I recommend this auto shop. There was a problem regarding scheduling and communication while the…read moreshop owner was out of town, where I was highly upset as a customer. However, at his earliest convenience the issue was fixed and my vehicle was returned to me with the things fixed that we agreed upon, including a generous discount due to the communication/scheduling issue. As a consumer, I always appreciate accountability and integrity from businesses, as it is rare.

Great service from Sammy's, Miguel was quick to respond and…read morequick to get the work done and at a great price!

Absolutly love this place! Literally the only people I let work on my truck (yes my truck is my…read morebaby!). I am so grateful for everyone there, especially Nick! He always treats my "baby" like the princess she is and keeps me fully informed on all services as well as what maintenance and or repairs need to be done and when. Highly recommend Christian Brothers in general but THIS store especially!!!

Update: Their Front Desk Guy Hooked me on a $200 dollar UPsell on my Vintage PU Truck that I had…read morebrought in for 1(one) minor issue involving the PRNDL linkage. Without indicating there was ANY cost involved whatsoever, Front Desk Guy sweetly asked "would you like us to give it a once-over?" Which, since I was at that time a regular customer, I THOUGHT that meant just give it a safety-check out of courtesy to a repeat, publicly complimentary, senior-citizen client that they maybe cared for! How wrong I was. After having it several days, they tell me that they can't fix the original problem because they "Couldn't find the part - and wouldn't install an after-market part off of Ebay" (My car is a 1999 w/ low mileage) Then the real Clinker after 3 days: They call and say, "We couldn't fix your problem, but come and get your truck and pay Christian Bro's nearly $200 bucks for a "diagnostic" that I WAS NOT INFORMED UP FRONT would cost anything at all! But also, this 'Diagnostic' informs me that my truck needs OVER $4300 DOLLARS in servicings and repairs - Including NEW BRAKES that, apparently the "Diagnostic expert" wasn't aware had been replaced by them on that very truck a few months earlier! I felt totally taken advantage of and complained to the manager, John, who gave me some "yada yada" and stated that that particular employee working the front desk was fired - However, and this is the whole point of the story - This manager of this multi-million dollar, allegedly 'Christian', gold-mine on the corner of Thunderbird & 75th Ave would NOT refund all, or any part, of this deceitful charge with a humble apology for their unscrupulous employee (note: Failure to disclose a COST right up front is a LIE ) Not only that, but Upsell #1 opened the door for MEGA-UPSELL #2 of $4,319 dollars! I STILL look back at this lengthy report with shock and awe. According to this diagnostic that I didn't ask for, there's no reason, whatsoever, my truck is still able to roll down the street. According to them, practically EVERYTHING on my vehicle is on it's last couple of miles.; Lastly, and final insult to my patronage, my age, my intelligence, nor would Christian Brothers even offer a discount or a half-off on the next visit to them. You know, a way of saying, "We still want your business". I think they saw a senior-woman and saw a dumb sucker ready to be plucked out of the stream of suckers. In that lone experience, I learned Christian Brothers is all about "Show me the $ MONEY $" They are only after the money, and customer retention is completely moot. They could care LESS if you are a returning customer. I am no longer using Christian Brothers for any auto repair needs. If anyone knows of an HONEST, caring, competent auto mechanic around Peoria/Glendale please be so kind as to DM me. I'm shopping for one. **I tried to scan & copy the actual Invoice from this incident, but for some technological mystery beyond me - I couldn't get this file search in Yelp to access where I am sure I put the two files.**

The staff at Grease Monkey provides an outstanding service and they cared for my vehicle with the…read moreutmost top quality detail

There are honestly no words to describe how incredible and outstanding Grease Monkey is!!! As a…read morefemale, especially! They are so honest and never try to take advantage. I literally feel safe coming here knowing that the mechanics will tell me everything wrong with my vehicle, and what really is important to get done, and what can wait. I highly recommend Grease Monkey.

Oil change: 12.15.24: This is a new location. Provided…read moregreat & quick service while I waited in my car. Staff were friendly & informative & weren't trying to upsell which is an unfortunate common occurrence at many places. Prices were clearly explained & they even offer free top off services at 3months for my synthetic oil service. The cold bottled water while you wait is a nice touch! I recommend.

The ol' bait & switch... Contacted the main number at Take…read more5 for complete cost of oil change knowing shops always up-charge. *I typically do not use Oil Change shops for this reason. It's shady & annoying! Provided my vehicle's year, make , model, full synthetic to the main contact person at Take 5 -- was advised w/$25 coupon available, TOTAL cost would be $60.99 + tax. I confirmed twice... "as long as you opt out of add-ons." At location, it begins... provided menu of oil change only options: Economy, Core, Complete, Ulitmate. Full synthetic marketed price is Economy option. MY choices do not include Economy as is 5/30W oil, your car requires 0/30W. All pricing based on 5 qts oil, your car (most, if not all, cars) require 6. Each add'l quart $8.99 ( 5/30 only ) - $13.99, depending on choice of oil change. + shop fees( expected) , + + Feel badly for the nice enough & attentive techs, who clearly understand how shady it is and dealing with customer frustration is obviously very common. My fault for allowing the car to be overdue for service, and must complete on a Sunday - very limited options. 20 mins later-- getting the Core (cheapest 0/30W) , use of the suggested $25 coupon, and after declining the $ 24.99 single windshield wiper ((singular) buy one get one something- ) , cabin air filter (not needed, I saw it), no other fluids needed ( but thanks for checking), oil change only - TOTAL $89.13 Would likely return if I was told the total was $80 + taxes (and not offered BS coupon) when I called. Just be straight with people!

