I wish I could put a better review up of the actual work DEAR performed but alas, after calling on a Monday for a drain clog, and being told they could get to me faster than the other plumbing appointment I'd booked, I canceled at the other place. I was told later that day they couldn't get to me on either of the days they'd previously promised, they could be there Wednesday morning. Wednesday morning came along, they called around 10 to say they could do Thursday. Foolishly, at this point, I agreed - Thursday morning and I was told after noon that they'd be there by the end of the day. I shouldn't have been shocked when someone called me at 5 PM apologizing and promising they'd show up the next morning DEFINITELY. Well, I waited four hours on that Friday morning and it was a no show. Literally, four reschedules, multiple no-shows, I am only kicking myself for not reading the signs and booking another company when I had the chance this week. Never, ever again DEAR. read more

Had a pretty great experience with DEAR Services for a major electric water heater install (required x4 40 watt double breakers; massive amount of power!) . There were a lot of delays with service initially due to them being short staffed but eventually the schedule was cleared up and the tank was installed with electrician and plumber on sight. Unfortunately install ran into the same week I was having my mother in town but the technicians worked diligently and quickly to get everything wrapped up fast. Had some pipe leaking issues afterwards due to water pressure being obscenely high at the house and one of their best plumbers came on site to inspect (Mehran Bagheri) and fix the issue. Mehran took his time and properly installed all the necessary piping fixes as well as addressed the pressure issue at the home for a reasonable price including warranty. It has been a couple weeks now and I am glad I came across this company to take care of this major install and will be calling on their services again as well move onto other projects in the house. read more

We bought an old house in Maple Leaf neighborhood, not far from Dear Electric. We wanted to do some renovation of the house. David came out and gave me a fair estimate of all the electrical projects. They showed up on time to do the work even over the weekend. They were professional, capable and quick. I'm impressed by their responsiveness and especially the honesty of David. They actually charged exactly what they estimated. Overall I am very pleased with the work. I highly recommend them and sure I will be using them again in the future. read more

Terrible service. Waited all day for them to come out to install a chandelier and received a call at 5:00 telling me there could not make it and would have to reschedule 4 days out! Don't waist your time. read more

Great service! Billie installed a ceiling fan box and ceiling fan. He was on time and efficient. It's hard to find an electrician who will come to Snoqualmie Ridge so I appreciate DEAR's willingness to travel. Not cheap, but they'll get the job done well. read more

My husband and I simply need to have our duct work put back together (after a remodel) and our furnace serviced in preparation for our house to be rented at the end of July. We called Dear Electric, Inc. to have a technician come out to give us an estimate. The first technician called, and once he realized that we did not need a new installation, he brushed us off. We chased down a second technician to come out and take a look at our system to give us an estimate, which he did. Now, I am going on five phone calls over two days for the company to give/send us the estimated quote and make an appointment. So far, I have been brushed off, and no one has called me back. This is extremely irritating, as we have now wasted a week in which we could have called other companies. I guess that Dear Electric Inc. only takes the customer seriously if he or she wants a new system. This is a shame, as we intend to do that in the future. We will not be calling this company. read more

We needed a plumber to our house same day because a toilet had a deep clog and as a result sewage was coming up the bath tub drain! So it was a real S.O.S problem!! Gross! After calling different plumbing companies, Dear Services was the only company we could find who could send a plumber out same day, which is what we needed! Anthony and Jordan were who came to the rescue. They were professional, listened well, asked questions to understand the potential problem, Anthony communicated the options clearly and was up front with the cost options, giving me two price options to choose from and explained well the difference in options. Once I chose the option I wanted to fix the problem, their work was precise, fast, professional and they solved the problem and were able to tell me exactly what was causing the clog and why it happened and how to try to keep it from happening again. Problem was fixed in a timely manner and they left no mess either. I would call them again! Very nice and friendly guys, too. read more

Prices were clear and given upfront and our plumber Mehran Bagheri went above and beyond , staying late, to make sure that all of our work got finished the same day and our water got turned back on. read more

