After having bad experience at other repair shops, I was referred to DC autocraft by a friend. Yes, I was very skeptical because of past experiences at other shops but they were awesome. They did perfect job on my Audi and I couldn't be happier. The staff was very supportive and answered all my querries in very friendly manner. My car was repaired in no time and it looked like new. Highly recommended!! read more

DC Autocraft was listed as one of my authorized body shop in my insurance claim. The operation looks quite professional albeit a bit slow with their adjusting process. I just took receipt of my Tesla today and the repair work was excellent. The paint was perfect and the body panels were pretty much spot on. Happened to be in the shop during the COVID-19 crisis. I expected another month wait but after a frantic week, DC Autocraft was able to push out my repair and deliver my car back on time. Excluding the COVID-19 crisis, I would highly recommend this repair shop. If you want to get it right especially Tesla owners; DC Autocraft is the place to go. True professionals. read more

Be aware! Back then I had nearly my new car, someone scratched it while it was parked on the street. wasn't that big of a deal, but D.C. AUTOCRAFT highly recommended to replace the door. I was so naive that I responded to do wherever it was necessary to make it look the same it was before. When I picked it up (over a month later), the car had over 100 miles in it! Didn't close properly, and other serious issues. The paint faded away by now, one part cracked and they now refused to fix it because their policy is for only 5-years! Be careful, don't fall for it just because they're 'fancy'. read more

Can't go wrong with the gang at DC. Great people and great customer service. If you're looking for a team that knows what they're doing, especially when it comes to working on your Tesla, head on down! Don't hesitate. High quality work and prices are reasonable. read more

Our Tesla Midel X was rear ended at a parking lot some weeks back and we ended up at this facility as they are Tesla approved. We considered having Tesla work on the car directly but given that we've had some hit and miss experiences with the Burbank location, and had a great and informative first meeting at DC with our rep Jonathan Figueroa, we felt more comfortable leaving the car here instead. Jonathan took the time to explain the entire process to my husband, which was much appreciated. He was always pleasant and helpful. The process was as painless as one can only hope for, and as soon as insurance gave the OK, we got the call to bring the car in. Two weeks later (ahead of schedule), we got our baby back and guess what? She looks better now than when we first got her directly from Tesla! The repair work was impreccable. The car was also spotlessly clean and looks brand new! The front office, at every step in the process, called to give updates, and to inform us where we are in the process, the arrival of parts from Tesla, etc. When it was time to pick up the car, the shop manager, Miro Bilaver took the time to go over the work done, asked if we had questions, and was sure to let us know that should any questions or issues arise, to call the shop. Job well done, gentlemen! If I could give you 10 stars, I would. I can only wish every facility took customer service as seriously as these folks. read more

I would like to thank Giovanni Avila, Justin Kamara, and all other support staffs to work so hard to get my TESLA fixed. Although it was a small dent on my Tesla's rear end and i was told originally it would take more than a month to fix, it was not their intention to rip customers off. It was TESLA that some parts were made so unique and they are very difficult to obtain as they do not have a dealer network. I still question if the repair cost of $13000 was valid which was covered by the insurance except of a small deductible. With that in mind, they managed to advance the schedule and repaired it like a brand new. They are definitely pros. They have also detailed the car. Excellent job, DC Autocraft. read more

Jonathan Figueroa met me in the office and quickly did the "Check-In" for my damaged vehicle. I was at DC Autocraft approximately 30 minutes total. He answered my questions, was polite and professional. I certainly hope the finished product is a 5 star and will definitely be posting the outcome. read more

Professional, courteous, and the work was excellent! I ripped off the front fender of my Audi A3 pulling into a driveway but when I got my car back from DC Autocrat it looked brand new. I dropped the car off with JJ at the Pasadena Rusnak location and he took care of all the paperwork from there. Once the car was in the shop the staff kept me up to date weekly (sometimes twice a week) on the status of the repair and expected delivery date. I also appreciated that they detailed the car before they dropped it off at the Rusnak dealership. These guys do great work and I highly recommend them. read more

Amazing customer service, and the work they did on my car was phenomenal! They made a difficult time so easy and stress free. The whole staff was friendly and kept me informed on what was happening with my car throughout the process. The owner, Miro, even came out and looked at my car himself, who does that? I'll definitely take all my future cars here. Thanks again read more

I had the best experience with DC Autocraft. From start to finish, they handled everything with gray professionalism, but there also that personal touch. I'm very satisfied with their work and they are my go to guys. Would definitely recommend their services! read more

