Came here on a early Friday afternoon with the kids. It seemed that staff was just all arriving on their shifts. It took a while for our server to come take our order. Once our server came he was great. Mike was very attentive and informative with the eat and play menu options. We ordered a kids pepperoni pizza, Mountain O' Nachos and Bar Burgers & Wings Platter. The food took a while to come out but the food tasted good. The sliders tasted really good and the siracha honey wings were delicious. I love a sweet and spicy wing. The nachos were my least favorite. The chicken was very bland, the only thing that tasted good was the nachos that had the queso on it. Other than that it sure was lacking flavor. The kids pepperoni pizza was good. There is a large selection of seating area. I love that there are big TV screens throughout the restaurant and bar. You are able to see multiple sports channels all at once. I wind up getting the power card through our waiter. The arcade part has enough games to keep you entertained. There were a few games that were out of order, but no big deal. Overall its a fun place for kids and adults. read more

See all

Terrible customer service bartenders and waiters ignored me and my family. The employees are always talking to each other and not mindful of customers. read more

Subject: Complaint Regarding Poor Customer Service and Restaurant Conditions at Dave & Buster's To Whom It May Concern, I am currently at Dave & Buster's writing this complaint on 5/15/26 regarding the extremely disappointing experience my family and I had during what was supposed to be a fun family outing. Upon arriving, we waited approximately 20 minutes before a server finally came to our table. Even after approaching us, he repeatedly walked back and forth before actually taking our order. Once the order was finally placed, several items were missing and drinks were forgotten. Although the server eventually comped our soft drinks, the overall service remained poor throughout the visit. The server never returned to ask how the food was or whether we needed anything else. His handling of the food was also very sloppy, as he placed the entire tray directly onto the table instead of properly serving the items. In addition, his appearance and grooming were unprofessional for someone serving food, as his dreadlocks were hanging over while handling customers' meals. Throughout the evening, he continuously disappeared and was difficult to locate. There was also a physical altercation between a male and female customer during our visit. I will say that security handled the situation quickly and professionally, which I appreciated. Unfortunately, the issues did not stop there. David, the bartender, was very rude while taking my order and clearly needs additional customer service training on how to properly interact with guests. The cleanliness of the establishment was also unacceptable. The floor near the bar area was extremely sticky, to the point where my sneakers were sticking to the ground while walking. I also observed several staff members standing around near the drink area instead of assisting customers. The one positive experience I had during this visit was with a busboy named Deshon. He noticed that I was upset and kindly asked if there was anything he could help me with. At that moment, I told him unfortunately not because I was too upset to speak. About twenty minutes later, Deshon came back to check on me again and sincerely apologized that I was upset. He told me he would do his best to help if I needed anything. His kindness, professionalism, and compassion genuinely stood out during an otherwise terrible experience. We ended up chatting for a while, and he was honestly the sweetest person there. I truly wish him the best on his journey and believe he deserves recognition for his excellent customer service. Overall, this experience was very disappointing for my family and me. I hope management takes these concerns seriously and addresses the issues involving customer service, staff professionalism, and cleanliness so future guests do not have a similar experience. Sincerely, A very concerned customer read more

I was really excited to come here for an event (they shut it down for a rave). While the event itself was awesome, and many of the staff were getting into the music and dressed up with us, this Dave & Buster's itself left a lot to be desired. The drinks were good but expensive for their size. I really liked the Spicy Hombres but that + a beer + boneless wings were $60 (not including gratuity). Wild. I also enjoyed some drink with passionfruit that was a little watered down but still good (also small). Now these wings...the boneless NASHVILLE HOT wings were so mild I could have used the sauce as contact solution. You'd think we'd get a bucket for the price too but it was very much a single serving portion. Fries came out fresh at least! We really enjoyed the variety of games that were there, but something to note was that many of the games were not active. You would approach them and there would be a sign on the scanner saying the game wasn't ready to play. This was disappointing. I think my last complaint was that the bathroom doors in the women's restroom were missing locks. Like many were. Open late which is a plus, but I likely won't be returning. read more

Dave and Buster's Brooklyn - Atlantic Center - Arcades Near Me - Brooklyn, New York

This place never asked for id when I used to go but when I took my girlfriend for a date there this man in all black came up and asked for id, I stated I didn't have it on me and he snapped back and said " well hit the door!" he was overall very rude and unwelcoming and if Dave and busters is fine having staff like that that just goes to show how unprofessional they are. I understand we are underage but Dave and busters should welcome us as they would an 18 year old or an adult. I would like to add that it's an arcade, kids like me and my girlfriend wanna go and have fun and it pretty unfortunate that he had to shut us down like he did. read more

