I have visited this massage business several times over the years and, while it has never been the…read moremost relaxing environment due to staff frequently talking loudly with one another during services, the late operating hours (closing at 10 PM) made it a convenient option when I recently needed relief for significant back pain. During my most recent visit, I paid for both a massage and cupping therapy. At the time of the service, nothing was mentioned about any issues. However, when I got home, I discovered what appeared to be a burn mark on my back. As someone who has received cupping treatments from licensed massage therapists in the past, I am familiar with the circular marks that cupping can leave behind. This was not that. It was clearly a burn. When I contacted the business to express my concern, I was disappointed that the initial response was to suggest that the burn was a normal result of cupping. In my experience, that explanation was inaccurate. They then offered a discount on a future massage as a gesture of goodwill. Against my better judgment, I returned a few weeks later expecting the promised discount, only to learn that it amounted to just $5 off. Considering the fact that I left with a burn from a paid service, this felt dismissive and showed a lack of accountability for what occurred. The combination of an unprofessional environment, an injury sustained during treatment, and a poorly handled customer service response left me extremely disappointed. Unfortunately, I can no longer recommend this business. Customers deserve a safe experience and a business that takes concerns seriously when something goes wrong.

We came here on a weekend afternoon. The prices were very good, about $50 for an hour massage or…read more$30 for a half-hour massage. The 3 of us opted for a half-hour massage and the tip guideline posted was between $5-$15 for a half-hour massage, which was reasonable. The therapists were knowledgeable -- they used hot stones and pressure points and also some deep tissue techniques. However, my sister said she pointed to her elbow to get massages and the therapist didn't seem to understand that. Overall everyone enjoyed their massages and we thought it was a professional and clean environment. The rooms are divided by curtains. I would recommend this place and would come back next time I'm in town. They charge $2 to use a credit card and you can tip on the card as well, just hope that the tip goes to staff (i thought it was a little odd that the staff didn't walk us out so it wouldn't have been a little tough to tip them).

I came in complaining of back pain and my masseuse confirmed the area that was most troubling and…read morewas experienced enough to know something was wrong (I had a pinched nerve). Through the course of my 60 minute deep tissue the masseuse was sure to target that area and checked in with me to ensure I was comfortable. When I thought things were over the hot rocks came out and that was the cherry on top. I have gotten more value AND quality from Oceana than I've had at comparable commercial massage providers. I left still with some pain but after sleeping it off my body has recovered and I owe my wellness to oceana. Thank you!

This place will have you second guessing going in when you get there. The building is pretty run…read moredown and could use a deep cleaning inside. The massage was 8/10. The guy didn't speak any English and I have to have the front desk translate everything. Overall it was not horrible but I wouldn't come back here again. Couples massage was 240+ tip.

Diane the owner is so sweet and accommodating…read more I had a nice massage with a man for $65 plus tip. I work at a massage school too - victory career college but it's nice to have someone who experienced and not still training. Ty. Will be back!

I was hopeful as my excellent regular massage therapist was injured in a car accident so I was…read morelooking for something local and affordable. I have heard mixed experienced from locals about Belmont Shore Spa and thought I would at least give it a try because the rates looked very affordable. I originally talked with Diane about a 90-minute deep tissue and at the time 60 was avail for the next day. I booked that for the next day and was told she would send verification to text and it was not received till next day (minor concern). But I got a nervous feel, and I was told many times CASH! That is no problem. Then what seemed like a nice shift.. I was informed Lynn could take me for 90 minutes if I came by right away. And I asked fee and was told $100 cash which is also listed on the website. Great .. easy . I grabbed a $100 and was out the door. Parking was horrible though and I had to walk literally 4 blocks. Upon arriving Diane was friendly and introduced me to Lynn who seemed tense, and non-communicative. I wasn't expecting just curtains and no private rooms which felt mediocre to me but I understand this type of set up is often customary. I undressed and ask Lynn to please use just coconut oil. The massage was incredibly rough and I had to say a few times to go lighter. The experience was horrible.. tense, then she got on top of me and straddled my body digging in. This felt incredibly uncomfortable though I know this is done in some traditions. But it felt unprofessional. To me there is no need to straddle someone on the table. I wondered if this was some Thai sex massage parlor, it made me uncomfortable. When I tried to talk about what I needed and what to do she shushed me for talking. This made me even more uncomfortable- Though some areas of my body did feel looser after the massage. That night I had horrible pain and felt worse. Now I have had massages for over 40 years and NEVER once had this kind of reaction. I still have burning in my shoulder and felt she caused injury. To make matters worse then I went to pay $100 which I was told and she said it was $105. Luckily I had atm which sometimes when paying cash I don't bring ATM. . So felt extremely tacky to atm me for $5. Next I was never asked by Lynn or Dianne if I would like to leave a tip. AND TIPPING IS OPTIONAL!!!!!!!!! Hassling customers for tips is simply unprofessional .. HINT Customers will WANT to tip for exceptional care and service. Before I left I asked some other questions to find Lynn for example is there 9-6 M-F Like seriously? I get it now. This is a sweatshop slumlord style operation where they overwork their massage therapists and probably pay them little. Instead of basic business skills. Then I'm on the Freeway about 15 minutes later and receive a call from Dianne asking where is the tip? Are you serious? How stressful, tacky, unprofessional and just rude. .. Completely unprofessional, miscommunication, misrepresentation on website of fees. SO yes this is one of the cheapest spots in 90803 area code but now I know why. If you want a cheap massage this is your place ===customer beware! I have now talked to two other neighbors that had horrible experiences at this location. This review is on Diane and what I experienced, and the painful and unfriendly massage I had with Lynn. Won't be back, and will tell my friends, to stay away in droves.