This review is for 2 separate repairs I've brought to DC. Unfortunately, both repairs were for my BMW 535, with the same damage (rear-end) within the span of 2 months. But at least now I can attest that DC does a great job repairing the car back to OEM specs or better. The first time I got rear-ended was right before Christmas. Pretty substantial damage as a Camry had rear-ended me full speed while I was completely stopped. Brought the car to DC 1 week before Christmas - was told it would be ready by the 2nd week of the new year. Was expecting it to take much longer, due to the holidays and how that would impact getting parts. I got my paperwork, went on vacation and got a call the first week of the year letting me know that my car would be ready in a few days. All in all, got my car a full 3 days early. Everything was fixed, paint was great, no complaints. 2 weeks later, sitting on the 5 freeway..in rush hour traffic...someone decides to test the repairs and rear-ends me. (He looked down for a second...right). The car that rear-ended me had a broken window, hood was dented in and the engine was smoking. My car damage was limited to a large scratch on the bumper and the rear diffuser falling off as I drove home. So yes, DC did a magnificent job on repairing my car. Brought my car back, they were quite amused, and received my car back within 2 weeks. Overall, DC did a great job making the repairs and getting my car back as fast as possible. Communicated with me throughout the process and took care of the insurance for me. Great experience compared to my other prior car repairs. (One shop that I had visited made a huge ding in my car prior to giving it back and gave me "corrector paint" to take home to put over the ding.... what a joke) read more

Absolutely the slowest body shop around! The people there took my car and fixed the front bumper BUT now that they returned the car to me.. they did a shitty job of putting the internal plumbing back together and now I have a SMALL LEAK in my COOLANT tank! I have a BRAND new porsche. This should NOT be happening at all. DO NOT GO THERE! Whoever is working on their cars is not doing a good job. Now I have to carry around a distilled water bottle in my porsche to refill it everytime it is low. WHAT BULLSHIT. It's a BRAND NEW CAR! Why would I take it back and waste another 8 weeks when they will probably fuck something else up?! read more

Yep, 2 star, They never respond to voice mails. You have to keep calling them, even after that, you never get an answer to your question. They'll tell you " Sir let me find out, he or she will call you back" but that never happened in my case. very poor communication. My car was there for over 3 months. We got in to accidents, side of the body & rear wheel/ suspension was damaged. I told them rear wheel & suspension is damaged too, please make sure to address that too. After few phone calls & several conversations, they assured my that we'll make sure everything done properly. So, I got call, car is ready, went to pick it up. Looks good from outside, drove 30 yard, I felt there is something wrong with my suspension & the wheels. I couldn't control the car. Drove back to them, Come to find out, they didn't even test drove the car. You kidding me.... they could killed me... month and half & $$$$ finally car is done (crossing my fingers) this time, hope not to find other problems.. I'll never go back to them.... read more

Unbelievable ripoff estimates. Had a minor bump on my Tesla rear passenger wheel cowling, less the size of the palm of your hand. Verbal $3,000, then the written bid was $5,000. They claimed the entire bumper had to come off, window had to come out and be resealed, ever the rear nameplates had to come off. Completely ridiculous. Needless to say I won't be back nor will any of my friends. Complaint on record at Tesla. read more

DC Autocraft - Auto Repair Near Me - Burbank, California

This company did a great job on my jaguar F type! I want to give thanks to the body shop Employers and a big thank you to the ladies at the receptionist desk! Everyone was very professional and they kept me updated every week with the status of my vehicle! read more

As with another review of mine, this does not review the quality of the shop's work since I did not end up using them. The Glendale BMW dealership recommends these guys for body work. They make it incredibly easy since the DC rep, Gilbert, has office hours at the BMW dealership, and they set up an appointment for me to come in the next day. So far so good. Gilbert was nice, agreed with me that repairing the existing parts would be better than replacing them, and had not problem that I didn't want to use my insurance. He built the estimate right in front of me so I saw what he was inputting and understood what would be happening, and his estimate was very reasonable, so I decided what the heck. I left the car there and got a rental at Enterprise. The next day, I received a call from Gilbert. Once my car had arrived at his shop, the shop guys actually felt like the parts should be replaced, not repaired. This meant it would a lot more money than we discussed. They also really thought I should use my insurance. WTF. It was like everything we had discussed was suddenly thrown out the window. After speaking with Gilbert, he said he got the shop manager to agree to the original plan, but I decided to retrieve my car - frankly, I didn't trust them to do a good job if they held any sort of grudge for not being able to do the job the way they wanted. Gilbert said he'd make sure my car was ready for me the next morning, when I planned to pick it up. When I arrived, my paperwork was ready but the car wasn't. I had to wait 20 minutes for them to bring it to the front and do a half-ass job of cleaning off the windshield where they had marked it up. Later that day, I discovered a white barcode label that they had failed to remove from the windshield corner - and of course it left stupid label residue. Gilbert also offered to take care of my rental car charges. I thought that was very nice and said sure. He told me to work with Steve from the DC main office. I've called Steve three times now and have received a call back only once, very late in the day, in which he promised to call again the next day. That was two weeks ago. I'm still waiting. read more