Booking for groups/parties on the website is super easy navigate and easy to book the specifics for your party. It gives you prices, gaming options, menu, and payment options. The invoice is emailed to you. The corporate offices are more than customer friendly, they follow up with consistency and emails contract once payment is recieved. This place was packed during Spring Break, but extremely organized in the party sections. The General Manager was visible, courteous, and friendly. Look, it's Spring Break in NYC parents are out, campers are out, and this place is lit. Food and drinks were ready when we arrived, they kept it coming throughout our stay. Our server introduced herself (I wish I remembered het name she's corporate material) and made sure my campers were happy. That Chicken Cobb Salad, had a story to tell packed with chicken tomatoes, and Cesar dressing. It was fantastic. Definitely booking for the Summer 2025. read more

Dave and Buster's Brooklyn - Atlantic Center - Don't you see that Beacon! - Arcades Near Me - Brooklyn, New York

I hosted a birthday party on a Saturday and it was a mess. The coordinator called me on Monday to confirm the details and told me I can come up to 30 min early to set up the room. I came 15 minutes early and no one guided me to the room until 3 minutes AFTER the party had started. The food was scheduled to come out at 7:15 but did not come out until 8pm. I was given a $50 discount and a couple extra game cards which was appreciated but was definitely an annoying experience. read more

Came around 8pm to meet with friends. I didn't partake in the games only the food. So I sat at the dining area ordered a burger with fries and a beer that came with a $10 game card. My friend had the unlimited wings and it came with a $10 game card which is a really great thing to get a bang for your buck! The burger was fantastic! I love me a burger with the works and that's exactly what I received! read more

See all

The arcade is fine (although many machines were out of order), but the service is terrible, it took nearly a hour to get us drinks, every frozen drink machine was apparently broken , it took us even longer to get food and as you'd expect it was mid. The only reason it gets two stars is because we liked the arcade. Update- When we had gotten to the table it was around 930 ish. Now it's 11:00 and we have just had the chance to get the check, we couldn't get it before- and knowing the pattern here I wouldn't be surprised if we got the check when the thing closes. The bathrooms are horrible and unhygienic. I see crap stains on those toilet bowls, toilets paper everywhere and god knows what else in that bathroom. read more

While I've been to a number of arcades, I've never been to a Dave and Busters. I was impressed with how clean it was and the variety of games. I would definitely recommend coming here if you're looking for a fun activity in Downtown Brooklyn! read more

Downtown Brooklyn has truly been a competitive area know. It's so much fun places you go could to just for a vibe with family and friends. We was welcome by staff upon our arrival. We went to the bar and was greeted by one of the employees Darius who quickly got out drink started. Then ask what we would like to eat. Our drinks where amazing and he evenin suggested the new drink they had. Food was freshly made and delicious. I would definitely be back!! Was a pleasure. Thank you Darius for your amazing bartender skills and outstanding customer service. Love your energy. read more

See all

went here for a fun little night with a couple of friends! I did the $22.99 deal which was amazing! It came with 40 points which is $10 worth of points and that included an entree which I picked boneless wings with fries and a side of ranch. There was also a chicken burger, cheese burger, and chicken strips.. etc to choose from. It was perfect for an hour and we played a couple of games. Also it was a wednesday so it was 1/2 price games!! Service was nice for our food. read more

Came here on a Sunday night only for drinks and games. Once I sat at the bar I got intrigued to try the elote cauliflower. The bartender was super quick and got our order right away. Food: They looked very appealing on the menu but once I received them, they looked very different as they lacked a presentation. Aside from that, they were ok for the price of $7. The drinks were great. We got the D&B iced tea and the spicy hombres. Ambiance: Good music with fun vibes. the games were super fun. The only thing I want to note is that the drink prices are not listed on the menu. I had no problem paying but sometimes I just want to see how much the drinks are. The only one listed was the top shelf margarita. It may also be helpful to people who are tighter budgets. I couldn't find the prices on their website either. Aside from that, the games were super fun and the drinks were top notch! I want to come back to try out the rest of their drink menu. read more

