UPDATE: my mattress delivered earlier today! forgot to mention i also took up Darren's suggestion…read moreof purchasing a mattress protector that they sell in stores that was also delivered. currently typing up this update as i'm laying very comfy, thank you so much! found my much needed mattress upgrade from here at such an affordable price! lengthy review coming up for those who love one! haha, but to make it short, mattress store san diego is the place to go if you're looking to buy/upgrade your bedroom! after doing some research in terms of pricing of mattresses, i came across this place right here on yelp! i love that it's a local business to support. it's not your ordinary furniture mattress store as it is located in a warehouse, please do not let that stop you from checking this place out!! the selection of mattresses to try and test out that is provided is just as amazing! there were many high quality mattresses/brand names to choose from! the selection of bed frames are also really nice and affordable my family and i were greeted by the owner Darren, super nice and helpful! he gave us a quick rundown of the pricing and what i loved about the experience was that he highly encouraged us to take the time to test out all the mattresses at no rush. i went in blindly, not knowing what type of mattress i wanted, so Darren was able to give my parents and i some knowledge on certain mattresses we were looking at to help me narrow down on what i was looking for! it even got my parents to start shopping around for an upgrade. my family and i spent about roughly an hour and a half trying out all the mattresses to find one that we could see ourselves sleeping on. i was torn between two mattresses but went with the Serta Grandmere when it came to purchasing, everything was communicated efficiently between Darren and I to make sure we were both on the same page! same day and next day delivery are offered, one of the things that also drew me into checking this place out to shop for my mattress! i also got to use the check-in offer for a free bamboo pillow

The delivery was smooth but the bed wasn't quite what we expected. Thankfully they were kind to…read morequickly make everything as we originally hoped even if we had to pay for the second delivery to make the necessary adjustment!

After going to the Mattress Firm on Gateway Marketplace and being hounded by representatives inside…read moreand OUTSIDE of the store, we met Jorge at the H street location. He has phenomenal customer service skills and made sure we found a mattress that my husband and I were going to be happy with in our price range. He did not try and talk us into add-ons simply made sure to explain how to keep the quality of our mattress in the best condition possible overtime. Thank you, Jorge!

George was a great help with me and my father buying two mattresses, couldn't recommend this…read morelocation any more.

Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

They give me the display! They said they have new ones in the box. expensive dining set but I'm so…read moredisappointe!!!

Rug and sofa sleeper both bought here! Absolutely LOVE IT!…read more 100% customizable! Outstanding customer service. Couldn't have asked for a better experience. The owner is very reasonable in pricing and beats other stores in the area. Will return time and time again!

Alex was very patient and was willing to work with me as well as my specific aesthetic that I…read moreneeded for my home studio. He his team are very professional and they follow up with you. Also, if anything goes wrong they are quick to help you remedy it right away.

My entire family walked into Mattress Firm in Millenia Chula Vista just trying to upgrade my kid…read morefrom a twin bed to a full... and somehow we left feeling like I got mentored by a mattress psychotherapist named Nestor. First of all, Nestor didn't hit us with that fake sales energy. No "this one cured my back pain and fixed my credit score," line. Nah--he kept it real. He was like, "Your kid's growing, and a bed like this will be good for a long time". To which I added that, "yeah this is the only bed he's getting from us, after that he's on his own as he will be a grown ass man, he can get his own." Nestor knew what I was talking about, we had a connection. Moreso because I never got my own bed until I joined the Navy and you know the Navy provides its Sailors with "government grade high-quality" mattresses... . Nestor really paid attention to my kid and made him feel a part of the sale, which I know my kid was really happy about. My son went from bed to bed and tried all of them like that little white privileged girl who did a B & E at the bears house, and after a while he laid on one bed and didn't move for like 10 minutes. Nestor just nodded like, "Yeah... I think he may have found the one." Also, we didn't feel pressured at all. It was more like talking to your cousin who knows too much about beds, but in a helpful way. He broke everything down simple--no weird mattress science lecture, just "this one's comfy, this one's gonna last, this one's not gonna have you waking up feeling like you got jumped in your sleep." We got the full-size bed, once it gets delivered, I'm sure my kid will be sleeping like he pays rent, and honestly I think we're going to start charging him rent. !!! We came for my kid's upgrade... we're coming back for ours! Nestor, if you see this: We will be back! Thanks for taking care of us.

I bought this mattress from this manager in East lake, the worst service!! He rush me into buying…read morethis mattress that he claimed was good for side sleepers and now my shoulders hurt this mattress is hard not good at all!! .. I think this guy can't handle multiple customers!!! after 60 days I tried to return it but he claimed it was to late but they clearly have a 100 day return policy!!! I will never do business with this so called expert manager very poorl expertise!!!!!

I was looking for a new bed frame and mattress and Joel (the manager) was able to find us exactly…read morewhat we were looking for. He was even able to give us a $400 discount for Presidents' Day sale. We ended up buying a pull out sofa for the kids room as well while we were there. I would recommend coming here over the bigger stores like Bob's or Jerome's

I always go back to this store have bought all of my matress and bedroom furniture here and the…read moredelivery is always quick

This is a cool place to come and look for bedroom sets. Go and check it out!read more

Wow! I am really surprised this business does not have more reviews!…read more Last week, I sat down & broke our bed that we had just set up. Sleep Train Mattress Center (which was also a good experience) did a same day delivery the night before, and, when setting up our new box spring, I stared suspiciously at the small wooden lips and three flimsy planks that would be holding our box spring, queen size mattress and my wife and I while we are most vulnerable (Note: I DID NOT buy the bed frame from Sleep Train, just the box spring we were missing) Luckily, we made it through the night unharmed, but I sat down on the mattress the next morning while getting ready & CRACK the lip on my side snapped off, screws and all :( My wife diligently searched for a metal frame for our bed and found Brunswick Mattress Warehouse. Being naturally super suspicious of all that is Craigslist, I'd made time to go with her and was very, very pleasantly surprised! George, the owner, has been at this location since the early 80s and had another location in the same business park since the 70s. George was very concerned about our safety and satisfaction and took the time to go over bed assembly and safety. I feel like a mid-level apprentice now combined with my experience as a mover when I was a kid. Anyway, George even loaded up our frame for us! The price was great, service was awesome and I can tell he really cares! This is for sure my go to guy for anything and everything mattresses and bed frames now! I honestly appreciate the way we were treated, and, when I give a five star review, that means I'd highly recommend him (or any business on my 5 star list) to my older parents, family and closest friends. Thanks George!