I gave my model 3 to this body shop to repair some damages. They told me my battery was damaged and that my insurance was going to cover the cost of a NEW battery. They then proceedeed to put a used battery from an older model of the car with 3x the amount of miles than my car had on it. Only after hours on the phone with them and my insurance did they agree to put a new battery. The entire replacement which should have taken 2 weeks took about 1 and 1/2 monthes. They lied to me numerous times about my car and the parts they put in. DO NOT RECCOMEND THIS BODY SHOP!!! STAY AWAY read more

I would almost crash my car again just to bring it back to DC AUTOCRAFT. JK! But really I can't give them a higher recommendation! At 9 months pregnant I put a huge scratch/dent in my brand new car, which we bought because we are about to be parents. So sending my car to a shop for repair was a huge bummer because I know how long it can take (last year we had a TERRIBLE experience with West Hollywood repair shop; rhymes with HE LIES). DC bent over backwards to get me my car back before the birth of my kid so we won't have to bring our baby home in a rental. AND they consistently kept me updated on the progress of the work, leaving me messages every 2-3 days. AND they got my car done before my covered rental days were up, saving me any money I would have had to spend there. So many thanks to EVERYONE at DC AUTOCRAFT!!!! read more

DC autocraft totall f**k my life. At the beginning, my car was estimated to be done in 30 days, then I agree to send my car there, but after they got authorization, they immediately update the date to 60 days, and explained blablabla. The insurance company only cover 20 days, and 50 dollars per day. And now I'm paying my money for rental cars, and I contacted with them to deal with them this problem. They didn't do anything, they don't think about customers. The thing makes me angry is their attitude and they lie to me at the beginning. read more

These guys fried my electronics, did not finish the job on $9,000 paint job. My windows work in reverse my PSM is non functional and my wing. My side mirrors no longer work and they basically told me to pick up my car and take it to the dealer to figure out why! At first they said they would take care of it then changed their tune! - The way they handled it was beyond barbaric. Worst business experience ive ever had. read more

WOW. I am so happy that I used DC AUTOCRAFT. Geico wanted me to use their own auto shop but i decided to use DC AUTO CRAFT which conveniently had an office on the RUSNAK PASADENA lot. Rusnak Pasadena also has an Enterprise and they gave me an Audi 2015 rental car. It was great! The girls in the DC Autocraft office (Erika, Valerie and Isabell ) are so nice and helpful. The called me every couple of days with updates and they even had one of their service guys help remove my car seat! The place is so clean and my car came back fixed and new! I will definetely be using them again! They also safely reinstalled my carseat and returned my rental to Enterprise. Thanks GUYS!!!!! read more

I took in my Tesla as DC Autocraft is one of the few Tesla Authorized Repair Facilities over a month ago. So far DC Autocraft has been very professional in the way it has handled the repair job. They have kept me in the loop at all times and worked with me in getting things done as fast as possible. I will post another review upon completion. Arthur read more

So, for starters, I didn't have a choice on who I'd take my vehicle to for repairs...I drive a 2008 Audi TT, so the only Audi authorized aluminum body repair facility in CA was DC Autocraft. Overall, I'm very satisfied with the repair work done. My car was just dropped off, and it looks like new. My BIGGEST complaint, however, is that it took a really, really, really long time for the repairs to be done. Roughly 10 weeks!! I just don't get why there was such a delay. The customer service was nice, and they even coordinated the towing to and from San Diego for me. Everything went smoothly with how they handled the insurance claim. In the (hopefully unlikely) event I need repairs again, I wouldn't hesitate to go to DC Autocraft again...I think they did a great job. read more

JJ, Miro, Teresa and the entire DC team did a great job with the estimate, communication with my insurance company and communication with me! The car came back perfect and fully detailed inside and out. World class service! Would definitely recommend again and again! read more

these guys are the best! Kevin Thompson know how to treat clients like no other shop!

