Zach was communicative, but misleading. The final bill given to me ended up being 3-4 times the estimate given. When I asked for an explanation, he said that they were trying to be more efficient, and defended some pretty shady pricing structures.
They left all the windows in the apartment wide open. In December. If I had not gone over to check the work, the pipes might have frozen. To top it all off, a piece of furniture that I explicitly told them not to remove, was thrown out.
Pros:
The company was communicative the entire time, and prompt on arrival. The junk removal itself was well done, and the apartment left in decent condition on their exit.
Cons:
Misleading pricing, VERY far off estimates.
When Zach arrived and we did the walkthrough, we went through everything that needed to be done. He gave me the estimate of 2 guys for "2 hours tops". The final tally (for day 1) ended up being 2 guys for 4-5 hours + 2 guys for 3 hours. Day 2 was 3 guys for an additional 2 hours. In follow up communications, he tried to spin it as 'saving me money'.
Going from 2 guys ~2 hours to ~3-4 guys for ~6-7 hours is misleading. There was a heavy stove found in the basement that added a complication, but not to the tune of ~2x the labor for 3-4x the time.
Additionally, there is a sliding scale on pricing for truck bed space. I've worked with several junk companies before for jobs -- no one else I've worked with has ever had that pricing structure. When you tell someone that a full truck load of junk costs $1150, they would expect it to be $287.50 per quarter. Not some sliding scale 'bulk discount on junk truck space'. This is the sort of thing you would expect from some megacorp with hidden fees and unclear pricing.
I will not be doing business with this company again, and cannot recommend anyone else to do the same. read more