Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

Rug and sofa sleeper both bought here! Absolutely LOVE IT!…read more 100% customizable! Outstanding customer service. Couldn't have asked for a better experience. The owner is very reasonable in pricing and beats other stores in the area. Will return time and time again!

Alex was very patient and was willing to work with me as well as my specific aesthetic that I…read moreneeded for my home studio. He his team are very professional and they follow up with you. Also, if anything goes wrong they are quick to help you remedy it right away.

I was looking for a new bed frame and mattress and Joel (the manager) was able to find us exactly…read morewhat we were looking for. He was even able to give us a $400 discount for Presidents' Day sale. We ended up buying a pull out sofa for the kids room as well while we were there. I would recommend coming here over the bigger stores like Bob's or Jerome's

I always go back to this store have bought all of my matress and bedroom furniture here and the…read moredelivery is always quick

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

They give me the display! They said they have new ones in the box. expensive dining set but I'm so…read moredisappointe!!!

Great service. Alot of selection. Cheaper than other big corporate home furniture companies. We…read morejust bought a new bed frame with mattress for our upcoming new born next month. Communication with Quincy in regards to the delivery date and time was on point. Very responsive person. Delivered, assembled in a timely manner and clean. They didn't leave any trash behind. Great value! Excellent customer service!

I like what they had to offer. There was a good selection of items to look at, to sit, test, and…read moreimagine in your place. The place gave me an opportunity to envision how I wanted to position things in my room. Not as much as IKEA but that's okay. The value was a bit out of my price however. I thought it would be competitive but I've seen some things online or at other shops that are a bit more competitive. We came in on a Sunday and was working with one guy who spoke Spanish. He was super nice and helpful. Then there was another gentleman there of Asian decent, who we noticed kept giving us the side eye as he was working with other customers and closing a deal. We weren't fans of him and sorta felt uncomfortable. Nevertheless, we had a good time here. Came away with some additional thoughts. And even though we didn't buy anything, we liked our time here. Perhaps in the future, we will stop by here and give it another chance.

I would not recommend. Yes they give you store credit. That's the up part. The down part is that…read morethey want to give you what they have on floor. That's where they use the I'll give you a good deal at the end of your purchase thing. I had gotten a thrumble (bunk beds with a 3rd bed at the bottom(floor). The material is so bad. It's been 8 months and it seems as if I was donated the bed previously used. The bed on the bottom is made with cheap wood it braked so easily. Like cardboard type. The top bunk bed on the inside had scratches but like chipped off. So I didn't see that. They don't ask if you want the protectors they throw them in for each mattress and they don't even fit they are huge. The point is the wood is so cheap and the beds are about 1,300. I got the insurance and because we got a storage unit I forgot where I put the insurance documents. There for the insurance company says they can't send anyone to fix the bed cause it has multiple damages. The dining table I got I didn't notice one chair had a chip pretty long were you lean your feet on and well it came off eventually. All dining tables at the bottom come with busters for hight. Even if you put them all in they are uneven. They also keep coming out so it gets in even worse. I got a set of sofas and had the 3 seater made into a pull out more money. The mattress is sooo cheap and I supposedly had it upgraded you can feel the metal of the pull out I've had 2 previous ones I gave away and I so regret it. I also got a corner table its rustic cherry Woolf color. Well I that day that I wanted it they wanted to give me the one as an example it had chips and scratches and one of the employees decided to cover it up with black permanent marker and said there take it it's good and I said no I want a new one. When it got delivered I could still see that oil color black marks on it and I told them I'm not keeping this one I told the guy at the store. So take it back. I had to go personally to the whatehouse to pick one up. I did take the mattress from the couch too and told them to check my order and it was the wrong one but they also exchanged it for the same type different color. ‍ I was done at this point and I stopped paying I've been waiting for them to pick the items up cause it's disappointing when you buy insurance for damaged or scratches etc extra and they can't come to fix it or exchange one piece of an item. I have my eye instead at the MOR store. Well I actually already got a bed. Definitely recommend 10/10 and it's been like 4 months. Also got insurance on the electric base and mattress

This suppose to be the main deciding place for this chain company and its management and it seems…read morethat incompetency and arrogance reins throughout all. They would not honor the original marketing offers for the products (specifically mattresses) and then, when you have a problem with it, the will not accept anything, shifting the blame on something/someone else. We bought a CAKing mattress which was already sagging, some lumps showing within a couple of months - even with our low weight of 140Lbs. Now, they are refusing a return and refund within warranty! Anybody else experience this? Any suggestions?

I found this place after scrolling online and I am so glad I did. They have home goods, pet goods,…read moretoys; selling at a crazy ridiculous affordable price, these are steals. Best part, you can order online and get them shipped right to your door. If you are in the area, they offer store front hours as well. I just placed an order for gravity loungers, I will be posting an updated review for further reference.

Came here to find a bed side lamps and I did! The owner was extremely sweet and I got to score some…read morebed side lamps for only $15 for two! They were also Target brand so that was a steal for me! Love that they have a website as well.