I recommend against using DEAR Services. Their representative assured me of a rebate from my power company in the amount of $1000, when in reality they have no contract at all with my power company! He actually sold me an upgraded model in order to qualify for this rebate. Anyone can hire a bad representative, but DEAR Services failed to respond to any of my numerous requests To resolve this issue. All told The deceptions of DEAR Services cost me in the neighborhood of $2500! There are many companies out there who will not only provide good product and service but also to deal with you in an honorable way. Steer clear of DEAR Services! read more

Expensive and unable to fix my issue. I had 3 outlets that were not working. A guy came out at their flat-fee rate and in total spent about 30 min at my home. He appeared surprised that it wasn't just a breaker that needed to be flipped but something was actually going on. Why would I call an electrician if I had not thoroughly inspected the issue myself! I may be female but I am an engineer myself as well. He made me sign a contract totaling more than five hundred dollars - which I believed was the contract to fix the issue, a lot of money but I needed the things fixed and had already spent enough time on troubleshooting it myself. The guy then spent a few more minutes and gave me an estimate of five hundred dollars to complete the repair, consisting of connecting a the wires of a working outlet to a non working outlet. Totally baffled and unwilling to pay even more, I told him I needed to think about it. He left, did not clean up after himself, didn't call, nor did his company follow up. I called another firm who did a proper assessment, and came back another day to fix the issue (took more than 2 hrs), all 3 outlets are now working. For less than the show-up fee of Dear. read more

Do NOT go with them. A complete waste of time - scheduled appointment twice and both the times it was cancelled because of an issue on their end. I had to even take off one of the days to get this taken care of. They do not even have the courtesy to give a call about cancellation. Both the times, all the details were verified on the call though. read more

The electrician did a good job but when I set up the appointment, I mentioned the $50 online coupon from the website. Office said they would honor the coupon and the electrician doing the work said the $50 discount would be honored. I was in the process of moving and when I noticed that the $50 discount was not listed I called the office and requested a refund. After about 4 phone calls I was told they would give me a credit on another job, I explained I was moving into a new condo and would not need their services but wanted my $50 back. Debbie said she would speak to the owner about a refund, of course never heard from them again. read more

This company has to have the worst customer service I have ever experienced. I would give it negative star if it was possible. They cancelled on me on 2 different occasions and never called back to reschedule or follow up even though I reached out to them 3 times! I can't believe I'm even wasting my time writing a review for this terrible company. Don't be their customer, go somewhere else where you at least get a call back and not this BS dispatch playing the middle man between customer and management. read more

I'm a realtor who had a client that needed electrical repairs to sell their home. Dear Electric was easy to schedule, explained their pricing before the work started and completed the work in a very timely manner. read more

This group is the most irresponsibile I have ever worked with. I sat around the house four days in a row with a leaking kitchen sink and they said they couldn't show on Friday 24 after I had already waited their 4 hour time frame, so they scheduled for Saturday and once again didn't show with no call from the service person. After I called when 4pm came, the rescheduled for Sunday May 26th gave me a 4 hour space again and didn't call nor show. I contacted them again and they rescheduled for Monday Memorial day, May 27 and said I was first on the list and that day. Well they did not show again, nor would they call me or answer their phone or respond to a text. Do not use this group, you'll be very angry before it's all over. read more

If I could write a negative star, I would. Ultimately between 2 days I wasted more than 10 hours waiting for them to show. I had one rescheduled appointment (they called one day before the appointment to tell me they weren't coming) and two no shows from this company. The first no show, I called 4 different times and ended up having to wait 6 hours in order to hear they were cancelling (which is two hours past their 4 hour service window.) The second no show, I called 3 times, and heard at the end of the 4 hour window that they were going to have to cancel. They offered me $50 towards service and a waved consultation fee (which is $69) and that was it. This has got to be the worst service I have ever received and I work in the construction and real estate industry. read more

