Extremely poor customer service experience. I made an appointment for at home grooming- I was given time between 12-1pm for groomer to arrive. 1:45pm -no phone call, no nothing. Called the store, the rep said she will call the groomer and call me back. 20 mins pass by- nothing. Called the store again and told her I've been expecting a call. - no apology no sense of urgency. She responded with "I will give your number to the groomer, he will call you to come in for a later time" What? I left my work early for this and came home. Again, no apology, no explanation. Extremely poor and non responsive customer experience. read more

Can't believe how amazing the staff at Flying Fur took care of my 185lb St Bernard. Cooper does not like anyone to try and trim him but for some reason, which I believe is the caring staff, he did really well, looks great and will definitely bring our other St Bernard to get groomed. This will be a regular treat for the boys. read more

I had a horrible experience yesterday with the male grooming technician. He was very rough and she was yelping in pain. I had to tell them to stop. I asked for the owner he could care less. Do not go. read more

I could not be more happy with the service at Flying Fur!! I have been a client for 14 years and have had excellent experiences at every appointment. I highly recommend Vander and his entire staff; many of my neighbors now use Flying Fur as well! The location is clean and organized and and the staff is welcoming, efficient, gentle, caring, and very skilled. My dog is now really old and doesn't get around very well and we are so fortunate that Vander can come to our house in Wayland in his 'Flying Fur Mobile Van' - it's been a lifesaver for us - our Port Water Dog needs to be groomed often and this process has made our old dog very happy with quick, stress-free grooming! Thank you Vander and the Flying Fur team! read more

Kind, efficient, grooming was great! I will continue to go there. It was very clean and organized. read more

today i went in for the first time and i brought my friend with her dog. She is an elderly woman on a Rollator. The woman at the front desk Erin wasn't friendly she was rude and condescendin. My friend just wanted to ask questions because she wanted to find how how things work but apparently that was to much. We checked in and then was told the groomer was on lunch yet we had an appointment so why did we need to wait ? My friend decided to just leave and had enough then the owner for involved and started screaming and yelling at my friend and swearing at her. Meanwhile they run a doggy daycare there were about 50 dogs in one space all barking and the man who was letting them outside had a spray bottle and was spraying them and telling them to shut up. this place is absolutely atrocious please don't bring your animals here they have no idea how to treat a dog. They are a drop off only service and it's probably because they don't want you to see how they handle your dog read more

I have been taking my Eddie here for 7 years . He absolutely loves this place! Great staff. Very clean too! read more

I have been taking my dogs to Flying Fur for over 10 years. They do a fantastic and consistent grooming. I let them know how I want the cut and I get exactly that. I give Flying Fur my highest recommendation. read more

I've been using these guys a long time and they always do a great job and are super friendly. Erin at the front desk is the sweetest and I can't imagine anyone here getting a bad review. I'd be lost without them. Not much in this area for grooming and it's a wonderful local business we should support. . A+. read more

Owner thinks I'm not from MA and never used them, incorrect- my wife took our pup to them and never ever again, they mistreated our dog and told us he wasn't allowed again which made no sense as he is a sweet pup and all other places have loved him read more

Professional stuff, great service. nails, shampoo, ear cleaning with all options is forty something bucks. Which is a bargain. That also do like a pet hotel. Place is great. Keep it up. I will be a regular customer now. Way better than petsmart nonsense. read more

I have a shiba inu, who has a serious Napoleon Complex. I love him to bits, but he's bordering on being a damn psychopath (lol). I bring him to Flying Fur for daycare 2 to 3 days a week. He LOVES going to this place. He starts going crazy in the car when he realizes we've pulled into the parking lot of the plaza where they're located. Bruno and the staff are able to handle my little hellion's shenanigans and have even been trying to teach him some new tricks. They also trim his nails while he's at daycare. My parents also started bringing their shih tzu for grooming here. They've been doing an excellent job with the cuts and he hasn't been freakin out like he used with his previous groomer. read more

We love flying for our dog looks forward to going to daycare and seeing her friends thank you for offering such a great service

I have a little dog that has been turned away from multiple groomers because of his aggression issues. We have been to Flying Fur 3 times with him now and each time has been a success. Vander is like a dog whisperer with him. He manages to keep him calm and gives him the best haircuts. We always get compliments on how cute he looks after his grooming appointments. I highly recommend Flying Fur. read more

