had warnings and say to have car towed to ford dealership. I did and ford said the raccoon messed up the auto steering for the self parking and the special part needed to be replaced. So I took my car to number one auto body. They said I needed a new hood ,new front quarter panels and the front grill and front bumper. All I needed from what I saw was a new bumper but number one milked the insurance system scammed the insurance company and me. So I was furious and told them this needs to be fixed immediately and they didn't work on it. Still no car. They had my car so long that they ended up paying for my rental after my insurance only covers a month. They ended up having ford fix it. A couple months go by and I had scraped the bottom plastic of my bumper a month prior. A couple months later the fog light casing of my bumper flies off on the freeway. I take it in and tell them what happens because they "guarantee their work for the life of the car . They looked at and said bring it back when the part comes. I didn't hear from them for a week so I drove over and they didn't order the part they looked at the missing $85 fog light Insert and saw the bottom of my bumper scraped . They said that the insert came out when I scraped the bottom of my bumper. I told them that scratch happened a month before the insert came off. They wouldn't replace it and I couldn't believe it. Bottom line they are the worst auto accident repair place . They are shady , lie, do crappy work and don't know what they are doing. read more

Okay, I'm being generous when I put 1 star. If Yelp allowed me to, I would put 0 stars! My experience with this place is horrible. I warn you now, STAY AWAY!! It all started in May 2018. My car was broken into and my radio was stolen. When the thieves stole my radio, it triggered my car into antitheft mode, meaning I could not turn on the car or even move it! My insurance told me that Number One Collision Center would repair my vehicle. I contacted them the next day and I was informed it would be TWO WEEKS until they could send out a tow truck to pick up my car and take it to the shop. Why should I wait two weeks for them to even receive the vehicle? However, I waited two weeks and the car was picked up. I was informed that the repair wouldn't take too long. To be honest, I don't remember the exact time frame they gave me. But nonetheless, it ended up taking TWO MONTHS for me to get my car back! It was dropped off in June 2018 and picked up officially in August 2018. I had to constantly call to speak to Jocelyn over my vehicle and its status. It took forever for them to replace the stereo system and dashboard. They ended up not finding all the parts so they had to give me a check for the damage. The part that upset me was that they replaced my battery without telling me (which they charged me for and took out of the check)! My car was finally done a month later and when I went to pick it up, they forgot to connect my bass system to the actual stereo. Which meant I couldn't take the car yet. Then I went to pick up the car one more time and the air conditioning stopped working (it was working before they worked on the car). So that meant they needed to fix that. They even damaged my new rims! They had to send it in to be fixed! More so, their power wash took off the color from my rim caps and I had to go back to my original shop where I got the rims done so that I can get those replaced (which by the way, it wasn't until October that I got the check for those rim caps from Number One). The car alarm system they put in my car kept sounding off randomly. I was unwilling to take it back to them to get it fixed. I called my insurance and had them pay me directly to get that cheap alarm system replaced. Yes it was cheap, the other shop I went to told me it was imported trash essentially. I'm so disgusted at the poor work they did and how frustrating it was for me for those two months! In the end, I had to go to two additional shops to get my rim caps replaced and car alarm replaced over the poor work of Number One! Please do not do business with them! read more

Okay, so my sister's car got hit at 4am on the same day (it was a Wednesday, from what I remember) that I received a list of body shops in the Long Beach area that are warrantied by my insurance company (USAA). I went to Fix Auto Long Beach near fabric barn on Anaheim and my sister was sent to this place. I was quoted my suburban to be done in a week's time on the day I dropped the car off to be taken apart for the estimate to be sent to my insurance. I received daily text messages from Fix auto notifying me that my target date was Friday on the following week. Amazingly! My car was done in exactly a week! I'd dropped my truck off at 5pm on Wednesday and picked it up at 515pm the following Wednesday (only because I'd missed their call at 3pm and saw it at 5pm). My point is, my sister is STILL waiting on an estimate from this place, and on top of that, they quoted her that it would be fixed in TWO and a half MONTHS!!!! But of course someone would call her once a week to update her on The progress of her vehicle. I can't believe it. I mean, if you have 2-3 months of a rental included in your policy, fine go here. But If you don't, or if you only have one month, go to Fix Auto -- or anywhere else really. read more

Not sure where to start, I didn't do my research before sending my vehicle to this shop and based off what ive read, others have done the same. I just assumed it was the best option, seeing how it was an authorized repair shop through my insurance. However, I'm very disappointed and frustrated with the staff and shop. I won't mention names but I can count on one hand how many times I was told my vehicle would be ready and it wasn't. This location lacks communication where a lot of frustration could be resolved. Now I strongly suggest you do your homework before you become another negative report on this business cause after a month I still yet to hear any news on repair, just false hopes. Fast forwarding, I got my vehicle back. I can't complain about the job. All I can say to the employees of this location is communicate with your customers. Share information such as back orders or delays in mail delivery. These are important things we would like to know about. read more

