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    Deep Rock Water

    1.3 (259 reviews)
    Closed 8:00 am - 9:00 pm

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    Wait time with no answer.  This was my second time calling waiting.
    Dan G.

    I have received three emails from Deep Rock since signing up for their delivery service at Costco. One was the introductory email and the other two were emails telling me "tomorrow is your first deliver." I never received a delivery and I hav not received a response. I've waited over 10 minutes twice on their toll free customer support number and no response from two emails. im so glad I didn't cancel my Eldorado water deliver. We just thought we'd try Deep Rock and compare the two. We are sticking with Eldorado!

    Cooler waiting to be picked up

    I ended up buying my own water cooler and filling it up for 50 cents a gallon at the grocery stores. Deep Rock is like everyone else said such a scam!! I canceled my service back in October for the reasons in other reviews. Inconsistent delivery and pickup, random charges, no shows and added deliveries. Never again. So after canceling I forget and never hear from them. No emails nothing. I try and log in. Locked out. Finally in January I get in touch with them again and ask why my equipment is still here and not picked up. In which they informed me of a $200 bill. Excuse me? I canceled in October. They have been billing me since October the rental and late fees etc. I refuse to pay any of these fees. I chose to pay $80 on charges since October from the rental fees and told them again to get the equipment. Still sitting here at the house hung picked up. Call again to see when they will get it and they tell me I've a $96 balance. I said what is the balance in which they say fees. I already paid up I'm not paying fees as you can't even get the equipment. So today I looked up the address and came across yelp. Found and decided to leave this review before I physically go drop off the equipment to their faculty with my $100 delivery fee and bill to them. They can pay me the $100 fee to return their equipment months after I asked to cancel and even paid the rentals after canceling. My bf got deep rock 2 weeks ago and I got him a cooler as well. He was well wishing time to cancel his agreement luckily.

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    8 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    Page 2 of 7

    Ask the Community - Deep Rock Water

    Review Highlights - Deep Rock Water

    I called again and was told they wouldn't be able to get out until August 3rd, so I said fine, August 3rd came and went, guess what?

    Mentioned in 3 reviews

    Read more highlights

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    We met at the Garden and Home show a few weeks back when we were looking for companies offering…read moresoft water and water conditioning. I am happy to say I am glad we signed up with RMWC! Tom came out to talk water and boy, does Tom know water! As we started to talk about the house, where our water comes from and what we were primarily interested in Tom was doing tests of our water. He was very efficient in the testing and explaining the results. Our new home in Castle Pines was built with an instant hot water unit, which was all new for us. And from some other companies we talked to at the garden and home show told us that you definitely need to put a soft water unit in for the tankless (primarily for the warranty). As it turns out, Tom gave us a measurement of 3 for hardness which is very good and he told us we do NOT need to install a soft water unit. BONUS! We also talked about other minerals and pH in our water. And it was nice to hear we have really good water here. He did leave a flyer and a quote for a RO (reverse osmosis) drinking water system if we ever decide we would like to go that route other than just getting drinking water from the refrigerator. I would highly recommend anyone who is curious about their water quality to contact them and talk through what you might need or what you want.

    Every positive review that you've seen on this company is spot on. We met and spoke with Tom, the…read moreowner, through out every interaction. He was quick to respond, helpful and honest. If you're looking for a water softening system, go with him. I like to learn and understand how all the appliances in my house work and Tom couldn't have been happier to spend the time educating me, both before we agreed to hire him and then while he was personally installing the system. We discussed our needs and family size, and it was refreshing when he recommended the lower cost solution for us instead of trying to upsell us something we didn't need. He'll be very honest about what will make you the happiest with your water. The system works great and made a noticeable difference with the hardness of our water. Tom was very efficient when installing and left no mess when he was done. He and his wife (co-owner) have also called to check in to make sure we were happy and confirm everything was working well. Don't think twice about hiring them!

    Deep Rock Water - waterdelivery - Updated May 2026

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