DEAR Services are fraud. I had my water line replaced by them. I contacted multiple plumbing services and chose them because the plubmer Raven specifically said that the pipe and their work has "lifetime" warranty. I wrote a check for Thirteen Thousand dollars after all the discounts on the same day they came in for initial inspection. On the day of actual work, I asked for the warranty that I did not see in any of the documents he had given me until then. He failed to provide a warranty that said the pipe and job was covered with "lifetime" warranty. I had even asked, if the water line leaked in future, do I need to pay anything and he said straight "No". I won't have to pay anything. Alas, I was a fool to believe his swee talk an pay them immediately. I did not get a written warranty and I argued for almost 2 hours after the job was finished, but all I got was a generic warranty document that did not say anything about the pipe or the job. Avoid them at all cost. I turned down other plubmers who were offering to do the same job for Eight Thousand dollars with 25 years warranty on the pipe and 5 years warranty for the job. I was fool to think I would need warranty more than 25 years. read more

I called this company a week in advance for appointment for Friday March 19, 2021 between 1-5pm. I received confirmation email and text. That morning I sent pictures of toilet piece that needed repair to dispatch. She assured me the technician would get them. At 5pm waiting all day, no call no show I called and they apologized and confirmed a specific technician would be right over in 30-45 minutes. 2.5 hours later, another no call no show I called they had no answer why no one was here. Since the late time, I was willing to rebook for the next day, Saturday. Jessica informed me there would now be a weekend charge of $299.00. I informed her that she should talk to her manager to get that waived due to the total lack of service on the Friday. I went ahead and booked the Saturday between 8-11. It is now 11am on Saturday 3-20-21 and this company once again has done a no call no show. After my experience, you decide if you want to work with this company, I sure don't. read more

A week ago we woke up with no heat and power in a few areas of the house. We weren't sure it was the heater itself or an electrical problem. Called a few places, Dear was the only one that was willing to get someone out within 2 hours after I called, which was important to me because I have an 82-year-old mother. The tech arrived within 1 1/2 hours, we reviewed the events that led to us not having heat. He did his inspections and felt it was an electrical issue, so they had someone else come out to fix the problem. Dear always kept me informed of who was coming to the house along with a pic of the person. After further inspection, it came down to it was the heater that was the problem. T the fan was freezing up and locking up power causing the breaker to blow, which affected the other areas of power. After further discussion, we decided to install a new heat pump system. Because it was Friday it was going to take a few days before they could start the project, they brought us space heaters to use in the meantime. This was going to be an expensive project and one of the things I did appreciate about DEAR is that they had 3 financing plans to offer, we chose 12 months deferred no interest. The next morning we did get another quote from somebody that was recommended to us by our Handyman. And I will tell you they were about $4000.00 cheaper. I discussed this with the David and he was able to shave off some to be a bit more competitive so we did decide to go with them because of 3 reasons, 1) their customer service is excellent, 2) the equipment is a few notches better, and 3) the financing. We had a few delays in getting the project started, they did not get all the equipment delivered and they were working hard to get it resolved and the approval from our HOA took longer than expected. A week later the project finally (2-2-18) starts. They arrived promptly and got started right away. It was an all-day project, but now we have heat!!! I am completely impressed with their employees they are courteous and professional. The guys that they sent out to do the install were respectful, friendly and professional. Thank you to David, Nick, JW, and Sean, we love our new heating system, it is so quiet. read more

i wish i read these earlier. high pressure salesman plumber that physically unable to do the job. just need a leak on a faucet and quoted $3.000.00 dollars for a sink that he send was rusted and was not. dispatch said he was local and was not and stayed for 6 hours with no work done except sell us a sink and garbage disposal. nice tech person but was a saleman not a plumber. cant get parts until monday? will look elsewhere. beware. read more

Showed up late, it's been over a week and I still haven't received the estimate. Called to inquire on the estimate and was hung up on, called back, and I'm still waiting on the estimate after 3 days after the followup call. read more

