I wasn't expecting to write a novel so, I'll start with the main points first. Then, if you want to…read moreread the whole story, please do. Especially if you're thinking of shopping at Bob's. 1.) Bob's Phone System for a customer calling in, is terrible. The worst. Indisputable. 2.) "Bobtastic White Glove" service is debatable. 3.) Online Customer Service Information; Order Status, ability to email, etc.; Lacking. 4.) Furniture Quality: Too soon to review. It just got here. It's new. It looks good. (but so did the crap from Living Spaces ) I'd been to Bob's Discount Furniture a year before. I finally made my purchase on the 12th of September. I was looking to replace my embarrassing recliner which decayed inside two years. I bought it at Living Spaces and I would not recommend their products.) I replaced the Sofa and Loveseat of the same group three years ago after they "flaked" away. I bought my new sofa and loveseat of genuine leather from Jerome's. Jerome's IS expensive for me but, I'd say they have good quality merchandise. (but I only have the sofa and loveseat to base that on). Suddenly, ALL these Bob's Furniture locations open up at once. I was surprised to see how many simultaneously all over California opened at the same time. (Google it). Anyway, the choices and prices were more for me and I decided I'd buy my recliner there. And since the store is close by, I can drive there and express my concerns in person if needed. And, it WAS needed! More on that... keep reading. Salespeople, they got plenty. My wife and I never like to be shadowed by a salesperson. They do this at every car dealership and at Bob's too. Once I had questions, I only needed to turn to ask my salesperson Rosa, as she was ready to serve. After selecting the piece, checking stock and deciding on the delivery date, my first concern was the upsell. We hate that too. Rosa tried to convince that by spending more, I could get 12 month no interest financing instead of the 6 months I was qualifying for based on only purchasing the $700 recliner. So, we indulged her and looked at mattresses and other stuff. Eventually, we bought a dresser and increased our purchase to get the 12-month financing. Buying stuff is easy. Rosa with her iPad, showed us what appeared to be a tech-savvy setup by Bob's. She quickly could print an invoice each time we changed our mind. One week later we'd have our furniture on the agreed upon delivery date of Saturday the 19th. We could even track our order like we can on Amazon. So far so good. When first decided to take a look online at my account and my order, I couldn't find it. Neither my phone number, my account number or my actual order number showed anything. I was working in Mission Bay when I called Bob's for the very first time. UNBELIEVABLE! (1) Bob's Discount Furniture Store is the undisputed king of the worst phone system and customer service I have ever experienced. I had better luck calling EDD and DMV during the Pandemic! Suffice to say I was very frustrated. While I was on hold, I literally drove from Mission Bay to Bob's on Main St. in Chula Vista, walked into the store and straight to the back where the "managers" are, waited in line and then spoke with a manger. With my cell on speakerphone, I asked the lady (Yazmin) if she recognized the music. She said Yes. She knew it was there "On Hold" music. And I explained where I'd drove from and showed her how long I'd been on hold. Was Yazmin apologetic? Nope. She explained that, although they have an army of salespeople, only the managers at the back desk, handle calls. And I only saw two. Next, she explained that only ON the day of delivery can I see the tracker. And I could only check my order then too. Sure enough, that's what happened. I left the store discouraged and concerned I'd entered into an agreement that could only lead to Buyer's Remorse. Then Saturday the 19th arrived and the delivery was indeed trackable. We watched as the Bob's delivery got closer. It actually drove into our mobile home park (which is so very easy to navigate) then drove out because they "couldn't find the home". They called and I answered. I explained "Just drive in, go straight down to the end, make a right and you'll see my house. I'll be outside to guide them. They eventually got their bobtail in. They placed recliner and connected it. No problem. Then I explained how to bring in the dresser so it'd be easier for them to navigate the turn. (It's really easy. It's a straight shot with just one turn at the kitchen.) Although they nodded their head in understanding, they really didn't listen and struggled. They had to flip & turn the dresser for not paying attention. My wife immediately noticed damage to the middle drawer. A big chip right in the middle. I began checking all the drawers and couldn't open the bottom left one. The delivery guy came to look and "forced" the drawer open.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !

I love the selection at a world of pottery. I found everything I needed. I bought five different…read morepots and they look great at my home. I also appreciate their customer service. They walked me to my car in and loaded the pots for me.

Super expensive- not much variety. $400.00 pots and planters. What!! Not born yesterday, five miles…read morefrom Mexico and an easy trip to where they are made...

Came to Burlington worst experience ever …read more I didn't even make it past the front doors. The security guard was so confrontational that it felt like I was walking into a maximum security prison, not a retail store. I'd highly advise people to skip this location unless you want to feel like you're being treated as a criminal just for showing up. Unfortunately, they lost me as a customer for good. No discount is worth being made to feel that uncomfortable. I believe stores should make customers feel welcome, not judged. Once you experience what I did, you'll understand why I'm being so firm on this. I rather go shopping online . Has anyone else dealt with this kind of treatment at this location? I'd really like to know if it's just me or a pattern

Worst experience ever at this location!Spent more time waiting in line than shopping! The store was…read moreclosing in less than 30 minutes and management didn't have the common sense to have more than 1 person at the register while 15+ people are waiting in line! Ridiculous!!

The pricing system is not functioning correctly. I go in Kohls to return Amazon items. I'm assuming…read morethey do this to get customers, because of their coupons they give out with the return receipt. I noticed there were no prices on the kids shoes, and there were no associates in site to get a price. There's no price scanners or anything. So I grabbed 4 pairs of shoes for my daughter and took it to the register. Come to find out, there's about 15 people waiting in line and only 3 associates in the registers. Eventually, I got frustrated and left the 4 pair of shoes by the waiting asles, and walked out. Speaking to my family about this ordeal, I found out they've done this before as well. Horrible customer service.

