We must begin with Kaitlin... before we even get to the car. When I tell you this woman knows customer service. This lady knows customer service. She is smart & knowledgeable, she is kind, and she is interested in doing her job (that last one is hard to find these days, btw). Now for the technicians.... Our Crosstrek Hybrid Limited was bathed in attention. Not only did they fix what the uninsured motorist did to our car, but it looked like a whole new car! Plus, All City did not try to get extra money other than what our insurance adjuster estimated. They were fair. My husband and I are truly grateful for All City, especially, the front facing representative for the business, Kaitlin. She is a dream. read more

All City Collision has been great to work with! They helped me out during a really stressful time with a window situation a few weeks ago when I needed a temporary solution. They are now fixing my car and have been so helpful. Caitlin in particular has been so kind and great to work with! Highly highly recommend this location! read more

If you have a Tesla and had an accident, I highly recommend you see Jack and get it repaired through a certified Tesla repar shop. The collision center is known for their expertise with Tesla and Mercedes Benz vehicles throughout both Valleys. I felt the price was fair and wnet through my Tesla insurance, rather than chase down the bus' insurance company in Texas. Upon picking up my vehicle yesterday, I felt it was never in an accident, and possibly better, with shining new paint job and detailing. Even the curb rash on my rims were taken care of and can now hardly be seen. I was sad I had the accident, but am now moving forward with my shiny new paint job! read more

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All City Collision Center has been my go to for all my car repairs, and services ever since 2013. After I visited their first location in Culver City I heard that they opened another location here in Burbank and was very happy that they are now local to me. I highly recommend All City Collision Center for their efficient, reliable, and honest work when it comes to your vehicle repairs. 10 stars. read more

Great service great quality job and Nick was very helpful. 100% Reccomend to everyone looking for a fix read more

If there was an option for giving 6 stars, I would give 6. Today was my third time in the last couple of years getting work done on my Tesla at All City. The past two times were for body work due to fender benders, and today, the undercarriage-shield of my car was loose and flapping on the freeway. I called All City and they called me in and made time to help me out right away because they didn't want me driving in a dangerous condition. That meant a lot to me!! I was so relieved to hear that they had the part needed IN STOCK and they fixed it on the spot because I need to use my car for a ton of driving this weekend. As for the other two times I've brought my car in, I was super impressed with their professionalism and their communication. We all know how it feels to have your car in a shop and not know when it'll finally be done, but All City has always been so on top of accurate lead times, and communication. I particularly appreciate Kaitlyn and Jack. I'm sure everyone there is just as great! But these are two individuals who I've been most in contact with the three times working with them and I just really appreciate the way they do business, and their kindness. I'm Moving states soon and am actually bummed that I won't have them as my go-to place if anything else comes up!! If you're in L.A./Burbank area, definitely use them! They're so reliable and it's refreshing to find a business like theirs when it comes to car work. Thank you All City team for all the help over the years read more

All City Collision Center - All City has made my car look brand new on several occasions. I love their reliability and quality of work so much. - Body Shops Near Me - Burbank, California

I took my car here thinking I would get an honest assessment of damage from an accident. What I received instead was a series of misleading estimates seemingly in an effort to get my car written off to their financial benefit. I have since had two other independent body shops tell me that my car is repairable for 9k instead of the OVER 18k that this shop said it would cost, conveniently close to the value of the car. They also falsely claimed they "spoke to my insurance company" saying they called them to say "the car is a write off". This is false. My insurance company confirmed several times they did not do this and that the car was never declared a write off. This call never happened. I am sharing this as a warning to people who choose to use this business. @Steve Update Jan 26th 2025 - Thanks for your note but I had my car towed to a different shop who have given me an estimate that is over 50% LESS than what your shop proposed for the repairs. I also had to email your shop to ask for my custom hubcaps back that were kept by your shop. No one from the shop even called me to say they kept them. It was only because I called myself to ask because I noticed they were missing. I have no desire to speak to you given I took my car elsewhere. I stand by my claim that your shop's estimate was over inflated and an intentional effort to get the car written off and I have the evidence of the estimate to prove it. I am going to log an BBB as well. You are crooks looking to make money off of accidents with lies and inflated estimates. read more