I'm very disappointed with this company and do NOT recommend them. A couple of months ago I called Dear Services to diagnose our electrical system to make sure that everything works. I was told that they fixed all the problems and everything is working fine so I took their word for it. After our renovation was completed, we realized that a couple of outlets still didn't work. We called back several times to make an appointment but they never came back. The manager told me that because it happened two months ago they're no longer responsible for the quality of they're job, because it's possible that somebody has damaged out outlets and he would charge me $250 an hour. They're not interested in fixing their mistakes because they would have to do it for free. Their receptionist (Courtney) was very rude and unprofessional on the phone with me and made it impossible to deal with her. My partner asked her to speak with the manager several times to see if he can sole this problem but she refused to let him talk to the manager. She even tried to trick him by calling back and pretending as she was the manager. I immediately recognized her voice and new that it was a deceiving attempt which jeopardized integrity of this company. After several attempts, we finally managed to speak with a customer service manager and was able to make an appointment. We drove for 4 hours (because we live out of town) to meet with the electrician but he never showed up. We called several times again and was told that somebody would call us back but nobody ever did. read more

I needed someone to come out to diagnose the issue with my furnace. Walid Bazara was my technician who took a look. He thought he knew the problem and I told him before performing any work, to let me know the issue so we can call my warranty company for them to authorize the work. To make a long story short, the price was way too high and the work wasn't authorized due to him not being able to provide them with a breakdown of the costs. such as cost for each repair & labor cost. After he left, i found that he had cut wires, took things apart and didn't put things back in order before leaving. He shouldn't have cut the wires as he wasn't authorized to perform any work. It took a few days before he came back out to put things back in order. Although, just to find that even though he fixed the wires, there was a piece on the igniter that was broken, which happened when he cut the wires. I mentioned to him before he left my home that the pilot was lighting before he touched my furnace, now it doesn't light due the piece being broke. Now I've had to have someone else try to repair it with having to wait several more days for the part to come in. Having Dear Services come to my home has been a disaster for me and my family. Since all the mishap, I've been out of heat for almost two weeks now. I feel like Walid was trying to be more of a salesman then a repair man. Hiking up the price and trying to get me to replace parts that weren't the problem. He caused more issues with damaging parts that had nothing to do with the problem. Having them come out was a waste of time and money. I will never use their services again nor recommend anyone to them. Looking at their ratings on google are very misleading. I am very disappointed in their service. I'd also like to mention that they was supposed to send someone out the day before, no one showed so the person who reached out to me told me i would have a $50 credit on my account. I had to still end up paying the total fee they charge to send someone out as nothing was noted on my account. With all the frustration of everything that took place, they can have the $50. It's not worth my time and efforts of trying to get it back. read more

I ordered new garage door opener from Home Depot to replace broken one and we ordered installation service. The technician came on time to take down the broken opener and installed new one without any trouble. The outdoor opener keypad was programmed by the technician. The broken one was took away for disposal as part of the service. So far it works flawlessly. My garage door is more than 7 feet high so I bought the extension kit and it was required for garage doors higher than 7 feet. Pretty happy with the entire process. The only nit pick is there were a few dry debris on the garage floor I cleaned up with a broom after the installation was done. read more

Do yourself a favor and find another plumbing service now before it's too late. Don't waste your time with Dear Service. We were scheduled to have a pro here on a Thursday afternoon. He didn't show up and when I called I was told a guy would be here Friday. On Friday I learned that he had not come in to work, so it would be Monday. (My bad, I should have gone somewhere else then). At 5pm on Monday I called to say no one had called or showed up. I was told they would schedule someone to come on Tuesday and would text me Monday night about a scheduled time. NO TEXT on Monday night (I was a little suspicious by now). I called Dear Services this morning to get the time window and was told there was no one available today, so they would be glad to schedule for Wednesday. To avoid a useless and embarrassing rant on the phone, I thanked them and hung up. It's of course possible the plumbers they employ are all brilliant and creative professionals but I'll never know because of the monumentally incompetent and unprofessional scheduling staff they employ. read more

I was stood up two days in a row. I phoned the company and the helpful person taking my call ( I am assuming an answering service) told me they had openings in their schedule for the day. I gave all my tenants info for them to contact tenant directly. after 24 hours I called in again and it appeared the ball got dropped. Apparently I didn't learn a lesson as I was told for a second day in a row they had available time to address my electrical matter and for the second day in a row I was stood up. I have moved on read more

Frank showed up on time and was very professional. Explained what he was doing and had cables necessary to get our house's smart panel connected. Would use again and recommend to my friends ! read more

Billy and Lucas did a great job of troubleshooting several electrical issues. Courteous and professional. Thanks again guys!