The staff have no smile on their faces. The host never greeted me I had to ask to get her attention and she had the onky attituse and stuck me in a corner ehere it took awhile for service staff to attend to me.. It took a half hour to get service to my table to take my order. It took 20 minutes for my drink to come out, which it came after my appetizer. I asked for blue cheese dressing twice only to be ignored. There were bugs flying around my tabke and near my drink once I received it. The electronic devices and menu were sticky. I very rarely eat her because of the issues but there were lots if tables empty so I thought perhaps the service had changed. This is not somewhere I would like to come to again. The restaurants upstate ,Long Island and Jersey are better. Why in an urban place we always get the short end of everything. read more

Been gone for a minute but I see that D&B has stepped up their bartender game! First Ria was astronomical behind the bar, she checked on me regularly, was personable and on top of her game! Also, Kaleb was pretty cool, also very personable. Drinks on point, little buzzed . Food was good. Some girls were flashing at the bar, but hey...definitely give the bar a shot no pun. read more

See all

Dave and busters is just a better version of chucky cheese for adults. Some of my coworkers and I stopped by today for a holiday event being held by Dave and Busters. We were able to redeem one drink, sample the land and sea menu and received a $15 play card. The drinks were solid and the food was good. All the employees were so nice , and Jodi was extremely helpful with all of the questions we had. This location was clean and wasn't too crowded, which was nice. read more

See all

I must've got lucky today. All of the machines were in working order and between this location and the one in Times Square, both are good but I favor this location a bit more because it only takes one trip on the LIRR and it doesn't get crowded as fast as the one in the city. I don't normally come here for food but they do have a nice drink selection and the Long Island Iced Tea is a fav of mine from there. This is a nice spot to go to if you're looking for games that give you a decent return investment in tickets. I still don't trust the crane machines but that's how I feel about every one. If you want to win a plush for your kid, lady in your life or even your collection, just rack up tickets and you'll find a good selection over at the redemption center. I recommend coming here in the weekdays just before school is done for the day, you'll basically have the place to yourself. read more

See all

Dave & Buster's was really fun, fun games, great food, and all my friends really enjoyed it

I have to say after my experience this evening I'm definitely coming back to this location. John was amazing and just made my overall experience 10 out of 10. read more

Dave and Buster's Brooklyn - Atlantic Center - Walk up fire service - Arcades Near Me - Brooklyn, New York

- plenty of TVs with all the games even G league, volleyball, unranked women's college basketball there was a free ppv fight on, idk if they always do that - very spacious - great for groups - the waiter was nice, and personable when he came around he didnt circle the block as much as I would have liked I was in need of a few items for long periods of time - they forgot my salad - the queso was cold - the nachos had a weird after taste - the chicken had the same weird after taste - chicken wings come with fries - the table seemed tone fine with their drinks I didn't drink alcohol that day, so I can't comment on the bar - we were there for about four hours and not encouraged to leave - pasta was regular, as the vegan in the group, put it - fun environment tho read more

We normally like Dave and Busters for parties. However, yesterday my child got 2,688 tickets but i paid for her to do the human crane and when she cashed out her tickets for a prize the employee saw her carrying her raft that she won at the human crane,he took it away and said it gave her 1,000 more tickets but it actually took away tickets from her and only had 688 tickets remaining! She was very disappointed and I could not understand how she lost points/tickets. Also several of the games weren't working and the basketball games only had a few balls per game. I know it was a busy night but D&B needs to plan for that more effectively. read more

Service was horrible starting off with the 25 min wait to order. Server comes to our table without properly greeting my family, Takes everyone order perfectly fine at my table. But when it comes to my Cajun Shrimp Pasta, I explain I only want the shrimp , the sausages and Alfredo Sauce and here come the bald waiters sassy remarks and head bobble. He did offer getting us another waiter but I just wanted my food so I can hurry up and leave. read more

Always a good time i take my kids once a month my favorite item to eat is their steak salad full Of flavor! Service is good, the place is big with lots of games! read more

Dave and Buster's Brooklyn - Atlantic Center - Kids bowling - Arcades Near Me - Brooklyn, New York

See all

Welcome to Brooklyn! This was my first experience in the fairly new location here. I was a frequent visitor to the Times Square location, but after the dramatic changes to the menu during Covid, which remained post Covid, I stopped going. I came here for the games only, in this visit. They seemed to have ample amount of games and was spacious. The Times Square location would get very congested and have long wait times for certain games. Hopefully they can revert back to their old menu, which would allow me to dine here. However, until that happens, this place will be for games only. read more

See all

Had fun. Atmosphere is nice, location is busy but long lines weren't an issue. Food service was a bit slow, sauce was forgotten but food tasted good. read more

