I want to say "the bigger they are the worst the CS!" I recommend you you stay local and do not do business with this huge corporation. "Customer service"(and I use the term loosely) is a call center in Florida and I was told twice by them that they cannot contact Colorado office directly. All they do is note your account, apologize for your frustration, promise you will get your delivery but can't guarantee when. Guess what...still no delivery. This is the second time in six weeks and third our fourth time in a year. On top of it all on this months invoice is notice that prices are going up next month! Paying more $$ & getting less service! Shouldn't be. Called and cancelled our service today. No issues with that. The person on phone didn't seem to care. We're just another account #. There are plenty more. L.D.P. LLC read more

Horrible services. You think everything looks good when you have the water delivery? Once we wanna cancel or something went wrong, you will know whassup? They wont come and pick those empty bottles up and wont get the deposit back. read more

0 stars. Missed deliveries, on hold for hours (literally), finally gave up and yold them to come get their cooler. Will be easier to go fetch the water myself than deal with them for one more day. read more

H O R R I B L E S E R V I C E ! We'd been using "Alhambra" delivery service in California for 5 years and literally never had one issue. Since we moved to Fort Collins in July of 2020, Deep Rock Water has been a horrendous experience. Our cameras have caught the delivery person throwing the note we left on the ground and not honoring the request on it. They have constantly given us the wrong amount of bottles. The information on our online account is constantly wrong. The information the phone reps have told us is different from what the delivery driver/route manager has told us. Recently, they skipped our delivery (third time this happens) and when we called they stated "we've always been on a 4 week rotation", yet we've always been on a 2 week rotation! If you like micro-managing your water delivery service, knowing there's a 50% chance it'll be incorrect or missing altogether, then yes go with Deep Rock Water service. read more

We just started getting our water delivered a few weeks ago. We're figuring out how much water to get each month and this time we needed to get an extra delivery. I logged into the website, filled out the form for an extra delivery, remarked how it was so cool that they allowed me to get the 2 extra bottles we needed, and received a confirmation email. The day for the delivery came and went with no notifications and no water. I figured I must have done something wrong, so I went back into the website, made sure I followed every instruction correctly, received a confirmation email, and waited. Today is the day of the delivery and I had a bad feeling about it, so I called the service center. They told me that my route was not accepting extra deliveries and that they cannot fulfill the orders I correctly submitted. This included the one due today. They also told me that they cannot let me know if a delivery will be canceled because their notification system is not working. I also found out that my initial extra delivery request was rescheduled for over a week out, beyond my next scheduled delivery, without any notification or confirmation on my side. My next scheduled delivery is due in a few days and they asked me if I would simply add more bottles to the order. I told them that I don't believe they would get here and my confidence in this organization has been damaged. I'm very shocked that Costco endorses this level of service. read more

These people LIE when you are requesting service. My water dispenser broke (which seems to happen every December / January) on 1/10/22 so I called and the rep told me a replacement unit will be delivered "tomorrow", which would be 1/11/22. It WASN'T. I called and they said since our delivery day is Wednesday, the cooler would be delivered too. I abhor being lied to. They have done this on TWO other occasions as well. SAVE YOURSELF THE HEADACHE AND DO NOT USE THIS COMPANY. All of them are INCOMPETENT!!! read more

Agree with the other reviews. This company is terrible. They constantly miss delivery days. I went through two water dispensers in 1 month. One leaked all over my floor and was clearly used. Which was concerning considering covid. The second didnt even dispense hot water and tasted of plastic. Don't waste your money or time on this company. Oh and I have visited their facility in Los Angleles and they store their bottles of water outside ! read more

I have been a Deep Rock customer for 9 years! Up until last week things were going pretty well. Until I realized that I was being charged a $6.95 delivery fee twice a month for water!! Paying $13 for 5 gallon bottle of water is ludicrous. When the rep suggested that I go from a bimonthly delivery to a once a month, that's when everything went south. I was supposed to get water delivered last week, and now I keep getting emails telling me that my delivery is on its way, and then that same day another email saying that they are sorry they missed me! Totally UNACCEPTABLE! I see that there are so many other water delivery companies out there and I agree with the other bad reviewers here, Deep Rock, DS Services SUCKS!!! read more

I have 20+ bottles lining my office. They have promised to stop by on many occasions to pick up and have not. I have rearranged my schedule and they were a no show. Today was the worse because I am so sick and all I want to do is be in bed and they promised by 5pm someone would be here. It's 5:32pm and no one. I have canceled my account but I am so disappointed in the lack of customer service. read more