Just wanted to say thank you to Kaitlyn for helping me with having my car towed into the shop, within hours; and Jack, I appreciate your time and honesty, in explaining in detail the condition of my vehicle, which was a total loss. read more

Was hit from behind and so had to go through the misery of insurance and repair. However, Jack, Sam and the staff at All City where a breath of fresh air. They had a good attitude, clear communication and kept me updated on the progress of my repairs. And most importantly, the work performed was excellent. Colors matched perfectly and they handed over the car clean, inside and out. Highly recommend! read more

I replaced the front bumper on my 2021 Tesla Model 3 about two years ago at this location and they did a phenomenal job. I was a happy customer. Well about three weeks ago I got rear ended in a parking lot and sure enough my rear bumper had to get replaced. Called All City Collision Burbank and spoke to Karo to get the process going. He was very nice and welcoming and he got started on the process right away. Throughout the repair, Karo and Kaitlyn kept me informed and as expected, I had absolutely no issues and no delays. Customer service was on point and car was in pristine condition when picked up. You could tell they are doing their absolute best and everyone is on the same page. The owner (Eric) was there when I picked up the car and he too is an awesome guy and made sure I was happy with the repair. The point I'm trying to get across is that even after two years, All City Collision has remained consistent as a premier body shop around the Los Angeles area and customer satisfaction is their number one priority. As I always say, I hope I won't have to be back, but if I ever need to, you best believe I'll take my car to them! read more

Amazing work and professional staff who delivered my car beautifully repaired and detailed including a wax job

Kaitlin and team were so prompt and professional when handling a paint job on my car. It was a 24 hour turn around and the work was impeccable. Highly recommend ! read more

A friend asked me to write this review for her. She was in town from Las Vegas when she was involved in a car accident that was 100% not her fault, and the damage was so extensive, the car was not drivable, and she was quite shaken up. But, from the moment the people from All City Collision Center got involved, they comforted her and made her feel at ease that she was in the right, capable hands. Especially Kaitlin and Jack who went above and beyond, from setting up a claim with the insurance company, to helping purchase a plane ticket back to Vegas, to getting an Uber to the airport, and keeping in constant communications while the car was in the shop, until it arrived back to her home. She is forever grateful, AND her car looks better than new! She highly recommends the entire staff and business. read more

What can be said about these guys except for them being the absolute best! Jack and Kaitlyn are incredible to work with. From their professionalism and friendliness to the care they take, my experience with them has been nothing but superb. I found them through a client whose Model X needed repair. Not only did they make the car look brand new, but they detailed it and were incredibly communicative and responsive during the entire repair. Unfortunately, my Model 3 was involved in an accident and there's no better place to take it to for repair. Their honesty was refreshing and they really do care about the customers who come (or drive) through their doors. I highly, highly recommend them! 10/10 read more

The wait time for the repair was good, the job done was excellent, they even detailed the car. The price was expensive, (what isn't expensive theses days). I paid out of pocket, but I feel like I got what I wanted and what I paid for. Quality from an authorized Tesla repair shop. read more

Had some body work and paint work done on my 2025 Mustang GT. They made it look brand new. Great work.

I went to All City in December of 2021 when my Tesla Model 3 was damaged in a car accident. My car was repaired flawlessly! Kaitlin and the team helped me understand the timeline and how the insurance process works. Since then I've been back twice - once for a dent from a hit and run, and today to have my tires rotated. Everything is easy, organized, done well and is a very fair price or free of charge! Highly recommend!!! read more

Karo and the team went above and beyond. Their pricing is fair & reasonable and their customer service is stellar. I couldn't recommend them enough and couldn't imagine ever going anywhere else. They truly care about their customers and want to help in every way possible. read more

My Model X was repaired perfectly and on time. Amazing service on every level: communication, explanation of process , quality of work. Thank Kathleen, Carl and Eric!! read more