I've been having my pup groomed at PetSmart and although it has been helpful Flying Fur did an excellent job and I will def be going back. He is soft and his coat is even and he is all cleaned up and ready for the summer. He got a short cut, face cleaned up and nails clipped. He is a figget and tends to want to jump off the table so I was very impressed with the job they did. I dropped him off in the morning and came back to pick him up at lunch. The staff was very pleasant and I got a reminder call the day before. Thank you Flying Fur! read more

Flying Fur - Zak is a Yorkie but got summer cut which changes his look a LOT! - Pet Groomers Near Me - Framingham, Massachusetts

My dog, Odin has been going to Flying Fur for 8 years at least 3 times a week. I can tell how much he loves it as he is excited every morning to get in the door, get his cookie and get to playing!! Everyone there is great with all the dogs, giving them much love, attention and a place to burn off their energy! So lucky to have Vander and his team close by!! read more

I have never been so appalled by a grooming place. This is the first time I have been there and it will be the last. What made me so angry was how the dogs were being treated while being groomed. Instead of being given kisses and hugs, they were being screamed at. I was fuming the entire time. Dogs are peoples best friends. You treat them with respect and courtesy. ESPECIALLY, if you are taking their owners money. I do want to acknowledge that there was one woman who worked there that was kind and gentle with my dog. But save your dogs from trauma and go somewhere else. read more

Brought my dog here bc my regular place was booked for weeks. Almost certain my dog got mange/scabies from taking him here. So awful Brought to his old place and he didn't want to go in....he LOVES strangers. I think something happened there that made him hesitant to go to a groomer. Loved the parakeet that I think lived there. He was walking around the waiting room sh1tt1ng on everything. Great touch. I get this is a negative post with a hypothesis but I am pretty confident they gave our guy scabies. read more

Our family dog has been going to Flying Fur for about four years. We started taking her shortly after we got her as a puppy and have been ever since. She goes to daycare here 5 days a week (Mon-Fri). We also have Flying Fur do her grooming. They do this while she's already there for daycare, which is super convenient for us. The staff are fantastic and always greet us and our dog with a smile. Best of all, the pricing is a great value! Significantly less $ than what the doggy daycares charge near our jobs in Boston. The more days your dog goes per week, the less it costs. So, since we bring our dog 5 days a week we are in the lowest tier. Still a great value no matter what tier you're in. Highly recommend Flying Fur for daycare, grooming, or both! read more

Flying Fur - They have a spot for each dog's leash. - Pet Groomers Near Me - Framingham, Massachusetts

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Zander is wonderful. He clips our greyhound's nails and all has gone well. He also took care of last greyhound .

First time client: Flying Fur was able to see my girl the next afternoon when I called! I've muzzle trained her for grooming as she can be sensitive/ reactive to other dogs (which I could tell the staff was a little hesitant about when I dropped her off). The appointment took just over an hour and I received a text when she was done. The staff said she did great when I picked her up and the price for an oatmeal shampoo bath and nail trim was super reasonable. Will absolutely be back and would recommend for anyone's ~special/behavioral~ pup! read more

Brought my dog here for the first time based on the google reviews. They did an amazing job! It was slightly pricier but my pup was super difficult and it took them longer than normal because of this. read more

Flying Fur - Pet Groomers Near Me - Framingham, Massachusetts

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As a trainer and experienced dog handler, I can't say enough about how skilled these folks are, especially with difficult dogs. I'm rehabbing a dog who is very reactive due to several bad experiences at the vet's, even when heavily tranquilized and muzzled and with three assistants. The owner and one assistant at Flying Fur was able to cut this little monster's nails in ten minutes, no medication, and they were patient and caring with him but kept themselves safe. They should have charged me ten times the price. From one pro to another, they have my utmost respect. read more

I have been bringing all my pets here for years and can't say enough good things about Flying Fur! The staff is very friendly and efficient and I totally trust them with my fur babies! My dog actually gets excited when we pull into the parking lot! Highly recommend! read more

I have been taking my dog here for years and have always had a good experience. They are friendly and fast and my dog always looks great!

They did a wonderful job grooming my Maltipoo. I love his hair, but it grows so fast. He can look mangy really quick and the brushing is hard to keep up with. The groomers went a bit shorter than I expected, but I LOVE it. He looks so handsome and I love the definition especially around his face. I'm thrilled and I'll be back for sure! Thank you read more

Flying Fur did such a great job on our Wheaten puppy!! They listened to what I was looking for in her cut and when i went to pick her up she looked better than I had hoped!! And she was happy!!! Will be going back again and again!!! Thank you so much! read more

Flying Fur - Pet Groomers Near Me - Framingham, Massachusetts

Worst hair cut ever! One side of his face is trimmed and the other side is not. So so very disappointed. I had to fix it myself. read more

Flying Fur - Flying fur dog grooming is the worse groomer we have ever used and they charged me $70 - Pet Groomers Near Me - Framingham, Massachusetts

I have a large dog (85 pounds) with some anxiety, so I was nervous about taking him to a new place to be groomed. However, Flying Fur was highly recommended by my vet, so I decided to give them a try. They did a GREAT job with my dog - Shaved\trimmed him, trimmed his nails, and bathed him, and they said he had no problems at all - no need to muzzle him. He looked and smelled great, and he was in great spirits when I picked him up! Thanks, Flying Fur! See you next time he needs a trim! read more

I take my cat here for grooming and they do an amazing job! He has been going for quite a while now. I bring him for a lion cut at least once a year, and nail trims with hygiene cut several times throughout the year. They are always friendly, helpful and flexible. My friend has a long haired cat and recommend them to me. They recently started offering mobile grooming services as well. My guy always comes home looking and smelling wonderful! Last time I noticed a pricing list for doggie daycare and was surprised at how reasonable it was. read more

We have been bringing our dog, Eddie, here for almost 4 years for doggie day care. He is a very active, Sato (Puerto Rican rescue). He absolutely loves this place. Comes home exhausted. They keep it very clean, never any oders and genuinely love all the dogs. The handlers are terrific. read more

Have brought our aged dogs to Flying Fur for the last few years. They are so gentle and did a fabulous job after two plus months as "uncut". Thee owner understands our rescue dog and manages him well. Recommend read more

Please don't bring your dog here!!!! My poor dog came out with bare spots all over him and they nipped his ass. the owner blamed the dog. It was the second time there.. My dog never did that before, at any shop! Also my wife thinks the owner is rude because he was making comments about a Brazilian person while on the phone, right in front of my wife. They are not good groomers and the owner needs a realitly check. He is a ignorant piece of shit! read more

Just had the worst experience from the second I walked in when so called groomer from behind the glass gave me snooty I'm better than everyone else look. Never mind the disgusting smell of animal Urine. I brought my 2 long hair kitties in to have a few knots taken out and theirs claws trimmed. The groomer called me during the appt to tell me he was trying to brush out their knots and they were not tolerating it. They need to be shaved out. He then wanted to shave my entire cat and accused me of abusing my animals because I don't brush them at home. He was so incredibly rude to me I was beside myself. Never ever again. read more

DO NOT BRING YOUR DOG HERE! Terrible costumer and pet treatment. Made my dog sit in the hot room with NO WATER for FIVE HOURS as they groomed other dogs during my pets scheduled appointment. When confronted both the front desk lady and manager showed no respect and continued to blame us as the lady booked US on their busiest day and claimed that our dog was not groomed frequently enough for a dog with a double layer coat when in reality the dog was groomed 8 weeks ago. We asked for the dogs nails to be cut and when leaving noticed the nails were IMPROPERLY filled. I don't understand how they are still in business with their management and animal care process. ABSOLUTELY HORRIBLE! read more

This place is absolutely HORRIBLE. I have brought my dog here multiple times for their "Day Care" and I have come in to pick him up and was told that he was barking too much so he was put into a separate room all by himself... ARE YOU KIDDING ME?! How long was he back there? I have no idea. I just don't understand how you can be knowledgeable about dogs and watch them for the day, but cannot figure out why he is barking and attempt to calm him down. I will never be coming back to Flying Fur. They also had a nickname for my dog, calling him Loud and saying that he "never shut up". Honestly, the staff who works here is rude and completely untrustworthy when it came to watching my dog, who is not a puppy, he is an elderly dog (around 14 years old). We would also bring him home and he would cower and get nervous whenever we would try to come up to him and pet him by bringing our hand above his head. I'm not sure if they were hurting my dog while he was there, but I do know that he was being neglected by being in a room completely by himself for potentially hours in the day. I will never tell people about this place and would much rather leave my dog at home knowing he won't be physically or mentally abused there. Thanks a lot Flying Fur. read more