Dave and Buster's Brooklyn - Atlantic Center - Hanging out and gaming - Arcades Near Me - Brooklyn, New York

If I could give two separate ratings for this Dave and Buster's, then I would give it 5-stars for the game section and a 1-star for the restaurant section. There were so many games to play, from the classic Pac-Man to the Walking Dead. They had variety of arcade games for all ages. I had not been to a Dave and Buster's in quite awhile so I had forgotten how to activate a card but one of the staff members helped me. He was so nice and attentive and super helpful when one of the machines didn't initially work. The ambiance was fun and lively. We had a great time until we went to sit down for dessert. At first, we were told there were no more seats available even though we saw several empty tables. When we told them that we would only order dessert, they let us sit down. We ordered the chocolate cake with a scoop of ice cream. I think they baked the cake because we waited 45 minutes for it. It was very rich so it satisfied our sweet tooth. I ended up with a sour taste in my mouth when it was time to pay because I was told that I would have to go follow the waiter to the cash register. I have been to the Dave and Buster's in Times Square several times for dinner and never have I had to do this before. I had to awkwardly follow the waiter behind the bar to pay and ended up almost crashing into other waiters and bartenders since it was such a busy, small spot. I was really excited when I found out there was a Dave and Buster's in Brooklyn but after that night, I recommend that you just go there for the games and have dinner elsewhere. read more

See all

so today was my sone birthday he turned 7yrs old and I spent just about $180 on food for me and my kids. Now the waitress was some what new but was very well trained I didn't have an issue with him and the way he served me my meal. Now when it came to the manager Kevin, he was not to understandable. I ask him about singing happy birthday to my son who again just turned 7 yrs after spending dame there $200 and he gonna turn around and tell me that I need to pay for a desert and then they will sing happy birthday. Never again will I come back to this trash ass place. The money wasn't the issue it was the demand that had me like foh you out of your damn mind. read more

I absolutely love this D&B. D&B was built within the last year and it is an absolute killer location. The venue is huge, clean, and the games are better than ever. Love the HUGE wrap around bar. They've tailored this location to accommodate large parties. They even have a event party space in the back. I went last Tuesday and there were 5 birthday party's happening at once in the bar area (and it still looked empty - that's how big this location is). Definitely pop in on a Wednesday for their best deals. I've gone to this location twice now and can't wait to go back for more fun. This is such a great date night spot!! read more

Not bad. Not bad. I had the bottom lip poking out in a straight line like not bad... They ran out of a couple of thangs the Saturday night that my sister and I met to entertain our children and our Dad who flew in from the Chi. I didn't drive so I can't complain about the parking; but I will say make sure to ask questions before you go and throw your car in the lot. I didn't use the bathroom or walk all the way in to know whether or not they have bowling. I did walk in request a table and was seated on the left between two while little kid parties lmao. Those kids were HAPPY somebody had a soda fountain and I was literally like Yess! My kids are big I need no parts of this lol. But for the most part it was clean and didn't smell like wet carpet (like most kids places do) and the food wasn't bad. Not bad at all. My beer tasted a little different like maybe the CO2 levels was off on the tap but I'm no scientist I don't know how that works. What I do know is that they had managers or ppl who looked important on the way in AND on the way out so i felt safe and like I could ask questions like I like that. They need like a little tutorial on simple veggie steaming or grilling whichever they choose bc the asparagus was inedible but I wasn't upset bc that's not what I came for. I took a risk ordering the steak and didn't loose bc the char was on point and threw me off from the incorrect temperature of the steak- but I didn't expect a whole lot. Like my son ordered some burger with mushrooms and BANG that burger was perfect chefs kiss as it should be in this type of spot. The mashed potatoes tasted like somebody grandma was back there making it but it was so much butter on top like who told y'all I wanted that lol. So they took our picture which was cute and I bought one for $20 and we left it there by mistake. My sister called and promised to pick it up. So for KIDS- this spot is not bad. Looks like a whole lot of fun. I wouldn't come here if I was asked out for an adult outing so lucky for them I do have two treacherous fake twin teenagers so I will return one day. read more

Dave and Buster's Brooklyn - Atlantic Center - Steak - Arcades Near Me - Brooklyn, New York