Very nice staff, who took me without a reservation, toward the end of the work day. Conversational…read morethroughout, which was different, but nice! When I paid at the end, it seemed like there was a hold on the card I was using to pay (holidays/pending transactions). Before I could do any online transfers, or just use another card (wasn't a big deal), the lady behind the desk just waved the fee, and rounded down, so I could use the card I was using. She didn't have to do that, and it was extremely nice of her. I'll be back again. Would recommend.

They obligated you to tip them, they don't even talk English, they leave the damn door open when…read morethere giving you the massage, (any recommendations pleasee)

Just what the doctor ordered (not a legit doctor) lol…read more Since I moved to Long Beach about 4 years ago, the first thing I looked for was a massage spot. I was driving down 7th street and decided to check this place out. Everytime I walk in I am always immediately greeted by the gentleman working the front desk right by the entrance. I usually asked for an hour massage but they have a few options. I usually decided on the 30/30, which gives you 30min body and 30min foot massage. I always pay up front which I am totally cool with and then I get guided to a private room to undress and get into a bed. Shortly after they come in and ask if you want the massage medium or hard...I of course ask for hard because that's how like my massages. I will say they are very good with giving you what you pay for if that includes time, products, and service all around. The staff are always very friendly and welcoming, from the front desk with offering you the service and payment ls to the actual massage. I have been coming here religiously for years and anytime I have friends or family in town I make sure we stop by for a nice relaxing time. They also offer gift cards for beautiful gifts and don't worry about parking, tons of parking in an open lot. Hope you enjoy your visit as much as I always do. SYoY :)

Another hidden gem in the neighborhood at a great price! The place is always clean, and I've never…read morehad a bad massage here. Every therapist I've had has been consistently good and always listens if you need the pressure adjusted. I love bringing my out-of-town guests here--it's the perfect way to add a little relaxation to their vacation. Highly recommend!

I called to make an appointment in three days time. I wanted a nice birthday celebration with my…read morefamily and was booking for four people. I called on a Thursday to make the appointment for Saturday and the guy I spoke to told me to call of the DAY OF. Because for some reason, they couldn't make the appointment in advance. Saturday comes along and I called THE MINUTE THEY OPENED which is at 11am. Immediately the guy answering the phone was super rude and tried to tell me I can't make the appointment when I needed it because it is "too busy." So they have you wait until the same day to make the appointment then force you to take whatever time they tell you is good enough for them. I'm sure they're trying their best but their system is ridiculous.

My boyfriend and I went here today, and we had a really good experience. We ended up being late and…read moreeven changed our reservation time twice beforehand, so we were definitely a bit of a complicated couple, but the staff couldn't have been more accommodating. They made us feel welcome the entire time and never acted like it was an inconvenience. The value is honestly hard to beat. We paid just $65 for a 90-minute deep tissue massage that included hot stones and oil, which is an incredible price. Just keep in mind that this isn't a luxury hotel spa, so don't expect a high-end resort atmosphere. What you do get is a solid massage at an unbeatable price from therapists who work really hard, so be sure to tip them well. We'll definitely be back.

I had an amazing massage at The B Room with Queen yesterday! She may be petite, but she is…read moreincredibly strong and skilled. She worked on all my tight areas and left my whole body feeling lighter, relaxed, and so much better. Queen truly deserves all the praise--and the generous tip! Thank you for such a wonderful experience. I'll definitely be back!

I wanted to surprise my partner with a massage and Thai Massage at B Room was walking distance from…read moretheir house. I called to confirm Thai Massage had availability day of and was able to purchase a gift card for him. Now, I'am not sure if it was the language barrier but, I specifically communicated and requested to book a 30min appointment. Not sure who I was communicating with during our text communications about the booking. But they attempted to up sell me for an hour session and I communicated again this was a gift for someone else being paid by a gift card. Now, my partner did share this was one of the best massages he has received in long time! But, come to find out they booked him for a 60 min massage and then hit him with a larger bill. The staff at the front desk was unable to navigate applying the gift card QR code to the invoice. I was really disappointed with how the service transpired and not to mention over budget. I would advise booking in person so there is no confusion about services requested.

These folks know what they're doing. Shannyn has saved my body in a few different ways, but it…read morestarted with relieving my super tight calves last year. I was unable to run more than 1 mile without my calf locking up. One session with her fixed that. Some more sessions completely relieved all problems I was having in both calves/lower legs during my marathon training. She will find spots that I wanted to tell her about - that I felt in training but forgot about entirely - without me mentioning anything. The specialists live up to the business name. Just so you know. But it's 100% worth it.

I found my people! I found my people!…read more Super excited that I finally made it here because this has been a long time coming. It felt so good to have my concerns addressed and assessed without feeling rushed, unheard, or unseen. The team at Firm Hands Sports Massage took the time to listen, explain, and really focus on what my body has been trying to tell me for a while now. If you've been dealing with chronic problem areas and keep putting yourself on the back burner, consider this your sign. I'm already looking forward to coming back and starting treatment on these stubborn trouble spots. My body has some catching up to do, and for the first time in a long time, I feel like I'm in the right hands. ‍