ReadyRefresh recently merged with Primo brands and has TERRIBLE customer service and support. Communication with the company is impossible. The app is laggy and hard to navigate. I've had issues with late, missing, and unexpected deliveries. I was billed for a delivery that did not occur. I requested an increase to my order and it was ignored. Primo had decent service and was relatively reliable. ReadyRefresh is a waste of time unless you like frustration and headaches. read more

They merged with Primo Brands and since I have not had a delivery! It's been 3 months and they are still billing me monthly but I have 0 water! They charge way too freaking much to have zero deliveries and zero customer service! read more

readyrefresh was purchased by primo. DO NOT sign up at Sam's or anywhere else. Was to have a delivery today after one month. We are on a two week schedule. First world issues but they are horrible. If you finally get through-after an hour wait. only lip service. save yourself the trouble. read more

Love my driver clay. He's always checking to make sure I am getting what I need and if he needs to do anything for me to help out with. What a guy. Plus the water is always good read more

If I could leave zero stars, I would. Their customer service is TERRIBLE! A month after I canceled, they charged me a "reconditioning" fee for my water dispenser. When I called to ask that if they would reversed because I had had to cancel when they postponed my water delivery 4 times, and then postponed the pick up of their equipment 5 times, they argued with me, lied about their ability to reverse the fee, and then hung up on me! read more

My delivery has always been on time, love the app, it's easy to update orders. My driver Tony is awesome.

DO NOT USE THIS COMPANY!! Its Customer Service is horrendous, but there are plenty of other reviewers laying out those problems. When you attempt to cancel your account, the games really begin! They've got their site and app set up to make it incredibly difficult to get any message of cancellation through. In spite of the fact that I've sent several cancellation notifications to them, both yesterday and today, they continue to simply ignore these. They "respond" with yet another "delivery date", or a notice that your messages have not been received. I've spent two days simply trying to cancel this ridiculous company, and it appears they will continue to ignore my attempts and simply do as they please. Formal complaints to the state and the BBB are going out today. There's nothing I hate more than greedy pigs who bully the elderly and people with disabilities with these online games they're playing. Do yourself a favor and don't get involved with these oinkers!!! read more