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    Debby's Pet Land

    1.0 (1 review)

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    14 years ago

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    PetSmart

    PetSmart

    (39 reviews)

    Awful very rude staff I wanted a hamster they wouldn't sell me one because the cage I had at home…read moreneeded to be set up it was already to go just needed to throw the stuff in and the hamster they told me to go home and set it up then come back I live 45 mins away so no I do not recommend them go to Petco very nice place to shop

    MILLBURY, MA PetSmart Grooming Salon This review is only for…read moreEmily M. I want to warn other dog parents to stay clear of her at all costs. Caylee, Sadie, and Danielle (No longer there she opened her own grooming salon) are fabulous. Caylee does a beautiful job on our standard poodle. Sadie and Danielle groomed our late toy poodle. We were always thrilled! Caylee had to cancel our appointment, so we booked Emily because the man that called recommended her. We bring our dog to be groomed every month, so when Emily made the snotty comment that she was a mess when we dropped her off yesterday, I KNEW that she wasn't very good. I mean for goodness sakes, we bring her more often than most people. Were you trying to cover up that you do a terrible job? Caylee never makes rude comments and makes her look like a beautiful princess. Emily hacked her. She shaved her tail without permission. It looks like a RAT'S long shaved tail!! I have never seen anything so terrible. Emily, how dare you! You should be ashamed of yourself. If you had called I would have told you that we would come and get her and don't you dare shave her tail! Yes, we will go back when Caylee can groom our little girl again. I would leave a picture, but I won't embarrass my little girl. She knows she looks ridiculous. I can't believe we paid $150.00 to be devastated. I hope my warning helps other sweet dogs from this horrendous experience. Emily: MINUS 1,000,000 stars Caylee: 1,000,000 stars times a billion Sadie: 1,000,000 stars Danielle (no longer there): 1,000,000 stars

    PetSmart

    PetSmart

    (16 reviews)

    Booked a Wash and nail trim. I made it clear my dog does not do well in cages and just to give her…read morea quick wash and nail trim no drying as she does not like the blow dryer... You'd think when you book an appointment, show up on time that they would put your dog on the table and start with the nail trim and wash. No as I walked out the door almost closed behind me I hear "put her in the cage" So Instead of leaving I waited knowing I was going to get a phone call. Not 5 minutes later "could you come pick her up" hmm I wonder why? I said not to put her in a cage, but that was flown over their heads because they do not care. I highly recommend you take your dog somewhere else because this place is a joke. I typically use a mobile groomer but he was unavailable, I thought this would have been a quick easy service but was not. Hire people that are capable of their jobs. I've never booked an appointment to get my hair cut where I had to go wait in a cage. I'm sat down right away because I booked the hair dresser for a specific time like I did for my dog. Do better!!! And no where on your website says that they go in cages.

    I took my dog to get groomed here which he typically would do well when seeing a particular person…read more For the last three visits he has seen others and he hasn't acted or been groomed the same. Yesterday I took him to get groomed and noticed that AFTER I paid and sent a tip, he was missing a hug chunk of hair on his stomach area. They cut him way too short and failed to mention anything to me about it. He did not look like his ears had been trimmed and his haircut just looked choppy. We will not be going back. I have emailed customer service and I'm awaiting a response.

    Debby's Pet Land - petstore - Updated May 2026

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