I get it, I was in late, 21:55 walk in the store try to drop off some thing, and they said it was…read moreclosed, please change your hours of operation if you can't make it and it won't take you more than 5 mins to scan a QR code.

It's well known that a lot of their furniture is not made to last. But recently I call Ikea with a…read moreproblem that I was experiencing with dining room chairs that were weak and wobblily, needed constant tightening of leg screws. I purchased the chairs a few days past 180days, I called, and they said bring them back immediately, so that was Friday, and I brought them in on Sunday. Not only did they refused to take them back, but with an attitude that left me feeling these folks are not very nice. Even after I drove them over 240 miles to return them, Never buying from Ikea again, lesson learned! Larry Profeta 7602186672

Tony's Hotel Liquidators - Chula Vista…read more This place is such a hidden gem! Tony's Hotel Liquidators is packed with unique treasures and finishing items you just won't find in regular stores. Whether you're furnishing a space or just love the thrill of the hunt, there's always something interesting here , and the prices are always great. One of the best parts is that it's a family-run business, and the team is always welcoming, helpful, and knowledgeable. They really go out of their way to help you find what you're looking for. Their new location is fantastic !! organized and easier to browse. You can actually see all the inventory clearly and take your time walking through everything. Lots of wall Art and look at as well. Plus, a huge bonus: they offer delivery service for a fee, which makes getting bigger pieces home so much easier. Highly recommend checking them out if you're in the area, you'll definitely leave with something great!

Their pricing and selections. I've purchased from them twice. The team is welcoming. I've had…read moredelivery and assembly which were punctual and efficient. They delivered on the date and time as promised, delivery fees are super affordable.

I love this company. Superior always has what I need. A large variety of steel products including…read moreornamentals products to decorate. Thanks for helping me find all the right sizes for my projects.

Bad service was standing there for about 10 minutes I saw a guy working in there and he never…read moretalked to me I tried asking him for help but he just ignored me To bad for them just lost a local consumer

I have tried several of Royal Designs Studio A.K.A Modello Design products and I have been…read moredisappointed in all of them. The stencils themselves are made of a decent quality material but they do not always match the design pictures shown for them. For the 3 complete sets of stencils I have purchased from them, I have had to use my own Cricut cutting machine twice to create my own stencils to overlay in order to get the actual design that Royal Designs had shown for them. What is so aggravating about it is that 1.) I have to purchase additional materials and 2.) It wouldn't have taken much effort for them to actually incorporate the shown design into the stencil - they just leave certain details uncut. When I first tried their stencil cremes, I absolutely fell in love with them. Because I liked them so much I decided to use them for an extremely large scale project I was doing in my historic home. Because this massive undertaking was going to be very time consuming I had only ordered a majority portion of the paints/cremes I would need so that they wouldn't dry out. Two years into this project, almost complete, I ordered the final container of antique gold stencil creme only to have the colors not match - not even a little bit! My project is now at a complete standstill. More so, I had to spend days upset & arguing with their customer service department over a $12 refund due to issues within their supply chain. This company has absolutely horrendously rude customer service, as well as inconsistent and incomplete products. Buyers beware.

This place is very expensive, but this name brand is very worth it especially for crafters. The…read moreestablishment itself is very fancy inside, simple but fancy. I received great customer service from Eve. I elected to go with the pure white chalk paint. They have a large selection of colors. I will be coming back for other colors at a later time. I am glad I found this place. If you are a crafter Annie Sloan chalk paint is great for decopouge and rock painting.

Great selection, good prices and excellent service!! We bought really nice fabric for our couch to…read morebe recovered. Highly recommend this place!

I visited Threads yesterday looking for upholstery fabric for a vintage piece. I had a certain…read moreprint in mind and had been unable to find it locally. I called before I went and was quoted a price so I headed down. Threads is a good distance from my house but I had seen something about them on instagram and wanted to check it out. The store is full of beautiful fabrics and lots of samples. They have what you're looking for or they can order it. The person on the phone and the person who rang me up were very helpful and kind. My purchase was easy and my fabric should be delivered to my house in a couple weeks. Parking is on the street but there is a lot a little walk to the north. The shop is very cute and creatively arranged. It's close to Costco on Morena. If you're looking for fabric or wallpaper you should stop by. You won't be disappointed.

Prom dress shopping with my daughter, let's see how this goes! It might not be "traditional" for…read moredads to go prom dress shopping with their daughters, but I absolutely had to come! At the end of the day, the best people to have by your side when choosing your prom/wedding dress are the ones who love you, cheer you on, and make you feel like the most gorgeous girl in the world. It was quite the experience! I was a bit overwhelmed by all the dresses, styles and colors! And prices!!!!! Good Lord!!! However, this was a special moment for my daughter and I was so happy to be included. Mom was at the helm of it all, but I was very honored to have been included in the final decision! Plus, I paid!!! Overall, the service provided by the staff was nothing less than exceptional! Staff were friendly, amicable, and very helpful throughout the process. Eventually, she found the dress she wanted and boy were we wowed! Simply gorgeous! My only gripe would be that all dresses are FINAL SALE and they do not place any dresses on hold (not even for 24 hrs).

Very large selection of dresses! My daughter needed a dress for a formal event and I was happy they…read morehad toddler dresses. Service was amazing and the girl helped pick out a few extras to try on. My daughter felt like a princess and enjoyed her shopping experience. Prices are comparable to other stores. I saw some on Amazon for about $20 cheaper but it's a smaller business so makes sense to me. Hoping I have an event that will let me come back and shop for myself.