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My family loves the water. But omg they have the worst delivery service. First it's we can't deliver for another week than 3 days late every time. I get emails saying my delivery is on the way. Nope never accurate. Tried to make it easy for them by telling them we are moving and next delivery needs to be delivered at our address. Nope couldn't get that right instead they skip our deliver. My goddess you guys get it together. read more

Wish I could give lower than 1 star. I placed an order with an estimated delivery date of 4/29. Got an email saying 5/3. On 5/3 they didn't show up and I spent 2 hours on hold trying to figure out when they would come. Finally got to someone and they said 5/4. Then 5/4 came and went, and I got an email saying it was delayed until 5/10.. So I've been on the phone for another hour to try and cancel. I've sent multiple emails to support with no response. They said a 15 minute wait, but it's been an hour. This company has the worst customer service I have ever experienced in my life. read more

This company has awful practices and customer service. We had their service for over two years. The consistently deliver water outside of our business hours and leave our water out on the street. Because of this, they never pick up our empty bottles. I have tried to resolve this issue with them three times over the last few years and they consistently say it's resolved. And then it happens again. They blame route managers and never take responsibility and refuse to make it right. The last time this happened, they scheduled a pick up to get our empties and never showed up. When I called, they had no explanation. There has to be a better option. read more

Awful service. Especially unacceptable during COVID. - On delivery day, received email that water was running late, but would arrive by 5pm. Didn't arrive. - The next day, called Deep Rock & was told water would arrive by 5pm. Didn't arrive. Called DR again. They said it would arrive the next day. I told them I'd cancel if it didn't. - The next day, called to make sure it would arrive. They had changed my delivery to 5 more days out (without notifying me at all). I cancelled. read more

A few days ago, I tried to cancel my water service. I finally got in touch with a lady after over an hour of waiting. She told me to cancel my service I would have to talk to a specialist. So I was transfered to someone after another hour of waiting. This specialist said to cancel my service I would have to be transfered one more time to a retention specialist. I've been holding on the phone for 2 days now... please send help. read more

ZERO STARS IS WHAT THE RATING SHOULD BE!! We cannot issue any stars for Primo or Deep Rock water - they cannot get water delivered after 2 weeks of not delivering to us. We have been clients for 14 years. They don't care and can't get the simple job done of water delivery. read more

If I could give zero stars I would. This service is terrible. This company constantly missed deliveries and messed up our schedule. Due to them regularly missing deliveries, we would constantly run out of water for our guest which left us looking unprofessional. We constantly had to call them to get things delivered. We stayed with them for a long time because we didn't think there were any other delivery options. We finally found another service that we love and cancelled them. We have spent over a month trying to get them to pick up their equipment. I have called three different times and they have told me they are coming that day to pick up the equipment- No one shows. To top things off they continue to charge me for the equipment they are failing to pick up. Save yourself the headache and go somewhere else. Worst company I have ever worked with, I don't know how they are in business. read more

The worst experience and waste of my life ever! Billed for services and equipment that I never received. The process of trying to get the water and cooler was such a disaster I cancelled before I ever received anything back in November 2019. I call in monthly with hold times of 45 mins plus to be told that they need to verify with the local distributor who wont return their calls in order to cancel my account and get a refund. I have been billed for nine months of water cooler rental that I have never received and they continue to bill me. Costco needs to remove them from their partnership, this is a complete sham. BBB complaint submitted. read more

Bad service disorganized. Call them three times after automatic pay....water delayed a few times. read more

I wish mountain valley delivered through another provider in my area. Just about every order has gotten messed up and I have called several times to correct over charges. I have wasted so much time trying to fix their mistakes. I kept trying to give them the benefit of the doubt, but honestly I continue to be disappointed and have lost trust. read more