Went in for an oil change got very poor service left my other filter out of the vehicle and cover…read moreloose. Oil was left on the engine compartment as well as the door frame between the driver and the passenger door. When I question them they said well we did two of your cars good you make mistakes oh well. When talking to manager he said well I can let corporate know and maybe they can do something for you. One star is not good enough for them

Kerry's Car Care #840, 4312 W. Olive Ave., Glendale, AZ 85302 is a local shop and their service is…read morealways professional. Front counter greets you as soon as you walk in the door, customer service was great and informative. Randall Tyler is the General Manager who exemplifies excellent customer service which make the experience personable, easy and comfortable. He went above and beyond to ensure I was able to have reliable transportation by providing door to door service during my time of need. I would recommend this shop to all who are seeking a stress free automotive repair experience.

Quick and very professional . Complimentary water and great waiting area. Pricing and selection…read morewere very good.

Update: Garrett from Big O replied that "our records show that" I'd arrived at 10:00 AM rather…read morethan 1:00 pm and they were thus not able to keep the appointment. Well, I'd like to see those records. They're not accurate. I was in church at 10 am, went home for lunch afterwards and arrived at Big O after lunch at 1:00 pm. In reading other owner responses to customer complaints I've noticed that Big O rarely accepts responsibility for a poor experience. Its always the customer's fault. That's a big red flag. ****** Big O pet-peeved me. Nice website with a place to enter information and make an appointment for an oil change, with the option to wait for vehicle. When I get there, I'm informed that I'd need to leave the vehicle...there are 5 ahead of me. Why bother taking an appointment, giving the option of waiting for it and then being treated like a walk-in? Scratch Big O off my list.

My other review was triggered by my search for a business to help me get a family Chevy 2500, it's…read moresystems and diesel in top shape before I sold it to it's next delighted owner. I have had our family vehicles in a variety of maintenance facilities, many of them owned by immense business enterprises paying profits to shareholders. Our vehicles, on several occasions, had totally rookie maintenance mistakes, misorders, mis-assemblies, plain old misses. Finding the Alauria family repair shop, the "Servants of Sunnyslope Rising" , quality repairs, three year, 36,000 mile warranties, made us permanent customers. Three more family vehicles get serviced here now. Proper inspectiond and troubleshooting, no rookie mistakes. Follow up as needed, Pricing appropriate for this level of service. And my life savings are not getting paid out to a global shareholder pool.

I'm driving a 22 year old Toyota 4 Runner with 185,000 miles...I feel that that I have several…read moreoptions in dealing with an aging vehicle...I could sell it and drop some serious coin on a new one, I could do just the bare minimum in maintenance and let it slowly deteriorate and possibly become unreliable or I could maintain the integrity of the the vehicle and service parts that deteriorate with normal use and keep the vehicle in tip top shape...I've chosen the last option and rely on 3A for this service.

I am picky about where I take my vehicles I picked…read moreThunderbird automotive because of reviews on yelp an was not disappointed. Customer service was excellent the staff very friendly let me know what was need to be fixed Work was done quickly! A automotive place can trust This will be my go to place when repairs need be done on both vehicles and pricing was fair and one more thing very happy it's like a brand new car runs GREAT!!!

I brought my vehicle to Thunderbird Automotive Specialist with a fully functioning cruise control…read more It was working perfectly the day I dropped it off. When I picked up my car, the cruise control was no longer working. When I brought this to their attention, I was met with skepticism, as if my concern wasn't valid. That was frustrating, especially since I know my vehicle and how it was operating prior to service. They asked to keep the car for further inspection, which I agreed to. A couple of days later, they informed me the issue had been "fixed." However, when I asked what the problem was, I was told it was the cruise control switch. What raised serious concerns for me was what came next. When I asked for documentation or a repair record, I was told there was none--because the mechanic had paid for the part out of his own pocket. That explanation simply does not sit right. If a repair was performed, there should always be documentation--regardless of who paid for the part. Transparency is basic professionalism. The lack of paperwork, combined with the fact that the system was working before my visit, strongly suggests something happened while the vehicle was in their care. More disappointing than anything was that no one took responsibility, and no apology was offered. Mistakes can happen in any shop--but honesty and accountability matter. Because of this experience, I will not be returning.