I saw a. Sign as. I was. driving on. L st in. Chula. Vista Ca suburb of San Diego , New Mattresses…read more, like IF God led me to the Sign because I was looking for a Queen. Size Mattress ..Called the number on the Sign and my man. Fernando answered told him what I was looking For , He said come on Down I ll take Care of You !! It ain't. Bragging IF You can back it up , and Fernando did that back it up Big Time !! I bought me my Queen Size Matress and. a. Great. Price , I'm happy as could. be !! I will Easily. recommend. my Family and Friends to. Fernando to "CHILLIN. MATRESS"

We needed a new mattress/box springs for an old antique brass bed frame. Full size was a bit too…read morebig. Met with Fernando and was able to custom order just what we wanted. The price was reasonable and he delivered it in less than a week! highly recommend Chill'n Mattress! Great service and product! Now I plan to get my next King size mattress from him also.

I wasn't expecting to write a novel so, I'll start with the main points first. Then, if you want to…read moreread the whole story, please do. Especially if you're thinking of shopping at Bob's. 1.) Bob's Phone System for a customer calling in, is terrible. The worst. Indisputable. 2.) "Bobtastic White Glove" service is debatable. 3.) Online Customer Service Information; Order Status, ability to email, etc.; Lacking. 4.) Furniture Quality: Too soon to review. It just got here. It's new. It looks good. (but so did the crap from Living Spaces ) I'd been to Bob's Discount Furniture a year before. I finally made my purchase on the 12th of September. I was looking to replace my embarrassing recliner which decayed inside two years. I bought it at Living Spaces and I would not recommend their products.) I replaced the Sofa and Loveseat of the same group three years ago after they "flaked" away. I bought my new sofa and loveseat of genuine leather from Jerome's. Jerome's IS expensive for me but, I'd say they have good quality merchandise. (but I only have the sofa and loveseat to base that on). Suddenly, ALL these Bob's Furniture locations open up at once. I was surprised to see how many simultaneously all over California opened at the same time. (Google it). Anyway, the choices and prices were more for me and I decided I'd buy my recliner there. And since the store is close by, I can drive there and express my concerns in person if needed. And, it WAS needed! More on that... keep reading. Salespeople, they got plenty. My wife and I never like to be shadowed by a salesperson. They do this at every car dealership and at Bob's too. Once I had questions, I only needed to turn to ask my salesperson Rosa, as she was ready to serve. After selecting the piece, checking stock and deciding on the delivery date, my first concern was the upsell. We hate that too. Rosa tried to convince that by spending more, I could get 12 month no interest financing instead of the 6 months I was qualifying for based on only purchasing the $700 recliner. So, we indulged her and looked at mattresses and other stuff. Eventually, we bought a dresser and increased our purchase to get the 12-month financing. Buying stuff is easy. Rosa with her iPad, showed us what appeared to be a tech-savvy setup by Bob's. She quickly could print an invoice each time we changed our mind. One week later we'd have our furniture on the agreed upon delivery date of Saturday the 19th. We could even track our order like we can on Amazon. So far so good. When first decided to take a look online at my account and my order, I couldn't find it. Neither my phone number, my account number or my actual order number showed anything. I was working in Mission Bay when I called Bob's for the very first time. UNBELIEVABLE! (1) Bob's Discount Furniture Store is the undisputed king of the worst phone system and customer service I have ever experienced. I had better luck calling EDD and DMV during the Pandemic! Suffice to say I was very frustrated. While I was on hold, I literally drove from Mission Bay to Bob's on Main St. in Chula Vista, walked into the store and straight to the back where the "managers" are, waited in line and then spoke with a manger. With my cell on speakerphone, I asked the lady (Yazmin) if she recognized the music. She said Yes. She knew it was there "On Hold" music. And I explained where I'd drove from and showed her how long I'd been on hold. Was Yazmin apologetic? Nope. She explained that, although they have an army of salespeople, only the managers at the back desk, handle calls. And I only saw two. Next, she explained that only ON the day of delivery can I see the tracker. And I could only check my order then too. Sure enough, that's what happened. I left the store discouraged and concerned I'd entered into an agreement that could only lead to Buyer's Remorse. Then Saturday the 19th arrived and the delivery was indeed trackable. We watched as the Bob's delivery got closer. It actually drove into our mobile home park (which is so very easy to navigate) then drove out because they "couldn't find the home". They called and I answered. I explained "Just drive in, go straight down to the end, make a right and you'll see my house. I'll be outside to guide them. They eventually got their bobtail in. They placed recliner and connected it. No problem. Then I explained how to bring in the dresser so it'd be easier for them to navigate the turn. (It's really easy. It's a straight shot with just one turn at the kitchen.) Although they nodded their head in understanding, they really didn't listen and struggled. They had to flip & turn the dresser for not paying attention. My wife immediately noticed damage to the middle drawer. A big chip right in the middle. I began checking all the drawers and couldn't open the bottom left one. The delivery guy came to look and "forced" the drawer open.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !