This was honestly one of the worst experiences I've ever had getting my nails and toes done, and I will not be returning.
I paid $120 for a pedicure and an acrylic rebase with black French tips. From the beginning, the experience felt unprofessional. During my pedicure, the technician repeatedly answered her phone and there was very little communication about what I actually wanted. When I asked for a different pink base color, instead of showing me another option, I was basically told no and that the pink she chose would look good. As the paying customer, I should be able to choose the color I want on my own nails.
I also already had acrylic on my toes when I came in. They had visible length and a defined square shape. Without really asking me how short I wanted them, she filed them down significantly. By the end of the pedicure, some of my toes were filed so short that there is barely any point in having acrylic on them anymore. I have before-and-after photos showing the difference, and I actually preferred how my toes looked before this appointment.
My manicure was just as disappointing. The black French tips were uneven and inconsistent from nail to nail. The thickness and shape of the French varies, and even the black polish itself is uneven, some areas are opaque while other areas are noticeably more transparent.
I was unhappy enough that I actually returned to the salon and gave them an opportunity to correct my nails. Unfortunately, even after they were "fixed," I was still unhappy with the finished result.
When I expressed my concerns, I was told that because the French was painted by hand rather than by a machine, every nail was going to look different. I was also told that because I received a rebase rather than a brand-new full set, I shouldn't expect my nails to look like a new set or exactly like my reference picture.
I completely understand that a rebase is different from a brand-new full set, and I never expected an exact replica of an inspiration photo. However, that does not explain uneven French lines, inconsistent polish coverage, or a lack of attention to detail. Hand-painted does not mean that every nail should look noticeably different.
The most frustrating part is that my outgrown nails looked better before I walked into this salon than they did after paying to have them refreshed. I went in wanting to leave feeling polished and happy with my nails and toes, and instead I left regretting having them done at all.
Between the uneven finished work, my acrylic toes being filed significantly shorter without properly discussing the length with me, the technician repeatedly answering her phone during my pedicure, the lack of communication about what I wanted, and the way my concerns were addressed afterward, the entire experience was extremely disappointing.
For $120, I expected significantly better workmanship, customer service, and professionalism. I gave them an opportunity to fix the problem and I am still unhappy with the result. I will never return to this salon. read more