Smart and Professional are the 2 words that come to mind. I almost went to another body shop but my gut and my BMW service rep, Galo told me to go to DC Autocraft. Miro at DC AutoCraft not only repairs cars impeccably well, but he also knows how to work with insurance companies to get the best for you and your car. I was constantly kept in the loop with the status of the repair, pending insurance approvals, and even the shipping of new parts. I left totally satisfied and my car looks like it should, awesome. read more

DC autocraft was super easy to work with. I got rear ended :( but dealing with the repairs was so much easier than I has expected. I dropped my car off at DC's Pasadena location and worked with Stephen. He walked me through the whole process from start to finish and made sure to explain every step of the way to me which was really great since I've never been in an accident before or had to deal with insurance companies. The repair was done in a timely manner, looks great, and every person I spoke to was so friendly and great. I'd really recommend their service to anyone i read more

I should have read these reviews before I dropped my car off. I was recommended to this shop by a reliable source. They currently have my brand new car that got tapped in the rear by a new driver. super easy color match job. They've had my car for almost 3 weeks and have yet to start the repair. Customer service is a nightmare and couldn't be bothered to answer some straight forward questions or make the customer feel as if they are being taken care of. I will update review once I get me y car back but for now I would say stay away. read more

I would like to share my latest and greatest experience with DC. Sadly, I had an accident which severely damaged the front end of my 2014 911 (with 4K miles!). Thank god no one was injured! The bad news: My car was at DC for a long time. The good news: My car was delivered and is PERFECT! The craftspeople at DC are true artists. The support team at DC are true professionals. Overall, slightly frustrating but clearly worth the wait. If you want your car to be restored to original/perfect condition, DC is the place to go! read more

Absolute pros and a very informative, friendly staff. Nothing but the best. I've taken my BMW TWICE in the last 6 months, and each time DC fights for OEM parts, keeps me in the loop, and details my car when delivered. GM Phil and manager Miro understood my circumstances and did what they could to make the process easier. After such a bad experience with my own insurance company, it was good to know these guys were on my side. read more

I took my BMW X5 to get it fixed after a minor fender bender. It was promptly fixed and at a great price since I was paying out of my own pocket. Highly recommended. read more

They did an excellent job on my BMW, excellent customer service! Everything was so upfront and no surprises, oh and did I mention they did an awesome job! read more

Needed some minor body work on my Audi e-Tron. My dealer recommended DC Autocraft. Took photos on my phone of the damage and e-mailed them to Justin. He got a quote back to me within just a few hours. I dropped my car and picked it up 48 hours later. The paint and panels are perfect. Couldn't be happier with both their work and their customer service. Very highly recommend DC Autocraft. read more

Took my Tesla in for two scrapes that looked like they would require body work. Worked with Giovanni Avila. He suggested they try to buff out the abrasions and go from there. The work was done while I waited. After it was done I could hardly see the damage -what was left are two extremely small dents, without any paint damage, that won't require body work. And get this - NO CHARGE ! If I ever need work done I will take my Tesla to Giovanni and DC Autocraft. read more

This is a review for a tesla repair. It took to long; had to wait for parts. About three week wait to get started. The look appears to be good but only just got the car back. Need to inspect more carefully. The sensor appears to be too sensitive well - may be malfunctioning. read more

I took my car before to this place. Nice administrative team, friendly and professional. Also when I had some questions regarding my car, I talked to Miro, who really listened and answered all my question. Will recommend this place to family and friends. read more

Ok let me just start by saying this place is a major major rip off. First things first my tesla model s had a small front fender ding to it that ended up costing 12,700 dollars that's right almost 13k and 48 DAYS to repair. Second part I have gaico Insurance so they typically upload the images that came from the estimate. How about images that are not even my car things that don't apply to an electric car...... OK thats not all of it my car was driven for 20 MILES AT HIGH SPEEDS IF YOU HAVE A TESLA YOU WILL UNDERSTAND AT 900KW. Someone was abusing the car for 20 miles. Yes I will sue them. Next thing is I'm there to pick up the car and the workmanship is just so bad you can see gaps between the bumper and the fender that I can fit my finger through. I was not happy so they told me wait 5 minutes we will adjust the bumper. The longest 5 minutes that took an hour. Drove the car off the lot fed up so I went to the Super charger that's 2 minutes down the street and the nose cone popped right off the car not to mention I couldn't close back the front trunk. Anyway I will have an insurance call and will figure this out with another body shop. By the way don't trust leaving your cars there. They remove parts like hoods trunks and what not and don't have the decency to throw a piece of tarp over it. Cars are sitting there without doors or trunks full of trash, dust etc. 4-29-2016 so the general manager calls me and threatening me to go to legal due to defamation How about that. I just added another image of the poor workmanship. A note that I made sure to get from their repair manager before leaving their lot. Just proves further that everything in this review is completely true. read more

