This is a bit smaller store than I am used to for O'Reilly but they still have great selection…read more Also impressive was their customer service. They did not have what I was looking for, but told me where to get it. They even pulled it up on a map to show me. Great service!

i bought a motorcycle battery that came in by truck because it wasnt it stock. Turns out it needed…read moreto have the acid added and then charged. The technician wouldnt help install the acid. (They have a work area in the back) I had never done it and he didnt want it done in the store. I told him that I bought it here and it would be good customer service to help with installing it. As I stated, I had not done it before. He said thats not part of the deal and that its not the policy of Oreilly to handle caustic substances. I walked outside and on the sidewalk installed the acid using the directions. Turns out it was quite simple. and put the plastic cover over the holes. The label said it needed to be trickle charged also. Directions said to let it sit for 20 minutes before charging. I went back in with the battery and asked for a trickle charge and not to start for 20 minutes showing him the instructions in the pamphlet. The young man i spoke to took it back to the back. They started charging it in the back and he came out and said it will be ready in 20 minutes. I said NO its supposed to sit for 20 minutes before you begin the trickle charge. (remember i even showed him the instructions before he carried it back to the work area) Fortunately the young black man there looked over the directions with me and saw how long to trickle charge it. He agreed to wait 20 minutes to begin the process. I cant tell you how disappointed I was with the refusal of the technician who refused to do a simple task to help me install the acid in the battery i bought from them (again i had never done it). Lesson: Dont count on customer service at OReilly Auto Parts. Wish I had gone across the street to Auto Zone or NAPA. Was it worth losing a customer for life? I wont be back.

Awful customer service. Called asking if they could help me with a problem and all I got was a guy…read morewith an attitude raising his voice at me.

I needed a new auto shop when I moved to Richardson. I found this business after reading the…read morereviews. They take care of their customers. I know I will not be taken advantage of when I go to The Auto Pro Shop. I needed a very expensive part that showed me my gas levels and malfunctioned my check engine light. They found a used part for $300 over the insane price for a new part. If you are needing an auto repair, oil change, new brakes, new radiator you can trust this business. They go the extra mile to make sure are getting the best price.

My AC stopped blowing cold air so I went to Autozone to see if they would help me and I had such a…read moregreat experience! I wish I got his name, but he checked the Freon level for me and filled it up after I paid for the product. He even explained how to check and do it myself for next time. I appreciate his kindness and it legitimately felt like he saved my life on this hot Texas day.

AutoZone has a fairly good selection on hand and the sales clerks are knowledgeable and helpful…read more It's nice to support local businesses and be able to drive over and pick up what you need. AutoZone also has a great warranty program for car batteries. We've had car batteries over the years that didn't last as long as they were supposed to and they will replace them with no problem. We keep a binder for our cars that also includes the receipts but AZ also has records in their computer.

Wow! No one is more excited than me that O'Reillys is open…read morein our neighborhood of Richardson Texas! Yippee!!!! Got some help finding a blinker light for my little Ford escape. This mommy is so happy her car is gonna work perfect again. Thank you O'Reillys, your store still smells Brand New!

Great friendly staffs here that's so helpful and knowledgable . Helped me jump started my vehicle…read morewhen I got stranded.

Christopher Brown and Shameka were AWESOME! They both have great customer service! I was greeted at…read morethe door! Christopher helped me with my battery! thank yall both!

I love AutoZone but I'm disappointed I think they start to…read morehigher the wrong ones this employee is african-American boy his name is ( JAMELE ) was very rude and disrespectful , I asked him for help 4 times and he say I'm busy he was just eating chips on the corner at work !! He was not even busy for 20 minutes hiding i was waiting on him to help me then on the line he scream at me , i was shocked the way how this boy treat customers !!! Everyone was unhappy and they left the shop for his behavior I This is not professional from a big business like AutoZone !!!

The workers there are very rude . And their attitude are just so negative they act like they don't…read morewanna be there and it shows . The store needs a friendly environment more smiles less attitude . One of the girls there kepts ignoring me when trying to ask a question and suggestion gave me the " ugh " feeling

There was a power outage today at forest lane branchbut the staff were helpful.They controlled the…read morecrowd in an orderly way. SHE W. was very helpful.Thanks to you guys

This shop is amazing ! These guy know BWM and they shot you straight with your cars issues . Honest…read moreGuys work and run this shop .. Ask for Brent .

Just picked up my 2007 328i at UBS. This is by far the BEST BMW service in town. Brent and his…read moreteam are outstanding. When I picked up my vehicle, Brent had all of the old parts available and spent 30 minutes explaining what was done in detail. I know of no other auto repair service that has ever done this. Very thourough and honest shop that I will definitely be using again in the future.

I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

This was a great O'Reilly Auto Parts store. I was greeted warmly when I walk in and asked if I…read moreneeded any help. I told them what I was there to look at and they led me directly to the section it was in and offered advice on the product I was looking at. The store was well-stocked and orderly. It was pleasant to shop at!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

When I first arrived at the dealership in October, Kevin W. greeted me and initially offered to…read morehelp. After I asked a few basic questions, he became noticeably irritated and redirected me to someone else. He told me that his colleague Marrick--who I had not yet met--was the "test driver," which I later learned wasn't accurate, as Marrick is actually a salesperson. The interaction felt dismissive, and I brought my concern to the manager. A review should reflect the entire experience, both good and bad, and this part of the visit was disappointing. Kevin's attitude and impatience cost him a sale. On the other hand, Marrick was excellent. He was patient, not pushy, and genuinely helpful. I would have rated the visit a 3 based on the initial interaction, but Marrick completely turned the experience around and ultimately earned the dealership a full-payment sale. My review reflects what I truly believe: it's not the company itself--it's the people representing the company who can make or break the customer experience. In this situation it was Marrick because I could have purchased a Mercedes for less than what I purchased the Camry for. I picked up my new wheels on November 14, 2025. Marrick is the best if you want a great sale experience. S. Jones

Bought a used car recently from them. These are snake oil salesmen. Especially some dude named…read moreJacob if I remember his name correctly. He is/was the manger or whatever. Kept interrupting my wife when we were trying to ask questions. Extremely arrogant too and told us he's a pro at this because he grew up in the car industry. Cool story bro but no one cares. The customer DOES care about how you talk to them and treat them. They will finesse every dime out of you and charge you for THEIR expenses which is ridiculous so do not fall for it. Pro tip: do NOT under any circumstance tell them how much of a monthly payment you would be ok with. This is a tactic dealerships use to squeeze every dollar out of you without negotiating the price. Last thing: they told me they would take an outside lender for a loan, but when we were trying to buy, Jacob the douche told me that they don't and only use their bank of choice or whatever. STAY AWAY. you'll thank me later