Sadly I had an accident in my Tesla. But happily, All City Collision Center took care of it. The team there is kind and respectful. Henry evaluated the damage immediately and Myra got working with my insurance company. They made this difficult experience seamless. And they delivered my refurbished car on time and cleaned up beautifully. I cannot recommend them highly enough. read more

Great team! Kaitlin immediately understood what I needed for our Tesla Model Y, offered different alternatives to get the job done. She was clear and focused on finding the right solution for us. The service is excellent, the value is excellent and the quality of the work done is excellent. Highly recommend! read more

These guys are the real deal! A woman blew through a stop sign and I ended up hitting her so my car saw pretty significant damage. The crew at All City was very professional and detail focused when I brought my Tesla into their shop. I specifically chose this shop for my repair because of their Yelp reviews so I wanted to echo everyone's sentiment. These guys are great and I highly recommend their service. read more

Great experience having my Tesla repaired here. Responsive, helpful and knowledgeable about Teslas.

I was suppose to get my car detailed in and out from them as an apology, but never got a follow up from the owner. I let him know after the rain it would be good, but nothing still. read more

The service here is incredible. I brought my car in (Tesla model 3) and I can't say enough good things about this place. Kaitlyn went above and beyond with giving me advice on how to handle my insurance company and they even made me a spare key! Thanks all city! You guys are the best. read more

Eric and the guys from All City Collision in Burbank took great care of my Red Tesla! They are Tesla certified and fix Teslas constantly! The multicoat red color is pretty tricky in general and the scratch was over the parking sensor and that brings more complexity but they fixed it super fast and without damaging the quality! Even if they were ordering a new parking sensor they are super close to the Burbank Tesla Service Center so that would save a lot of time as well! Definitely 5-stars and I would recommend them to everyone in need! read more

All City Collision Center - Back bumper - Body Shops Near Me - Burbank, California

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Incredible, fast, friendly, affordable experience. And they washed my car before I picked it up. Highly recommend.

Where do I even begin?! Karo is god sent. He is the most honest, sincere and caring business man that I have ever met. Not only was he willing to work with me on my budget, but I also received my car back sooner than promised. He under promised and over delivered. Not to mention my car looks AMAZING. I am soooo happy I came here. I will be referring everyone and their mother who needs work done to this wonderful place. God forbid, should this happen again, but if it does, I will be coming back again. Never going anywhere else. ~Aida read more

Karo and the whole team at All City are AWESOME!The most professional and courteous team, I have ever came across in the auto body repair business! My brand new Mercedes was hit in the rear quarter panel, and then rear ended with the bumper torn off half way.... it looked awful, and I couldn't believe all the damage it had sustained. All City reassured me it could all be fixed, and they took the time to walk me through all the steps & repairs. They dealt directly with the insurance so that I didn't have to go through all that hassle, and restored my vehicle to it's brand new appearance. I can't thank them enough for the superb job, it was beyond my expectations. (Perfect Color Match) Car looks the same as it did the day, I drove it out the showroom. Karo pays incredible attention to detail, and made sure I left happy and completely satisfied with the job they did. Thank you ALL CITY... Fingers crossed, I don't EVER get hit again.. But, if I ever do... I know where to take it! read more

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All City Collision Center continues to exceed my expectations, they are simply the best auto repair business I've ever worked with or heard of. When I had work done on my car a year and a half ago I was impressed with the quality of work and customer service. I received consistent updates on the progress and felt that I was treated very well by the entire staff. Last week I had an issue with my body molding, the Tesla service center told me they couldn't fix it and to take it back to my body shop. I made an appointment to stop by to show them what was going on and expected to make an appointment once they were able to obtain the parts. Instead they took my car in immediately and had the molding, clips and sensors replaced within 30 minutes. To top the experience off, All City did this FREE OF CHARGE. I'm still in a bit of disbelief, thank you All City Collision Center! read more

