I had a really terrible experience, and my hair looks worse then when I went in. I went in to bring my blonde lighter, and touch up my roots.
I'm already a pretty light blonde, I've been having blonde done for a long time. I had let it grow out for awhile and had about 2 inches of root growth, and my blonde had began to get warmer.
I went in for a consultation originally and was very clear about what I wanted, I showed pictures, and said I want my roots blended out into my hair, so that I don't have a blunt line when it begins to grow again, and that I wanted an all over much lighter blonde. I specifically said a step beneath platinum. From the jump it didn't seem like she cared what I wanted, but I was told shes the best with blond, so I tried to trust that she was probably skilled and just didn't have much patience.
The day of my appt she texted me to delay 30min, that's fine I had no problem being flexible. Once I get there, I was left waiting an additional 15-20 min, the whole experience felt as if she would rather be doing anything else. Her and other stylists were trash talking customers throughout, and every time she stepped away it felt like she really took her time. Honestly thought I can forgive the weird uncomfortable energy if my hair came out good.
At the end initially I thought it looked good, I immediately realized it wasn't the tone I had been wanting but I was happy to have some blonde back in after letting it grow out. I'm low maintenance so my thoughts were okay, I'll just come back in a few weeks and get it lifted further, this is good for now. Once I got home and took a closer look, I realized that there's still a very clear blunt line between my hair growth and the rest of my hair on the top, the top 2-3 inches are clear streaks of blond sitting in my natural darker color, and she did not touch the underneath of my hair at all. I texted the stylist to ask why the underneath wasn't done and she told me she only had time for a partial, if she scheduled me for a full I couldn't have gotten in as soon. This was extremely frustrating because if she had said that upfront, I would've gladly waited for when there was time to actually do what I came in for. I had also originally planned to add some pastel pink, when I expressed that I didn't feel my hair was light enough or the right tone to support that look, she argued with me about it. and sent me example pictures that were very far off from the original ones I had showed her. I opted to cancel my appointment for the color, and I also cancelled an appt I had scheduled for a facial to avoid coming back, the girl who took my call to cancel was rude and short with me as well once I explained I'm calling to cancel. I'm honestly extremely disappointed by my hair, the experience, and the treatment. I wasted my time, and money. I never write reviews, and try to give benefit of the doubt at all times but this was abhorrent enough that I'd like to spare anyone who takes the time to read reviews before booking. I was going to ask to speak with the manager, but it truly doesn't feel like the kind of space or culture where I would be heard, or there would be an effort to remedy the situation. I'm sure I would and probably will be another client being trash talked by the stylists while they work. read more