See all

I was invited by the Special Events team to sample their new holiday menu since I planned a staff outing here last year. I thought that the food was relatively good. They had catering which consisted of asparagus, salmon, rice; potato wedges, beef, pigs in a blanket and chicken wrapped in bacon. The salmon, rice and asparagus were good. The beef not so much. The location itself was pretty big! So much more room than the one in Times Square. I only saw one event space though. The service needs a bit of work particularly at the bar. I ordered a lemon drop and it took at least 20 mins for it to come to the event space. I decided to sit at the bar after the fact and no one even acknowledged me. I even asked one of the staff if I can use my ticket at the bar and she was kinda rude and they all still proceeded to ignore me. If you're going to play games, I recommend but until they fix their trash service, I'll pass read more

Food is dog poop. Drinks during happy hour 4-7 weekdays that's what I came for. 10/10 stars to CHELSEA the bartender. Definitely coming back for happy hour. read more

Dave and Buster's Brooklyn - Atlantic Center - Beer - Arcades Near Me - Brooklyn, New York

Fun atmosphere and spacious. The wait time for the bar and table service was good. However the table tops ,billiards were closed.

Could wait to explore the brand new location in brooklyn. The space is HUGE!! An incredible size Didn't have to make reservations and the crowd was pretty light for a Saturday. Was immediately seated for a party of 9 mix of kids and adults. Our server Jordan was fantastic from start to finish. While we waited for the rest our party he took our drink orders. When everyone arrived he promptly took our food ordered. We got a mix of burgers fries chicken tenders. I ordered the voodoo pasta which was BOMB!! The serving size was huge and filling. For dessert I ordered the strawberry shortcake. It was cold and delicious! For a table of 9 the bill was barely 200 dollars . An 19 percent gratuity was applied. Oh, and this total included game cards you can apply to the bill!! A lot of the machines weren't working but most were to keep the kids entertained. Would visit again and recommend. FREE SOFT DRINK REFILLS PS: there was a lot of confusion with the bill and management had to intervene at no fault to us hence the 3 stars read more

Dave and Buster's Brooklyn - Atlantic Center - Arcades Near Me - Brooklyn, New York

See all

Came here for a Vday fun between dinner and going out, it rocked! Not too crowded and lots to play, but I missed the skeeball!!!!!!

They food is above average which is good. Burger, Mozzarella sticks and steak. The drinks are good. I recommend coming here when it is not busy. You may have a lot of fun. The staff is also cool. read more

Getting 4 stars because the restaurant was understaffed. We went on a Saturday afternoon. It Took a while to get a server to come to our table. When we finally got a server, CJ our server was great though. Super friendly, courteous. Food was ok. We ordered margaritas n they ran out of salt for the rim. It was like an hour wait for the salt . We drank wo it. The drinks were still nice n strong. The kale ceaser was overdressed. The place is amazing for kids of all ages. Eat, drink n play games. It's a little too much for me. It's a perfect storm for migraines, flashing lights, loud sounds, loud music. The giant tv is awesome for watching yr favorite game. read more

See all

Took my daughter here for the first time and we had a blast placing it in Atlantic Terminal Mall was perfect location. The Food is amazing a large menu with a verity of things. The service could use some adjustments (just don't go on a busy day). The location is a indoor game room come prepared to have fun wear comfortable shoes. But have fun read more

Dave and Buster's Brooklyn - Atlantic Center - Me and my daughter at our table - Arcades Near Me - Brooklyn, New York

Went on a Saturday afternoon (5pm) with my two teens and we waited at our table 20 minutes for a waiter to come over. I counted 2 waiters and 1 manager which simply walked by us and did not ask for our order. I went back to the host -- which now was no longer at his post and we left. When we did there were 3 families waiting for the host to get seated. Get this place organized! read more

The staff here is nice and its quite a bit going in there at night. It was after a concert so it was pretty busy. During happy hour, the service slows down a bit, I wonder if its a policy to serve less drinks at a discount. The drinks we ordered were okay, one of them tasted like Robutussin cough syrup and they exchanged it for me. The food was pretty tasty, but took a while to come out. Im sure going here earlier is a madhouse with all the games and machines. I will stick to late nights where its predominantly adults. read more

See all

Took me a little while to realize that this location even existed. I'm so accustomed to the Time Square location but it's refreshing to know that there's a Brooklyn location. If I recall correctly I came here for on a weekend to dine,drink, ans play games. The service wasn't the best; it took forever for our order to be taken and they didn't have certain things available to order. We got harassed to take a photo which I didn't like. The food wasn't filling and the drinks were watered-down. Playing games here was the highlight since there's a lot to choose from. I doubt I'll come back here....maybe with my future child or children. read more