Let me just put it this way, they think their time is much more valuable than their customers. We had an appointment to have a tune-up on our heating system from 9am to 12:00 noon. A text they had sent me the day before confirmed the time and said it to call if the tech is not there by the scheduled time. What a joke! The response was they would get here when they could. No time frame, nothing, just some time this afternoon. Unfortunately their customer service and attitude towards their customer is non-existent. So bottom line is if you have a job and take off for this take the entire day off because they don't care about your appointment time or be willing to compensate you in any way. Oh, and I asked for a discount and for the service manager to phone me back. LOL. The same girl that answered the phone called 1 minute later to my husbands cell phone. Didn't even have the courtesy to call me back. My advice, don't bother with their special price of $99 and just go someplace else for good service! read more

I feel like I have been scammed. I am so disappointed with this company. I initially had a clogged bathroom toilet. Dear Services came out and completed my job, and I joinetheir "membership" for $499.00 plus tax. I make an appointment to have my free home inspection, part of my membership, clear my schedule and wait, for the technician...no show. Call back, no apologies, "probably just a misunderstanding" is what I am told. I never even received a follow up phone call from management. I now have a burst pipe, no water to my home. Today is Wednesday, no one can come out until next Tuesday. The dispatch personnel have no technical support to offer me, I've been waiting 3 hours now for a phone call back for support from their technician. "Or for a fee of $220 they would make an emergency visit" is what I am told. I am so frustrated and disappointed. I do not trust this company whatsoever. I literally threw my money down the "toilet". Always go by a referral...and pray that whatever company you choose has integrity. read more

Quick, effective, knowledgeable service! Billy, Josh and Evelyn were all helpful and Billy was an expert installer.

I would give them zero stars if that was possible. Way over priced! We paid over $800 to have them replace our garbage disposal. Home Depot sells the exact same brand and model for $110. The installer spent all of twenty min. on the install. We spent more time cleaning up after them then he took on the job. The installers didn't put shoe protectors on their shoes, did not put a mat or any kind of protection when he put his tools on the wood floor, he cut the PVC pipe and left the shavings under the sink and left residue on the counter where he rolled out the plumbing tape. DON'T USE THIS COMPANY. We should have shopped around for a better quote but we're "sucked" in by their low initial inspection call to figure out our leak. Don't be fooled they will charge way to much for a simple job. read more

Dear Services customer service is a joke... seriously, don't hire them. BE WARNED, THEY ARE NOT BBB ACCREDITED!!! When we first hired them last November, our bathroom flooded and we needed someone asap to come in and fix the hole that the previous owner had put in the pipe, we called Dear Services. The guy who came to our home was very nosey and admiring our house walking in places that he should not have been and not where the work needed to be done. When he finally stopped looking around noticing our nice house, he quoted us on the price. It was $1800 for a piece of holding strap that we could have bought at Home Depot. Additionally, he charged us membership fee of $400 that if and should future incidents happen, we would have first call to get it done. Well unfortunately, we had a GFI issues in our kitchen, we called Dear Services to help us, leveraging our membership and priority status. They booked a few days out. On the morning they were to arrive, they canceled and automatically rescheduled for the next day. Next day came and they canceled and rescheduled again. The day they were to arrive after the 2nd rescheduled time, they said they were not certain they would arrive as they were short people. Seriously? If we did not call, they would've canceled again. By this time, we canceled the appointment and called another company who came promptly the next day and fixed it as well as checking and fixing additional areas we missed at no additional charge. (He empathized about our situation). Fast forward to last week, where we needed someone to look at our heater that stopped working. We reluctantly called Dear Services again. Only reason why we called was because of the membership we paid for. We hoped that the $400 would get us priority, especially if we explained our previous situation... hoping it will not repeat itself. We set the appointment for a Monday. On the day of their arrival, they called and the man on the call said they will have to cancel the appointment and reschedule again for the following day. We were furious, knowing this was a déjà vu situation we all knew too well. Again, we shared deep frustration of the poor customer service that Dear Services had and asked for some discount given the situation. Particularly for customers that paid a higher price for priority service. The next day, we called early in the morning and validated at least 3-5 times with the receptionist Jona/Joana. She laughed and said don't worry we wont cancel. Very unprofessional... We told her it was not funny as this has happened to us and we are calling to ensure they would not cancel. She assured us repeatedly that it would not be. At the time the service technician was to arrive, no one showed up. We called again to make sure and they called dispatch person and he in turn called me to validate that he was arriving between 6:15-6:25pm. We said it was fine. 6:40 no one arrived. It was near 7pm that someone arrived. Once he arrived, he priced us at over $200 with a possibility of a $600 upcharge for additional part. We pressed that there was to be a discount. He gave us the discount and fixed the heater avoiding a $600 parts charge. Overall, the work done this time was completed, however, we were not happy with their customer service.. Time will tell if it holds.. we're still skeptical. Perhaps seeing this, they will look to focus on better customer service or make it right for us. BE WARNED, THEY ARE NOT BBB ACCREDITED!!!For now and sadly, we will look to use another company to use. read more