I wasn't expecting to write a novel so, I'll start with the main points first. Then, if you want to…read moreread the whole story, please do. Especially if you're thinking of shopping at Bob's. 1.) Bob's Phone System for a customer calling in, is terrible. The worst. Indisputable. 2.) "Bobtastic White Glove" service is debatable. 3.) Online Customer Service Information; Order Status, ability to email, etc.; Lacking. 4.) Furniture Quality: Too soon to review. It just got here. It's new. It looks good. (but so did the crap from Living Spaces ) I'd been to Bob's Discount Furniture a year before. I finally made my purchase on the 12th of September. I was looking to replace my embarrassing recliner which decayed inside two years. I bought it at Living Spaces and I would not recommend their products.) I replaced the Sofa and Loveseat of the same group three years ago after they "flaked" away. I bought my new sofa and loveseat of genuine leather from Jerome's. Jerome's IS expensive for me but, I'd say they have good quality merchandise. (but I only have the sofa and loveseat to base that on). Suddenly, ALL these Bob's Furniture locations open up at once. I was surprised to see how many simultaneously all over California opened at the same time. (Google it). Anyway, the choices and prices were more for me and I decided I'd buy my recliner there. And since the store is close by, I can drive there and express my concerns in person if needed. And, it WAS needed! More on that... keep reading. Salespeople, they got plenty. My wife and I never like to be shadowed by a salesperson. They do this at every car dealership and at Bob's too. Once I had questions, I only needed to turn to ask my salesperson Rosa, as she was ready to serve. After selecting the piece, checking stock and deciding on the delivery date, my first concern was the upsell. We hate that too. Rosa tried to convince that by spending more, I could get 12 month no interest financing instead of the 6 months I was qualifying for based on only purchasing the $700 recliner. So, we indulged her and looked at mattresses and other stuff. Eventually, we bought a dresser and increased our purchase to get the 12-month financing. Buying stuff is easy. Rosa with her iPad, showed us what appeared to be a tech-savvy setup by Bob's. She quickly could print an invoice each time we changed our mind. One week later we'd have our furniture on the agreed upon delivery date of Saturday the 19th. We could even track our order like we can on Amazon. So far so good. When first decided to take a look online at my account and my order, I couldn't find it. Neither my phone number, my account number or my actual order number showed anything. I was working in Mission Bay when I called Bob's for the very first time. UNBELIEVABLE! (1) Bob's Discount Furniture Store is the undisputed king of the worst phone system and customer service I have ever experienced. I had better luck calling EDD and DMV during the Pandemic! Suffice to say I was very frustrated. While I was on hold, I literally drove from Mission Bay to Bob's on Main St. in Chula Vista, walked into the store and straight to the back where the "managers" are, waited in line and then spoke with a manger. With my cell on speakerphone, I asked the lady (Yazmin) if she recognized the music. She said Yes. She knew it was there "On Hold" music. And I explained where I'd drove from and showed her how long I'd been on hold. Was Yazmin apologetic? Nope. She explained that, although they have an army of salespeople, only the managers at the back desk, handle calls. And I only saw two. Next, she explained that only ON the day of delivery can I see the tracker. And I could only check my order then too. Sure enough, that's what happened. I left the store discouraged and concerned I'd entered into an agreement that could only lead to Buyer's Remorse. Then Saturday the 19th arrived and the delivery was indeed trackable. We watched as the Bob's delivery got closer. It actually drove into our mobile home park (which is so very easy to navigate) then drove out because they "couldn't find the home". They called and I answered. I explained "Just drive in, go straight down to the end, make a right and you'll see my house. I'll be outside to guide them. They eventually got their bobtail in. They placed recliner and connected it. No problem. Then I explained how to bring in the dresser so it'd be easier for them to navigate the turn. (It's really easy. It's a straight shot with just one turn at the kitchen.) Although they nodded their head in understanding, they really didn't listen and struggled. They had to flip & turn the dresser for not paying attention. My wife immediately noticed damage to the middle drawer. A big chip right in the middle. I began checking all the drawers and couldn't open the bottom left one. The delivery guy came to look and "forced" the drawer open.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !

This store is music to my ears! I love everything about it! It is very much like your usual world…read moremarket store where you can find a little bit of everything. Very unique items and I'm loving it. This is by far one of my favorite stores to shop at for special occasions, from birthdays, to go aways and specialty the holidays, as you can find unique little treasures that strike conversation and curiosity. I love their dishes as well! One of a kind and I use them almost daily for content! Not to mention the great food items that you don't find anywhere else!

I love World Market and so when I was in Otay, I knew I had to check them out…read more It was the day after Halloween so Halloween treats and decorations were marked down which was great, I was with my four year old niece and she was so excited to get a sweet little treat. There are so many cute things I wanted to get, Christmas decorations and snacks were ready to be put out on full display. We saw such cute little plates with Christmas decor that I had to control myself on getting. At the front of the line, my niece noticed some toys and she loved playing with them, the cashier was really nice and friendly and would definitely come back.

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.