Greetings, Beware...Stop DO NOT contract Deep Rock/Primo water. I unfortunately have experienced a mortifying nightmare dealing with the company. #1) Once I contracted my account, the first month was good. The nightmare started when no-one would deliver water for the second delivery, this went on for over 2 months, I must have scheduled a delivery a dozen times, each time I called they promised me..."we will deliver tomorrow". #2) I also rented the water cooler from deep rock, I finally canceled the service after being so disgusted with my waste of my time, after I canceled the service, I called (every day for over 2 months) to get the equipment picked up, they never came to pick up the equipment! Needless to say, I got a call from "collections" this week for a bill for the f###ing equipment!!!! OMG...I cannot express the anxiety level I have experienced! I am calling the better business bureau on Monday and then driving the equipment to the distribution center and dropping it off myself! The level customer service is ridiculous along with the fact that they are deaf to the ear for ANYTHING! Please learn from my experience, steer clear of this company!!! Save yourself insanity, money and time!!! I would like to mention, I contracted Culligan water company for my service. I am thrilled to pieces with the level of service and timely delivery I have experienced. I would also like to suggest that you read the reviews about Deep Rock/Primo water, I only wish I had been so clever. I am hopeful you will benefit from my hind sight! :) :) In closing....DEEP ROCK SUCKS!!!! Have a fantastic evening!! read more

Unbelievably bad customer service. Delivery dates are not reliable, nor are the dates that autopayments hit your account. Do yourself a favor and use a local water company for your needs. It will save you so much hassle and stress in the long run. Deep Rock is a hot mess. read more

Worst customer service ever. Wouldn't know about the water. The delivery driver was to lazy to park in the loading zone so, he double parked, rang once and when I came to the door I watched the truck drive away. No thank you deep rock. Get your shit together. read more

The Worst Company Ever! I have been fighting with these jokers for over 2 years and even when I cancel my service they screw things up. They delivered more water after I cancelled my service and told them on the phone and via email that I didn't want it. And, now, they are telling me that I have to pay for the water I didn't request even though all full and empty bottles have been returned. Do not ever consider using this company! read more

Water is fine. It's the service that sucks. We ordered a new cooler in March, maybe early April... and now it is October and have gotten nothing, not even confirmations that it is still on order unless I call and ask. Many deliveries/pickups were canceled or missed. I canceled our account but have had four pickup appointments canceled so a cooler and a bunch of empty jugs have sat outside my business' front door for over a week. Their answer is usually, "We are understaffed." Well, if you can't respond to angry customers, you will soon be overstaffed with the same number of employees. Unreliable, unprofessional... call Eldorado instead. Eldorado Springs (303) 604-3000 . read more

Deep Rock Water - Come pick up your shit, Deep Rock!! - Water Delivery Near Me - Denver, Colorado

I regret that I must give Deep Rock such a poor review but they have earned it. The service is unreliable and the customer service is insulting. We've had Deep Rock for many years and it's been a bumpy ride but we weathered their shortcomings because we like the water. But, unfortunately, after numerous no-call/no-show's and only apathetic responses from a completely inept customer service department, it's just more trouble than it's worth anymore. I must concur with many of the problems consistently mentioned in the mountain of other poor reviews of this company. We managed to find an alternative to Deep Rock and right away their customer service is noticeably more professional. To our surprised, we also managed to cut our costs in half! Which is nice, but it was never about the money. read more

If I could give them a 0 stars I would, absoutly AWFUL service. Back in may we set up account for 4 bottles every 2 weeks at beginning of may and 5 days later a guy delivered 1 bottle in his personal car, took 10 days to get 3 more and then they never came back. I called and they said they have no record of a delivery schedule, so i played back the recorded call i had of the lady setting us up on the 2 week rotation and their response was hmmm that's WEIRD.......seriously i have a business to supply water too this hot summer, so they set me BACK UP and no one still came out. I called to get refund and cancel the service (they can't manage to take), and was told i had to pay for the bottles they delivered still I said nope i had to use them to get water for my crew since they can't manage to handle ttheir business, and i would be sending them MY BILL........... company is a joke...... read more

Obscenely poor customer service. Full day delivery windows with no access to more detailed information, crazy long hold times. Then after waiting around all morning was finally told my delivery was actually rescheduled for another day (despite an email the day prior confirming my delivery). Not worth the frustration and had to go through hoops just to try to cancel and was put on hold multiple times plus given extra run around and sales pitch. No thank you. Don't waste your time and energy. read more

It's been a month since our regularly scheduled biweekly delivery. This is a regular issue and it's been happening even before COVID so I'm not buying in to that excuse although the last few skipped deliveries I've given the benefit of the doubt. Delivery drivers and customer service are nice but unfortunately that doesn't prevent not having water for weeks at a time and having 6 empty water bottles outside of our door for a month. Frustrating. read more