DO NOT USE THEM. I used their services to identify an issue where one of the circuit breaker switch wouldn't stay on. As a result, the living room didn't have electricity coming in. The electrician, Lucas came in and said it's $69 just to show up. He said, you owe me $69 now and if I'd like for him to diagnose the issue, he asked for an additional $450. This is such a scam. I never worked with such a dishonest company before. If I knew about these hidden charges, I never would've called them up or used their service. There is an overall lack of transparency here. I called their main number again to file a complaint, i was told that the customer manager, Jesiree will get back to me. It was over 10 days, but i never got a call. I called them again, and it was the same, Jesiree will give me a call, but this time is no different. I was charged $533.50 to my credit card and no invoice was provided. Do not use with this company. There are several reputable businesses out there, DO NOT use Dear Electric. read more

Dear Electric representatives were punctual and professional. They took the time to go over what they will be doing, why and what the challenges are. They also took care of my concerns immediately and were accountable for the minor damage they caused. Will be using them again for our electrical needs. read more

I called Dear for some electrical work in my kitchen ... i was moving the location of my microwave & needed a new electrical outlet. My call was answered immediately and they scheduled an electrician to come out within a few days ...wow! The 2 guys were awesome! on time, professional, very knowledgeable while being personable. My charges were very reasonable. Very happy camper! read more

I honestly would give negative stars if I could. Working with this company has been nothing but problems. We received info on this company at a home show. So we set up a appointment and decided to do a new furnace and a free standing system. To the sum of over 16K dollars. Just to get to the basics. They had several techs out to the house. No one knew what they were doing. It took a week longer than anticipated to finish the job due to lack of parts they said. They placed one of the units right over a pocket door that they were made aware of upon arrival and had to relocate it. Which left huge holes in the wall that they never completely fixed. The pump system flooded the furnace room. They rescheduled several times in regard to the repairs. They left parts all over outside. A supervisor come on site one day accusing one of the employees of drinking on the job. They broke a clock that took month to get returned. Now one of their wall systems is leaking. Please Please do not use this company. read more

This review is for Dear Services Electrical service. The first time I used Dear Services was to restore power on a weekend, 'emergency' call. They were able to get someone out to fix my issue right away on a Saturday (the tech even arrived earlier than the assigned window). The electrician, Pete, was able to solve the problem right away. I was so impressed that I asked him to write up an estimate for some smaller electrical problems. As it turns out, Pete was the same electrician who was assigned to my 'non-urgent' appointment. He is fantastic; he worked continuously and took the time to explain what he was doing every step of the way. Everything was fixed to my satisfaction; no 'add-ons' were pushed and the wiring looked great! I think the pricing is reasonable. Granted, there is a fee just for emergency services ($249 at this time I used them), but that is a fairly standard practice and they were completely upfront about the charges. Overall, I've happy with their service and I would use them again without hesitation. read more