My dog roscoe has been coming here since August of 2021. The staff really knows how to handle a large number of dogs. The last place my dog when to daycare, he was always getting into small fights. I have not had one issue with him at flying fur. I love everyone there, the place is great. read more

The Flying Fur has gone to the dogs. My dog attended the Fur approx. 3x per week for doggy day care. He suffered stomach upset repeatedly having eaten his fill of mulch in the outdoor area. Seemed he ate a ball as well. After the 3rd trip to the vet, we'd had enough. We're now paying more for him to attend doggy day care at a place where they actually seem to watch him (I mean honestly, if I didn't want him watched I would leave him at home alone) and thus, I make up the cost by saving on vet bills. It's too bad - this could be a great place for pets and their owners if only the pets were watched. read more

My only other grooming experience to compare this to is Best Friends in Sudbury. I will continue going to Best Friends. The first thing you notice upon entering Flying Fur is the smell, it hits you instantly and should be addressed. It's an immediate turnoff and you get a sense of uncleanliness from it. When I called, no one answered so I left a message. My call was returned later that day, and the girl that called me didn't know if anyone had returned my call yet... this shows a lack of organization. The pricing difference between a bath and a full hair cut at Flying Fur seems wrong and I think I was overcharged. I was charged $70.00 for a bath, nail trim & grind, paw trim/eye trim and teeth cleaning for my 25 lb puppy. Pricing should be more clear. Does a paw trim qualify as a full haircut? No one explained this to me. My miniature goldendoodle is a puppy still, so I made it clear to Flying Fur that I did not want a haircut. The girl on the phone convinced me that I needed his paws trimmed and it would be more comfortable for him. Okay fine. I also added a teeth cleaning because I saw a promo on the website, with two add ons you get a free bag of treats. I arrived for the appointment, and they had me booked for a full haircut... We corrected this but the young girl behind the counter continued asking me what kind of face shape I wanted... this confused me since I just finished communicating to her no haircut. I told her I loved the way his face looks now, and only wanted a small trim around the eyes so he can see better. At this point I was nervous leaving him. I picked him up, and took him home. There must be a lack of communication between the front desk and the groomers. My puppy looked different. His beard had been shaved off, and it didn't look good. This isn't a typical look for goldendoodles and I didn't ask for that! Also, his belly area had been shaved so that his privates were completely exposed. I get that this might make sense for potty time, but again I didn't ask for that and now his privates are very visible. The hair around his eyes was more than just trimmed, he looked like a different dog. I didn't receive a first customer discount, and the girl at the front desk told me the website is outdated and they don't even have bags of treats for the two add on services I requested. She walked me over to the display of products though and told me I could select from a few different products which I was fine with, but update your website to reflect current promos please! This again demonstrates a lack of organization. Best Friends in Sudbury listened to what I wanted, gave me a first time customer discount without me having to ask, and didn't shave my puppy's face down! I paid $15 at Best Friends for a better experience. Some PROs however include the availability, they don't seem to be booking as far out as Best Friends. Also, my dog smelled clean for while after his bath, even though he was swimming in the lake soon after the grooming. read more

After 2 years of using Flying Fur we will no longer be bringing our dog back here. After the 2 hours of service and confirmation that our dog was ready for pickup, we were given the wrong dog only to find out that our dog had been sitting in the back. Flying Fur cut the wrong dog (who was just there for day care) and was convincing us that this was our dog (it wasn't). The owner, Vander, made it certain that "this was not the end of the world" while admitting to no fault of his own and berating us in the process. I completely accept that great businesses and people make genuine mistakes; the lack of ownership and interpersonal skills were remarkable in this case. No reconciliation was offered and there was no admission of wrongdoing (either for the service or the attitude). I'm not one to comment often but this is a situation where I caution all other pet owners to seek an alternative to Flying Fur. There are some great 5-star reviews, but take a look at the other 1 star reviews. These are very telling and the negatives significantly outweigh the positives. read more