Was driving down Schaumburg Road on Saturday night this past weekend. Pulled over to place a take out order with a local joint. Pulled into the parking lot of Dan Thai, not even knowing they were there.....
...I wish I had never pulled over that night.
We never noticed DT was here. I have lived down the street for years and had never really seen it. I even fill up at BP in their ajoining parking lot regularly.
Looked them up on Yelp and saw they had 4 stars. Good enough for me, let's take a look at the menu and see what they have.
My fiance and I glanced over the online menu and found two dishes that both sounded great for each of us. Me: I love Basil and they have a "Basil Lovers" Chicken. Sold. And after reading the description of the Five Star chicken, my fiance was game. We also decided to get an order of their Pot Stickers.
We placed an order from their parking lot because it didn't really look like the kind of place you can walk in and order take out and sit any wait without interrupting people dining in the restaurant. They told us about a 30 minute wait for the food, so we went home and did a few things at the house while the food was being cooked and off he went to pick up, what I was HOPING was going to be a great meal!
He brought home our dinner. The Basil Chicken was excellent, the Five Star Chicken was also a crowd pleaser. The pot stickers were over cooked but b/c the main dishes were so yummy, we didn't really care. The white rice that accompanied our dishes, were in small containers that were about 3/4 of the way full. Overall, the meal was good. Good enough that we convinced my sister to come over for dinner three nights later and have it with us.
We called & ordered the same two dishes, Basil Chicken and Five Star Chicken for my fiance and myself. My sister looked over their online menu & selected the Garlic Peppered Stir Fried Shrimp & the Crab Wheel App. We decided to give the Spring Rolls a Try.
Let me explain how I ordered: A Basil Chicken (mild), a Five Star Chicken, The Garlic Peppered Shrimp, a Crab Wheel appetizer and one order of 2 spring rolls. The woman on the phone told us it was "about 45 minutes or 30 for pick up". I didn't care for the broad window because I don't want cold food.
My fiance went to pick up dinner. Came back with Everything we ordered, but two orders of the spring rolls. Why? I don't know. After we eat, grab the receipt so I can review it, and then lets call and discuss.
As my sister plated her dinner, she pointed out that the Garlic Shrimp was kinda small considering it was $11. I looked at it, and it was all broccoli and 5 little shrimp. Her crab wheels looked interesting, but they looked really greasy! Ick! She offered me one and because of the way they looked, I wasn't touching them. She also said "is this all the rice we get in this container? There isn't much here."
My fiance & I were plating our food and noticed the same issue with our rice. Hardly enough for half a serving of the chicken dish. Each container is probably about 12 oz. There was only about 5-6 oz of rice in each and was in no way packed in like we're use to getting from most restaurants like these. He was happy with his Five Star chicken & my basil chicken was pretty good, just spicier than "mild" as requested.
I decided to call and talk to a manager. The woman that originally took our order, answered. She told me that her brother, the owner, was cooking but she asked if she could help me. I explained our issues. The extra spring rolls, the unappetizing crab wheels, the lack of shrimp, the lack of rice and the abundance of spice. I got to mention everything except the spice because when I got to the issue of the extra spring rolls, she turned from sweet little lady on the phone to crazy woman and actually yelled at me. She told me "YOU ORDERED TWO SPRING ROLLS, THAT MEANS TWO ORDERS". I replied and said "No, I said ONE order of TWO spring rolls." She corrected me and said "No one ever specifies how many they want, they just say how many orders, so you ordered two". That was totally unacceptable to me as I explained AGAIN that I only ordered "ONE order of TWO spring rolls" My sister heard me place the order and confirmed that it, in fact, was exactly what I said. She said "Well, I'm sorry, but what do you want me to do?" I suggested that perhaps she could have read me back the order before hanging up the phone to confirm she had the proper order.
She said, "Well, I apologized, what else do you want?" I told her that I want my money back for the extra spring rolls. She said no, you ordered them and ate them. I explained that we actually did not touch the second order and if they want them back and the crab wheels, they can send a driver to come get them. I want my money back for these items. She never offered a resolution. She told me if I was unsatisfied, to call back when the owner was available and hung up on me.
Perhaps he will contact me after he reads my review. read more