We haven't had delivery since May. I've tried to add a delivery to schedule online, we aren't even getting deliveries for scheduled times. I've made so many attempts to contact them emailed, called (took a snap shot of that I was on phone for 92 minutes) -- never have I received a response or been able to talk to them. I've been billed for water not received and rental for a cooler I can't use. I recognize these are challenging times but it's amazing that they can email me several times a week with a promotion. read more

Apparently they don't want my office business. Never called to let me know the product I requested (aquacafe) is on backorder. I called them as I was expecting delivery. I had to wait a day for call back. I wasn't available for the call but got a voicemail. I returned the voicemail. It's been over a week and still no reply. Looking for another service now. read more

Absolutely horrible service. I've had 3 deliveries in the 9 month period of service with this company and they charge you for water you don't get. I'm now trying to cancel service and get them their equipment back, they can't even get that right. Sat home all day for a scheduled pickup and they never showed. Company is a joke. Don't waste your time or money. read more

I moved on Buckley AFB and was convinced to stay with them. They stated they delivered on base so I continued with their services. Its been over a month and I have not received a new water dispenser or had my empty bottles picked up. All I get are emails everyday telling me they are delivering today but they never come. I work from home and so I'm very flexible with delivery. Not sure if they just don't want to take the time to deliver on a military installation. I used them because of my Costco membership and will speak to Costco soon. read more

OMG, I had to leave a review after seeing the ones posted before me. We've had Deep Rock for several years. We have never, ever had a missed delivery; we did get a new driver for a little while with an attitude, but he didn't last long. We love the water so much we carry the big bottles back to our place in the Quad Cities, Illinois, where the local water is horrible. If you call customer service they are always a joy to talk to. We have our contract through Costco and they give us a case of water as an anniversary gift every year and the machine is great and only costs $2 a month. You just can't go wrong with Deep Rock. read more

First the delivery of our cooler was a week late. After our 1st delivery of fresh water containers came on our set date I was hoping that my delivery issues were over. No such luck! Our second delivery date came and went with no delivery. We called and set up a delivery for the following Tuesday, again no delivery. Once again we called and we're told that they were "so sorry", and they would set us up a delivery for Friday. Guess what, it's now 6:30pm and no delivery. We did get a hold of Deep Rock and they now are GUESSING they 'may" be able to deliver our replacement bottles on Monday. The rep is claiming that they have had delivery disruptions due to you know what, C19. Apparently Deep Rock is unable to meet their obligations to their customers. No matter what the reason for their delay I believe a reputable company should, if they miss a delivery, call the customer to apologize then schedule that delivery for the next day not three days later! We love the Deep Rock product but if the extremely poor customer service continues we will find another vendor. I woul think twice before starting a new water service withe the Denver Deep Rock branch. read more

Worst customer service I have ever dealt with. Ever. They miss deliveries without notifying us, and don't seem to understand that we are a growing company and need a larger shipment. I have called the main customer service line numerous times regarding coffee (which we got rid of) and water service. They seemingly don't take notes during calls and have lost orders on occasion. They're nice on the phone, but that's about the only compliment I can give them. I would never recommend Deep Rock Water to anyone. In addition, the delivery person reeks of cigarette smoke and the entire office smells after he leaves. read more

This is the worse company for customer service. They dont even return your calls. The drivers are not interested in your needs. Do not order your water from this company!!! read more

Do not ignore the one star reviews. Stay clear of this company otherwise you will be overcharged and your deliveries will be routinely over or under what you request. read more

Deep Rocks customer service is a nightmare! Canceled my service last December. They picked up 9 out of 12 empty bottles. Have been dealing with them to pick up the other 4 bottles. They agreed to do it and then never showed up on 4 separate occasions. Today I was told they will not pick up bottles once the account is closed! They should have picked them up last year. Called back got different rep and she says thats not true and will try to help me. Will never use them again! read more

They don't deliver when they say they will. Customer service is awful. We're trying to cancel but can't even seem to do that. I never leave bad reviews but I am SO frustrated!! read more

I love the Mountain Valley Spring Water. we can only get from delivered from Deep Rock The driver seems nice and was helpful when setting up system. However, my husband or I have made 7 calls to Customer Service trying to get water as we have run out. (This is an extra delivery which I ordered on 12/29---yes it is Jan 9 still no water. Their customer service calls are handled by a call center that doesn't directly communicate with the local delivery team. Each day the call center promises the water will arrive and each day it has not. Buy from a different delivery service like Eldorado Springs - unfortunately for MVSW they are the only game in town read more