I hope this comment eventually gets buried away as I really want this place to be successful. As I know this is a new place, and the owner who is very, very nice, I hope this feedback helps with the future success of the restaurant.
Customer Service: Well this is odd, for such a small place (and price) I was expecting table side service and not 'food hall' style. Since there are no servers and one person at the point of sale, that person needs to be ON POINT with everything with the menu. This person was not properly trained on the menu, and felt like we were at 7-11 getting a slurpee. We asked a couple of questions about the menu, and the answers were either completely wrong or misinformed. Questions regarding the specials (Answer: I have no idea if we have specials), if the dish came with anything else ( I think it comes with bread, I think that one comes with pasta under the meat). Most of all, we were getting the 'why are you asking me this face?' Granted this was definitely a new person, but needs to be more hospitable. Maybe have the person eat every dish so they know how to explain it? I also think that this job is impossible because this person is doing point of sales AND if something goes wrong, gets complaints (it doesn't make sense).
Food: The three of us shared an order a skewers $14 and an eggplant Penne pasta dish $20 (including tip). The skewers, which were small in size (which we were fine with), but under seasoned and tasteless :-(. Definitely a disappointment. We were also told the skewers came over pasta, which wasn't the case. Next the Penne. So maybe I am a little harsh here, but I am comparing this to other $20 non-meat based Italian pasta dishes, which would be the 'higher end' in Buffalo (Mulberry) The sauce was 'ok' (not bad, but just needed again more seasoning), but what really got us, is we were hoping that they made their own pasta. I mean for $20 to get very low end bought Penne that is worth .20 cents is somewhat disappointing. I would suggest either making their own pasta, or buying the more expensive kind from restaurant depot. We also didn't get any bread the meal which we were offered. And when we asked for it, (no hey I am sorry, my bad) we felt bad because the person was busy taking other 7-11 type food sales. We really wanted to dip the bread in the sauce.
The view was great. This is definitely a big plus here. Design of the place was very nice too. Great job.
The Ice Cream: We got three flavors, and all of them tasted very good. Definitely will stop back for ice cream in the summer, when back in town. And it was homemade and you can tell. A big PLUS. :-) read more