There's never a line for this one, it's always available and full! Plus the designated parking spot…read morenext to this thing is a total plus in my book

Excellent service and responded right away. Went out of his way to make sure we got water. Pricing…read morewas fair.

Great water, mediocre flexibility, few (no?) refund options…read more I have had an order of (10) five gallons a month for a few months now, and this is my second time with Eldorado service. Up until now we've been a house of four, but due to unforeseen circumstances two of my roommates have to move out. I made two mistakes that are going to cost me, because there are no refund/return options. One, I forgot to lower my order count from 10 to 5. Second - and why this matters - I had my pickup day wrong. I thought it was next Friday and it was this Friday. So now I have 10 empty 5gal jugs, 10 full ones, and have to pay a delivery fee ($6.50 at time of review) to have them picked up. On the pickup day there is NO option for a refund on the 5 full jugs I will be unable to drink. Sadly, I am not a camel. Lastly, I would drive these jugs to a dropoff in the back of my car if it meant no jug fee ($80, refundable) and no charge for the 5 ($50 unrefundable!) extra jugs I have. Customer service was useful, but curt. I don't feel like they were truly trying to solve my problems in a way that helped both of us. I recommend their water, but hope they figure out better options for when stuff goes wrong. Also, make sure you put as many dates in your calendar as you can when you start service. Don't lose $50 to unopened water.

Just want to take the time to rate you. Since you take the time to take care of me and my family…read more Your delivery is great your products are wounderful. Thank you all 5 star treatment.

Excellent service, the owner is the nicest guy and will fit you into the schedule no matter what…read moreyour needs. Excellent driving staff too.

Francisco and his crew are the best. Friendly, efficient and responsive! I've use Mile Hi Water…read morefor 20 years and would never use any other supplier. *****

I placed an online order because they had freshwater eels for sale I have had aquariums for 60…read moreyears The eel was $19 To make the $60 dollars of packing and shipping worthwhile I placed a $300 order including some live bearers As is standard I ordered 3 to ensure 1 male and 2 females On the check out page there was a place for shipping notes routing insurance was added to the invoice with no option to remove it and no link to be able to read the insurance info so my assumption was this was added so that the shipper could replace dead fish They called me before shipping because one of the fish I ordered had Ich So we spent an hour on the phone deciding on a substitution The packaging seemed good when I first opened it as I unpacked the fish I noticed the eel had been packed in a bag that was the same length as the eel and it was dead Eels are fickle Any stress and they die to pack an eel for shipment with no wiggle room was bad and he died Other bags had leaked and barely had enough water to cover the fish I had to open the leaking bags and combine fish from two bags into one so there would be more water for acclimation Then I noticed that they had sent all females for all the live bearing fish Something that a professional should know not to do And it was apparent that the pictures online had been color enhanced because the actual fish received did not have the intense coloring displayed in their pics Had they been honest about what the fish actually look like my order would have been completely different if I had known they were going to unload all females I would not have ordered them because they look like ditch minnows I spoke to a manager and told him about all things listed but mainly because the one fish that prompted a $300 order was dead due to either sick stock or improper packaging and the shop bears the responsibility The manager said I should have specified the sexes of the fish but there was no place on the fish page to choose the sexes even though there was a drop down menu to select size and to choose quantity the only place I saw where notes could be typed was in shipping instructions Besides these are supposed to be professionals When I pressed the manager on this he admitted that when people buy in the store they are asked what sex they want the fish to be I was on the phone for an hour with the guy to make a substitution for a sick fish and that was plenty of time to ask that simple question They also informed me that I would have to pay shipping and packaging again for them to replace the eel with no guarantee it will arrive alive. when I asked about the insurance they had forced me to buy they told me that I would have to contact the insurance carrier and file a claim and even then they probably wouldn't cover the shipping I told them that they should be the one to do all that is necessary to replace the dead eel that died in transit because that is what customer service is Shipping is the responsibility of the shipper I honestly thought the forced insurance on the checkout was so the shipper could cover these kinds of issues Especially since there was no link to review the terms and conditions of the policy And there was no place to unselect the insurance The manager could not explain to me why there was a forced insurance purchase if it didn't cover dead fish their online ordering is a scam They deceive with color enhanced pics, unload excess female fish by not having a place to select the sex, they force you to buy insurance that has no benefit to you if the fish arrive dead, and they deflect blame When I sent an email detailing all this, the owner replied and said that their policy stands I have scoured the website and I cannot find any information that tells the online ordering customers that they will not honor replacing dead fish even if they perform poor packaging or send dead or dying stock They kept telling me they were a small store and couldn't afford to absorb replacement costs for dead fish. Then don't sell online!!!! Or actually purchase insurance to cover replacements including shipping Out of curiosity I went to the post office and the UPS store near my house and asked them the overnight shipping cost for the box they sent with water in all the bags and it was half what they charged for shipping costs Keep in mind they charged $15 for all the packaging material DON'T ORDER FROM THIS STORE Shop at your local store this company is a scam by using bait and switch tactics with pics, offloading undesirable female live bearers, poorly packaging the fish, forcing the purchase of useless insurance, and deflecting blame back onto the customer I asked how this would be if I paid the $60 shipping and packaging for the eel to be replaced and it also arrived dead they had no answer They may be nice in person but they have no problem cheating online customers