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Its rare I find the need to write a bad review but my experience with DC Autocraft has truly earned it. This review is not about their worksmanship since I didnt get that far, but about their customer service or better yet their total disregard for their customers. I recently bought a Carrera from Rusnak Porsche and decided to add a OEM bodykit consisting of a rear spoiler and front bumper. I went through Rusnak's parts dept and ordered the Porsche factory kit. My dealer suggested DC to have the parts painted and installed. I got 2 estimates one from DC and the other from a different certified Porsche bodyshop who was refered from The Auto Gallery. First estimate was for $1350 and DCs estimate was $900, not worlds apart. Well I went with DC mainly because they were recommended by Rusnak and while the lower cost didnt hurt it wasn't the deciding factor when your dealing with a 100k+ car. Throughout the process the parts manager at Rusnak was involved, numerous emails were exchanged, and I even sent DC a link with the exact kit and part number. There was no ambiguity about what the job involved. They had also claimed that they work on lots of Porsches and made themselves seem competent and experienced for the job. Parts were ordered and shipped directly to DC Autocraft. A week went by and I didnt hear back from them so I called Kevin who was my contact. He says yes the parts have arrived but there is a problem. Kevin basically said the estimate given was too low and it will cost $2,300 not $900. He then said that he had a long discussion with the manager and he could lower the price a little bit. I told him that it was unprofessional and it felt like a bait and switch. There was no excuse or reason for them to change their quote. I was SUPER clear about the job and there was no mistaking it. Although I felt a little uneasy I still tried to make it work and offered to pay $1,350, the higher estimate. I'd rather pay them a little more and get it done rather than deal with having the already opened parts sent somewhere else. He told me I need to talk to the general manager. I called and spoke with Miro who is the GM and explained to him the situation. He acted like he didnt know what was going on. He said that he had to 'investigate' and talk to Kevin, even though Kevin had earlier told me that they had a long discussion about it. I told him about my other quote and that I would be willing to pay him the higher of two quotes and everybody can move on. He called me back and said that they wouldn't do the job for $1350! Mind you, he knows he already has the parts in his possession so he basically tried to use it as leverage. I explained to him again that clearly it's their own internal issue and the quote was given and the parts were already received and opened. He conceded it was their 'mistake' but he won't do anything about it. I reminded him that I wasn't even trying to hold them to the $900 original quote and was willing to help ease the situation by paying them the higher of the two estimates as it would be in everybodies best interest. I couldn't be more logical yet he subbornly refused and said the parts can be sent to another bodyshop. WTF? Really? Their unprofessionalism in changing their quote AFTER they received the parts and their unwillingness to do ANYTHING to address the issue is jaw dropping. In retrospect I'm glad they refused so my dealings with them are over. read more

I took my Lamborghini in for a door ding and it ended spending almost a Year to repaint and over $50k in work. Then after the year long paint job i came back to fix moldings coming off. then months later i had dyeBack and i had to send it back for a repaint that took an additional Year. then a few months Later we had Dyeback in the paint Again. Now a 3rd Time in for a paint Job and 2 1/2 years later we had the 3rd paint job. Please avoid this People and avoid the nightmare I lived dealing with the owner and Managers. read more

2nd time dealing with DC...2nd time a disaster. First time was a $29,000 repair on my Bentley. When I questioned the exorbitant amount I was told if I didn't like it I could come and pick up my car. The repairs took forever and instead of the 3 weeks promised it took 3 months to get my car back. This time the repair to my door was $10,000 and when the car was returned, the body was painted different color than the door with no explanation as to why they would deliver it to me in this state. They pride themselves on customer service but this customer was very disappointed and, when I complained was told to, "take my car and get out...they didn't need my business." Not nice, DC...not nice. read more