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    Deep Rock Water

    1.3 (259 reviews)
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    Services - Deep Rock Water

    Water delivery

    Water purification system cleaning and maintenance

    Water purification system installation

    2 More Services

    Water purification system repair

    Salt delivery

    Deep Rock Water Photos

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    Recommended Reviews - Deep Rock Water

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    Wait time with no answer.  This was my second time calling waiting.
    Dan G.

    I have received three emails from Deep Rock since signing up for their delivery service at Costco. One was the introductory email and the other two were emails telling me "tomorrow is your first deliver." I never received a delivery and I hav not received a response. I've waited over 10 minutes twice on their toll free customer support number and no response from two emails. im so glad I didn't cancel my Eldorado water deliver. We just thought we'd try Deep Rock and compare the two. We are sticking with Eldorado!

    Cooler waiting to be picked up

    I ended up buying my own water cooler and filling it up for 50 cents a gallon at the grocery stores. Deep Rock is like everyone else said such a scam!! I canceled my service back in October for the reasons in other reviews. Inconsistent delivery and pickup, random charges, no shows and added deliveries. Never again. So after canceling I forget and never hear from them. No emails nothing. I try and log in. Locked out. Finally in January I get in touch with them again and ask why my equipment is still here and not picked up. In which they informed me of a $200 bill. Excuse me? I canceled in October. They have been billing me since October the rental and late fees etc. I refuse to pay any of these fees. I chose to pay $80 on charges since October from the rental fees and told them again to get the equipment. Still sitting here at the house hung picked up. Call again to see when they will get it and they tell me I've a $96 balance. I said what is the balance in which they say fees. I already paid up I'm not paying fees as you can't even get the equipment. So today I looked up the address and came across yelp. Found and decided to leave this review before I physically go drop off the equipment to their faculty with my $100 delivery fee and bill to them. They can pay me the $100 fee to return their equipment months after I asked to cancel and even paid the rentals after canceling. My bf got deep rock 2 weeks ago and I got him a cooler as well. He was well wishing time to cancel his agreement luckily.

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    11 months ago

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    1 year ago

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    Cara K.

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    10 months ago

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    7 months ago

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    Debra H.

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    11 months ago

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    10 months ago

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    1 year ago

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    1 year ago

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    Cara K.

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    5 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    Debra H.

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    3 years ago

    Horrific service- they do not pick up empty bottles and their customer service is truly awful. Do not use this company-

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    Page 1 of 7

    Ask the Community - Deep Rock Water

    Review Highlights - Deep Rock Water

    I called again and was told they wouldn't be able to get out until August 3rd, so I said fine, August 3rd came and went, guess what?

    Mentioned in 3 reviews

    Read more highlights

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    We met at the Garden and Home show a few weeks back when we were looking for companies offering…read moresoft water and water conditioning. I am happy to say I am glad we signed up with RMWC! Tom came out to talk water and boy, does Tom know water! As we started to talk about the house, where our water comes from and what we were primarily interested in Tom was doing tests of our water. He was very efficient in the testing and explaining the results. Our new home in Castle Pines was built with an instant hot water unit, which was all new for us. And from some other companies we talked to at the garden and home show told us that you definitely need to put a soft water unit in for the tankless (primarily for the warranty). As it turns out, Tom gave us a measurement of 3 for hardness which is very good and he told us we do NOT need to install a soft water unit. BONUS! We also talked about other minerals and pH in our water. And it was nice to hear we have really good water here. He did leave a flyer and a quote for a RO (reverse osmosis) drinking water system if we ever decide we would like to go that route other than just getting drinking water from the refrigerator. I would highly recommend anyone who is curious about their water quality to contact them and talk through what you might need or what you want.

    Every positive review that you've seen on this company is spot on. We met and spoke with Tom, the…read moreowner, through out every interaction. He was quick to respond, helpful and honest. If you're looking for a water softening system, go with him. I like to learn and understand how all the appliances in my house work and Tom couldn't have been happier to spend the time educating me, both before we agreed to hire him and then while he was personally installing the system. We discussed our needs and family size, and it was refreshing when he recommended the lower cost solution for us instead of trying to upsell us something we didn't need. He'll be very honest about what will make you the happiest with your water. The system works great and made a noticeable difference with the hardness of our water. Tom was very efficient when installing and left no mess when he was done. He and his wife (co-owner) have also called to check in to make sure we were happy and confirm everything was working well. Don't think twice about hiring them!

    Water Pros - Whole House Filtration

    Water Pros

    (15 reviews)

    We inherited a Pelican water filtration system when we bought our house that I knew nothing about…read more I called Water Pros when it started leaking since Pelican wasn't in business anymore to see what the state of the system was. When we found out it was so old & calcified that it wasn't even working, we purchased a new whole house conditioner. I was shocked at how fast they were able to install it & they were very thorough in running through everything with me. We finally feel like our water is in under control and not a big question mark

    We had an RO unit installed in our kitchen some months ago by Water Pros Water Purification. The…read moredischarge hose was not inserted into the drain correctly and it came out and began emitting water into the cupboard under our kitchen sink. Since the leak was so slow, we did not notice it until we went downstairs and saw the huge water bubble in the basement ceiling. The carpet was soaked. All in all, we had a repair bill of just under $2,600. I called Paul at Water Pros the day we discovered the damage and he told me that he "would take care of me." He suggested I call my insurance company to start the claim. I did that and was told that since the damage was less than my homeowners deductible, that it would be up to the installers insurance company to cover it. The Hartford Insurance company carried Water Pros insurance policy. I sent and explanation of what had happened with the pictures I had and was told that since I did not prove that the damage was due to their insured policyholder (Water Pro's), they would not cover the claim. Not worried, I again called Paul at Water Pro's. Now he was changing his tune. No longer was it "I will take care of you," but now it was suggesting that it was not his installer's fault that the damage had happened. I told him that any other cause was ridiculous. Was he suggesting that I or someone else pulled the waste water line out of the drain myself? Ultimately, he said it was impossible for the waste water line to come out of the drain. Funny that, since it was sticking nearly straight up out of the drain when I found it. On the day I found the leaking line, I immediately turned off the water and proceeded to anchor the line to the underside of the kitchen counter before curving it back down into the drain. I then squeezed the line together so that it wouldn't want to spring back out again and held it with a nylon tie wrap. Paul refuses to admit fault for his installation and has stuck me with the repair bill. I am currently seeking remedy in Small Claims Court.

    Deep Rock Water - waterdelivery - Updated May 2026

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