Words cannot express how thankful I am with this place . Jocelyn and her assistant have been a pleasure . I am so grateful that they took the time to prioritize my case due to an unfortunate situation I was in . Jocelyn professionalism is an example and she truly cared for my situation . I am so greatful and I truly trust and recommend this place to anyone who needs a car repair . Jocelyn and her assistant are honest and their customer service is outstanding . I will be forever greatful and these two girls deserve to be recognized by their outstanding work !! read more

My Dad (Mike) says, " on a scale from 1-10, Number One Collision Center is an easy 15! They saved me so much trouble and money after all the drama and run around I dealt with another car shop(Maaco). Larissa really took care of us and made sure the whole process from start to finish was professional and ultimately satisfying. The car we brought in was in a wreck and the other car shop let the vehicle sit and ----what a disaster. Number One Collision Center listened to me, understood my predicament and really put their customer(me) first! I can go on and on about the great service they provide but you got to see for yourself! Go visit them if you're in need or any repair (or paint job) they're servicemen/women really take pride in their work and the quality and effort shows! I am more than happy to suggest and refer people to this auto shop. You don't find too many people (mechanics) that will take in a 20 year car and treat it as if it was the most valuable prized possession you have left. Take a look for yourself!! Not only did they fix the damage but they repainted the sides to ensure everything matched up and look as good as new Thank you; you all really are number 1!!" read more

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welp folks here goes another bad review for number on auto center (lol). I have never seen so many unhappy customers and one star reviews for a business? Either Diane b is dumber than stupid or she fell into this business because she certainly knows nothing about it. (or she's in on it)? took the car here because the insurance company said they had a contract with Diane b. so its been over two months of getting lied to and the run around. They don't update on when the car will be ready, they give lame excuses when I call and ask, they have been paid in full by my insurance company weeks ago and still waiting for them to call me! PEOPLE PLEASE DONT BRING YOUR CAR HERE. just read all the bad reviews. Diane b I don't know how you sleep at night? oh wait yes I do because you don't give a crap about your customers, cars, business or the community that keeps you fat and happy! try to do better. read more

Dropped off my car for repairs!! Met with Jocelyn and she was so helpful. Not only did she make me feel welcome, she explained everything I needed to know about my repairs. read more

This place is absolutely amazing, they got the repairs on my car done in a timely manner and went above and beyond on the repairs. They cleaned the inside and outside of my car and even organized the stuff in my trunk without even asking for that service done. Communicated repairs and estimate very well. Fair warning though, they don't take AMEX, they have a sign posted and unfortunately I skimmed right over it. read more

BEWARE! Never again go to an Auto Body shop where your car insurance recommends. Someone had hit and run my car leaving the driver side mirror completely off, and I had to come here for an estimate. I dropped it off overnight, hoping the next morning they will have the estimate done and I would have options to discuss with my claim adjuster. Nope, I called in the next morning and they said they would call me later in the day to give me the estimate. I waited all day, not a single ring. Second day, I called again, they claimed they called me and told me they have done the work on my car. What the? Who does that? With what approval did you get to do the job? Because the mirror replacement cost is lower than my deductible, I'm paying it out of my own pocket. I'm a bit furious, and upset despite that it is a minor fix on my car. What if it was a bigger deal such as a transmission fix that would of cost nearly a grand to replace. Communication here does not exist. I'm the kind of person if you say something will be done on this day and time. I expect it to be as said. Final results, sure they fix the mirror but I have big ass scratch on the front of my bummer which wasn't there. Sigh' read more

Where do I start? Truly. I mean...how does one convey how absolutely grateful they are for the gift that is Jocelyn and her team? Were I not as gifted with description as I am, this review MIGHT prove challenging. But given how absolutely accommodating Jocelyn and her assistant Sang were to me and my daughter, singing their praises will prove effortless. My daughter had a very jarring accident this Summer and was broken hearted when her (new to her) Nissan Murano she'd had not even a month was smacked into by an uninsured driver. After a very quick referral to Jocelyn and her 'Number One Auto Center' team, I was instantly embraced, welcomed, waited on, hand-held and given the most delicate touch to ease my worries and console my daughter. Not to mention, with all that they had on their plate, I was returned the car relatively fast! In fact, 'Number One Auto Center' did SSSUCH a good job, they kind of ruined the mundane and scratched-up-ness of my daughter's ordinary-looking beater as their repairs were done better than I could have hoped and now look better than the rest of the car!! So while I do indeed hope I myself don't ever wind up in any kind of wreck, should I make it through and my car not be totaled, I can think of no other repair shop I would want to touch my vehicle! Thank you, Jocelyn! read more