Three Michelin stars! If body shops could be Michelin rated, this place truly deserves the all the stars. From the moment you step in the shop you know you're in good hands. Eric is professionally and truly treats you like family. The cars are professionally repaired, impeccable work and the service is phenomenal. "Never Never Never Never Never Compromise Quality..." is a mission statement they actually practice. No job is too big or too small for Eric and his team of professional craftsmen! I always leave here with a warm feeling and the assurance that everything will be fixed and better than before. Simply Amazing, what a gem of a shop! read more

I had the best experience with this body shop. Tesla in Burbank has two certified shops that they contract, this one included. All City is the one to choose. Their painting and detail are flawless. They know their stuff. I also dealt with the other certified shop that Tesla contracts, and their work doesn't even match the quality All-City delivers. They know Teslas very well. After getting my car back, I'm upset I didn't choose them the first time. read more

Highly recommend All City! Excellent work, outstanding customer service, and consistent communication throughout the process. Special shot out to Jack and Kaitlyn - thank you for handling case with such care! read more

I picked up my Tesla today and I have to say, I am very happy with the work. They replaced all parts that were even remotely impacted, while my insurance company had suggested repairing them. All City made a case for full replacement and it was approved. Additionally, Katelyn was a pleasure to work with. She was always friendly, helpful and knowledgeable. The rest of the crew was just as great. Any time I called with questions, they always knew who I was, which car was mine and what the latest status was. I received my car back within exactly 3 weeks. This includes receiving parts from Tesla, obtaining approval from my insurance carrier and obviously doing the work. I cannot say enough nice things about All City Collison Center. read more

I just had my car serviced by All City Collision and I was baffled by the exceptional service that I received from this establishment. If 10 Star was an option, I would give them 10/10. It's not everyday that you visit a Collission center aka Auto Bodyshop and you leave with such a positive impression that you cannot wait to tell your friends and family about it. They are certified Tesla and Mercedes shop and they really do own up to the exceptional mark that these manufacturers hold in our automative lives as they provide excellence in their luxury cars and experience. Thank you Erick for your hospitality and remarkable service provided. I recommend this facility for their clean environment, hospitality and exceptional experience they provide while your car is being worked on. Appreciate it. - Ari Gold read more

All City Collision Center - Facility in Burbank, CA. - Body Shops Near Me - Burbank, California

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Had the best experience with all city. They kept me updated constantly and got my car fixed earlier than I expected. Their prices were more reasonable than anyone else in the area. read more

Just bought a new 2024 Rav4 LE and already scratched the side of it on a yellow beam in my Studio City apartment. Luckily SAM was at work there and after fully checking the damage, he took about ten minutes to wipe off the excess yellow. He said he did that as a favor, but I paid him for his valuable time. I cannot recommend this place more highly. read more

This is the best car repair/body shop in the business. The team at All City is so communicative and helpful. They always meet their deadlines and give the best customer service. Not to mention the car looks as good as new when they are done! I hate being involved in any type of accident but when it happens I know I have a dependable place I can go to. I would give 6 stars if I could! read more

Awesome customer service and amazing work! Giovanni and Kate were very kind and professional. They able to see me as a walk-in for a nasty little, but highly noticeable scratch I got on the back end of my new Tesla. Giovanni was able to repair the scratch within seconds and made so it never seemed like it existed. Highly recommend them! Thanks again Giovanni! read more

All City Collision Center - Before and after photo of the scratch that was removed - Body Shops Near Me - Burbank, California

Although I never dealt with this shop directly the 2 times I needed bodywork on 2 of my Teslas I could see they were worked on at this shop using the location feature in my app and also confirmed with my Tesla service manager they were taken here. On separate occasions Tesla service scratched my door sill paint pretty bad while replacing a passenger seat and another time rubbed the bumper paint off in 2 spots. All City made them look better than new. I could not see any imperfections and was more than happy with their work. Anytime someone in LA with a Tesla asks for a body shop referral I refer you guys cause you do impeccable work. I just referred my dad to your shop who had something fall on the hood of his Ram truck, hope y'all can help him out. Btw I live in Palm Springs and if my cars ever need any work again I will gladly drive 150mi to this shop. 5/5 A+++ read more