I come here ALL the time, the staff is so friendly and helpful! plus there's always a huge…read moreassortment of both freshwater and saltwater fish. i've been coming here for 2 years now and have never had a bad experience. i recommend this store highly!!! one thing (in my opinion) that really sets aqua imports apart from the other fish stores nearby is they take the time to update their website to show what they have in stock, as well as always having labels with pricing & fish breed on their tanks. i don't see this often, especially for the quantity aqua has, it's very impressive.

Always amazing service at this family owned business! Will always be first stop for saltwater fish…read moreand aquarium needs.

Excellent family run business. Great prices and they offer expert guidance with support on…read morebest-practices for customers. Highly recommend!

We met at the Garden and Home show a few weeks back when we were looking for companies offering…read moresoft water and water conditioning. I am happy to say I am glad we signed up with RMWC! Tom came out to talk water and boy, does Tom know water! As we started to talk about the house, where our water comes from and what we were primarily interested in Tom was doing tests of our water. He was very efficient in the testing and explaining the results. Our new home in Castle Pines was built with an instant hot water unit, which was all new for us. And from some other companies we talked to at the garden and home show told us that you definitely need to put a soft water unit in for the tankless (primarily for the warranty). As it turns out, Tom gave us a measurement of 3 for hardness which is very good and he told us we do NOT need to install a soft water unit. BONUS! We also talked about other minerals and pH in our water. And it was nice to hear we have really good water here. He did leave a flyer and a quote for a RO (reverse osmosis) drinking water system if we ever decide we would like to go that route other than just getting drinking water from the refrigerator. I would highly recommend anyone who is curious about their water quality to contact them and talk through what you might need or what you want.

Every positive review that you've seen on this company is spot on. We met and spoke with Tom, the…read moreowner, through out every interaction. He was quick to respond, helpful and honest. If you're looking for a water softening system, go with him. I like to learn and understand how all the appliances in my house work and Tom couldn't have been happier to spend the time educating me, both before we agreed to hire him and then while he was personally installing the system. We discussed our needs and family size, and it was refreshing when he recommended the lower cost solution for us instead of trying to upsell us something we didn't need. He'll be very honest about what will make you the happiest with your water. The system works great and made a noticeable difference with the hardness of our water. Tom was very efficient when installing and left no mess when he was done. He and his wife (co-owner) have also called to check in to make sure we were happy and confirm everything was working well. Don't think twice about hiring them!

We continue to get excellent service from this company. They're still backlogged a month or so, so…read morebook them early! On this year's visit they replaced all the water filters and the Sterilite as usual, as well as some parts of the Reverse Osmosis (R/O) system that were wearing out.

Randy installed a new water filter over 7 yrs. ago in our new home. We love it and he's so…read moreprofessional, kind, honest and we have him service it every 2 yrs. to keep it in tip top shape!!!

The product line and quality is very good. The price on gear is good considering, the brands most…read moreare made in China or Vietnam where labor is very cheap , but the cost is overpriced and that is not any stores fault. I was looking to purchase a new sleeping bag. Only one problem on Thursday evening when I stopped in and the store was practically empty of customers. I think I was 2nd customer. Know one offered to help . No one even acknowledged I was there. Which is poor customer service . Which means I purchase a high end sleeping bag from another retailer . If you expect to have loyal customers in an online retail market , which I don't support . I suggest the store show some common curtesy and ask can I help or direct you. You would have made a $$$ since bags that I'm interested in are{ - 5 to -25 F}range bags not cheap .

Do not buy from this store. They will not honor any sort of warranty an item that does not work.read more